Bermex is proud to welcome two new team members who bring extensive industry experience and leadership to our operations: John Bowden and Michael Fields.
John Bowden joins Bermex as Operations Manager, Fleet & Projects. With more than 30 years of leadership and operational experience — including 22 years of service in the United States Air Force — John has a proven track record of managing fleet assets, leading large teams, and supporting complex initiatives. In his role, he will oversee the Bermex fleet and support operational strategy, pricing, and research efforts. His expertise in operations management and process improvement will be instrumental as Bermex continues to grow and optimize performance.
Michael Fields joins as Supervisor of Gas Leak Survey. He brings over 15 years of experience in the natural gas and pipeline construction industry. Michael previously served with Columbia Gas of Ohio as a Field Technician and Construction Coordinator, where he helped manage gas system installations and coordinated projects to ensure safe and efficient execution. Prior to that, he spent more than a decade with Miller Pipeline, advancing from Pipefitter to Foreman and leading crews in pipeline construction and maintenance. His strong field experience and commitment to safety make him a valuable addition to the team.
We’re excited to have John and Michael on board as we continue delivering reliable, high-quality service to our partners!
", "content_plain": "Bermex is proud to welcome two new team members who bring extensive industry experience and leadership to our operations: John Bowden and Michael Fields. John Bowden joins Bermex as Operations Manager, Fleet & Projects. With more than 30 years of leadership and operational experience — including 22 years of service in the United States Air Force — John has a proven track record of managing fleet assets, leading large teams, and supporting complex initiatives. In his role, he will oversee the Bermex fleet and support operational strategy, pricing, and research efforts. His expertise in operations management and process improvement will be instrumental as Bermex continues to grow and optimize performance. Michael Fields joins as Supervisor of Gas Leak Survey. He brings over 15 years of experience in the natural gas and pipeline construction industry. Michael previously served with Columbia Gas of Ohio as a Field Technician and Construction Coordinator, where he helped manage gas system installations and coordinated projects to ensure safe and efficient execution. Prior to that, he spent more than a decade with Miller Pipeline, advancing from Pipefitter to Foreman and leading crews in pipeline construction and maintenance. His strong field experience and commitment to safety make him a valuable addition to the team. We’re excited to have John and Michael on board as we continue delivering reliable, high-quality service to our partners!", "image": "https://bermex.acrt.com/wp-content/uploads/2026/03/Bermex-Bowden-and-Fields-Web.png", "modified": "2026-03-27T09:40:43-04:00" }, { "id": 5762, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/spring-is-the-season-to-check-around-your-meter/", "title": "Spring Is the Season to Check Around Your Meter", "h1": "Spring Is the Season to Check Around Your Meter", "summary": "", "content": "As winter fades and spring arrives, it’s a natural time to tidy up around the home by clearing debris, trimming vegetation, and preparing for the months ahead.
It’s also a great time to take a quick look at something many homeowners don’t think about often: the area around their utility meter.
Safe and unobstructed access to meters is essential for utilities to provide timely service and support when it’s needed most.
Winter can leave behind conditions that impact access to meters, including:
Spring is the ideal time to address these issues and make sure meters remain accessible, visible, and protected.
Taking a few minutes to check around your meter can make a big difference for both safety and service.
Clear the area. If it is safe to do, clear the area around your utility meters. Stay clear of electric lines, if overgrowth is affecting your service contact the utility to report it. Never place tools or ladders near electric lines.
Trim back vegetation. Keep grass, shrubs, and plants cut back to allow easy access and visibility.
Check for visible damage:
If anything looks unusual, contact your utility provider.
Maintain safe access. Ensure there is a clear path for utility workers to reach the meter safely and efficiently.
Utility field teams rely on safe access to meters to:
Obstructed or hard-to-reach meters can delay service and create unnecessary safety risks, especially in emergency situations.
By keeping the area clear, customers play an important role in supporting reliable utility operations.
Reliable utility service is a partnership. While utilities invest in skilled field teams and ongoing system maintenance, customers can support those efforts with simple seasonal upkeep around their homes.
This spring, as part of your regular cleanup routine, take a moment to check around your meter. A clear and well-maintained space helps ensure safe and timely service.
Bermex supports utilities across the country with proven, reliable field services that prioritize safety, efficiency, and customer satisfaction. From meter reading to AMI support, our teams work as an extension of utility operations, helping ensure consistent service in every season.
To learn more about how Bermex can support your utility operations, connect with our team.
", "content_plain": "As winter fades and spring arrives, it’s a natural time to tidy up around the home by clearing debris, trimming vegetation, and preparing for the months ahead. It’s also a great time to take a quick look at something many homeowners don’t think about often: the area around their utility meter. Safe and unobstructed access to meters is essential for utilities to provide timely service and support when it’s needed most. Why Spring Matters Winter can leave behind conditions that impact access to meters, including: Debris buildup Overgrown or fallen vegetation Shifting ground or pooling water Snow or ice-related damage to meter boxes or surrounding areas Spring is the ideal time to address these issues and make sure meters remain accessible, visible, and protected. A Simple Spring Checklist for Homeowners Taking a few minutes to check around your meter can make a big difference for both safety and service. Clear the area. If it is safe to do, clear the area around your utility meters. Stay clear of electric lines, if overgrowth is affecting your service contact the utility to report it. Never place tools or ladders near electric lines. Trim back vegetation. Keep grass, shrubs, and plants cut back to allow easy access and visibility. Check for visible damage: Cracked or damaged meter boxes Loose lids or covers Standing water around the meter If anything looks unusual, contact your utility provider. Maintain safe access. Ensure there is a clear path for utility workers to reach the meter safely and efficiently. Supporting Safe and Reliable Service Utility field teams rely on safe access to meters to: Perform routine maintenance when needed Respond quickly to service issues Ensure systems continue operating efficiently Obstructed or hard-to-reach meters can delay service and create unnecessary safety risks, especially in emergency situations. By keeping the area clear, customers play an important role in supporting reliable utility operations. A Shared Responsibility Reliable utility service is a partnership. While utilities invest in skilled field teams and ongoing system maintenance, customers can support those efforts with simple seasonal upkeep around their homes. This spring, as part of your regular cleanup routine, take a moment to check around your meter. A clear and well-maintained space helps ensure safe and timely service. Partnering for Reliable Utility Support Bermex supports utilities across the country with proven, reliable field services that prioritize safety, efficiency, and customer satisfaction. From meter reading to AMI support, our teams work as an extension of utility operations, helping ensure consistent service in every season. To learn more about how Bermex can support your utility operations, connect with our team.", "image": "https://bermex.acrt.com/wp-content/uploads/2026/03/Check-Around-Your-Meter-Web.png", "modified": "2026-03-25T08:54:45-04:00" }, { "id": 5751, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/survey-more-than-60-million-american-homeowners-plan-to-dig-this-spring-heres-how-to-stay-safe-before-breaking-ground/", "title": "Survey: More Than 60 Million American Homeowners Plan to Dig This Spring — Here’s How to Stay Safe Before Breaking Ground", "h1": "Survey: More Than 60 Million American Homeowners Plan to Dig This Spring — Here’s How to Stay Safe Before Breaking Ground", "summary": "", "content": "Spring digging season is here, and it’s a busy one. In observance of April as National Safe Digging Month, Bermex is reminding everyone to contact 811 before breaking ground this season – and a new national survey shows just how high the stakes are. Nearly three in four American homeowners (74%) plan to tackle an outdoor project involving digging this spring, translating to an estimated more than 60 million households breaking ground across the country. Concerningly, an estimated 10 million+ homeowners plan to dig without first contacting 811 – the designated call-before-you-dig service that helps prevent dangerous and costly utility strikes.
Striking an underground utility line – whether gas, electric, water, sewer or communications – can cause serious injury, service disruptions for entire neighborhoods and repair bills that could outpace any DIY savings. And utilities are often shallower than people expect: Lines can be buried just inches below the surface, well within reach of a garden spade or fence post.
With tens of millions of digging projects planned this year, the scale of activity alone makes safe digging practices more important than ever. Contacting 811 is cost-free for homeowners, it takes just a few minutes, and it can prevent a disaster. There is no project too small to warrant that call.
The survey also found that the most common reason homeowners skip contacting 811 is assuming their project is too shallow to pose a risk – a misconception that continues to put people and property in harm’s way. From planting a tree to installing a mailbox to setting up a backyard fence, no digging project is exempt from the risk of hitting an underground utility.
To prevent utility damage and ensure safety, Bermex urges homeowners to follow these key steps before starting any digging project:
Everyone who contacts 811 before digging is connected to a local 811 center, which communicates the request to utility companies in the area. Professional locators will then visit the site and mark the approximate location of underground utilities using color-coded paint or flags. Once the area is marked, it is safe to begin digging while carefully avoiding the designated lines.
Making a quick 811 request before digging is a simple step that can prevent dangerous and costly mistakes. By spreading awareness and encouraging responsible digging practices, we can keep communities safe and prevent unnecessary utility disruptions.
For more information on safe digging and the 811 process, check out 811 in Your State.
CGA is a member-driven association of nearly 4,000 damage prevention professionals spanning every facet of the underground utility industry. Established in 2000, CGA is committed to saving lives and preventing damage to North American underground infrastructure by promoting effective damage prevention practices. CGA has established itself as the preeminent source of damage prevention data and information in an effort to reduce damages to underground facilities in North America through shared responsibility among all stakeholders. For more information, visit CGA on the web at www.commongroundalliance.com.
Online survey among 619 US Homeowners, aged 18+ fielded between Feb.26-27, 2026. The survey was conducted by SurveyMonkey Audience on behalf of CGA. The margin of error based on a 95% confidence level is +/- 4%.
", "content_plain": "Bermex Urges Homeowners to Contact 811 Before Every Digging Project to Protect Communities and Prevent Costly Damages Spring digging season is here, and it’s a busy one. In observance of April as National Safe Digging Month, Bermex is reminding everyone to contact 811 before breaking ground this season – and a new national survey shows just how high the stakes are. Nearly three in four American homeowners (74%) plan to tackle an outdoor project involving digging this spring, translating to an estimated more than 60 million households breaking ground across the country. Concerningly, an estimated 10 million+ homeowners plan to dig without first contacting 811 – the designated call-before-you-dig service that helps prevent dangerous and costly utility strikes. Striking an underground utility line – whether gas, electric, water, sewer or communications – can cause serious injury, service disruptions for entire neighborhoods and repair bills that could outpace any DIY savings. And utilities are often shallower than people expect: Lines can be buried just inches below the surface, well within reach of a garden spade or fence post. With tens of millions of digging projects planned this year, the scale of activity alone makes safe digging practices more important than ever. Contacting 811 is cost-free for homeowners, it takes just a few minutes, and it can prevent a disaster. There is no project too small to warrant that call. The survey also found that the most common reason homeowners skip contacting 811 is assuming their project is too shallow to pose a risk – a misconception that continues to put people and property in harm’s way. From planting a tree to installing a mailbox to setting up a backyard fence, no digging project is exempt from the risk of hitting an underground utility. Safe Digging Steps for Homeowners To prevent utility damage and ensure safety, Bermex urges homeowners to follow these key steps before starting any digging project: Contact 811 a few days before digging — Regardless of the project size or depth. Plan ahead — Submit a free 811 request early in the week for weekend projects, ensuring enough time for marking. Confirm all utility lines are marked before beginning work. Adjust project plans if necessary — Consider relocating projects if they are too close to marked utility lines. Verify 811 contact with hired contractors — Ensure they have requested utility markings before any work begins. Learn more at www.811beforeyoudig.com. How 811 Works Everyone who contacts 811 before digging is connected to a local 811 center, which communicates the request to utility companies in the area. Professional locators will then visit the site and mark the approximate location of underground utilities using color-coded paint or flags. Once the area is marked, it is safe to begin digging while carefully avoiding the designated lines. Making a quick 811 request before digging is a simple step that can prevent dangerous and costly mistakes. By spreading awareness and encouraging responsible digging practices, we can keep communities safe and prevent unnecessary utility disruptions. For more information on safe digging and the 811 process, check out 811 in Your State. About Common Ground Alliance CGA is a member-driven association of nearly 4,000 damage prevention professionals spanning every facet of the underground utility industry. Established in 2000, CGA is committed to saving lives and preventing damage to North American underground infrastructure by promoting effective damage prevention practices. CGA has established itself as the preeminent source of damage prevention data and information in an effort to reduce damages to underground facilities in North America through shared responsibility among all stakeholders. For more information, visit CGA on the web at www.commongroundalliance.com. About the survey Online survey among 619 US Homeowners, aged 18+ fielded between Feb.26-27, 2026. The survey was conducted by SurveyMonkey Audience on behalf of CGA. The margin of error based on a 95% confidence level is +/- 4%.", "image": "https://bermex.acrt.com/wp-content/uploads/2026/03/How-to-Stay-Safe-Before-Breaking-Ground-Web.png", "modified": "2026-04-16T13:24:56-04:00" }, { "id": 5677, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/day-in-the-life-of-a-bermex-emergency-team-member/", "title": "Day in the Life of a Bermex Emergency Team Member", "h1": "Day in the Life of a Bermex Emergency Team Member", "summary": "When lines break, workloads spike, or teams are thin, Bermex mobilizes trained emergency crews — fast. Learn what it’s like to be on our team.", "content": "", "content_plain": "", "image": "https://bermex.acrt.com/wp-content/uploads/2026/03/Day-in-the-Life-of-a-Bermex-Emergency-Team-Member.webp", "modified": "2026-03-05T11:45:05-05:00" }, { "id": 5676, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/bermex-emergency-teams-offer-rapid-support/", "title": "Bermex Emergency Teams Offer Rapid Support", "h1": "Bermex Emergency Teams Offer Rapid Support", "summary": "From customer communication to rapid, boots-on-the-ground support, we help utilities respond with confidence. Watch this video for more information on our emergency services.", "content": "", "content_plain": "", "image": "https://bermex.acrt.com/wp-content/uploads/2026/03/Bermex-Emergency-Teams-Offer-Rapid-Support.webp", "modified": "2026-03-05T11:43:33-05:00" }, { "id": 5675, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/is-a-line-locating-career-right-for-you/", "title": "Is a Line Locating Career Right for You?", "h1": "Is a Line Locating Career Right for You?", "summary": "With rigorous training, proven processes, and the backing of the ACRT Services family, Bermex delivers clarity, safety, and confidence. Learn how you can contribute as a line locating specialist.", "content": "", "content_plain": "", "image": "https://bermex.acrt.com/wp-content/uploads/2026/03/Is-a-Line-Locating-Career-Right-for-You.webp", "modified": "2026-03-05T11:42:19-05:00" }, { "id": 5674, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/how-line-locating-specialists-set-projects-up-for-success/", "title": "How Line Locating Specialists Set Projects Up for Success", "h1": "How Line Locating Specialists Set Projects Up for Success", "summary": "As a line locating specialist, your work will guide crews, protect homeowners, and give project teams the confidence to move forward safely. Learn more about the role here.", "content": "", "content_plain": "", "image": "https://bermex.acrt.com/wp-content/uploads/2026/03/How-Line-Locating-Specialists-Set-Projects-Up-for-Success.webp", "modified": "2026-03-05T11:40:51-05:00" }, { "id": 5673, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/bermex-meter-reading-specialists-a-career-built-to-last/", "title": "Bermex Meter Reading Specialists: A Career Built to Last", "h1": "Bermex Meter Reading Specialists: A Career Built to Last", "summary": "Every day, our metering specialists work outdoors, using specialized devices and technology to gather critical data for utility providers. Our video highlights what it’s like to work at Bermex.", "content": "", "content_plain": "", "image": "https://bermex.acrt.com/wp-content/uploads/2026/03/Bermex-Meter-Reading-Specialists-A-Career-Built-to-Last.webp", "modified": "2026-03-05T13:07:10-05:00" }, { "id": 5672, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/how-bermex-metering-specialists-serve-the-community/", "title": "How Bermex Metering Specialists Serve the Community", "h1": "How Bermex Metering Specialists Serve the Community", "summary": "Bermex’s metering specialists are out in the community every day, connecting homes and businesses to the services they rely on. Learn how you can make a difference in your neighborhood.", "content": "", "content_plain": "", "image": "https://bermex.acrt.com/wp-content/uploads/2026/03/How-Bermex-Metering-Specialists-Serve-the-Community.webp", "modified": "2026-03-05T11:37:34-05:00" }, { "id": 5671, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/damage-prevention-technicians-on-the-frontlines-of-safety/", "title": "Damage Prevention Technicians on the Frontlines of Safety", "h1": "Damage Prevention Technicians on the Frontlines of Safety", "summary": "Our damage prevention technicians use specialized skills to prevent outages and keep essential services flowing. This video showcases what you can expect if you join our team.", "content": "", "content_plain": " ", "image": "https://bermex.acrt.com/wp-content/uploads/2026/03/Damage-Prevention-Technicians-on-the-Frontlines-of-Safety.webp", "modified": "2026-03-05T11:36:04-05:00" }, { "id": 5670, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/damage-prevention-1/", "title": "What’s It Like Being a Bermex Damage Prevention Specialist?", "h1": "What’s It Like Being a Bermex Damage Prevention Specialist?", "summary": "In this video, you’ll learn how Bermex’s employees protect families, businesses, and communities.", "content": "", "content_plain": "", "image": "https://bermex.acrt.com/wp-content/uploads/2026/03/Whats-It-Like-Being-a-Bermex-Damage-Prevention-Specialist.webp", "modified": "2026-03-09T17:36:11-04:00" }, { "id": 5653, "type": "page", "url": "https://bermex.acrt.com/contact/", "title": "Contact Us", "h1": "Contact Us", "summary": "", "content": "
Whether you’re a utility looking for a trusted field services partner, a homeowner with questions about what we’re doing in your neighborhood, or exploring career opportunities, we’re here to help. Fill out the form below, and we’ll connect you with the right person on our team.
Phone: 800.622.2562
Address:
Bermex
5070 Stow Road
Stow, OH 44224
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM EST
", "content_plain": "Have Questions? We’re Here to Help Whether you’re a utility looking for a trusted field services partner, a homeowner with questions about what we’re doing in your neighborhood, or exploring career opportunities, we’re here to help. Fill out the form below, and we’ll connect you with the right person on our team. Contact Information Phone: 800.622.2562 Address: Bermex 5070 Stow Road Stow, OH 44224 Business Hours: Monday – Friday, 8:00 AM – 5:00 PM EST", "image": false, "modified": "2026-03-09T17:32:03-04:00" }, { "id": 5258, "type": "customer-stories", "url": "https://bermex.acrt.com/utility-metering-news/utility-case-studies/three-focus-areas-to-build-a-safer-network/", "title": "Three Focus Areas to Build a Safer Network", "h1": "Three Focus Areas to Build a Safer Network", "summary": "NYSEG and RG&E share strategies for reducing damage to underground utilities, which led to a 39% reduction in fiber installation damages in New York.", "content": "In an editon of T&D World, NYSEG and RG&E share strategies for reducing damage to underground utilities, which led to a 39% reduction in fiber installation damages in New York. Read the full article on tdworld.com.
Read the Article", "content_plain": "In an editon of T&D World, NYSEG and RG&E share strategies for reducing damage to underground utilities, which led to a 39% reduction in fiber installation damages in New York. Read the full article on tdworld.com. Read the Article", "image": "https://bermex.acrt.com/wp-content/uploads/2026/01/underground-utility-damage-prevention.webp", "modified": "2026-03-06T11:53:23-05:00" }, { "id": 5196, "type": "service", "url": "https://bermex.acrt.com/utility-services-company/damage-prevention/", "title": "Damage Prevention", "h1": "Damage Prevention", "summary": "Protect underground infrastructure with proactive damage prevention. As a full-service utility services company, we offer utility line locating, 811 system management, watch and protect monitoring, and emergency response.", "content": "", "content_plain": "", "image": "https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A4201.webp", "modified": "2026-03-12T11:57:09-04:00" }, { "id": 5194, "type": "service", "url": "https://bermex.acrt.com/utility-services-company/utility-field-services/", "title": "Field Services", "h1": "Field Services", "summary": "Comprehensive utility field support, including meter installations, maintenance, and specialized technical services. Our experienced teams work as an extension of your operations to keep service uninterrupted and customers satisfied.", "content": "Peak seasons, special projects, and staffing challenges can stretch utility operations beyond capacity. When you need experienced field professionals who understand utility operations and can step in quickly, Bermex provides flexible utility field services that keep projects on schedule without compromising safety or quality standards.
Our trained technicians handle specialized fieldwork across gas, electric, and water utilities — from meter change-outs and safety inspections through asset surveys and compliance audits. Whether you need short-term project assistance, seasonal coverage, or ongoing specialized support, we deliver the boots-on-the-ground expertise that maintains operational continuity when internal resources are unavailable or overwhelmed. Read more about our field services below, and connect with our team today to put them to work for you.
![\"inquiries\"](\"https://bermex.acrt.com/wp-content/uploads/2026/01/why-choose-bermex-1-1.webp\")
Explore critical safety measures, protocols, and best practices tailored for metering industry professionals operating in confined spaces.
Watch WebinarWe provide field support tailored to your specific operational needs. Our teams perform meter change-outs for residential and commercial customers, conduct meter safety checks that identify potential issues before they escalate, and execute maintenance audits ensuring meters track usage accurately and meet performance standards.
Specialized services include inaccessible meter audits — annually inspecting thousands of meters inside homes, garages, and crawl spaces to maintain compliance. We conduct utility asset inspections across entire service territories, survey for lead pipe detection in designated areas, and handle non-climbing service work, including disconnects, reconnects, and meter turn-ons at ground level.
