Bermex Partners with NYSEG and RG&E

Learn More About Your Natural Gas Meter Exchange Program

If you see Bermex in your neighborhood, we’re here working with NYSEG and RG&E to upgrade natural gas meters throughout the region. As an authorized contractor, we’re conducting meter exchanges to replace older equipment with modern smart meters, enhancing both safety and service reliability for your community.

This upgrade benefits you through improved technology and helps ensure your natural gas service continues operating safely and efficiently. If your meter is located inside your home, our team will also perform required gas safety inspections during the exchange.

What to Expect During Your Appointment

Before We Arrive

• We’ll call to schedule a convenient appointment time that works for you
• Appointments take about one hour and are available 7:30 a.m. to 4 p.m., Monday-Friday
• An adult over 18 must be present during the exchange
• Clear access is helpful—please ensure we can easily reach your meter and appliances
• Secure pets in a separate room during our visit

During the Exchange

• We’ll temporarily turn off your natural gas service to safely replace the meter
• Our trained technicians will relight all appliances after installation
• We’ll conduct thorough safety checks to ensure everything functions correctly
• For inside meters, we’ll perform federal and state-mandated inspections for leaks and piping safety

Verification

• All our vehicles display NYSEG and RG&E logos
• Our installers carry photo identification; feel free to ask to see it
• We’re committed to your safety and security throughout the process

Why This Upgrade Matters

• Safety First — Each year, NYSEG and RG&E replace and test meters to ensure they meet high operating standards. Upgrading older equipment enhances safety and service reliability for your home.
• Regulatory Compliance — The New York State Public Service Commission (PSC) mandates these exchanges as part of ongoing maintenance and safety practices.
• Modern Technology — Smart meters enable two-way communication between your meter and utility systems, allowing for accurate billing based on your actual usage — no more estimated bills.

Frequently Asked Questions

We’re Here to Help

Want to learn more about what Bermex does in your neighborhood? We partner with utilities throughout the region to provide accurate metering services and maintain safe, reliable energy delivery.

If you have general questions about Bermex services or need to contact our customer support team, we’re here to help.

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• What We Do
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