All fieldwork adheres to rigorous safety protocols and industry best practices. Our technicians represent your utility professionally, respecting customer property and maintaining the trust your community places in your organization.
Utility field services require partners who understand both the technical work and the operational realities utilities face. Our field teams deliver the expertise and flexibility that keep your operations running smoothly through challenges and growth.
Your field teams are already visiting customer properties for metering services; why make separate trips for customer notifications, door hangers, or account communications? Bermex provides utility customer service solutions that leverage existing field routes to extend your operational reach while improving customer satisfaction and reducing deployment costs.
Our soft services transform routine field visits into comprehensive customer touchpoints. Whether you need public service announcements delivered, past-due account notices distributed, or customer inquiries managed, our trained professionals act as an extension of your utility operations team, handling customer-facing tasks that free your staff to focus on core infrastructure and service priorities. Read on to learn more and connect with Bermex to discover how we can help.
We provide flexible utility customer service solutions tailored to your communication needs. Our field teams distribute door hangers, deliver account notices, and place customer notifications during scheduled routes — maximizing the efficiency of field visits you’re already making. This integrated approach eliminates dedicated distribution trips while ensuring customers receive timely, professional communications.
Billing and collection support services help utilities manage past-due accounts tactfully and effectively. Our teams inform customers about outstanding balances, explain payment options, and can even facilitate phone payments during field visits, improving collection rates while maintaining positive customer relationships.
For utilities needing comprehensive customer service support, we can establish and manage dedicated call centers staffed with trained customer service professionals. Our teams handle inquiries, complaints, and service requests with the courtesy and expertise that protect your utility’s reputation and maintain customer satisfaction.
Customer satisfaction drives utility success. Our soft services help you maintain strong customer relationships while keeping your team focused on delivering safe, reliable utility services.
Accurate meter readings drive correct billing, maintain customer trust, and protect revenue, making your metering operations critical to both financial performance and community relationships. Mistakes create billing disputes, customer frustration, and operational headaches that no utility can afford. Bermex provides comprehensive utility metering solutions that deliver the accuracy and reliability your operations demand and your customers deserve.
Since pioneering the contract meter reading partnership model in 1983, we’ve built our reputation on consistent performance that exceeds industry standards. Our trained professionals maintain 1/1000 error rates and 99.5% route completion across residential, commercial, and industrial areas — quality metrics that reflect our commitment to protecting your customer relationships and operational integrity. Learn more below or reach out to our team to discuss your next project.
Explore critical safety measures, protocols, and best practices tailored for metering industry professionals operating in confined spaces.
Watch WebinarWe provide both manual and automated meter reading services tailored to your infrastructure and operational needs. Our field teams handle everything from routine reading cycles through meter turn-ons, shut-offs, and disconnect/reconnect services. When route challenges emerge, we analyze and optimize paths to improve efficiency and ensure readings are completed on schedule.
Experienced meter readers understand they’re representing your utility on customer property. Our teams respect this responsibility, maintaining professional conduct and safety standards even when facing difficult situations, be it challenging terrain, aggressive pets, or hard-to-reach meters. This dedication to completing routes safely and accurately separates reliable partners from simple vendors.
Beyond standard reading services, our teams can distribute door hangers, customer notifications, or other materials during routes — extending your operational reach without additional deployment costs. This flexibility transforms routine meter reading into a comprehensive field service solution.
Contract meter reading represents our foundation; the service that established Bermex as a trusted utility services partner over 50 years ago. Whether you’re looking to outsource all metering operations or supplement existing teams during peak periods, our proven approach delivers the accuracy, reliability, and customer service focus that utilities nationwide depend on.
Gas utilities managing extensive service territories face a fundamental challenge — completing required mobile leak detection surveys efficiently while maintaining the accuracy and documentation regulators demand. Traditional walking surveys work well for dense urban areas, but become impractical and costly across sprawling suburban or rural service areas where miles separate customer connections.
Automated mobile leak survey systems solve this scale problem. At Bermex, our vehicle-mounted automated leak detection technology covers extensive areas quickly, scanning gas distribution lines from the road at normal driving speeds while maintaining detection accuracy that meets compliance requirements. This approach dramatically reduces survey costs and timelines without sacrificing the safety or regulatory standards your utility must maintain.
Learn more about this facet of our utility and damage prevention services below, or connect with our team to explore it further.
Specialized detection equipment mounted in survey vehicles continuously monitors methane concentrations as technicians drive predetermined routes covering your gas distribution infrastructure. Advanced sensors detect leaks from underground mains and service lines, alerting operators to concentrations that require investigation.
All survey data is captured with GPS coordinates, creating a georeferenced map of your entire system. When potential leaks are identified, our teams follow up with handheld detection equipment to pinpoint exact locations and assess severity — combining the efficiency of automated mobile leak detection with the precision of targeted field investigation.
Complete digital documentation includes survey routes, detection data, GPS coordinates, and follow-up investigation results, providing the comprehensive records gas utilities need for compliance audits and operational planning.
For utilities managing large service areas, automated mobile leak survey technology provides an efficient, scalable solution that delivers compliance, safety, and cost savings simultaneously. This service is just one way we’ve become a trusted partner to utilities across the country for more than 50 years.
Gas leak survey programs represent a critical compliance obligation for utilities — requiring systematic inspection of every service line on schedules dictated by Public Service Commission (PSC) regulations. The challenge isn’t just completing surveys on time, but doing so with the accuracy, documentation, and audit trails that regulators demand while managing costs and operational complexity.
Bermex provides comprehensive utility services that streamline your gas leak survey requirements through advanced field technology and experienced technicians who understand both regulatory expectations and practical field realities. Our Remote Methane Leak Detection (RMLD)-based approach delivers the efficient, trackable leak detection programs that keep you compliant while protecting public safety and infrastructure integrity. Read more below, or get in touch with our team to discuss your leak survey requirements.
We begin by working with your utility to design a program schedule that meets regulatory requirements — typically dividing total service lines by the required inspection cycle to create manageable annual workloads. This planning ensures consistent compliance without overwhelming field resources or budgets.
Our trained field technicians then visit each service line address throughout your system, using Remote Methane Leak Detection technology to scan from the service connection to the meter. RMLD sensors identify methane concentrations that indicate leaks, providing accurate detection without invasive testing or service interruption.
All findings are captured in real-time through our work order management system. Each inspection includes the technician’s identity, GPS location coordinates, timestamped photos of the meter, and complete leak detection data — creating the verifiable audit trail regulators require. This GIS-integrated documentation provides unparalleled visibility into program progress and gives you confidence in compliance status.
When leaks are identified, we immediately flag them in the system and notify your operations team, enabling rapid response that protects and maintains service reliability.
Gas leak survey programs protect both public safety and regulatory compliance. With decades of experience serving gas utilities nationwide, we deliver the field-tested expertise and technology-enabled efficiency that keep your operations compliant, safe, and focused on serving customers.
Atmospheric corrosion threatens gas meter sets and service lines, particularly in coastal and humid regions, causing damage that extends far beyond surface rust to compromise safety and system integrity. Gas utilities need regular atmospheric corrosion survey programs that not only identify problems but also provide the verifiable documentation regulators require and the field remediation that prevents escalation.
Bermex delivers comprehensive gas compliance services that combine accurate field assessments with immediate corrective action when possible. Our trained technicians inspect every meter throughout your service territory, document conditions with photos and geotags, and perform on-site repairs to address corrosion before it becomes a safety or compliance issue. Need a survey program? Reach out today to get started.
We work with your utility to establish a survey schedule that meets regulatory requirements and operational needs. Our field teams then systematically assess each meter set in your footprint, evaluating pipes, meters, and service line connections for visible atmospheric corrosion damage.
When corrosion is identified, technicians document the condition with timestamped photos and GPS coordinates, capturing evidence for compliance records. If the meter set can be remediated in the field, our teams apply weather-resistant protective coatings and update meter identification as needed — resolving issues immediately rather than creating follow-up work orders.
For equipment requiring more extensive repairs beyond field capabilities, we flag the location in our work order management system and notify your operations team, ensuring nothing falls through the cracks. All survey data flows into digital reports with complete audit trails — location data, condition photos, remediation actions, and technician information — giving you the documentation regulators expect and the visibility operations teams need.
Atmospheric corrosion survey programs protect both infrastructure investment and public safety. With decades of experience serving utilities nationwide, we understand the compliance pressures you face and deliver the field-tested expertise that keeps your systems safe, compliant, and operating reliably.
Gas utilities face rigorous compliance requirements from Public Service Commissions and other regulatory bodies — requiring regular leak detection surveys, atmospheric corrosion assessments, and emergency response capabilities. Bermex provides comprehensive utility compliance services that streamline your regulatory obligations while maintaining the safety standards your community depends on.
Our field-tested approach combines advanced technology with experienced technicians who understand both compliance regulations and practical field realities. From RMLD to GIS-integrated documentation, we deliver the verifiable data and audit trails regulators require. Whether you need scheduled compliance programs or rapid emergency response, our teams work as an extension of your operations — keeping you compliant, safe, and focused on serving your customers.
Review our utility compliance services below. When you’re ready to act, contact our team to get started.
![\"atmospheric](\"https://bermex.acrt.com/wp-content/uploads/2026/01/iStock-1158403687.webp\")
Protect infrastructure integrity with corrosion assessments and field remediation. Our technicians inspect meter sets and service lines, document conditions with photos and geotags, and perform on-site repairs when possible to maintain system reliability.
View Service![\"gas](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A2567-1024x683.webp\")
Efficient, trackable leak detection programs that meet PSC compliance requirements. Using Remote Methane Leak Detection technology and GIS-integrated reporting, our trained teams deliver accurate field-level insights for every service line with digital documentation.
View Service![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2026/01/iStock-1319652011-1024x677.webp\")
Rapid response when safety is on the line, with trained professionals ready 24/7. Our emergency teams mobilize quickly to assess situations, secure areas, and coordinate with your utility operations to minimize risk and restore safety during critical incidents.
View Service![\"mobile](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A3100-1024x683.webp\")
Advanced vehicle-mounted leak detection for efficient large-scale surveys. Our mobile leak detection systems cover extensive areas quickly while maintaining accuracy, providing cost-effective compliance solutions for utilities managing large service territories.
View ServiceSuccessful AMI/AMR deployment extends far beyond installation day. Smart meters require ongoing maintenance, system optimization, and expert troubleshooting to deliver the operational efficiency and cost savings that justify your investment. Bermex provides comprehensive post-deployment support that keeps your automated metering infrastructure performing at peak levels year after year.
Our field teams understand that new challenges emerge as systems mature — battery replacements, communication issues, route adjustments, and technology upgrades all require experienced professionals who know both your infrastructure and the broader metering landscape. Explore our post AMI/AMR deployment services below, and reach out to our experts anytime for more in-depth information.
We provide complete lifecycle support for your AMI/AMR deployment. Our technicians handle routine maintenance visits, replacing batteries and addressing communication failures before they impact billing cycles. When meters stop transmitting, we investigate root causes — whether signal obstructions, equipment malfunctions, or environmental factors — and implement solutions.
Route re-optimization continues as your system evolves. As neighborhoods grow, infrastructure changes, or collection patterns shift, we analyze performance data and adjust routes to maintain efficiency. We also support system upgrades, integrating new technologies or expanded coverage areas into your existing AMI/AMR deployment.
All services include detailed reporting on system health, performance metrics, and equipment requiring attention, giving you visibility into your infrastructure’s condition and helping you plan maintenance budgets effectively.
Smart meter deployment represents a significant investment. Our ongoing support services protect that investment, ensuring your automated metering infrastructure delivers reliable performance and continues meeting operational goals as technology and requirements evolve.
Gas line breaks, water main failures, and unexpected staffing shortages demand immediate action. Bermex provides utility emergency response services that mobilize trained teams within hours to provide critical field support during utility crises, helping you protect public safety and maintain operational continuity when you need it most.
Our emergency teams respond to line breaks requiring immediate meter shutdowns across affected areas, urgent fieldwork during system failures, sudden personnel gaps from illness or weather events, and customer communication support during widespread service disruptions. We understand that emergencies mean working against the clock with frustrated customers and heightened safety risks. Connect with our team to start implementing better emergency responses today.
Your utility contacts our emergency coordinator, who immediately assesses your situation and resource needs. We deploy our team of experienced field technicians who are trained for high-pressure emergency conditions to your location with appropriate equipment and safety gear.
Our teams arrive ready to execute critical tasks: shutting down meters systematically during gas line breaks, conducting urgent leak surveys in affected areas, providing emergency meter reading support, assisting with fieldwork to restore service, and delivering clear customer notifications explaining the situation.
Throughout the emergency, we maintain close coordination with your operations center, providing real-time updates on field conditions and completion status. All emergency work includes complete documentation for incident reports and regulatory compliance.
When utility emergencies happen, you need partners who respond immediately with the right expertise. Bermex has been that partner for utilities nationwide for over 50 years.
Every 811 call represents a critical moment where accuracy determines whether infrastructure stays protected or becomes damaged. Bermex provides utility line location services that combine certified expertise with advanced technology, ensuring underground gas, electric, water, telecom, and fiber optic lines are precisely marked before any digging begins.
Failing to accurately locate underground utilities puts public safety at risk, exposes property owners to liability, and can result in six-figure damage costs plus regulatory penalties. Our trained locating technicians respond rapidly to 811 tickets, using ground-penetrating radar (GPR) and electromagnetic detection equipment to identify exact line positions and mark them clearly for excavators. Keep reading to learn more, or get in touch with our team to start improving your line locating service.
When a homeowner or contractor submits an 811 request, the ticket routes to your utility and gets assigned to our team. We immediately dispatch a certified field technician to the location to assess the site and confirm safety protocols.
Using GIS mapping data, we identify where underground infrastructure should be located based on system records. Our technicians then deploy GPR technology to verify actual line positions, accounting for any variations from original installation plans. Once confirmed, we mark lines with highly visible paint or flags according to industry color standards, and photograph the markings for documentation.
All work integrates seamlessly with your existing systems, providing complete audit trails for compliance and liability protection. We notify your utility operations center when marking is complete so excavation can proceed safely.
With Bermex handling your line locating needs, you reduce costly damage incidents, maintain regulatory compliance, and protect both public safety and your organization’s reputation. Utility line locating services are just one facet of what Bermex can do. Explore our other utility services here.
Telecom infrastructure forms the backbone of modern connectivity. Fiber optic cables, copper lines, and communications networks buried underground are lifelines that communities and businesses depend on for voice, data, and internet services. A single excavation incident can sever thousands of connections, disrupt critical services, and trigger six-figure repair costs plus regulatory penalties. Bermex provides telecom infrastructure solutions focused on preventing these costly damages before they occur.
Our damage prevention services protect telecommunications infrastructure through accurate utility line locating, rapid 811 response, and comprehensive watch and protect programs for active construction sites. Whether you’re a telecom provider managing underground assets or a contractor working near communications infrastructure, our certified technicians deliver the precise location data and ongoing site monitoring that keeps projects on schedule while protecting critical systems.
Utility line locating identifies exact underground telecom asset locations before excavation begins. Using ground-penetrating radar and GIS integration, our trained locators mark fiber optic cables, copper lines, and communications infrastructure with the accuracy that prevents accidental damage during construction, utility work, or infrastructure upgrades.
811 system management ensures rapid response when excavation tickets are submitted. Our teams dispatch quickly to mark telecom assets, coordinate with other utilities, and provide the documentation contractors need to dig safely — minimizing project delays while protecting your underground investment.
Watch and protect services provide continuous monitoring during active construction. Our technicians remain on-site throughout excavation work, verifying clearances, monitoring equipment proximity to marked utilities, and intervening before damage occurs. Our telecom infrastructure solutions give you confidence that safety protocols are maintained throughout every project phase.
Telecom infrastructure represents billions in investment and serves millions of users. Partner with us to protect these critical communications assets through proactive damage prevention.
Electric utilities face accelerating technology transitions — moving from manual meter reading through automated systems to full AMI deployments that promise operational efficiency but require specialized expertise to implement and maintain. Bermex provides electric meter reading and smart meter solutions that support electric utilities through every phase of metering evolution, from traditional manual routes through cutting-edge automated infrastructure.
Bermex provides trusted utility services to address the complete metering lifecycle. Whether you need accurate manual meter reading during AMI/AMR transitions, full-scale smart meter deployment expertise, or ongoing system optimization and support that maximizes your technology investment, our experienced teams deliver the field knowledge and technical capability that electric utility operations demand.
Smart meter deployment represents our core strength in electric utility services. We manage complete AMI/AMR transitions from planning and meter removal through system installation and route re-optimization. We assist in ensuring reliable, uninterrupted service during what many utilities find to be complex, disruptive upgrades. Our proven deployment methodology handles residential, commercial, and industrial installations with the speed and accuracy that maintain customer satisfaction.
Ongoing AMI/AMR support extends the value of your smart meter investment long after installation. System optimization, maintenance services, and technical troubleshooting keep automated metering infrastructure performing at peak efficiency while our field teams handle exceptions, customer issues, and physical meter maintenance that even advanced systems require.
Electric meter reading services provide the accuracy and reliability that traditional operations demand. For utilities maintaining manual systems or managing hybrid approaches during technology transitions, our trained meter readers deliver industry-leading completion rates and billing accuracy across all customer classes.
Advanced metering infrastructure transforms electric utility operations, but success requires partners who understand both the technology and the field realities of deployment and support. Connect with Bermex today to start your next electrical utility project.
Water utilities face unique operational challenges — ensuring accurate billing, maintaining infrastructure integrity, detecting distribution system leaks, and protecting public health through reliable service. Bermex provides utility water compliance solutions that support water system operations with the accuracy, consistency, and professionalism communities depend on for these essential services.
Our comprehensive utility services address the full spectrum of water utility field operations. From accurate meter reading that protects billing integrity and customer trust, through leak detection programs that identify water loss and infrastructure vulnerabilities, to field service support during peak demand periods, our experienced teams work as an extension of your operations, delivering the reliability water utilities require.
Metering solutions provide the accurate consumption data that drives fair billing and revenue protection. Our trained meter readers maintain industry-leading accuracy standards across residential, commercial, and industrial accounts, while smart meter deployment and ongoing AMI/AMR support help water utilities transition to automated systems that improve operational efficiency.
Leak detection programs help water utilities identify distribution system losses and service line vulnerabilities. Using advanced detection technology and systematic survey protocols, we deliver the verifiable documentation and field intelligence that support infrastructure investment decisions and regulatory reporting requirements.
Field services extend your operational capacity when internal resources face peak demand, staffing challenges, or specialized project needs. From meter change-outs and safety inspections through customer notification distribution, our flexible field support adapts to your specific requirements while maintaining the safety standards and professional representation your community expects.
Utility water compliance solutions depend on consistent, professional field operations. Connect with us to discuss how Bermex can support your water utility’s operational needs.
The best way to understand what it’s like to work at Bermex is to hear directly from our team members. Our employees — from field technicians to operations staff — share their experiences with Bermex’s culture, career growth opportunities, and what keeps them with us year after year.
Many of our team members have been with Bermex for over a decade because they’ve found more than just a job. They’ve found a career with a company that values independence, invests in professional development, and treats employees as owners through our ESOP program. These testimonials reflect the real reasons people choose Bermex and stay with us for the long term.
![\"Headshots](\"https://bermex.acrt.com/wp-content/uploads/2026/03/Bermex-Bowden-and-Fields-Web.png\" "\\"Bermex")
Choosing a utility field service partner isn’t just about filling a resource gap; it’s about finding a team that integrates seamlessly with your operations, reduces risk, and delivers consistently excellent results over the long term. Since 1972, Bermex has built a reputation as the partner utilities trust when accuracy, safety, and reliability matter most.
More than half of our utility clients have worked with us for a decade or longer. That’s not luck — it’s the result of delivering on our promises every single day through comprehensive field services, proactive damage prevention, and a commitment to your success.
Learn more below about how we serve our partners, or reach out to our team to discuss your next project.
Founded in 1972, Bermex pioneered utility meter reading services and has continuously evolved to meet the changing needs of gas, water, electric, and telecom providers. Our longevity isn’t just about survival; it’s proof that we adapt, innovate, and consistently exceed expectations. When you partner with Bermex, you’re working with a company that understands utility operations from decades of hands-on experience.
Why manage multiple vendors when one partner can handle everything? Bermex provides fully integrated utility services, from smart meter deployment and contract meter reading to gas compliance, emergency response, and ongoing support.
We don’t just install meters — we maintain them. We don’t just read routes — we optimize them. Comprehensive solutions mean fewer coordination headaches and more operational efficiency for your utility.
Industry-leading performance metrics speak louder than marketing claims. Our field teams consistently exceed the 1/1000 error rate standard and maintain a 99.5% route completion rate; proof that precision and reliability are built into everything we do. Every Bermex employee completes OSHA-compliant safety training before stepping into the field, because protecting our teams and your operations is non-negotiable.
We’re not here to simply perform tasks. We take pride in working as an extension of your utility team. Our flexible, tailored solutions adapt to your specific challenges, whether that’s scaling up during peak demand, meeting tight compliance deadlines, or navigating complex service territory requirements. When Bermex teams arrive, there’s no learning curve — just immediate value from professionals who understand utility operations inside and out.
Great service starts with great people. Bermex field technicians average 10+ years of experience in utility services, bringing deep expertise to every job. Our Employee Stock Ownership Plan (ESOP) means our teams have a direct stake in your success; when you win, we all win. This people-first culture drives the kind of dedication and consistency that keeps utilities partnering with us for decades.
When you choose Bermex, you’re choosing a partner built on trust, proven by results, and committed to your long-term success.
", "content_plain": "Proven and Trusted Utility Services That Deliver Results Choosing a utility field service partner isn’t just about filling a resource gap; it’s about finding a team that integrates seamlessly with your operations, reduces risk, and delivers consistently excellent results over the long term. Since 1972, Bermex has built a reputation as the partner utilities trust when accuracy, safety, and reliability matter most. More than half of our utility clients have worked with us for a decade or longer. That’s not luck — it’s the result of delivering on our promises every single day through comprehensive field services, proactive damage prevention, and a commitment to your success. Learn more below about how we serve our partners, or reach out to our team to discuss your next project. Five Decades of Field Service Excellence Founded in 1972, Bermex pioneered utility meter reading services and has continuously evolved to meet the changing needs of gas, water, electric, and telecom providers. Our longevity isn’t just about survival; it’s proof that we adapt, innovate, and consistently exceed expectations. When you partner with Bermex, you’re working with a company that understands utility operations from decades of hands-on experience. End-to-End Solutions from One Trusted Partner Why manage multiple vendors when one partner can handle everything? Bermex provides fully integrated utility services, from smart meter deployment and contract meter reading to gas compliance, emergency response, and ongoing support. We don’t just install meters — we maintain them. We don’t just read routes — we optimize them. Comprehensive solutions mean fewer coordination headaches and more operational efficiency for your utility. Accuracy and Safety You Can Measure Industry-leading performance metrics speak louder than marketing claims. Our field teams consistently exceed the 1/1000 error rate standard and maintain a 99.5% route completion rate; proof that precision and reliability are built into everything we do. Every Bermex employee completes OSHA-compliant safety training before stepping into the field, because protecting our teams and your operations is non-negotiable. An Extension of Your Utility Operations We’re not here to simply perform tasks. We take pride in working as an extension of your utility team. Our flexible, tailored solutions adapt to your specific challenges, whether that’s scaling up during peak demand, meeting tight compliance deadlines, or navigating complex service territory requirements. When Bermex teams arrive, there’s no learning curve — just immediate value from professionals who understand utility operations inside and out. People-First Culture That Drives Results Great service starts with great people. Bermex field technicians average 10+ years of experience in utility services, bringing deep expertise to every job. Our Employee Stock Ownership Plan (ESOP) means our teams have a direct stake in your success; when you win, we all win. This people-first culture drives the kind of dedication and consistency that keeps utilities partnering with us for decades. When you choose Bermex, you’re choosing a partner built on trust, proven by results, and committed to your long-term success.", "image": "https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A4289.png", "modified": "2026-03-20T16:19:20-04:00" }, { "id": 5149, "type": "page", "url": "https://bermex.acrt.com/bermex-careers/current-openings/", "title": "Current Openings", "h1": "Current Openings", "summary": "Browse available positions across the country and apply today. We’re actively hiring field technicians, operations staff, and utility professionals.", "content": " Bermex is actively hiring utility field service professionals across the country. From meter readers and field technicians to operations staff and specialized roles in damage prevention and smart meter deployment, we’re looking for motivated individuals who want to build long-term careers with a company that values independence and invests in employee success.
Browse current openings by location, position type, and experience level through our ACRT Services career portal. All applications are submitted through our online system, where you can create a profile, upload your resume, and track your application status.
Note: Due to the volume of applications we receive, only candidates selected for interviews will be contacted.
View JobsReasonable Accommodations: If you require reasonable accommodations for any part of the application or hiring process due to disability, please call 800.622.2562 to submit your request.
E-Verify: View Our E-Verify Disclosure
Transparency in Coverage: This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data:
https://www.cigna.com/legal/compliance/machine-readable-files
Additional Resources
If you see Bermex in your neighborhood, we’re here working with NYSEG and RG&E to upgrade natural gas meters throughout the region. As an authorized contractor, we’re conducting meter exchanges to replace older equipment with modern smart meters, enhancing both safety and service reliability for your community.
This upgrade benefits you through improved technology and helps ensure your natural gas service continues operating safely and efficiently. If your meter is located inside your home, our team will also perform required gas safety inspections during the exchange.
Have questions?
Call Bermex: 585.822.6604
We’ll contact you from this number to schedule your appointment.
For more details, visit:
Before We Arrive
During the Exchange
Verification
Annual meter exchanges ensure equipment meets safety and operating standards. This proactive approach prevents problems before they occur.
For meters located inside homes, we perform inspections to check for leaks and verify piping safety. These inspections are required by federal and state regulations.
While we encourage exploring smart meter benefits, you can request an opt-out during our scheduling call. A fee may apply.
If you have electric service with NYSEG or RG&E, you may receive separate information about electric meter upgrades. We’ll notify you in advance of any changes.
No. Meters remain in their current locations. Smart meters transmit readings automatically, eliminating the need for manual readings.
Smart meters provide accurate, real-time data about your usage, enable faster outage detection, and eliminate estimated billing — giving you better control over your energy costs.
Want to learn more about what Bermex does in your neighborhood? We partner with utilities throughout the region to provide accurate metering services and maintain safe, reliable energy delivery.
If you have general questions about Bermex services or need to contact our customer support team, we’re here to help.
Have questions about Bermex in your neighborhood? Need to verify an employee’s credentials? Want to report a concern or simply learn more about what we’re doing? Our customer support team is ready to help.
Fill out the form below and we’ll get back to you promptly.
When Bermex employees visit your property to read your meter, they’re doing more than just recording numbers. Our trained technicians are also looking for potential safety issues with your utility equipment and connections. This proactive approach to underground utility safety helps identify problems early and before they can cause service interruptions, property damage, or safety hazards for your family.
During meter reading visits, our teams check the overall condition of your meter and the visible utility connections. We look for signs of corrosion, damaged equipment, gas odors near meters, exposed wiring, or other conditions that could indicate safety concerns. If we notice anything that needs attention, whether it’s a minor issue or something more serious, we report it to your utility provider so they can address the problem promptly.
For gas meters specifically, our technicians are trained to identify potential leak indicators and equipment deterioration that could compromise safety. For electric meters, we look for damaged connections or exposed components. These quick visual inspections add just seconds to our meter reading process but can make a significant difference in preventing future problems.
You’re never charged extra for these safety observations as they’re simply part of our commitment to protecting the communities we serve. If we identify a concern during our visit, your utility company will follow up with you about any necessary repairs or inspections. In urgent situations, we’ll make sure the appropriate people are notified immediately.
Our goal is to help keep your home safe while we’re there. If you ever have questions about underground utility safety or notice something concerning your utility equipment, don’t hesitate to contact your utility provider or reach out to us for guidance.
Behind Bermex’s excellent client partnerships and services is our talented workforce. We’re part of ACRT Services, which has a rich tradition of putting people first. That’s our employees, our customers, and the communities our customers serve.
At Bermex, there’s no micromanaging. We’re a team of motivated, independent professionals who love working outdoors and take pride in delivering essential utility services that keep communities running safely. Our people-first culture has kept employees with us for 10, 20, even 30+ years — not because they have to stay, but because they’ve found a company that invests in their success and treats them like owners, not just employees.
Employee ownership you can count on. Our Employee Stock Ownership Plan (ESOP) is free to eligible employees and gives you a direct stake in Bermex’s success. It’s a qualified retirement plan that turns your career into an investment in your future. When Bermex succeeds, you benefit directly through ownership.
Recognition that rewards excellence. Our Going the Extra Mile (GEM) program recognizes employees who go above and beyond their regular duties. We believe great work deserves acknowledgment, and we’ve built recognition and reward programs into our culture to celebrate those who make a difference every day.
Training that prepares you to succeed. From day one, you’ll receive comprehensive training — both classroom instruction and hands-on field experience — to ensure you’re fully prepared before working independently. We provide all necessary safety gear, ongoing professional development, and company-sponsored certification reimbursement programs to help you advance your skills and career.
Safety that’s non-negotiable. Our safety-first culture means you’ll start every day, every job, and every meeting with a safety message. Rigorous OSHA-compliant training, proper equipment, monthly safety programs, annual regional safety days, and safety boot allowances demonstrate our commitment to protecting you.
Work that fits who you are. If you love the outdoors and value independence, Bermex field work offers both. Meter readers, field technicians, and damage prevention specialists spend their days outside, completing routes and projects without constant supervision. You’ll represent Bermex and our utility partners with professionalism while enjoying the autonomy to manage your own work.
Bermex field work isn’t for everyone, and we’re upfront about what it takes. Field roles require good physical condition. You’ll interact frequently with property owners and customers, so strong communication skills and a friendly, professional demeanor are essential. You’re representing both Bermex and the utilities we serve.
However, the work is rewarding for those who thrive outdoors, value independence, and want to build a long-term career with a company that treats employees as partners. Ready to see what we can offer? View our current openings today.
If you’ve noticed our employees in your neighborhood, you might be wondering who or what Bermex is and why we’re there. Bermex partners with your utility company — whether that’s your gas, electric, or water provider — to read and install meters, prevent damage, check for leaks, and more. We ensure the bill you receive reflects your actual consumption, not an estimate, so you’re charged fairly and accurately.
Our team may be in your neighborhood marking line locations or conducting leak detection testing as part of our damage prevention efforts. Also, our trained meter readers visit properties throughout your neighborhood on regular schedules. The process takes just a few minutes, and we work efficiently to minimize any disruption to your day. Your meter is typically located on the side of your house, in your yard, or occasionally inside your home if it’s an older installation. Our employees may need to walk around your property to access the meter location.
Every Bermex employee wears company-approved uniforms and safety vests that identify them clearly. They also carry photo ID badges with proper credentials. If you ever have questions about whether someone on your property is actually a Bermex employee, you’re welcome to ask to see their ID badge — our teams expect this and are happy to show verification.
We won’t come to your door unless we have important information to share about your meter, a safety concern we’ve identified, or a notification from your utility provider. We treat your property with respect, do our best to avoid disturbing landscaping or belongings, and leave things as we found them.
We understand you want to know who’s on your property and why. If you have concerns, need to verify an employee’s credentials, or simply want more information about what we’re doing, our customer support team is ready to help. We’re committed to maintaining your trust and ensuring you feel comfortable with our presence in your neighborhood.
Contact UsSwitching from manual to automated meter reading represents a major operational shift requiring careful planning, precise execution, and minimal service disruption. Bermex manages complete AMI and AMR deployment projects — from removing legacy meters through system installation and route optimization — ensuring your transition to automated metering happens smoothly and on schedule.
Our experienced deployment teams understand both the technology and the field realities. We handle large-scale installations efficiently while maintaining the accuracy and customer service standards your community expects throughout the transition. Learn more about how we handle automated meter reading below, or contact our team today to start your next project.
We start by analyzing your existing routes and meter locations to develop an efficient deployment plan. Our teams coordinate meter removal schedules, manage inventory logistics, and execute installations without interrupting customer service.
Field technicians install new AMI or AMR equipment according to manufacturer specifications and utility requirements. We verify proper meter registration, test communication connectivity, and document all installations with location data and photos. Each deployment includes quality checks to ensure meters transmit data correctly before our teams move to the next location.
Once installation is complete, we re-optimize your routes to match the efficiencies of automated systems. Walk-by routes become drive-by routes, frequencies adjust based on communication capabilities, and your operations gain the efficiency improvements automated metering promises.
Transitioning to automated meter reading requires a partner who understands utilities. With decades of metering expertise, we ensure your deployment succeeds while you maintain focus on serving customers and running your operations.
Our utility case studies showcase real-world partnerships and measurable outcomes. From utility services to optimize operations to damage prevention programs that reduce infrastructure risk, these success stories demonstrate how utilities across the nation partner with Bermex to solve operational challenges, improve efficiency, and deliver better service to their communities.
Gain practical insights into what’s possible when you partner with a field services provider that brings 50+ years of utility operations expertise to every project.
![\"underground](\"https://bermex.acrt.com/wp-content/uploads/2026/01/underground-utility-damage-prevention.webp\")
NYSEG and RG&E share strategies for reducing damage to underground utilities, which led to a 39% reduction in fiber installation damages in New York.
Read more", "content_plain": "Utility Case Studies Showing Real Results with Bermex Our utility case studies showcase real-world partnerships and measurable outcomes. From utility services to optimize operations to damage prevention programs that reduce infrastructure risk, these success stories demonstrate how utilities across the nation partner with Bermex to solve operational challenges, improve efficiency, and deliver better service to their communities. Gain practical insights into what’s possible when you partner with a field services provider that brings 50+ years of utility operations expertise to every project. Three Focus Areas to Build a Safer NetworkNYSEG and RG&E share strategies for reducing damage to underground utilities, which led to a 39% reduction in fiber installation damages in New York. Read more", "image": "https://bermex.acrt.com/wp-content/uploads/2026/01/iStock-2044599877.webp", "modified": "2026-01-14T12:38:09-05:00" }, { "id": 5087, "type": "damage-prevention", "url": "https://bermex.acrt.com/utility-damage-prevention/mobile-leak-detection-services/", "title": "Watch & Protect", "h1": "Watch & Protect", "summary": "Mobile leak detection services keep active worksites safe. Our trained teams monitor for gas leaks in real-time, preventing hazards and ensuring compliance throughout your project.", "content": "Active construction sites and excavation projects create heightened risk for underground utility damage. Our Watch & Protect methane leak detection services deploy trained technicians with methane leak detection equipment directly to your worksites, providing continuous monitoring that prevents costly damage before it happens.
Using advanced Remote Methane Leak Detection (RMLD) technology, our field teams scan active areas throughout project timelines to identify gas leaks immediately. This proactive presence reduces service disruptions, protects public safety, and helps contractors stay on schedule while avoiding repair costs and regulatory penalties by complying with Public Service Commission (PSC) regulations. Ready to learn more? Connect with our team today.
Our technicians arrive on-site with calibrated RMLD equipment designed for real-time gas detection in dynamic environments. We establish monitoring protocols tailored to your project scope — whether it’s a single-day excavation or multi-week infrastructure installation.
Throughout the project, we maintain a visible presence, scanning the work area at scheduled intervals or continuously depending on risk levels. When our equipment detects methane presence, we immediately alert both the utility and the contractor to stop work and assess the situation. All monitoring data integrates with GIS systems for complete documentation and compliance reporting.
With over five decades of utility field service experience, we understand the balance between thoroughness and efficiency. Our Watch & Protect teams work seamlessly alongside contractors and utility crews, providing the expertise and technology needed to keep projects moving safely. Leak detection services are just a part of what Bermex offers; explore our other utility services here.
A Bermex career means more than just a job — it’s an opportunity to build long-term stability with a company that has been a trusted utility services partner for over 50 years. We’re looking for motivated, independent professionals who thrive outdoors and want to make a real impact in their communities through essential utility field services.
Many Bermex employees have been with us for over a decade because we invest in their success through comprehensive training, career development opportunities, and a people-first culture. Whether you’re starting your career in utility services or bringing years of field experience, Bermex offers the support, stability, and growth you’re looking for.
![\"Bermex](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A4278-1024x683.webp\")
Browse available positions across the country and apply today. We’re actively hiring field technicians, operations staff, and utility professionals.
Read more![\"Bermex](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A2301-1024x683.webp\")
Discover what it’s like to work at Bermex — from our no-micromanagement approach to comprehensive benefits and employee ownership.
Read more![\"Bermex](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A2704-1024x683.webp\")
Hear directly from Bermex team members about their career paths, daily work, and why they chose Bermex.
Read more", "content_plain": "Build Your Career with a Company That Invests in People A Bermex career means more than just a job — it’s an opportunity to build long-term stability with a company that has been a trusted utility services partner for over 50 years. We’re looking for motivated, independent professionals who thrive outdoors and want to make a real impact in their communities through essential utility field services. Many Bermex employees have been with us for over a decade because we invest in their success through comprehensive training, career development opportunities, and a people-first culture. Whether you’re starting your career in utility services or bringing years of field experience, Bermex offers the support, stability, and growth you’re looking for. Current OpeningsBrowse available positions across the country and apply today. We’re actively hiring field technicians, operations staff, and utility professionals. Read moreCulture + BenefiitsDiscover what it’s like to work at Bermex — from our no-micromanagement approach to comprehensive benefits and employee ownership. Read moreEmployee TestimonialsHear directly from Bermex team members about their career paths, daily work, and why they chose Bermex. Read more", "image": "https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A3032.webp", "modified": "2026-03-20T16:16:20-04:00" }, { "id": 5075, "type": "page", "url": "https://bermex.acrt.com/utility-damage-prevention/", "title": "Damage Prevention", "h1": "Damage Prevention", "summary": "Protect underground infrastructure with proactive damage prevention. As a full-service utility services company, we offer utility line locating, 811 system management, watch and protect monitoring, and emergency response.", "content": "Preventing damage to underground utilities is critical for maintaining infrastructure integrity and public safety. A single strike can cause service disruptions, safety hazards, costly repairs — and even regulatory penalties. Bermex provides proactive damage prevention services that help utilities and excavation contractors avoid these risks.
Our trained professionals use advanced technology to accurately locate and mark underground utilities for gas, electric, water, telecom, and fiber optic lines. When you partner with Bermex, you gain a safety-focused team backed by the deep resources of ACRT Services and decades of field service expertise. Connect with our experts today to start your next project.
Start a ProjectBermex delivers comprehensive solutions tailored to your specific infrastructure protection needs:
We combine ground-penetrating radar (GPR), GIS mapping software, and advanced detection equipment to provide precise line location services. Digital documentation with photos and geotags creates a complete audit trail.
Our teams follow rigorous OSHA-compliant safety protocols. We emphasize ongoing training and company-sponsored certification programs to ensure best practices on every job site.
When homeowners or contractors call 811, we respond quickly with trained field technicians who assess situations, locate utilities accurately, and mark lines clearly to prevent damage before work begins.
Whether you operate gas, electric, water, or telecom infrastructure — or you’re a contractor working across multiple utility types — our experienced teams understand the unique challenges of locating and protecting each system.
![\"leak](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A2674-1024x683.webp\")
Mobile leak detection services keep active worksites safe. Our trained teams monitor for gas leaks in real-time, preventing hazards and ensuring compliance throughout your project.
Read more![\"utility](\"https://bermex.acrt.com/wp-content/uploads/2026/01/Bermex-Line-Locating-Replacement-Shot-1024x683.png\")
Accurate underground utility marking prevents costly strikes and project delays. We provide fast, reliable 811 response with precise line marking using advanced GPR technology.
Read more![\"utility](\"https://bermex.acrt.com/wp-content/uploads/2026/01/iStock-2172971732.webp\")
When seconds count, our rapid deployment teams are ready 24/7. We respond to gas line breaks, water emergencies, and urgent utility situations with experienced field crews.
Read moreUtility damage costs extend far beyond immediate repairs. Service disruptions impact customer satisfaction. Regulatory violations carry significant penalties. Project delays compound expenses. Bermex helps you avoid these consequences with proactive, technology-enabled damage prevention.
Our teams work as an extension of your operations — or as your trusted partner on the job site — to ensure underground infrastructure stays protected. Ready to learn more or start improving infrastructure protection immediately? Connect with our team today.
Contact Us", "content_plain": "Proactive Damage Prevention for Safer Utility Operations Preventing damage to underground utilities is critical for maintaining infrastructure integrity and public safety. A single strike can cause service disruptions, safety hazards, costly repairs — and even regulatory penalties. Bermex provides proactive damage prevention services that help utilities and excavation contractors avoid these risks. Our trained professionals use advanced technology to accurately locate and mark underground utilities for gas, electric, water, telecom, and fiber optic lines. When you partner with Bermex, you gain a safety-focused team backed by the deep resources of ACRT Services and decades of field service expertise. Connect with our experts today to start your next project. Start a Project Our Utility Damage Prevention Services Bermex delivers comprehensive solutions tailored to your specific infrastructure protection needs: Watch & Protect — Real-time methane leak detection for active construction sites Line Locating — Precise underground utility marking using advanced GPR technology 811 System Management — Complete call-before-you-dig ticket handling and dispatch coordination Emergency Response — 24-hour rapid deployment when damage occurs Risk Assessment — Proactive evaluation to identify potential hazards GIS Integration — Digital mapping and documentation for complete accuracy Regulatory Compliance — Services designed to meet federal, state, and local requirements Why Choose Bermex for Damage Prevention Technology-Driven Accuracy We combine ground-penetrating radar (GPR), GIS mapping software, and advanced detection equipment to provide precise line location services. Digital documentation with photos and geotags creates a complete audit trail. Safety-First Culture Our teams follow rigorous OSHA-compliant safety protocols. We emphasize ongoing training and company-sponsored certification programs to ensure best practices on every job site. Rapid 811 Response When homeowners or contractors call 811, we respond quickly with trained field technicians who assess situations, locate utilities accurately, and mark lines clearly to prevent damage before work begins. Multi-Utility Expertise Whether you operate gas, electric, water, or telecom infrastructure — or you’re a contractor working across multiple utility types — our experienced teams understand the unique challenges of locating and protecting each system. More in Damage Prevention Watch & ProtectMobile leak detection services keep active worksites safe. Our trained teams monitor for gas leaks in real-time, preventing hazards and ensuring compliance throughout your project. Read moreLine LocatingAccurate underground utility marking prevents costly strikes and project delays. We provide fast, reliable 811 response with precise line marking using advanced GPR technology. Read moreEmergency ResponseWhen seconds count, our rapid deployment teams are ready 24/7. We respond to gas line breaks, water emergencies, and urgent utility situations with experienced field crews. Read more Reduce Risk, Protect Your Investment Utility damage costs extend far beyond immediate repairs. Service disruptions impact customer satisfaction. Regulatory violations carry significant penalties. Project delays compound expenses. Bermex helps you avoid these consequences with proactive, technology-enabled damage prevention. Our teams work as an extension of your operations — or as your trusted partner on the job site — to ensure underground infrastructure stays protected. Ready to learn more or start improving infrastructure protection immediately? Connect with our team today. Contact Us", "image": "https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A4201.webp", "modified": "2026-02-05T14:51:31-05:00" }, { "id": 3628, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/key-takeaways-from-the-2024-dirt-report-what-utilities-need-to-know-now/", "title": "Key Takeaways from the 2024 DIRT Report: What Utilities Need to Know Now", "h1": "Key Takeaways from the 2024 DIRT Report: What Utilities Need to Know Now", "summary": "Explore the key takeaways from the 2024 DIRT Report and learn what utilities must do now to reduce underground damage, manage risk, and improve field operations.", "content": "By Tommy Combs, President, Bermex
In the latest edition of the DIRT Report, the Common Ground Alliance (CGA) reveals that despite decades of progress in underground infrastructure damage prevention, the industry remains at a critical turning point. The 2024 data show a concerning plateau, and in some cases a reversal, in the trend of reducing damage events to buried utilities. For utility owners and service providers, the findings reinforce that managing risk proactively is more important than ever.
According to the 2024 DIRT Report, the CGA Index and the number of unique damage reports both rose slightly in 2024 compared to 2023. This uptick aligns with increases in excavation activity (for example, more 811 tickets and greater construction gross domestic product (GDP)) but it also signals that the damage-prevention efforts to date are no longer driving meaningful reductions.
The report also highlights that certain facility types remain disproportionately affected: telecommunications facilities accounted for 49 % of all damage incidents, and natural gas facilities 39 % (in a subset of data). Meanwhile, water/sewer work emerged as the leading type of excavation associated with damage events (24%), marginally ahead of telecom/cable-TV work (23%).
One of the most telling findings is that the top 10 root causes in the 2024 report accounted for 85 % of all reported damage events — a level of concentration that both underscores risk and offers clarity on where to focus.
These root causes fall into three major groups:
In particular, the leading individual root causes include:
These consistent patterns year over year show that while many companies understand “what to do,” fewer are consistently doing the right things in the right way at scale.
Another particularly actionable insight: the report found excavators had an average 38% chance of being unable to begin work as scheduled because their locate requests from 811 centers had incomplete responses.
That unpredictability doesn’t only delay projects: it undermines excavator confidence in the 811 system. And when confidence drops, so does compliance. For example, skipping the call altogether. In short: a broken chain in the locate process creates risk beyond the immediate delay.
The report’s “Damage Prevention Institute” (DPI) peer-review program provides insight into what differentiates organizations that successfully reduce damages. Among the attributes of high-performers: strong client/utility relationships, comprehensive and repeatable training programs, formal protocols for damage prevention, and high data-quality reporting.
In fact, DPI-accredited contractors even saw reductions in their excavator-attributable damage rates from 2023 to 2024. The overall DIRT Data Quality Index also rose to 71.7 in 2024 (76 for DPI participants), enabling more precise measurement and targeting.
The takeaway is clear: incremental improvements are no longer enough. The industry is at a plateau, and moving forward will require systematic, enforceable standards and sector-specific interventions.
For utilities and their service partners, that means:
At Bermex, we understand that reducing risk starts before the first shovel. With over 50 years of experience serving utilities with end-to-end solutions, from damage-prevention field services and 811 management to leak detection, corrosion surveys, and smart-meter deployment, we help utilities turn insights into action.
If your team is looking to reduce infrastructure strikes, improve locate-response outcomes, or embed best-practice processes into your field operations, contact Bermex today to learn how our damage-prevention services can support safer, smarter utility operations and help you align with the key findings of the 2024 DIRT Report.
", "content_plain": "By Tommy Combs, President, Bermex In the latest edition of the DIRT Report, the Common Ground Alliance (CGA) reveals that despite decades of progress in underground infrastructure damage prevention, the industry remains at a critical turning point. The 2024 data show a concerning plateau, and in some cases a reversal, in the trend of reducing damage events to buried utilities. For utility owners and service providers, the findings reinforce that managing risk proactively is more important than ever. Progress Stalled According to the 2024 DIRT Report, the CGA Index and the number of unique damage reports both rose slightly in 2024 compared to 2023. This uptick aligns with increases in excavation activity (for example, more 811 tickets and greater construction gross domestic product (GDP)) but it also signals that the damage-prevention efforts to date are no longer driving meaningful reductions. The report also highlights that certain facility types remain disproportionately affected: telecommunications facilities accounted for 49 % of all damage incidents, and natural gas facilities 39 % (in a subset of data). Meanwhile, water/sewer work emerged as the leading type of excavation associated with damage events (24%), marginally ahead of telecom/cable-TV work (23%). Root Causes Remain Deeply Entrenched One of the most telling findings is that the top 10 root causes in the 2024 report accounted for 85 % of all reported damage events — a level of concentration that both underscores risk and offers clarity on where to focus. These root causes fall into three major groups: Notification failures. For example, failing to call 811 before digging. Locating practices e.g., facilities not marked, marked inaccurately, or marking faded/lost. Excavation practices. Such as failing to maintain clearance, excavator errors, or not verifying marks. In particular, the leading individual root causes include: Failure to notify 811 Excavator failed to maintain clearance after verifying marks Facility not marked due to locator error and inaccurately marked due to locator error These consistent patterns year over year show that while many companies understand “what to do,” fewer are consistently doing the right things in the right way at scale. Locate Timing & Confidence Undermined Another particularly actionable insight: the report found excavators had an average 38% chance of being unable to begin work as scheduled because their locate requests from 811 centers had incomplete responses. That unpredictability doesn’t only delay projects: it undermines excavator confidence in the 811 system. And when confidence drops, so does compliance. For example, skipping the call altogether. In short: a broken chain in the locate process creates risk beyond the immediate delay. What Separates High-Performers The report’s “Damage Prevention Institute” (DPI) peer-review program provides insight into what differentiates organizations that successfully reduce damages. Among the attributes of high-performers: strong client/utility relationships, comprehensive and repeatable training programs, formal protocols for damage prevention, and high data-quality reporting. In fact, DPI-accredited contractors even saw reductions in their excavator-attributable damage rates from 2023 to 2024. The overall DIRT Data Quality Index also rose to 71.7 in 2024 (76 for DPI participants), enabling more precise measurement and targeting. The Way Forward and Your Utility’s Role The takeaway is clear: incremental improvements are no longer enough. The industry is at a plateau, and moving forward will require systematic, enforceable standards and sector-specific interventions. For utilities and their service partners, that means: Prioritizing high-risk work (water/sewer, telecom/cable-TV) given their outsized share of incidents. Ensuring every excavation begins with a verified and timely locate, every time. Maintaining and verifying clearance and marks, verifying maps/records, potholing when required. Treating damage prevention as a fully integrated part of operations, with formal training, protocols, and performance metrics. Embracing data quality and consistent reporting so that root-cause trends can be tracked, measured and improved. How Bermex Can Help At Bermex, we understand that reducing risk starts before the first shovel. With over 50 years of experience serving utilities with end-to-end solutions, from damage-prevention field services and 811 management to leak detection, corrosion surveys, and smart-meter deployment, we help utilities turn insights into action. If your team is looking to reduce infrastructure strikes, improve locate-response outcomes, or embed best-practice processes into your field operations, contact Bermex today to learn how our damage-prevention services can support safer, smarter utility operations and help you align with the key findings of the 2024 DIRT Report.", "image": "https://bermex.acrt.com/wp-content/uploads/2025/12/2024-DIRT-Report-Web-1.png", "modified": "2026-03-24T16:36:25-04:00" }, { "id": 3624, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/welcoming-melvin-johnny-henson-to-bermex/", "title": "Welcoming Melvin “Johnny” Henson to Bermex", "h1": "Welcoming Melvin “Johnny” Henson to Bermex", "summary": "Bermex welcomes Melvin “Johnny” Henson as a damage prevention specialist in Ohio, bringing 20+ years of utility safety experience and leadership.", "content": "With more than 20 years of experience in utility safety, field operations, and quality control, Henson brings a deep passion for safe digging practices and a long-standing commitment to elevating the utility locating profession.
Henson’s career began in 1997 when a friend encouraged him to “be an engineer” for a telecommunications project — a role he embraced despite having no engineering background. He quickly excelled, engineering telecom routes across Tennessee, Georgia, Louisiana, Ohio, Michigan, and beyond before moving into underground utility locating in 2002. What’s kept him in the field for more than two decades? The freedom of being outdoors, the ability to take ownership of his work, and a schedule that once allowed him to put his kids on the bus and coach baseball for 19 years, including founding an affordable travel program for underprivileged youth.
Across Ohio, Henson is a well-known advocate for communication, accountability, and safety. He serves on the OHIO811 Underground Damage Prevention Council and Operations Committee, co-chairs the 48-Hour and Large Project Committees, and contributes to several others, including Education, White Lining, and Exemptions. He also co-chairs the Tri-C Curriculum Advisory Board and participates in damage prevention councils statewide.
Henson is deeply engaged in upcoming changes to the state’s 48-hour notification law, set to take effect in early 2026. He’s also a vocal advocate for greater recognition of utility locators and is dedicated to enhancing technician safety — from proper PPE to safe vehicle positioning to encouraging family buy-in at home.
Please join us in welcoming Henson to the Bermex team!
", "content_plain": "Welcoming Melvin “Johnny” Henson to Bermex as a Damage Prevention Specialist Based in Ohio With more than 20 years of experience in utility safety, field operations, and quality control, Henson brings a deep passion for safe digging practices and a long-standing commitment to elevating the utility locating profession. Henson’s career began in 1997 when a friend encouraged him to “be an engineer” for a telecommunications project — a role he embraced despite having no engineering background. He quickly excelled, engineering telecom routes across Tennessee, Georgia, Louisiana, Ohio, Michigan, and beyond before moving into underground utility locating in 2002. What’s kept him in the field for more than two decades? The freedom of being outdoors, the ability to take ownership of his work, and a schedule that once allowed him to put his kids on the bus and coach baseball for 19 years, including founding an affordable travel program for underprivileged youth. Across Ohio, Henson is a well-known advocate for communication, accountability, and safety. He serves on the OHIO811 Underground Damage Prevention Council and Operations Committee, co-chairs the 48-Hour and Large Project Committees, and contributes to several others, including Education, White Lining, and Exemptions. He also co-chairs the Tri-C Curriculum Advisory Board and participates in damage prevention councils statewide. Henson is deeply engaged in upcoming changes to the state’s 48-hour notification law, set to take effect in early 2026. He’s also a vocal advocate for greater recognition of utility locators and is dedicated to enhancing technician safety — from proper PPE to safe vehicle positioning to encouraging family buy-in at home. Please join us in welcoming Henson to the Bermex team!", "image": "https://bermex.acrt.com/wp-content/uploads/2025/11/Melvin-Henson-Web.png", "modified": "2026-03-20T16:31:00-04:00" }, { "id": 3621, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/fernando-gomez-celebrates-30-years-at-bermex/", "title": "Fernando Gomez Celebrates 30 Years at Bermex", "h1": "Fernando Gomez Celebrates 30 Years at Bermex", "summary": "Fernando Gomez’s milestone highlights his commitment to excellence and the strength he brings to the South Florida team.", "content": "In October, Fernando Gomez celebrated his 30th anniversary with Bermex. Over the past three decades, Gomez’s dedication, expertise, and commitment have made a lasting impact on our team and our organization.
In 2016, the metering services supervisor based in Ft. Lauderdale, Fla., was recognized with a Golden Meter Service Award.
Bermex Operations Manager Sean Kaden shared the following about Gomez.
Fernando, reaching 30 consecutive years of service is an achievement very few people ever accomplish in their lifetime, and you have done so with one company! This milestone speaks to his dedication, loyalty, and unwavering work ethic. His commitment has made a measurable impact year after year, and his consistency has been an inspiration to everyone that works out of South Florida.
Thank you for showing what true professionalism looks like. The organization is stronger because of you, and so are the people who’ve had the privilege of working alongside you.
Here’s to celebrating your past accomplishments and everything still ahead.
Congratulations on three decades of outstanding service!
Every year on Veterans Day, we pause to honor the men and women who have worn our nation’s uniform. They come from every background and every corner of the country, united by a common purpose: to serve something greater than themselves. Their service enriches our organization, and we are grateful for the impact they continue to make each day.
We encourage you to pause and thank the veterans of Bermex who dedicated themselves to serving our country.
Browse our collection of educational resources designed to help utility professionals navigate industry challenges, stay current with emerging technologies, and implement best practices. From smart meter deployment to damage prevention, our resources draw on 50+ years of hands-on utility field services experience.
![\"Day](\"https://bermex.acrt.com/wp-content/uploads/2026/03/Day-in-the-Life-of-a-Bermex-Emergency-Team-Member.webp\")
When lines break, workloads spike, or teams are thin, Bermex mobilizes trained emergency crews — fast. Learn what it’s like to be on our team.
View Resource![\"Bermex](\"https://bermex.acrt.com/wp-content/uploads/2026/03/Bermex-Emergency-Teams-Offer-Rapid-Support.webp\")
From customer communication to rapid, boots-on-the-ground support, we help utilities respond with confidence. Watch this video for more information on our emergency services.
View Resource![\"Is](\"https://bermex.acrt.com/wp-content/uploads/2026/03/Is-a-Line-Locating-Career-Right-for-You.webp\")
With rigorous training, proven processes, and the backing of the ACRT Services family, Bermex delivers clarity, safety, and confidence. Learn how you can contribute as a line locating specialist.
View Resource![\"How](\"https://bermex.acrt.com/wp-content/uploads/2026/03/How-Line-Locating-Specialists-Set-Projects-Up-for-Success.webp\")
As a line locating specialist, your work will guide crews, protect homeowners, and give project teams the confidence to move forward safely. Learn more about the role here.
View Resource![\"Bermex](\"https://bermex.acrt.com/wp-content/uploads/2026/03/Bermex-Meter-Reading-Specialists-A-Career-Built-to-Last.webp\")
Every day, our metering specialists work outdoors, using specialized devices and technology to gather critical data for utility providers. Our video highlights what it’s like to work at Bermex.
View Resource![\"How](\"https://bermex.acrt.com/wp-content/uploads/2026/03/How-Bermex-Metering-Specialists-Serve-the-Community.webp\")
Bermex’s metering specialists are out in the community every day, connecting homes and businesses to the services they rely on. Learn how you can make a difference in your neighborhood.
View Resource![\"Damage](\"https://bermex.acrt.com/wp-content/uploads/2026/03/Damage-Prevention-Technicians-on-the-Frontlines-of-Safety.webp\")
Our damage prevention technicians use specialized skills to prevent outages and keep essential services flowing. This video showcases what you can expect if you join our team.
View Resource![\"What’s](\"https://bermex.acrt.com/wp-content/uploads/2026/03/Whats-It-Like-Being-a-Bermex-Damage-Prevention-Specialist.webp\")
In this video, you’ll learn how Bermex’s employees protect families, businesses, and communities.
View Resource![\"Safety](\"https://bermex.acrt.com/wp-content/uploads/2024/12/Safety-Protocols-in-Confined-Spaces-for-Metering-Professionals_.png\")
In this webinar, Alan Ely explores critical safety measures, protocols, and best practices tailored for metering industry professionals operating in confined spaces.
Watch Video![\"The](\"https://bermex.acrt.com/wp-content/uploads/2023/06/The-Language-of-Safety.png\")
Our latest webinar reviews ways to communicate effectively with employees to improve understanding and retention of the message.
Watch Video![\"Defensive](\"https://bermex.acrt.com/wp-content/uploads/2020/12/Defensive-Driving-Workshop-Stay-Safe-While-on-the-Road.png\")
In this informative webinar, you’ll learn the defensive driving tactics you need to prevent accidents, identify potential hazards, make better and alternate driving decisions, and more.
Watch Video![\"Achieving](\"https://bermex.acrt.com/wp-content/uploads/2020/12/Achieving-a-Zero-Harm-Culture-of-Safety_.png\")
This webinar provides a roadmap to a zero harm culture by exploring the elements of a management commitment and general policy, defining expectations of leaders, and setting expectations for employees.
Watch Video![\"Extreme](\"https://bermex.acrt.com/wp-content/uploads/2020/01/Extreme-Ownership_.png\")
The first webinar in our 2021 series is now available to watch online. Watch it now and earn one ISA CEU code.
Watch VideoBermex’s leadership team brings decades of combined experience in utility field services, operations management, and strategic partnerships. Our leaders are committed to maintaining the safety-first culture and operational excellence that have defined Bermex since 1972.
As part of the ACRT Services family of companies, our leadership works closely with utility partners across the nation to deliver field service solutions that reduce risk, increase efficiency, and support long-term success. From damage prevention to smart meter deployment to ongoing utility support, our team ensures every service reflects our commitment to accuracy, safety, and partnership.
Learn more about our team below, or connect with us today to start your next project.
![\"Tommy](\"https://bermex.acrt.com/wp-content/uploads/2026/01/Tommy-Combs-943x1024.webp\")
Tommy Combs is the president of Bermex and brings more than two decades of experience in the utility service industry. He holds a Bachelor of Science in business management from the University of Tampa in Tampa, Fla. Combs is also the founder of StrategiTech, a company that played a key role in strengthening Bermex’s capabilities when it was acquired by ACRT Services in 2020. His leadership has helped expand Bermex’s suite of utility solutions, which now includes line locating, damage prevention, smart meter installation, and a wide range of field and customer-focused utility services.
![\"Thomas](\"https://bermex.acrt.com/wp-content/uploads/2026/01/Thomas-Gooch.webp\")
Thomas Gooch is the director of operations at Bermex, bringing more than two decades of experience in the utility and energy sectors. He has led large, diverse operational teams, managed multimillion-dollar budgets, and driven improvements in safety, efficiency, and customer satisfaction throughout his career. Before transitioning into the utility industry, Gooch served eight years in the United States Marine Corps — four on active duty and four in the Reserve — and later began his utility career as a lineman before moving into operational leadership roles. At Bermex, Gooch oversees all field operations with a focus on safety, service excellence, workforce development, and long-term operational performance.
![\"Brad](\"https://bermex.acrt.com/wp-content/uploads/2026/01/Brad-Schroeder.webp\")
Brad Schroeder is the chief executive officer of ACRT Services and, most recently, served as its chief financial officer. Before joining our organization in 2012, Brad served in financial leadership positions for Fortune 500 companies. He serves on several boards for local for-profit and non-profit organizations. Brad holds a Bachelor of Science in accounting from Bowling Green State University and an MBA in Finance from The University of Akron.
![\"Tim](\"https://bermex.acrt.com/wp-content/uploads/2026/01/Tim-Stiller.webp\")
Tim Stiller is the controller at ACRT Services. He brings nearly two decades of experience in finance, operations, and tax to the organization. Stiller, a Certified Public Accountant (CPA), holds a Bachelor of Science in Accounting from Miami University (Ohio) and a master’s degree in taxation from the University of Akron.
Field service work carries inherent risks, from working near underground utilities to navigating traffic and challenging weather. At Bermex, utility safety isn’t simply about meeting OSHA standards or passing annual audits. It’s embedded in everything we do, from hiring and training to daily operations and continuous improvement. We start every day, every job, and every meeting with a safety message because protecting our teams protects your operations.
Our safety-first approach reduces incidents, prevents service disruptions, and minimizes liability exposure for the utilities we serve. When your field partner prioritizes safety as rigorously as you do, everyone benefits — from field technicians to utility customers. Learn more about our commitment to utility safety below, or contact our team today to discuss your next project.
Our latest webinar reviews ways to communicate effectively with employees to improve understanding and retention of the message.
Watch WebinarBermex’s utility safety program is built on eight core principles:
These aren’t abstract concepts; they guide our daily operations and decision-making at every level.
Every Bermex employee completes advanced training to identify field hazards, prevent incidents, and create safe working conditions before stepping into the field. We maintain OSHA compliance across all service lines and reinforce safety knowledge through monthly internal materials, monthly safety tailboards, quarterly eNewsletters with safety infographics, and annual in-person regional safety days. Our safety boot allowance program and incentives for safe behavior demonstrate our commitment to protecting our teams, while our open-door policy ensures concerns are heard and addressed immediately.
This comprehensive approach delivers measurable results: fewer workplace incidents, higher employee retention, and stronger operational partnerships with utilities that value safety as much as we do.
Partnering with a field service provider that takes utility safety seriously reduces your operational risk exposure. Fewer incidents mean fewer service disruptions, lower insurance costs, and stronger community relationships. When our teams arrive trained, equipped, and committed to safe practices — from damage prevention to emergency response — you gain peace of mind knowing the work is done right.
Safety isn’t negotiable at Bermex. It’s a fundamental commitment woven into our 50+ year legacy of trusted utility partnerships.
", "content_plain": "Utility Safety Starts with Culture, Not Just Compliance Field service work carries inherent risks, from working near underground utilities to navigating traffic and challenging weather. At Bermex, utility safety isn’t simply about meeting OSHA standards or passing annual audits. It’s embedded in everything we do, from hiring and training to daily operations and continuous improvement. We start every day, every job, and every meeting with a safety message because protecting our teams protects your operations. Our safety-first approach reduces incidents, prevents service disruptions, and minimizes liability exposure for the utilities we serve. When your field partner prioritizes safety as rigorously as you do, everyone benefits — from field technicians to utility customers. Learn more about our commitment to utility safety below, or contact our team today to discuss your next project. The Language of Safety Our latest webinar reviews ways to communicate effectively with employees to improve understanding and retention of the message. Watch Webinar How We Build a Safety-First Culture Bermex’s utility safety program is built on eight core principles: Personal Accountability Recurrent Training Employee Interaction Management Responsibility Safety as Sound Business Practice Injury Prevention Ethical Responsibility Open Communication These aren’t abstract concepts; they guide our daily operations and decision-making at every level. Every Bermex employee completes advanced training to identify field hazards, prevent incidents, and create safe working conditions before stepping into the field. We maintain OSHA compliance across all service lines and reinforce safety knowledge through monthly internal materials, monthly safety tailboards, quarterly eNewsletters with safety infographics, and annual in-person regional safety days. Our safety boot allowance program and incentives for safe behavior demonstrate our commitment to protecting our teams, while our open-door policy ensures concerns are heard and addressed immediately. This comprehensive approach delivers measurable results: fewer workplace incidents, higher employee retention, and stronger operational partnerships with utilities that value safety as much as we do. Why Utility Safety Matters Partnering with a field service provider that takes utility safety seriously reduces your operational risk exposure. Fewer incidents mean fewer service disruptions, lower insurance costs, and stronger community relationships. When our teams arrive trained, equipped, and committed to safe practices — from damage prevention to emergency response — you gain peace of mind knowing the work is done right. Safety isn’t negotiable at Bermex. It’s a fundamental commitment woven into our 50+ year legacy of trusted utility partnerships.", "image": "https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A3079.webp", "modified": "2026-02-05T14:54:58-05:00" }, { "id": 4983, "type": "page", "url": "https://bermex.acrt.com/utility-metering-news/", "title": "Thought Leadership", "h1": "Thought Leadership", "summary": "", "content": "As a utility field services partner with more than 50 years of experience, Bermex understands the challenges utilities face, from smart meter deployment transitions to damage prevention compliance, from aging infrastructure to evolving customer expectations. Our thought leadership content shares practical insights, industry trends, and real-world solutions drawn from decades of hands-on utility operations experience.
Whether you’re navigating AMI implementation, planning gas compliance programs, or exploring new approaches to utility field services, our resources provide the knowledge and perspective you need to make informed decisions.
![\"Bermex](\"https://bermex.acrt.com/wp-content/uploads/2026/01/iStock-2229712977.webp\")
Access webinars, whitepapers, guides, and educational content covering the latest trends and best practices in utility field services, metering technology, and damage prevention.
Read more![\"utility](\"https://bermex.acrt.com/wp-content/uploads/2026/01/iStock-2177259972.webp\")
Read industry insights and practical advice from Bermex experts on utility metering news, damage prevention updates, leak detection information, operational challenges, and emerging technologies shaping the utility services landscape.
Read more![\"Utility](\"https://bermex.acrt.com/wp-content/uploads/2026/01/iStock-2044599877.webp\")
Discover how utilities across the nation partner with Bermex to solve operational challenges, improve efficiency, and deliver better service to their communities.
Read more", "content_plain": "Stay Informed with Industry Insights and Best Practices As a utility field services partner with more than 50 years of experience, Bermex understands the challenges utilities face, from smart meter deployment transitions to damage prevention compliance, from aging infrastructure to evolving customer expectations. Our thought leadership content shares practical insights, industry trends, and real-world solutions drawn from decades of hands-on utility operations experience. Whether you’re navigating AMI implementation, planning gas compliance programs, or exploring new approaches to utility field services, our resources provide the knowledge and perspective you need to make informed decisions. ResourcesAccess webinars, whitepapers, guides, and educational content covering the latest trends and best practices in utility field services, metering technology, and damage prevention. Read moreArticlesRead industry insights and practical advice from Bermex experts on utility metering news, damage prevention updates, leak detection information, operational challenges, and emerging technologies shaping the utility services landscape. Read moreCustomer Success StoriesDiscover how utilities across the nation partner with Bermex to solve operational challenges, improve efficiency, and deliver better service to their communities. Read more", "image": "https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A3943.webp", "modified": "2026-03-20T16:21:24-04:00" }, { "id": 4978, "type": "page", "url": "https://bermex.acrt.com/bermex-metering-services/", "title": "In Your Neighborhood", "h1": "In Your Neighborhood", "summary": "", "content": "If you’ve seen our vehicles or employees in your neighborhood, we’re here to reassure you that we’re working with your utility company to provide essential services, including meter reading, smart meter deployment, and damage prevention. Our brief visits to your property are part of our Bermex damage prevention and metering services that keep your gas, electric, or water service running smoothly.
All Bermex employees wear company uniforms and carry photo ID, and we treat your property with respect. We understand you want to know who’s on your property and why, so we’ve created these pages to answer your questions and provide easy ways to contact us if you need more information.
![\"what](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A2700-1024x683.webp\")
We’re reading your meter to ensure accurate billing. Our teams work with your utility provider to collect meter data quickly and accurately, ensuring you receive correct charges and timely service.
Read more![\"underground](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A1692-1024x683.webp\")
Safety checks help identify potential hazards. While reading your meter, our technicians may notice safety issues with your equipment. We report these concerns so problems can be addressed before they become serious.
Read more![\"Inquiries\"](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A1548-1024x683.webp\")
We’re here to help. If you have questions about who we are, what we’re doing on your property, or need to verify an employee’s credentials, our customer support team is ready to assist.
Read more![\"NYSEG](\"https://bermex.acrt.com/wp-content/uploads/2026/01/nyse.webp\")
Natural gas meter exchange program information. If you’re an NYSEG or RG&E customer and we’re upgrading your meter to a smart meter, learn what to expect during the exchange process.
Read more", "content_plain": "Bermex Utility Services for Your Community If you’ve seen our vehicles or employees in your neighborhood, we’re here to reassure you that we’re working with your utility company to provide essential services, including meter reading, smart meter deployment, and damage prevention. Our brief visits to your property are part of our Bermex damage prevention and metering services that keep your gas, electric, or water service running smoothly. All Bermex employees wear company uniforms and carry photo ID, and we treat your property with respect. We understand you want to know who’s on your property and why, so we’ve created these pages to answer your questions and provide easy ways to contact us if you need more information. What We Are DoingWe’re reading your meter to ensure accurate billing. Our teams work with your utility provider to collect meter data quickly and accurately, ensuring you receive correct charges and timely service. Read moreKeeping You SafeSafety checks help identify potential hazards. While reading your meter, our technicians may notice safety issues with your equipment. We report these concerns so problems can be addressed before they become serious. Read moreInquiriesWe’re here to help. If you have questions about who we are, what we’re doing on your property, or need to verify an employee’s credentials, our customer support team is ready to assist. Read moreBermex Partners with NYSEG and RG&ENatural gas meter exchange program information. If you’re an NYSEG or RG&E customer and we’re upgrading your meter to a smart meter, learn what to expect during the exchange process. Read more", "image": "https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A2210.png", "modified": "2026-03-20T16:21:44-04:00" }, { "id": 3613, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/leak-detection-the-utility-industrys-frontline-in-sustainability/", "title": "Leak Detection: The Utility Industry’s Frontline in Sustainability", "h1": "Leak Detection: The Utility Industry’s Frontline in Sustainability", "summary": "Learn how leak detection helps utilities save resources, reduce emissions, and drive sustainability with modern technology.", "content": "By Mark Green, Business Development Manager, Bermex
Environmental responsibility and resource conservation are more than good PR; they have become critical, bottom-line imperatives. Utility companies find themselves at the forefront of a sustainability battle that extends far beyond their traditional operational boundaries. At the heart of this challenge lies a deceptively simple yet profound issue: leak detection.
What may seem like routine maintenance work has evolved into one of the most crucial sustainability initiatives in the utility sector, with implications that ripple through environmental, economic, and regulatory landscapes.
The numbers paint a sobering picture of the challenge facing America’s water infrastructure. According to the ASCE (American Society of Civil Engineers), an estimated 6 billion gallons of treated water are lost each day across the United States due to leaks in distribution systems. To put this figure into perspective, this daily loss could supply water to more than 50 million people — roughly equivalent to the combined populations of California’s largest metropolitan areas.
This massive water loss represents more than just a statistical concern; it embodies a fundamental threat to sustainability efforts nationwide. Every gallon of water that escapes through undetected leaks carries with it the embedded energy, chemicals, and resources invested in its treatment and distribution. The environmental cost extends beyond immediate loss, encompassing the entire lifecycle of water processing, from initial extraction to final delivery.
The financial and environmental implications of undetected leaks create a complex web of consequences that utilities can no longer afford to ignore. From a regulatory standpoint, persistent water losses can lead to non-compliance with environmental standards and conservation mandates, resulting in substantial penalties and increased scrutiny from oversight bodies. These regulatory challenges are compounded by the growing emphasis on water conservation in drought-prone regions and communities facing supply constraints.
Beyond water systems, gas utilities face equally pressing concerns with methane and greenhouse gas emissions from undetected leaks. Methane, a potent greenhouse gas with a warming potential significantly higher than carbon dioxide, represents both an environmental liability and a lost commodity. The dual impact of environmental harm and revenue loss makes leak detection not just an operational necessity but a sustainability imperative.
The financial burden extends to infrastructure degradation, emergency repairs, and the cascading effects of system failures. Undetected leaks often lead to more severe problems, including sinkholes, foundation damage, and service interruptions that can cost utilities exponentially more than proactive detection and repair programs.
Modern leak detection has evolved far beyond the traditional methods of visual inspection and customer reports. Today’s leading solutions integrate sophisticated technology with practical field applications to create comprehensive detection and management systems. Geographic Information Systems (GIS) integration has revolutionized how utilities approach leak detection, enabling precise mapping, historical tracking, and predictive analysis that transforms reactive maintenance into proactive asset management.
Mobile leak detection services represent a paradigm shift in field operations, combining advanced sensor technology with real-time data collection and analysis. These systems allow technicians to cover vast areas efficiently while maintaining high accuracy levels in leak identification and location.
District metering is one of the most utilized technologies that makes this possible. District metering enables technicians to divide a water distribution system into smaller, manageable sections. By measuring the volume of water entering a given section and then subtracting the cumulative consumption recorded by the individual meters within that section, technicians can determine whether water loss is occurring.
This method provides a targeted approach to system analysis, allowing areas of concern to be identified efficiently. As a result, acoustic leak detection efforts can be concentrated on specific zones rather than applied indiscriminately across the entire system.
The integration of mobile technology with GIS platforms creates a seamless workflow from detection through repair, ensuring that no identified leak falls through administrative cracks.
Companies like Bermex have pioneered this integrated approach, offering comprehensive leak detection services that combine cutting-edge technology with practical field expertise. Their GIS-integrated mobile solutions provide utilities with the tools necessary to systematically address leak detection challenges while building robust databases for long-term asset management and regulatory compliance.
The shift toward digital reporting systems has transformed leak detection from a maintenance activity into a strategic sustainability tool. Digital documentation provides the detailed records necessary for regulatory compliance, environmental reporting, and performance measurement. This comprehensive data collection enables utilities to demonstrate their commitment to sustainability through measurable results and continuous improvement.
Digital reporting systems enhance accountability by creating transparent, auditable records of detection activities, response times, and repair outcomes. Advanced work order management software captures comprehensive data including technician credentials, precise location geotagging, photographic evidence, and complete project documentation. This transparency proves invaluable during regulatory audits, environmental assessments, and sustainability reporting initiatives, providing utilities with the detailed, verifiable records necessary to demonstrate compliance with regulations and industry standards.
Furthermore, digital systems enable predictive analytics that help utilities identify patterns, optimize detection schedules, and allocate resources more effectively. This data-driven approach to leak detection supports both immediate operational improvements and long-term sustainability planning.
As utilities continue to face increasing pressure to demonstrate environmental stewardship while maintaining reliable service, leak detection emerges as a cornerstone of sustainable operations. The combination of advanced technology, comprehensive reporting, and proactive management practices positions leak detection as not just a maintenance necessity but a fundamental component of corporate responsibility and environmental leadership.
The path toward sustainable utility operations runs directly through effective leak detection programs that combine technological innovation with operational excellence, creating measurable benefits for utilities, communities, and the environment.
Schedule a leak detection audit with Bermex to protect your utility, your customers, and the environment.
", "content_plain": "By Mark Green, Business Development Manager, Bermex Environmental responsibility and resource conservation are more than good PR; they have become critical, bottom-line imperatives. Utility companies find themselves at the forefront of a sustainability battle that extends far beyond their traditional operational boundaries. At the heart of this challenge lies a deceptively simple yet profound issue: leak detection. What may seem like routine maintenance work has evolved into one of the most crucial sustainability initiatives in the utility sector, with implications that ripple through environmental, economic, and regulatory landscapes. The Staggering Scale of Water Loss The numbers paint a sobering picture of the challenge facing America’s water infrastructure. According to the ASCE (American Society of Civil Engineers), an estimated 6 billion gallons of treated water are lost each day across the United States due to leaks in distribution systems. To put this figure into perspective, this daily loss could supply water to more than 50 million people — roughly equivalent to the combined populations of California’s largest metropolitan areas. This massive water loss represents more than just a statistical concern; it embodies a fundamental threat to sustainability efforts nationwide. Every gallon of water that escapes through undetected leaks carries with it the embedded energy, chemicals, and resources invested in its treatment and distribution. The environmental cost extends beyond immediate loss, encompassing the entire lifecycle of water processing, from initial extraction to final delivery. The Hidden Costs of Neglect The financial and environmental implications of undetected leaks create a complex web of consequences that utilities can no longer afford to ignore. From a regulatory standpoint, persistent water losses can lead to non-compliance with environmental standards and conservation mandates, resulting in substantial penalties and increased scrutiny from oversight bodies. These regulatory challenges are compounded by the growing emphasis on water conservation in drought-prone regions and communities facing supply constraints. Beyond water systems, gas utilities face equally pressing concerns with methane and greenhouse gas emissions from undetected leaks. Methane, a potent greenhouse gas with a warming potential significantly higher than carbon dioxide, represents both an environmental liability and a lost commodity. The dual impact of environmental harm and revenue loss makes leak detection not just an operational necessity but a sustainability imperative. The financial burden extends to infrastructure degradation, emergency repairs, and the cascading effects of system failures. Undetected leaks often lead to more severe problems, including sinkholes, foundation damage, and service interruptions that can cost utilities exponentially more than proactive detection and repair programs. An Integrated Approach to Leak Detection Modern leak detection has evolved far beyond the traditional methods of visual inspection and customer reports. Today’s leading solutions integrate sophisticated technology with practical field applications to create comprehensive detection and management systems. Geographic Information Systems (GIS) integration has revolutionized how utilities approach leak detection, enabling precise mapping, historical tracking, and predictive analysis that transforms reactive maintenance into proactive asset management. Mobile leak detection services represent a paradigm shift in field operations, combining advanced sensor technology with real-time data collection and analysis. These systems allow technicians to cover vast areas efficiently while maintaining high accuracy levels in leak identification and location. District metering is one of the most utilized technologies that makes this possible. District metering enables technicians to divide a water distribution system into smaller, manageable sections. By measuring the volume of water entering a given section and then subtracting the cumulative consumption recorded by the individual meters within that section, technicians can determine whether water loss is occurring. This method provides a targeted approach to system analysis, allowing areas of concern to be identified efficiently. As a result, acoustic leak detection efforts can be concentrated on specific zones rather than applied indiscriminately across the entire system. The integration of mobile technology with GIS platforms creates a seamless workflow from detection through repair, ensuring that no identified leak falls through administrative cracks. Companies like Bermex have pioneered this integrated approach, offering comprehensive leak detection services that combine cutting-edge technology with practical field expertise. Their GIS-integrated mobile solutions provide utilities with the tools necessary to systematically address leak detection challenges while building robust databases for long-term asset management and regulatory compliance. Digital Accountability and Audit Readiness The shift toward digital reporting systems has transformed leak detection from a maintenance activity into a strategic sustainability tool. Digital documentation provides the detailed records necessary for regulatory compliance, environmental reporting, and performance measurement. This comprehensive data collection enables utilities to demonstrate their commitment to sustainability through measurable results and continuous improvement. Digital reporting systems enhance accountability by creating transparent, auditable records of detection activities, response times, and repair outcomes. Advanced work order management software captures comprehensive data including technician credentials, precise location geotagging, photographic evidence, and complete project documentation. This transparency proves invaluable during regulatory audits, environmental assessments, and sustainability reporting initiatives, providing utilities with the detailed, verifiable records necessary to demonstrate compliance with regulations and industry standards. Furthermore, digital systems enable predictive analytics that help utilities identify patterns, optimize detection schedules, and allocate resources more effectively. This data-driven approach to leak detection supports both immediate operational improvements and long-term sustainability planning. The Proactive Path Forward As utilities continue to face increasing pressure to demonstrate environmental stewardship while maintaining reliable service, leak detection emerges as a cornerstone of sustainable operations. The combination of advanced technology, comprehensive reporting, and proactive management practices positions leak detection as not just a maintenance necessity but a fundamental component of corporate responsibility and environmental leadership. The path toward sustainable utility operations runs directly through effective leak detection programs that combine technological innovation with operational excellence, creating measurable benefits for utilities, communities, and the environment. Schedule a leak detection audit with Bermex to protect your utility, your customers, and the environment.", "image": "https://bermex.acrt.com/wp-content/uploads/2025/09/Leak-Detection-The-Utility-Industrys-Frontline-in-Sustainability-Blog-Image.png", "modified": "2026-01-17T15:32:22-05:00" }, { "id": 3606, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/the-hidden-costs-of-utility-strikes-a-30-billion-problem/", "title": "The Hidden Costs of Utility Strikes: A $30 Billion Problem", "h1": "The Hidden Costs of Utility Strikes: A $30 Billion Problem", "summary": "Bermex helps prevent costly utility strikes with expert locating services, protecting infrastructure, ensuring safety, and saving millions.", "content": "By Thomas Gooch, Director of Operations, Bermex
Every few minutes across the United States, someone digging into the ground accidentally strikes an underground utility line. The consequences of these incidents extend far beyond the immediate damage to pipes, cables, or equipment. Utility strikes represent an extremely expensive and dangerous infrastructure challenge.
According to the Common Ground Alliance (CGA), excavation-related damages to utilities cost the United States approximately $30 billion annually. This figure encompasses not just the direct repair costs, but a complex web of hidden expenses that ripple through communities, businesses, and entire economic sectors.
The $30 billion price tag includes immediate repair costs for damaged infrastructure, emergency response expenses, and equipment replacement. However, the hidden costs often dwarf these visible expenses. When a gas line is severed, entire neighborhoods may lose service for hours or days, forcing businesses to close and homeowners to seek alternative heating or cooking solutions. The economic impact compounds as productivity plummets, supply chains are disrupted, and essential services are interrupted.
While the financial impact is significant, utility strikes pose even more serious risks to public safety. Gas line ruptures can trigger explosions, electrical cable damage can cause electrocutions, and severed water mains can create dangerous flooding conditions. These incidents threaten the workers conducting the excavation and entire communities.
Service disruptions can create cascading effects not just for homes, but hospitals, schools, and emergency services. The vulnerability of our interconnected infrastructure means that a single strike can affect thousands of people within minutes.
Beyond immediate safety and financial concerns, utility strikes trigger a complex array of regulatory penalties and reputational damage. Companies responsible for striking utilities face potential fines from multiple agencies, depending on the type of infrastructure damaged. Environmental violations may result if fuel or hazardous materials leak into soil or waterways. Safety violations can lead to work stoppages and increased scrutiny from regulatory bodies.
The reputational damage often proves more costly than immediate fines. Construction companies may lose future contract opportunities, while utility companies face criticism for service reliability. News of major utility strikes spreads quickly through social media, potentially affecting customer confidence and stakeholder relationships for years.
Preventing utility strikes requires sophisticated technology, specialized training, and coordinated planning. Companies like Bermex offer damage prevention solutions with a proactive approach to locating and marking utilities, helping organizations avoid costly mistakes. Utility line location services cover electric, gas, water, telephone, fiber optic, and other underground infrastructure.
Professional line locating services utilize advanced technologies, including electromagnetic detection equipment, ground-penetrating radar, and acoustic devices to precisely map underground utilities. However, technology alone isn’t sufficient. Success requires trained professionals with proper equipment and safety protocols to ensure accurate utility location.
Additional security for high-risk excavations utilizes qualified technicians on-site during digging operations to provide real-time guidance and immediate response if utilities are unexpectedly encountered. This human element proves crucial in complex excavation scenarios where multiple utilities may be present or where site conditions make remote monitoring insufficient.
The foundation of utility strike prevention lies in the 811 system, which coordinates utility locating requests across the country. When someone calls 811 before digging, utility companies are notified to mark their underground infrastructure in the planned excavation area. This system relies on coordination between excavators, utility companies, and professional locating services.
However, the 811 system only works when all parties fulfill their responsibilities. Excavators must call with sufficient advance notice, provide accurate dig site information, and wait for utilities to be marked. Utility companies must respond promptly and accurately mark their infrastructure. Professional locating services must provide precise, reliable marking that reflects actual underground conditions.
The $30 billion annual cost of utility strikes represents a massive drain on economic resources that could be redirected toward infrastructure improvements and economic growth. Professional damage prevention services, while requiring upfront investment, provide substantial returns by avoiding the exponentially higher costs of utility strikes.
As our underground infrastructure grows more complex and excavation activity increases, the importance of professional utility locating services will only intensify. Organizations that view damage prevention as a strategic investment rather than a regulatory requirement position themselves for long-term success while protecting their communities from the devastating consequences of utility strikes.
Partner with Bermex for reliable, expert-led damage prevention services that protect your infrastructure and your customers.
", "content_plain": "By Thomas Gooch, Director of Operations, Bermex Every few minutes across the United States, someone digging into the ground accidentally strikes an underground utility line. The consequences of these incidents extend far beyond the immediate damage to pipes, cables, or equipment. Utility strikes represent an extremely expensive and dangerous infrastructure challenge. The Financial Impact According to the Common Ground Alliance (CGA), excavation-related damages to utilities cost the United States approximately $30 billion annually. This figure encompasses not just the direct repair costs, but a complex web of hidden expenses that ripple through communities, businesses, and entire economic sectors. The $30 billion price tag includes immediate repair costs for damaged infrastructure, emergency response expenses, and equipment replacement. However, the hidden costs often dwarf these visible expenses. When a gas line is severed, entire neighborhoods may lose service for hours or days, forcing businesses to close and homeowners to seek alternative heating or cooking solutions. The economic impact compounds as productivity plummets, supply chains are disrupted, and essential services are interrupted. Beyond Financial Losses: The Human Cost While the financial impact is significant, utility strikes pose even more serious risks to public safety. Gas line ruptures can trigger explosions, electrical cable damage can cause electrocutions, and severed water mains can create dangerous flooding conditions. These incidents threaten the workers conducting the excavation and entire communities. Service disruptions can create cascading effects not just for homes, but hospitals, schools, and emergency services. The vulnerability of our interconnected infrastructure means that a single strike can affect thousands of people within minutes. The Web of Regulatory and Reputational Consequences Beyond immediate safety and financial concerns, utility strikes trigger a complex array of regulatory penalties and reputational damage. Companies responsible for striking utilities face potential fines from multiple agencies, depending on the type of infrastructure damaged. Environmental violations may result if fuel or hazardous materials leak into soil or waterways. Safety violations can lead to work stoppages and increased scrutiny from regulatory bodies. The reputational damage often proves more costly than immediate fines. Construction companies may lose future contract opportunities, while utility companies face criticism for service reliability. News of major utility strikes spreads quickly through social media, potentially affecting customer confidence and stakeholder relationships for years. Professional Solutions + Expert Services Preventing utility strikes requires sophisticated technology, specialized training, and coordinated planning. Companies like Bermex offer damage prevention solutions with a proactive approach to locating and marking utilities, helping organizations avoid costly mistakes. Utility line location services cover electric, gas, water, telephone, fiber optic, and other underground infrastructure. Professional line locating services utilize advanced technologies, including electromagnetic detection equipment, ground-penetrating radar, and acoustic devices to precisely map underground utilities. However, technology alone isn’t sufficient. Success requires trained professionals with proper equipment and safety protocols to ensure accurate utility location. Additional security for high-risk excavations utilizes qualified technicians on-site during digging operations to provide real-time guidance and immediate response if utilities are unexpectedly encountered. This human element proves crucial in complex excavation scenarios where multiple utilities may be present or where site conditions make remote monitoring insufficient. The Critical Role of 811 Coordination The foundation of utility strike prevention lies in the 811 system, which coordinates utility locating requests across the country. When someone calls 811 before digging, utility companies are notified to mark their underground infrastructure in the planned excavation area. This system relies on coordination between excavators, utility companies, and professional locating services. However, the 811 system only works when all parties fulfill their responsibilities. Excavators must call with sufficient advance notice, provide accurate dig site information, and wait for utilities to be marked. Utility companies must respond promptly and accurately mark their infrastructure. Professional locating services must provide precise, reliable marking that reflects actual underground conditions. Moving Forward: Prevention as Investment The $30 billion annual cost of utility strikes represents a massive drain on economic resources that could be redirected toward infrastructure improvements and economic growth. Professional damage prevention services, while requiring upfront investment, provide substantial returns by avoiding the exponentially higher costs of utility strikes. As our underground infrastructure grows more complex and excavation activity increases, the importance of professional utility locating services will only intensify. Organizations that view damage prevention as a strategic investment rather than a regulatory requirement position themselves for long-term success while protecting their communities from the devastating consequences of utility strikes. Partner with Bermex for reliable, expert-led damage prevention services that protect your infrastructure and your customers.", "image": "https://bermex.acrt.com/wp-content/uploads/2025/09/Utility-Strikes-Web.png", "modified": "2026-01-17T15:33:28-05:00" }, { "id": 5408, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/bermex-names-thomas-gooch-as-new-director-of-operations/", "title": "Bermex Names Thomas Gooch as New Director of Operations", "h1": "Bermex Names Thomas Gooch as New Director of Operations", "summary": "Bermex appoints Thomas Gooch as Director of Operations, leveraging 20+ years in utilities to enhance safety and service.", "content": "Aug. 11, 2025 — Stow, Ohio — Bermex, a leading provider of utility meter reading services, is proud to announce the appointment of Thomas Gooch as its new Director of Operations. In this role, Gooch will oversee all field operations, ensuring Bermex continues its strong focus on safety, service, and operational excellence. His leadership will guide operational strategy, workforce development, and performance improvements to meet the evolving needs of the utility industry.
Gooch brings more than two decades of experience in the utility and energy sectors to the position. He most recently served as Director of Area Operations at Duke Energy Corporation, where he spent nearly 25 years leading teams of over 300 employees, managing budgets of up to $50 million, and delivering measurable improvements in safety, efficiency, and customer satisfaction. His hands-on leadership style and deep operational expertise make him a natural fit for Bermex’s continued growth.
“Thomas’s depth of experience, combined with his strong leadership capabilities, makes him an ideal choice to guide our operations team,” said Tommy Combs, President of Bermex. “He has already hit the ground running, and I’m confident his impact will be felt across the organization as we continue to deliver exceptional service to our customers.”
Before beginning his utility career, Gooch served four years of active duty as a U.S. Marine Corps Infantryman and four years in the USMC Reserve. After his military service, he worked as a lineman for the local union before joining Duke Energy in the same role.
“I’m proud to join Bermex and take on this responsibility,” Gooch said. “This is a team with a strong track record, and I look forward to building on that success and leading us toward new opportunities.”
For over 50 years, Bermex has been a trusted provider of smart metering and damage prevention services, helping utilities protect infrastructure and ensure safe, reliable operations.
As part of ACRT Services and its wholly owned subsidiaries — Bermex, EnviroScience, ACRT, and ACRT Pacific — we are committed to ACRT Services’ vision: to be the leader for innovation and industry-shaping solutions within the infrastructure and environmental space.
Bermex remains dedicated to ACRT Services’ mission: to engage the best people and make them better to foster resiliency, environmental stewardship, compliance, stakeholder partnerships, and safer communities. Learn more at bermex.acrt.com/.
", "content_plain": "Aug. 11, 2025 — Stow, Ohio — Bermex, a leading provider of utility meter reading services, is proud to announce the appointment of Thomas Gooch as its new Director of Operations. In this role, Gooch will oversee all field operations, ensuring Bermex continues its strong focus on safety, service, and operational excellence. His leadership will guide operational strategy, workforce development, and performance improvements to meet the evolving needs of the utility industry. Gooch brings more than two decades of experience in the utility and energy sectors to the position. He most recently served as Director of Area Operations at Duke Energy Corporation, where he spent nearly 25 years leading teams of over 300 employees, managing budgets of up to $50 million, and delivering measurable improvements in safety, efficiency, and customer satisfaction. His hands-on leadership style and deep operational expertise make him a natural fit for Bermex’s continued growth. “Thomas’s depth of experience, combined with his strong leadership capabilities, makes him an ideal choice to guide our operations team,” said Tommy Combs, President of Bermex. “He has already hit the ground running, and I’m confident his impact will be felt across the organization as we continue to deliver exceptional service to our customers.” Before beginning his utility career, Gooch served four years of active duty as a U.S. Marine Corps Infantryman and four years in the USMC Reserve. After his military service, he worked as a lineman for the local union before joining Duke Energy in the same role. “I’m proud to join Bermex and take on this responsibility,” Gooch said. “This is a team with a strong track record, and I look forward to building on that success and leading us toward new opportunities.” About Bermex For over 50 years, Bermex has been a trusted provider of smart metering and damage prevention services, helping utilities protect infrastructure and ensure safe, reliable operations. As part of ACRT Services and its wholly owned subsidiaries — Bermex, EnviroScience, ACRT, and ACRT Pacific — we are committed to ACRT Services’ vision: to be the leader for innovation and industry-shaping solutions within the infrastructure and environmental space. Bermex remains dedicated to ACRT Services’ mission: to engage the best people and make them better to foster resiliency, environmental stewardship, compliance, stakeholder partnerships, and safer communities. Learn more at bermex.acrt.com/. ", "image": "https://bermex.acrt.com/wp-content/uploads/2025/08/Thomas-Gooch-Web.png", "modified": "2026-01-17T15:37:00-05:00" }, { "id": 4742, "type": "page", "url": "https://bermex.acrt.com/utility-services-company/", "title": "Utility Services", "h1": "Utility Services", "summary": "", "content": "Finding the right utility services company to support your operations means finding a partner who understands the pressures you face — reducing costs, maintaining compliance, and delivering reliable service to customers. Since 1972, Bermex has provided gas, electric, and water utilities with comprehensive field service solutions that streamline operations, minimize risk, and strengthen customer relationships.
As a full-service utility services company, we work as an extension of your team. From smart meter deployment to damage prevention and regulatory compliance, our experienced professionals deliver the accuracy, efficiency, reliability, and partnership you need to focus on what matters most. Review our utility services below, and connect with our team to start your next project.
![\"automated](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A3354-1024x683.webp\")
Advanced AMR technology delivers accurate data collection with flexible manual and automated options. Our trained, experienced teams provide consistent, reliable reads that reduce billing errors and improve operational efficiency.
View Service![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2026/01/iStock-2155043062-1024x683.webp\")
Seamless AMI integration with comprehensive planning, deployment, and ongoing support. We manage every phase from route analysis to optimization, helping you maximize your smart meter investment and modernize your operations.
View Service Complete gas compliance services, including leak detection, atmospheric corrosion surveys, and emergency response. Advanced RMLD technology and digital documentation help you meet Public Service Commission requirements and maintain safety standards.
View Service![\"utilities](\"https://bermex.acrt.com/wp-content/uploads/2026/01/contract-meter-reading.webp\")
High-accuracy contract meter reading with 99.5% route completion rates. Flexible partnerships tailored to your utility’s needs, combining manual precision with automated efficiency for residential, commercial, and industrial accounts.
View Service![\"utilities](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A4105-1024x683.webp\")
Further extend your utility’s reach with door hangers, customer notifications, call center management, and billing support. We handle all the details so you can focus on your core operations while enhancing customer satisfaction.
View Service![\"utility](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A2912-1024x683.webp\")
Comprehensive utility field support, including meter installations, maintenance, and specialized technical services. Our experienced teams work as an extension of your operations to keep service uninterrupted and customers satisfied.
View Service![\"utility](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A4201-1024x683.webp\")
Protect underground infrastructure with proactive damage prevention. As a full-service utility services company, we offer utility line locating, 811 system management, watch and protect monitoring, and emergency response.
View ServiceBy David Mack, Senior Business Development Manager, Bermex
When it comes to preventing utility damages, most organizations focus on technology, training, and regulations. But at the 2025 CGA Conference & Expo, a powerful theme emerged from multiple speakers, including Dr. Victoria Grady of George Mason University: culture, not compliance, is the foundation of lasting safety performance.
Dr. Grady’s session challenged attendees to confront what’s often invisible — the cognitive habits and psychological biases that shape how workers perceive and respond to risk. She introduced concepts like change blindness, confirmation bias, and the idea that safety must be treated as if “every day is the first day.” Sustainable damage prevention depends not just on rules and reminders, but on reshaping the mindset of the entire workforce.
This insight aligns with decades of safety research. The National Safety Council affirms that a strong safety culture is rooted in commitment at all levels, not just top-down directives, but daily behaviors that reflect shared values and trust. Meanwhile, the CGA DIRT Report continues to highlight that many excavation damages stem from behavioral breakdowns, not technical limitations. These range from failing to notify 811, to ignoring locate markings or cutting corners on potholing.
An effective example was Grady’s reference to the “Backwards Bicycle” experiment, a now-famous video showing how hard it is for people to unlearn a deeply ingrained habit, even something as simple as steering a bike in reverse. It demonstrated that true change is not procedural, it’s neurological.
The behavioral science presented in Grady’s session urges damage prevention professionals to look inward. Change blindness, our inability to notice gradual shifts in our environment, can result in missed hazards that build slowly. Confirmation bias can cause crews to ignore inconsistencies in the field if they believe everything is “as it should be.” These habits form silently over time, reinforced by repetition and routine.
This is why the idea of treating “every day as the first day” is so powerful. It resets expectations and breaks patterns. It asks crews to enter each site with fresh eyes, renewed curiosity, and a readiness to challenge assumptions.
One of the clearest takeaways from CGA’s cultural focus was that safety doesn’t improve in a vacuum. It requires visible leadership, not just in words, but in action. Supervisors and executives who pause for double-checks, welcome safety input, and share lessons learned build trust and set the standard.
This kind of leadership fosters psychological safety, where every team member feels empowered to speak up. It allows workers to raise concerns without fear, report near-misses, and contribute to an ongoing culture of vigilance.
Regulations and policies create necessary guardrails. But in the fast-paced, dynamic world of fieldwork, you can’t write a rule for every situation. Culture, by contrast, is what guides action in the gray areas — the unpredictable, high-pressure, or ambiguous moments when instinct kicks in.
A strong safety culture builds that instinct. It cultivates habits of caution, care, and communication. It enables crews to hold each other accountable, to choose the slower, safer option, and to prioritize long-term prevention over short-term convenience.
At Bermex, we see these principles reflected every day in our field operations. Safety isn’t confined to protocols; it’s embedded in how we think, how we plan, and how we interact.
We know that damage prevention is more than a service. It’s a responsibility. And that responsibility is shared across our crews, our leaders, and our partners.
The Occupational Safety and Health Administration (OSHA) emphasizes that true safety performance goes beyond compliance. Effective programs require strong leadership and active worker involvement to identify and address hazards before incidents occur.
OSHA also highlights the importance of building a culture rooted in accountability, education, and open communication, principles that apply across industries, from labs to utility fieldwork.
These guidelines align with Dr. Grady’s message: a sustainable safety culture depends on trust, learning, and empowering teams to speak up before things go wrong.
As the CGA’s “50-in-5” initiative challenges the industry to make measurable progress in damage prevention, one message from Dr. Grady’s presentation stands out: lasting safety performance is rooted in culture, not compliance. A strong safety culture equips teams to see risk, challenge routine assumptions, and make protective choices — even under pressure.
At Bermex, we believe a culture of safety is not just a philosophy. It’s a daily practice. It’s what empowers our crews to speak up, ask questions, double-check their surroundings, and prioritize people over shortcuts. Because in this work, culture isn’t an extra layer. It’s the foundation that makes all other safety efforts succeed.
", "content_plain": "By David Mack, Senior Business Development Manager, Bermex When it comes to preventing utility damages, most organizations focus on technology, training, and regulations. But at the 2025 CGA Conference & Expo, a powerful theme emerged from multiple speakers, including Dr. Victoria Grady of George Mason University: culture, not compliance, is the foundation of lasting safety performance. Dr. Grady’s session challenged attendees to confront what’s often invisible — the cognitive habits and psychological biases that shape how workers perceive and respond to risk. She introduced concepts like change blindness, confirmation bias, and the idea that safety must be treated as if “every day is the first day.” Sustainable damage prevention depends not just on rules and reminders, but on reshaping the mindset of the entire workforce. This insight aligns with decades of safety research. The National Safety Council affirms that a strong safety culture is rooted in commitment at all levels, not just top-down directives, but daily behaviors that reflect shared values and trust. Meanwhile, the CGA DIRT Report continues to highlight that many excavation damages stem from behavioral breakdowns, not technical limitations. These range from failing to notify 811, to ignoring locate markings or cutting corners on potholing. An effective example was Grady’s reference to the “Backwards Bicycle” experiment, a now-famous video showing how hard it is for people to unlearn a deeply ingrained habit, even something as simple as steering a bike in reverse. It demonstrated that true change is not procedural, it’s neurological. Overcoming Invisible Barriers to Safety The behavioral science presented in Grady’s session urges damage prevention professionals to look inward. Change blindness, our inability to notice gradual shifts in our environment, can result in missed hazards that build slowly. Confirmation bias can cause crews to ignore inconsistencies in the field if they believe everything is “as it should be.” These habits form silently over time, reinforced by repetition and routine. This is why the idea of treating “every day as the first day” is so powerful. It resets expectations and breaks patterns. It asks crews to enter each site with fresh eyes, renewed curiosity, and a readiness to challenge assumptions. Leadership Sets the Cultural Tone One of the clearest takeaways from CGA’s cultural focus was that safety doesn’t improve in a vacuum. It requires visible leadership, not just in words, but in action. Supervisors and executives who pause for double-checks, welcome safety input, and share lessons learned build trust and set the standard. This kind of leadership fosters psychological safety, where every team member feels empowered to speak up. It allows workers to raise concerns without fear, report near-misses, and contribute to an ongoing culture of vigilance. Why Culture Outperforms Compliance Regulations and policies create necessary guardrails. But in the fast-paced, dynamic world of fieldwork, you can’t write a rule for every situation. Culture, by contrast, is what guides action in the gray areas — the unpredictable, high-pressure, or ambiguous moments when instinct kicks in. A strong safety culture builds that instinct. It cultivates habits of caution, care, and communication. It enables crews to hold each other accountable, to choose the slower, safer option, and to prioritize long-term prevention over short-term convenience. How Bermex Builds a Culture of Safety At Bermex, we see these principles reflected every day in our field operations. Safety isn’t confined to protocols; it’s embedded in how we think, how we plan, and how we interact. Our daily tailboards aren’t just procedural. They’re moments to reinforce mindset. We encourage peer coaching, so experience is continuously shared. We foster open feedback, where questions and concerns are welcomed. And we emphasize curiosity — about the environment, the markings, the context — because noticing something small can prevent something big. We know that damage prevention is more than a service. It’s a responsibility. And that responsibility is shared across our crews, our leaders, and our partners. Reinforcing the Message: OSHA on Safety Culture The Occupational Safety and Health Administration (OSHA) emphasizes that true safety performance goes beyond compliance. Effective programs require strong leadership and active worker involvement to identify and address hazards before incidents occur. OSHA also highlights the importance of building a culture rooted in accountability, education, and open communication, principles that apply across industries, from labs to utility fieldwork. These guidelines align with Dr. Grady’s message: a sustainable safety culture depends on trust, learning, and empowering teams to speak up before things go wrong. A Culture of Safety is the Most Scalable Solution As the CGA’s “50-in-5” initiative challenges the industry to make measurable progress in damage prevention, one message from Dr. Grady’s presentation stands out: lasting safety performance is rooted in culture, not compliance. A strong safety culture equips teams to see risk, challenge routine assumptions, and make protective choices — even under pressure. At Bermex, we believe a culture of safety is not just a philosophy. It’s a daily practice. It’s what empowers our crews to speak up, ask questions, double-check their surroundings, and prioritize people over shortcuts. Because in this work, culture isn’t an extra layer. It’s the foundation that makes all other safety efforts succeed.", "image": "https://bermex.acrt.com/wp-content/uploads/2025/07/Risk-Reduction-Web.png", "modified": "2026-01-17T15:36:34-05:00" }, { "id": 3481, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/confined-space-safety-best-practices-for-metering-professionals/", "title": "Confined Space Safety Best Practices for Metering Professionals", "h1": "Confined Space Safety Best Practices for Metering Professionals", "summary": "Discover key confined space safety practices for metering services to protect workers and ensure compliance in hazardous environments.", "content": "By Alan Ely, Safety Manager, Bermex
Confined spaces are some of the most hazardous environments for professionals, especially in the metering services industry. These spaces, often encountered as underground vaults or utility access points, require strict adherence to safety protocols to protect workers from a range of risks, including toxic atmospheres, physical hazards, and operational dangers. Understanding the intricacies of confined spaces and implementing thorough safety measures can significantly reduce accidents, safeguard lives, and promote a culture of safety.
Confined spaces are defined by three criteria: they are large enough for workers to enter and perform tasks, they have restricted entry or exit points, and they are not designed for continuous occupancy. Examples include tanks, tunnels, silos, and underground vaults. In the metering services industry, these spaces often house equipment such as smart meters, requiring workers to perform maintenance or data collection.
Not all confined spaces present the same level of danger. Some are classified as permit-required confined spaces (PRCS), which are areas with one or more hazards that pose a significant risk to workers. These hazards might include toxic gases, the potential for engulfment, or risks related to structural instability. PRCS demands specific safety plans, permits, and designated roles to ensure proper oversight.
Non-permit confined spaces, on the other hand, are considered low-risk environments. These spaces have undergone thorough hazard assessments and have been determined to have no serious safety threats or hazards that can’t be controlled. However, even these spaces require diligence, as changing conditions may elevate risks.
The dangers associated with confined spaces are numerous and often invisible. Atmospheric risks, such as low oxygen levels or the presence of toxic gases like carbon monoxide and hydrogen sulfide, are among the most pressing concerns. Insufficient oxygen, defined as levels below 19.5%, can lead to asphyxiation, while excessive oxygen levels above 23.5% can increase the risk of fire or explosion.
Physical hazards are also prevalent in confined spaces. Uneven floors, poor lighting, and limited mobility create ideal conditions for slips, trips, and falls. Additionally, electrical hazards are a significant concern in areas housing metering equipment, as unprotected circuits or nearby high-voltage systems can cause electrocution. Extreme temperatures, poor ventilation, and limited escape routes exacerbate the risks, making comprehensive hazard identification a crucial first step in any confined space operation.
Before entering any confined space, workers must conduct a pre-entry assessment to evaluate potential hazards and determine the necessary safety measures. This process involves identifying the type of confined space, the presence of atmospheric or physical risks, and the controls required to mitigate those risks. Proper classification ensures that workers follow appropriate procedures, whether entering a permit-required or non-permitted space.
Atmospheric monitoring is a cornerstone of confined space safety. Before entry, workers must test oxygen levels, check for toxic gases, and assess the presence of flammable substances. Continuous monitoring is equally critical, as conditions can change rapidly, putting workers at risk. Gas detection devices must be calibrated and maintained regularly to ensure accuracy.
Ventilation is another vital component, particularly in spaces prone to poor airflow. The use of blowers or fans can help remove hazardous gases and maintain breathable oxygen levels. Proper ventilation not only protects workers but also facilitates safer and more efficient operations.
When a space is deemed a permit-required confined space, entry permits must be completed. These documents outline identified hazards, required protective equipment, and emergency procedures. They also designate authorized personnel to specific roles, such as entrants, attendants, and supervisors. Entrants perform the work, attendants monitor conditions from outside the space, and supervisors oversee the entire operation, ensuring compliance with safety standards.
Effective communication between team members is critical. Workers inside a confined space must maintain constant contact with attendants outside, often using two-way radios or other communication tools. Clear, pre-established signals ensure swift action in case of emergencies. Supervisors, meanwhile, coordinate all activities, including the implementation of emergency plans and rescue procedures.
The proper use of PPE is non-negotiable in confined space work. Hard hats protect against head injuries from falling objects or low ceilings, while gloves shield workers from cuts, abrasions, and chemical exposure. Respiratory protection, such as self-contained breathing apparatuses (SCBAs), is essential when air quality is compromised. Workers must undergo medical evaluations and fit testing to ensure respirators function effectively.
For vertical entries, full-body harnesses and retrieval systems are indispensable. These devices allow for safe entry and facilitate emergency rescues if conditions deteriorate. All PPE must be inspected regularly to ensure it remains in good working order.
Confined space incidents can have catastrophic consequences, including fatalities, severe injuries, and long-term health effects. A toxic atmosphere, falls, and electrical hazards are common causes of accidents, often exacerbated by inadequate rescue plans. Tragically, many fatalities in confined spaces involve multiple victims, as unprepared coworkers attempt to rescue the initial entrant without proper equipment or training.
To prevent such outcomes, organizations must have robust emergency response plans in place. These plans should include retrieval devices, on-site rescue teams, and clear evacuation protocols. Regular rescue drills and training ensure that all personnel are prepared to respond swiftly and effectively in an emergency.
Comprehensive safety protocols yield numerous benefits beyond accident prevention. They foster a culture of safety, boosting worker confidence and morale. Employees are more productive and less error-prone when they feel their well-being is prioritized. Operational efficiency improves as fewer incidents lead to smoother workflows and on-time project completion.
Financially, strong safety measures reduce costs associated with medical expenses, workers’ compensation claims, and equipment damage. Companies with exemplary safety records often benefit from lower insurance premiums and enhanced reputations, attracting both clients and skilled workers.
Regulatory compliance is another critical advantage. Adhering to Occupational Safety and Health Administration (OSHA) standards and maintaining detailed records of confined space activities protects organizations from fines and legal liabilities. It also positions companies as industry leaders committed to worker safety.
To maintain a safe work environment, organizations should adopt best practices such as thorough pre-entry assessments, regular training, and the use of reliable equipment. Continuous monitoring and clear communication protocols are essential, as is ensuring all personnel understand emergency procedures.
Post-job reviews provide valuable opportunities to assess what went well and identify areas for improvement. Feedback from workers can inform updates to safety protocols, ensuring they remain effective and relevant.
Confined space work is challenging, but it does not have to be dangerous. By prioritizing safety at every stage, from planning and hazard identification to rescue preparedness, organizations can protect their employees and uphold the highest standards of professionalism. In doing so, they not only safeguard lives but also enhance their operational success and reputation within the industry.
Confined spaces demand respect and vigilance. With the right protocols, tools, and mindset, metering services professionals can navigate these environments safely and effectively, ensuring their work contributes to a safer future for all.
At Bermex, we understand the importance of safety in confined space operations. Our solutions help ensure your team remains protected and compliant. Ready to improve your safety protocols? Contact us today to learn more about how we can support your efforts.
This article was originally published by T&D World.
", "content_plain": "By Alan Ely, Safety Manager, Bermex Confined spaces are some of the most hazardous environments for professionals, especially in the metering services industry. These spaces, often encountered as underground vaults or utility access points, require strict adherence to safety protocols to protect workers from a range of risks, including toxic atmospheres, physical hazards, and operational dangers. Understanding the intricacies of confined spaces and implementing thorough safety measures can significantly reduce accidents, safeguard lives, and promote a culture of safety. Confined spaces are defined by three criteria: they are large enough for workers to enter and perform tasks, they have restricted entry or exit points, and they are not designed for continuous occupancy. Examples include tanks, tunnels, silos, and underground vaults. In the metering services industry, these spaces often house equipment such as smart meters, requiring workers to perform maintenance or data collection. Permit-Required and Non-Permit Confined Spaces Not all confined spaces present the same level of danger. Some are classified as permit-required confined spaces (PRCS), which are areas with one or more hazards that pose a significant risk to workers. These hazards might include toxic gases, the potential for engulfment, or risks related to structural instability. PRCS demands specific safety plans, permits, and designated roles to ensure proper oversight. Non-permit confined spaces, on the other hand, are considered low-risk environments. These spaces have undergone thorough hazard assessments and have been determined to have no serious safety threats or hazards that can’t be controlled. However, even these spaces require diligence, as changing conditions may elevate risks. Hazards in Confined Spaces The dangers associated with confined spaces are numerous and often invisible. Atmospheric risks, such as low oxygen levels or the presence of toxic gases like carbon monoxide and hydrogen sulfide, are among the most pressing concerns. Insufficient oxygen, defined as levels below 19.5%, can lead to asphyxiation, while excessive oxygen levels above 23.5% can increase the risk of fire or explosion. Physical hazards are also prevalent in confined spaces. Uneven floors, poor lighting, and limited mobility create ideal conditions for slips, trips, and falls. Additionally, electrical hazards are a significant concern in areas housing metering equipment, as unprotected circuits or nearby high-voltage systems can cause electrocution. Extreme temperatures, poor ventilation, and limited escape routes exacerbate the risks, making comprehensive hazard identification a crucial first step in any confined space operation. Establishing Safety Protocols Before entering any confined space, workers must conduct a pre-entry assessment to evaluate potential hazards and determine the necessary safety measures. This process involves identifying the type of confined space, the presence of atmospheric or physical risks, and the controls required to mitigate those risks. Proper classification ensures that workers follow appropriate procedures, whether entering a permit-required or non-permitted space. Atmospheric monitoring is a cornerstone of confined space safety. Before entry, workers must test oxygen levels, check for toxic gases, and assess the presence of flammable substances. Continuous monitoring is equally critical, as conditions can change rapidly, putting workers at risk. Gas detection devices must be calibrated and maintained regularly to ensure accuracy. Ventilation is another vital component, particularly in spaces prone to poor airflow. The use of blowers or fans can help remove hazardous gases and maintain breathable oxygen levels. Proper ventilation not only protects workers but also facilitates safer and more efficient operations. When a space is deemed a permit-required confined space, entry permits must be completed. These documents outline identified hazards, required protective equipment, and emergency procedures. They also designate authorized personnel to specific roles, such as entrants, attendants, and supervisors. Entrants perform the work, attendants monitor conditions from outside the space, and supervisors oversee the entire operation, ensuring compliance with safety standards. Effective communication between team members is critical. Workers inside a confined space must maintain constant contact with attendants outside, often using two-way radios or other communication tools. Clear, pre-established signals ensure swift action in case of emergencies. Supervisors, meanwhile, coordinate all activities, including the implementation of emergency plans and rescue procedures. Personal Protective Equipment (PPE) The proper use of PPE is non-negotiable in confined space work. Hard hats protect against head injuries from falling objects or low ceilings, while gloves shield workers from cuts, abrasions, and chemical exposure. Respiratory protection, such as self-contained breathing apparatuses (SCBAs), is essential when air quality is compromised. Workers must undergo medical evaluations and fit testing to ensure respirators function effectively. For vertical entries, full-body harnesses and retrieval systems are indispensable. These devices allow for safe entry and facilitate emergency rescues if conditions deteriorate. All PPE must be inspected regularly to ensure it remains in good working order. The Importance of Emergency Preparedness Confined space incidents can have catastrophic consequences, including fatalities, severe injuries, and long-term health effects. A toxic atmosphere, falls, and electrical hazards are common causes of accidents, often exacerbated by inadequate rescue plans. Tragically, many fatalities in confined spaces involve multiple victims, as unprepared coworkers attempt to rescue the initial entrant without proper equipment or training. To prevent such outcomes, organizations must have robust emergency response plans in place. These plans should include retrieval devices, on-site rescue teams, and clear evacuation protocols. Regular rescue drills and training ensure that all personnel are prepared to respond swiftly and effectively in an emergency. Long-Term Benefits of Strong Safety Protocols Comprehensive safety protocols yield numerous benefits beyond accident prevention. They foster a culture of safety, boosting worker confidence and morale. Employees are more productive and less error-prone when they feel their well-being is prioritized. Operational efficiency improves as fewer incidents lead to smoother workflows and on-time project completion. Financially, strong safety measures reduce costs associated with medical expenses, workers’ compensation claims, and equipment damage. Companies with exemplary safety records often benefit from lower insurance premiums and enhanced reputations, attracting both clients and skilled workers. Regulatory compliance is another critical advantage. Adhering to Occupational Safety and Health Administration (OSHA) standards and maintaining detailed records of confined space activities protects organizations from fines and legal liabilities. It also positions companies as industry leaders committed to worker safety. Best Practices for Confined Space Safety To maintain a safe work environment, organizations should adopt best practices such as thorough pre-entry assessments, regular training, and the use of reliable equipment. Continuous monitoring and clear communication protocols are essential, as is ensuring all personnel understand emergency procedures. Post-job reviews provide valuable opportunities to assess what went well and identify areas for improvement. Feedback from workers can inform updates to safety protocols, ensuring they remain effective and relevant. Confined space work is challenging, but it does not have to be dangerous. By prioritizing safety at every stage, from planning and hazard identification to rescue preparedness, organizations can protect their employees and uphold the highest standards of professionalism. In doing so, they not only safeguard lives but also enhance their operational success and reputation within the industry. Confined spaces demand respect and vigilance. With the right protocols, tools, and mindset, metering services professionals can navigate these environments safely and effectively, ensuring their work contributes to a safer future for all. At Bermex, we understand the importance of safety in confined space operations. Our solutions help ensure your team remains protected and compliant. Ready to improve your safety protocols? Contact us today to learn more about how we can support your efforts. This article was originally published by T&D World.", "image": "https://bermex.acrt.com/wp-content/uploads/2024/12/Confined-Space-Web.png", "modified": "2026-01-17T15:36:48-05:00" }, { "id": 5407, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/top-trends-from-the-2025-cga-conference-expo/", "title": "Top Trends from the 2025 CGA Conference & Expo", "h1": "Top Trends from the 2025 CGA Conference & Expo", "summary": "", "content": "By Sam Hickey, Content Specialist, ACRT Services
The 2025 CGA Conference & Expo brought together hundreds of stakeholders from across the country — utilities, contractors, 811 centers, technology providers, and field service organizations — to address one shared mission: reducing damages to underground infrastructure. With the CGA’s “50 in 5” challenge as a backdrop, this year’s conference centered on data-driven innovation, cultural transformation, and strategic collaboration.
Here are our top takeaways after attending this year’s event:
A recurring theme this year was that technical compliance alone isn’t enough. Sessions led by thought leaders like Dr. Victoria Grady of George Mason University emphasized the importance of safety psychology, behavioral bias, and habit disruption. Concepts like “change blindness” and the “first-day mentality” were introduced to combat complacency and build more responsive, safety-first teams — on and off the field.
AI is no longer a future concept; it’s rapidly becoming a frontline tool in damage prevention. Presenters like AI Integration Strategist Heidi Cramer showcased how AI is being used to:
CGA launched a public, on-demand online training platform through Coursettra, designed to meet excavators and field teams where they are. Phase I includes 11 short modules, with Phase II (coming soon) set to expand into deeper topics like mismarking, escalation protocols, and emergency procedures.
A big opportunity discussed? Getting seasoned equipment operators engaged with digital content and finding ways to integrate these modules into internal learning management systems for broader adoption.
Among the many case studies shared at CGA 2025, one presentation stood out for its emphasis on practical, field-driven strategies. Jason Marsh of NYSEG/RG&E showcased how a back-to-basics approach — centered on communication, education, and collaboration — can significantly reduce utility damage incidents.
Key highlights included:
The session also emphasized the role of strong partnerships in sustaining these outcomes. Through collaboration with third-party field service providers, like Bermex, the initiative demonstrated how targeted communication, hands-on support, and data-driven feedback loops can contribute to long-term damage prevention success.
Cities like Colorado Springs and Chicago showcased how local enforcement programs, backed by municipal codes and community outreach, are addressing gaps in state-level oversight. These programs combine education-first principles with firm penalties for repeat violators. Metrics shared included:
From geofencing campaigns aimed at frequent offenders to influencer engagement (e.g., landscapers, DIYers, Spanish-speaking audiences), the marketing sessions emphasized precision and repetition. Key takeaways:
Out-of-home campaigns and programmatic digital ads (e.g., in-store screens, weather-triggered messaging) were also highlighted for their effectiveness in localized safety pushes.
Pilot programs stood out as powerful tools for cross-sector wins. Examples included:
In each case, collaboration, not competition, proved to be the catalyst for real change.
The 2025 CGA Conference made it clear — this industry is evolving. We’re moving from static systems to smart networks, from compliance checklists to safety cultures, and from broad messaging to targeted engagement. Organizations that embrace this shift, by investing in training, technology, and communication, will not only reduce damages but also lead the charge in redefining how underground infrastructure is protected.
As we reflect on what we learned, the next step is clear: translating these insights into strategy. Whether through pilots, partnerships, or process changes, there is momentum behind damage prevention — and it’s up to all of us to build on it.
This article was originally published by T&D World in May 2025.
", "content_plain": "By Sam Hickey, Content Specialist, ACRT Services The 2025 CGA Conference & Expo brought together hundreds of stakeholders from across the country — utilities, contractors, 811 centers, technology providers, and field service organizations — to address one shared mission: reducing damages to underground infrastructure. With the CGA’s “50 in 5” challenge as a backdrop, this year’s conference centered on data-driven innovation, cultural transformation, and strategic collaboration. Here are our top takeaways after attending this year’s event: 1. Culture is King: From Compliance to Connection A recurring theme this year was that technical compliance alone isn’t enough. Sessions led by thought leaders like Dr. Victoria Grady of George Mason University emphasized the importance of safety psychology, behavioral bias, and habit disruption. Concepts like “change blindness” and the “first-day mentality” were introduced to combat complacency and build more responsive, safety-first teams — on and off the field. 2. AI is Accelerating Risk Reduction AI is no longer a future concept; it’s rapidly becoming a frontline tool in damage prevention. Presenters like AI Integration Strategist Heidi Cramer showcased how AI is being used to: Predict dig risks by analyzing 811 ticket and locate history Improve underground utility detection using advanced imaging Power project scheduling and automate field progress tracking Real-world examples from companies like National Grid and Urbint demonstrated substantial reductions in excavation damages when AI tools were deployed. 3. Training is Going Digital and Modular CGA launched a public, on-demand online training platform through Coursettra, designed to meet excavators and field teams where they are. Phase I includes 11 short modules, with Phase II (coming soon) set to expand into deeper topics like mismarking, escalation protocols, and emergency procedures. A big opportunity discussed? Getting seasoned equipment operators engaged with digital content and finding ways to integrate these modules into internal learning management systems for broader adoption. 4. NYSEG/RG&E and Bermex Focus on Field-Level Education and Collaboration Among the many case studies shared at CGA 2025, one presentation stood out for its emphasis on practical, field-driven strategies. Jason Marsh of NYSEG/RG&E showcased how a back-to-basics approach — centered on communication, education, and collaboration — can significantly reduce utility damage incidents. Key highlights included: The introduction of damage prevention vehicle (DPV) drivers used to provide real-time coaching and onsite education. Deployment of field trainers to conduct proactive audits and support excavators with situational awareness and tolerance zone knowledge. Reported outcomes included a 23% overall damage reduction and a 39% decrease in fiber-related incidents over a two-year period. The session also emphasized the role of strong partnerships in sustaining these outcomes. Through collaboration with third-party field service providers, like Bermex, the initiative demonstrated how targeted communication, hands-on support, and data-driven feedback loops can contribute to long-term damage prevention success. 5. Enforcement Innovation at the Local Level Cities like Colorado Springs and Chicago showcased how local enforcement programs, backed by municipal codes and community outreach, are addressing gaps in state-level oversight. These programs combine education-first principles with firm penalties for repeat violators. Metrics shared included: A 23% drop in excavator-at-fault damages (Colorado Springs) Increased compliance with positive response and ticket validity standards 6. Targeted Outreach is Getting Smarter From geofencing campaigns aimed at frequent offenders to influencer engagement (e.g., landscapers, DIYers, Spanish-speaking audiences), the marketing sessions emphasized precision and repetition. Key takeaways: There are advantages to aligning damage prevention with corporate communications Employee-generated content offers low-cost, high-return outreach options Campaigns featuring dogs and babies perform exceptionally well Out-of-home campaigns and programmatic digital ads (e.g., in-store screens, weather-triggered messaging) were also highlighted for their effectiveness in localized safety pushes. 7. Collaborative Innovation is Driving Results Pilot programs stood out as powerful tools for cross-sector wins. Examples included: Self-locating excavator pilots in Georgia (53% fewer damages) Private utility locate sharing in Texas (91% reduction in conflicts) National Equipment Task Team engagement from brands like Sunbelt and Lowe’s In each case, collaboration, not competition, proved to be the catalyst for real change. From Insight to Action The 2025 CGA Conference made it clear — this industry is evolving. We’re moving from static systems to smart networks, from compliance checklists to safety cultures, and from broad messaging to targeted engagement. Organizations that embrace this shift, by investing in training, technology, and communication, will not only reduce damages but also lead the charge in redefining how underground infrastructure is protected. As we reflect on what we learned, the next step is clear: translating these insights into strategy. Whether through pilots, partnerships, or process changes, there is momentum behind damage prevention — and it’s up to all of us to build on it. This article was originally published by T&D World in May 2025. ", "image": "https://bermex.acrt.com/wp-content/uploads/2025/04/CGA-Web.png", "modified": "2026-04-16T13:27:47-04:00" }, { "id": 5403, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/smart-water-infrastructure-growth-fueled-by-grants/", "title": "Smart Water Infrastructure Growth Fueled by Grants", "h1": "Smart Water Infrastructure Growth Fueled by Grants", "summary": "By David Mack, Senior Business Development Manager, Bermex North American water utilities are investing heavily in smart water infrastructure with new projects valued at over $530 million expected to have started in 2024 alone. Business Wire reports that demands for …", "content": "By David Mack, Senior Business Development Manager, Bermex
North American water utilities are investing heavily in smart water infrastructure with new projects valued at over $530 million expected to have started in 2024 alone. Business Wire reports that demands for data-driven water management, and greater water conservation efforts when addressing leaks are driving the trend.
Water Magazine reports, “Smart metering has revolutionized the water sector, providing advanced tools for efficient, sustainable water resource management.” There are benefits similar to electric smart meters but there are others unique to water.
Water Management Efficiency: Smart meters provide utilities and customers with real-time data on consumption, which helps detect leaks, reduce waste, and manage usage more effectively. This conservation benefit is especially relevant in regions prone to drought and with limited water resources. One example reported by Smart Energy International is in Chandler, Ariz. In September 2024, the city announced a $14 million project to convert from advanced meter reading (AMR) to advanced metering infrastructure (AMI). A total of $1.2 million in grant funds from the Environmental Protection Agency (EPA) and the Water Infrastructure Finance Authority of Arizona (WIFA) will be used for the project.
Improved Leak Detection and Reduced Water Loss: Water is often lost in distribution systems due to undetected leaks, which can be costly and environmentally damaging. Having a robust smart water infrastructure enables utilities to monitor usage patterns and alert customers or technicians to leaks quickly, minimizing waste.
After its smart water meter installation, The City of Bloomington, Ill. stated on its website that the initiative will provide customers with the lowest cost of water while maintaining a high level of reliability and great customer service. A more modernized metering system will enable automated readings and will enhance their ability to respond to infrastructure issues more efficiently. Customers will also have access to more detailed water usage information to make informed decisions on how to manage water consumption and potential leaks.
Operational Cost Savings: While operational savings benefit all utilities, they are particularly impactful in smart water infrastructure that often require substantial labor and vehicle use for manual readings. Automated, remote readings eliminate the need for technicians to visit each meter, reducing the carbon footprint and overall operational costs of water utilities.
Data for Environmental and Regulatory Compliance: Smart water meters provide data that can help utilities comply with regulations, particularly where water management is regulated due to scarcity or conservation mandates. This data can also support environmental sustainability goals by helping utilities and consumers adopt better water usage habits. Smart meters are typically regulated by state regulatory bodies such as Public Utility Commissions (PUCs) or Public Service Commissions (PSCs).
Several federal agencies provide grants to support smart water meter installations as part of broader water conservation and management efforts. Grants are available from the U.S. Bureau of Reclamation WaterSMART program, the Bipartisan Infrastructure Law (BIL), as well as state-level programs.
The BIL provides funding for water infrastructure projects, specifically for upgrading metering infrastructure to improve water efficiency and conservation. Grants are often awarded to water utilities in regions facing high drought risks, helping communities manage and conserve water resources more effectively. For example, BIL-funded grants recently supported projects in states like California and Texas to modernize their water metering systems, with grants of up to $2 million per project.
Smart water infrastructure starts with strategic collaboration. In partnership with the City of Richmond, Va., Bermex will begin installing 40,000 AMI meters in April 2025. Over the next 18 months, this initiative will modernize the city’s water system, providing greater efficiency, reliability, and long-term sustainability.
At Bermex, we strongly advocate for a partnership-based approach and strive to build a long-lasting relationship that benefits both parties and their respective businesses. Our objective is to provide a comprehensive solution that draws upon our extensive experience as one of the top utility asset service providers. Bermex’s expertise and experience alongside comprehensive management and reporting tools offer you unparalleled levels of service and access to information to enhance utility internal efficiencies.
", "content_plain": "By David Mack, Senior Business Development Manager, Bermex North American water utilities are investing heavily in smart water infrastructure with new projects valued at over $530 million expected to have started in 2024 alone. Business Wire reports that demands for data-driven water management, and greater water conservation efforts when addressing leaks are driving the trend. Water Magazine reports, “Smart metering has revolutionized the water sector, providing advanced tools for efficient, sustainable water resource management.” There are benefits similar to electric smart meters but there are others unique to water. Water Management Efficiency: Smart meters provide utilities and customers with real-time data on consumption, which helps detect leaks, reduce waste, and manage usage more effectively. This conservation benefit is especially relevant in regions prone to drought and with limited water resources. One example reported by Smart Energy International is in Chandler, Ariz. In September 2024, the city announced a $14 million project to convert from advanced meter reading (AMR) to advanced metering infrastructure (AMI). A total of $1.2 million in grant funds from the Environmental Protection Agency (EPA) and the Water Infrastructure Finance Authority of Arizona (WIFA) will be used for the project. Improved Leak Detection and Reduced Water Loss: Water is often lost in distribution systems due to undetected leaks, which can be costly and environmentally damaging. Having a robust smart water infrastructure enables utilities to monitor usage patterns and alert customers or technicians to leaks quickly, minimizing waste. After its smart water meter installation, The City of Bloomington, Ill. stated on its website that the initiative will provide customers with the lowest cost of water while maintaining a high level of reliability and great customer service. A more modernized metering system will enable automated readings and will enhance their ability to respond to infrastructure issues more efficiently. Customers will also have access to more detailed water usage information to make informed decisions on how to manage water consumption and potential leaks. Operational Cost Savings: While operational savings benefit all utilities, they are particularly impactful in smart water infrastructure that often require substantial labor and vehicle use for manual readings. Automated, remote readings eliminate the need for technicians to visit each meter, reducing the carbon footprint and overall operational costs of water utilities. Data for Environmental and Regulatory Compliance: Smart water meters provide data that can help utilities comply with regulations, particularly where water management is regulated due to scarcity or conservation mandates. This data can also support environmental sustainability goals by helping utilities and consumers adopt better water usage habits. Smart meters are typically regulated by state regulatory bodies such as Public Utility Commissions (PUCs) or Public Service Commissions (PSCs). Project Funding Several federal agencies provide grants to support smart water meter installations as part of broader water conservation and management efforts. Grants are available from the U.S. Bureau of Reclamation WaterSMART program, the Bipartisan Infrastructure Law (BIL), as well as state-level programs. The BIL provides funding for water infrastructure projects, specifically for upgrading metering infrastructure to improve water efficiency and conservation. Grants are often awarded to water utilities in regions facing high drought risks, helping communities manage and conserve water resources more effectively. For example, BIL-funded grants recently supported projects in states like California and Texas to modernize their water metering systems, with grants of up to $2 million per project. A Partnership Approach for Installation Success Smart water infrastructure starts with strategic collaboration. In partnership with the City of Richmond, Va., Bermex will begin installing 40,000 AMI meters in April 2025. Over the next 18 months, this initiative will modernize the city’s water system, providing greater efficiency, reliability, and long-term sustainability. At Bermex, we strongly advocate for a partnership-based approach and strive to build a long-lasting relationship that benefits both parties and their respective businesses. Our objective is to provide a comprehensive solution that draws upon our extensive experience as one of the top utility asset service providers. Bermex’s expertise and experience alongside comprehensive management and reporting tools offer you unparalleled levels of service and access to information to enhance utility internal efficiencies.", "image": "https://bermex.acrt.com/wp-content/uploads/2025/03/Smart-Water-Infrastructure-Web.png", "modified": "2026-01-14T10:06:03-05:00" }, { "id": 5404, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/telecom-damage-prevention-challenges-and-solutions-from-cga/", "title": "Telecom Damage Prevention: Challenges and Solutions from CGA", "h1": "Telecom Damage Prevention: Challenges and Solutions from CGA", "summary": "By David Mack, Senior Business Development Manager, ACRT Services This summary article includes excerpts from the 2023 CGA White Paper The Common Ground Alliance (CGA) is the central nonprofit organization dedicated to underground infrastructure protection and calling 811. In December …", "content": "By David Mack, Senior Business Development Manager, ACRT Services
This summary article includes excerpts from the 2023 CGA White Paper
The Common Ground Alliance (CGA) is the central nonprofit organization dedicated to underground infrastructure protection and calling 811. In December 2023, the organization produced a telecommunications white paper as part of a series of key stakeholder groups, examining challenges and opportunities in damage prevention.
The methods the CGA used for research included in-depth interviews with leaders in the telecom industry, locators, and excavators who work with telecom companies. Online surveys were completed by facility owner-operators, 811 centers, excavators, locators, engineers/designers, equipment manufacturers, and regulators.
1. The telecom sector has the most potential to impact the U.S. damage prevention system – and its bottom line.“The telecom industry is one of the Nation’s most competitive and fastest-growing markets, rapidly deploying fiber to its already expansive underground infrastructure. This buildout significantly impacts the damage prevention system. As both substantial contributors to and recipients of damages, telecom stakeholders have much to gain by enhancing prevention efforts,” stated Sarah K. Magruder Lyle, CGA president and CEO.
According to CGA’s 2023 DIRT Report, year after year telecom ranks among the top two most damaged facility types while also topping the list for type of work being performed when damages occur.
In contrast with more regulated facility types like gas and electric, telecom may view damages to their buried infrastructure as inevitable. There is a perception that the telecom sector accepts damages as part of its business model. According to one executive’s assessment, “they also view it as a revenue stream to bill excessively for repairs when that may not be justified.”
![\"A](\"https://bermex.acrt.com/wp-content/uploads/2024/12/Damages-by-Facility-Type-300x77.png\")
2. Growth and customer satisfaction are prioritized over damage prevention by many telecom stakeholders.
This creates competitive concerns that can undermine underground infrastructure protection, safety, and telecoms’ ability to install and maintain reliable networks. According to interviews with excavators and locators, while some telecom companies are excellent to work with, other clients in this sector are more focused on cost and performance versus safety. Some telecom stakeholders prioritize low-cost contracts and confidentiality around planned installations over damage prevention.
When telecom companies do not disclose large-scale installation plans with their locating partners, affected 811 centers, and other facility owners/operators with local infrastructure, the 811 system becomes quickly overwhelmed.
3. Rather than focus on long-term national standardization strategies to reduce damages, telecom can achieve more timely results by improving internal practices and contracts.
Ongoing work to advance strong laws and regulations must be coupled with organizational and industry-level commitment to understanding and addressing damage prevention challenges. Internal changes within telecom companies would be quicker to operationalize and drive more immediate results.
Google Fiber, a CGA member, recently advocated for better coordination among fiber companies, state broadband offices, 811 centers, and the excavators and locators that fiber installers hire.
More accurate and precise telecom maps could reduce over-notification and make installing and protecting networks more efficient – and improve 811 system efficiency as a whole.
For excavators, there appears to be support among telecom stakeholders to include reimbursement for potholing in contracts. Failure to pothole has been a consistent top damage root cause according to CGA’s DIRT Reports, so including this practice in contracts and most importantly, compensating excavators for the time and resources to positively identify underground facilities, could have a significant impact. “I believe we should all be doing the potholing and paying to restore,” was reported by a telecom executive.
4. Securing executive-level buy-in from telecom facility owners/operators on rigorous damage prevention standards will be necessary to reverse the upward trend of damages to U.S. infrastructure.
Leadership at telecom companies must engage in underground infrastructure protection. Damage prevention is not often prioritized by top leadership. Manager-level participants also acknowledged “that their executives do not play as large of a role as they should in damage prevention, often due to their company size.” Telecom executives will need to lead the charge on improving data around telecom damages.
Significant support is needed for projects like initiating a system-wide map upgrade or restructuring contracts.
We need to have a clearer understanding of the circumstances surrounding telecom damages that is focused on identifying solutions rather than determining liability.
Improved communication is identified by telecom survey respondents as having the greatest potential to reduce damages, and interviewees repeatedly reinforce its importance.
![\"A](\"https://bermex.acrt.com/wp-content/uploads/2024/12/Strategies-with-Most-Potential.png\")
Crown Castle, a national provider of shared communications infrastructure realized it could benefit from more granular data. It has been focused on repair and claim-focused data. It added DIRT data fields to identify circumstances and specific excavators causing damage.
The organization then joined CGA to engage with other industry stakeholders. It also established monthly meetings with its contract locating firm to review mismarks. Crown Castle interfaced with contractors causing damage and with 811 centers to better understand state regulations and processes. These changes resulted in a decline in mismarks of 50%. Weekly meetings with contractors and subcontracts resulted in required potholing and sharing of GIS files of planned excavations so that both parties could coordinate.
Crown Castle established an Underground Utility Avoidance Standard to which it holds all employees and partners accountable nationally. In all, they created a proactive and robust damage prevention program.
The expertise of damage prevention contractors is pivotal in safeguarding underground infrastructure amid the telecom sector’s rapid expansion. Bermex professionals bring a unique blend of technical proficiency, regulatory knowledge, and operational efficiency to identify and mitigate risks during excavation. For over 50 years, we have been helping clients reduce costs while increasing reliability and safety across their networks. You can be assured our technicians adhere to industry best practices and foster clear communication among stakeholders.
", "content_plain": "By David Mack, Senior Business Development Manager, ACRT Services This summary article includes excerpts from the 2023 CGA White Paper The Common Ground Alliance (CGA) is the central nonprofit organization dedicated to underground infrastructure protection and calling 811. In December 2023, the organization produced a telecommunications white paper as part of a series of key stakeholder groups, examining challenges and opportunities in damage prevention. The methods the CGA used for research included in-depth interviews with leaders in the telecom industry, locators, and excavators who work with telecom companies. Online surveys were completed by facility owner-operators, 811 centers, excavators, locators, engineers/designers, equipment manufacturers, and regulators. The report identifies four key findings 1. The telecom sector has the most potential to impact the U.S. damage prevention system – and its bottom line.“The telecom industry is one of the Nation’s most competitive and fastest-growing markets, rapidly deploying fiber to its already expansive underground infrastructure. This buildout significantly impacts the damage prevention system. As both substantial contributors to and recipients of damages, telecom stakeholders have much to gain by enhancing prevention efforts,” stated Sarah K. Magruder Lyle, CGA president and CEO. According to CGA’s 2023 DIRT Report, year after year telecom ranks among the top two most damaged facility types while also topping the list for type of work being performed when damages occur. In contrast with more regulated facility types like gas and electric, telecom may view damages to their buried infrastructure as inevitable. There is a perception that the telecom sector accepts damages as part of its business model. According to one executive’s assessment, “they also view it as a revenue stream to bill excessively for repairs when that may not be justified.” 2. Growth and customer satisfaction are prioritized over damage prevention by many telecom stakeholders. This creates competitive concerns that can undermine underground infrastructure protection, safety, and telecoms’ ability to install and maintain reliable networks. According to interviews with excavators and locators, while some telecom companies are excellent to work with, other clients in this sector are more focused on cost and performance versus safety. Some telecom stakeholders prioritize low-cost contracts and confidentiality around planned installations over damage prevention. When telecom companies do not disclose large-scale installation plans with their locating partners, affected 811 centers, and other facility owners/operators with local infrastructure, the 811 system becomes quickly overwhelmed. 3. Rather than focus on long-term national standardization strategies to reduce damages, telecom can achieve more timely results by improving internal practices and contracts. Ongoing work to advance strong laws and regulations must be coupled with organizational and industry-level commitment to understanding and addressing damage prevention challenges. Internal changes within telecom companies would be quicker to operationalize and drive more immediate results. Google Fiber, a CGA member, recently advocated for better coordination among fiber companies, state broadband offices, 811 centers, and the excavators and locators that fiber installers hire. More accurate and precise telecom maps could reduce over-notification and make installing and protecting networks more efficient – and improve 811 system efficiency as a whole. For excavators, there appears to be support among telecom stakeholders to include reimbursement for potholing in contracts. Failure to pothole has been a consistent top damage root cause according to CGA’s DIRT Reports, so including this practice in contracts and most importantly, compensating excavators for the time and resources to positively identify underground facilities, could have a significant impact. “I believe we should all be doing the potholing and paying to restore,” was reported by a telecom executive. 4. Securing executive-level buy-in from telecom facility owners/operators on rigorous damage prevention standards will be necessary to reverse the upward trend of damages to U.S. infrastructure. Leadership at telecom companies must engage in underground infrastructure protection. Damage prevention is not often prioritized by top leadership. Manager-level participants also acknowledged “that their executives do not play as large of a role as they should in damage prevention, often due to their company size.” Telecom executives will need to lead the charge on improving data around telecom damages. Significant support is needed for projects like initiating a system-wide map upgrade or restructuring contracts. We need to have a clearer understanding of the circumstances surrounding telecom damages that is focused on identifying solutions rather than determining liability. Key actions recommended to reduce damages over five years Ensure executives are at the damage prevention table and are engaged and active participants. Update facility maps, regularly share them with 811 centers and contract locators, and provide 811 ticket-level facility visualizations to excavators, designers, and engineers. Coordinate with other stakeholders in advance of large projects. Improve damage data collection processes with a focus on root cause analysis. Evaluate contract structures with locators and excavators: Consider incentives versus penalties, best-value versus lowest-bid contracts, and reimbursing for potholing. Become Damage Prevention Institute accredited, and require locators and excavators to do so as well. The path forward centers on enhanced communication Improved communication is identified by telecom survey respondents as having the greatest potential to reduce damages, and interviewees repeatedly reinforce its importance. Underground infrastructure protection success Crown Castle, a national provider of shared communications infrastructure realized it could benefit from more granular data. It has been focused on repair and claim-focused data. It added DIRT data fields to identify circumstances and specific excavators causing damage. The organization then joined CGA to engage with other industry stakeholders. It also established monthly meetings with its contract locating firm to review mismarks. Crown Castle interfaced with contractors causing damage and with 811 centers to better understand state regulations and processes. These changes resulted in a decline in mismarks of 50%. Weekly meetings with contractors and subcontracts resulted in required potholing and sharing of GIS files of planned excavations so that both parties could coordinate. Crown Castle established an Underground Utility Avoidance Standard to which it holds all employees and partners accountable nationally. In all, they created a proactive and robust damage prevention program. Choosing a damage prevention partner The expertise of damage prevention contractors is pivotal in safeguarding underground infrastructure amid the telecom sector’s rapid expansion. Bermex professionals bring a unique blend of technical proficiency, regulatory knowledge, and operational efficiency to identify and mitigate risks during excavation. For over 50 years, we have been helping clients reduce costs while increasing reliability and safety across their networks. You can be assured our technicians adhere to industry best practices and foster clear communication among stakeholders.", "image": "https://bermex.acrt.com/wp-content/uploads/2024/11/CGA-White-Paper-Web.png", "modified": "2026-01-14T10:06:14-05:00" }, { "id": 5406, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/a-path-to-success-sylvia-rafanan/", "title": "A Path to Success: Sylvia Rafanan", "h1": "A Path to Success: Sylvia Rafanan", "summary": "Sylvia Rafanan is an operations manager who joined Bermex in 2023. Rafanan holds a Bachelor of Science in Civil Engineering from Eastern Visayas State University (formerly Leyte Institute of Technology) in the Philippines, and holds a National Association of Corrosion …", "content": "Sylvia Rafanan is an operations manager who joined Bermex in 2023. Rafanan holds a Bachelor of Science in Civil Engineering from Eastern Visayas State University (formerly Leyte Institute of Technology) in the Philippines, and holds a National Association of Corrosion Engineers (NACE) certification.
Learn more about Rafanan and her role at Bermex.
I am fascinated by how advanced metering infrastructure (AMI) works and what advantages it gives to the utility companies, and what customers can do to save money.
The ACRT Services family of companies, to which Bermex belongs, has a strong foundation and values its employees. Before joining Bermex, I served as a field operations supervisor for another organization on an AMI electric and gas project for almost seven years in Washington and California.
Lots of phone calls from my coworkers, mostly the electric meter technicians. They reach out to me regarding questions about their work. I always take those calls, because in my mind, the reason why they are calling me is because they are not able to get in touch with the lead, the supervisor, or the project manager.
Helping my coworkers be inspired and striving to work harder for their individual growth within the company.
Work hard, give pride to your work, develop a good work ethic, and never stop learning.
I was amazed at how the Bermex family had a very strong relationship. We all join forces in one common ground — it’s always for the best.
", "content_plain": "Sylvia Rafanan is an operations manager who joined Bermex in 2023. Rafanan holds a Bachelor of Science in Civil Engineering from Eastern Visayas State University (formerly Leyte Institute of Technology) in the Philippines, and holds a National Association of Corrosion Engineers (NACE) certification. Learn more about Rafanan and her role at Bermex. Why did you choose this industry? I am fascinated by how advanced metering infrastructure (AMI) works and what advantages it gives to the utility companies, and what customers can do to save money. What led you to join Bermex? The ACRT Services family of companies, to which Bermex belongs, has a strong foundation and values its employees. Before joining Bermex, I served as a field operations supervisor for another organization on an AMI electric and gas project for almost seven years in Washington and California. What does a normal day on the job look like for you? Lots of phone calls from my coworkers, mostly the electric meter technicians. They reach out to me regarding questions about their work. I always take those calls, because in my mind, the reason why they are calling me is because they are not able to get in touch with the lead, the supervisor, or the project manager. What do you enjoy most about your job? Helping my coworkers be inspired and striving to work harder for their individual growth within the company. If you had to give advice to someone looking to enter this industry, what would you tell them? Work hard, give pride to your work, develop a good work ethic, and never stop learning. Are there any moments in your tenure with this organization that stand out to you? I was amazed at how the Bermex family had a very strong relationship. We all join forces in one common ground — it’s always for the best. Learn more about Bermex and take a step forward in launching your career in the metering services industry.", "image": "https://bermex.acrt.com/wp-content/uploads/2025/03/Sylvia-Rafanan-Web.png", "modified": "2026-01-14T10:06:19-05:00" }, { "id": 5405, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/bermex-elevates-tommy-combs-to-president/", "title": "Bermex Elevates Tommy Combs to President", "h1": "Bermex Elevates Tommy Combs to President", "summary": "March 3, 2025 — Stow, Ohio — Bermex is thrilled to announce that Tommy Combs has been appointed as the new president of the company. With a commitment to innovation and operational excellence, Combs has played a pivotal role in …", "content": "March 3, 2025 — Stow, Ohio — Bermex is thrilled to announce that Tommy Combs has been appointed as the new president of the company. With a commitment to innovation and operational excellence, Combs has played a pivotal role in expanding Bermex’s service offerings and driving industry-leading solutions that support utility operations nationwide.
Combs, the founder of StrategiTech, helped Bermex strengthen its capabilities when the company was acquired by ACRT Services in 2020. From line locating and damage prevention to smart meter installation and utility services, Bermex offers an expanded suite of solutions.
These advancements have strengthened Bermex’s position as a trusted partner for utilities for over 50 years. Under Combs’ leadership, the company is poised to continue its trajectory of growth while maintaining its commitment to safety and customer success.
“Tommy’s leadership has been instrumental in transforming Bermex’s capabilities and reinforcing our dedication to service excellence,” said Brad Schroeder, CEO of ACRT Services. “His vision for innovation and growth will undoubtedly lead Bermex into an exciting future, ensuring we remain a trusted partner for our clients.”
As Bermex embarks on this next chapter, the company remains dedicated to helping utilities safeguard critical infrastructure and maintain reliable operations. With Combs at the helm, Bermex is well-positioned to drive innovation and expand its services, empowering utilities with the tools and expertise needed to succeed.
To learn more about Bermex and its industry-leading solutions, visit bermex.acrt.com/.
For over 50 years, Bermex has been a trusted provider of smart metering and damage prevention services, helping utilities protect infrastructure and ensure safe, reliable operations.
As part of ACRT Services and its wholly owned subsidiaries — Bermex, EnviroScience, ACRT, and ACRT Pacific — we are committed to ACRT Services’ vision: to be the leader for innovation and industry-shaping solutions within the infrastructure and environmental space.
Bermex remains dedicated to ACRT Services’ mission: to engage the best people and make them better to foster resiliency, environmental stewardship, compliance, stakeholder partnerships, and safer communities. Learn more at bermex.acrt.com/.
", "content_plain": "March 3, 2025 — Stow, Ohio — Bermex is thrilled to announce that Tommy Combs has been appointed as the new president of the company. With a commitment to innovation and operational excellence, Combs has played a pivotal role in expanding Bermex’s service offerings and driving industry-leading solutions that support utility operations nationwide. Combs, the founder of StrategiTech, helped Bermex strengthen its capabilities when the company was acquired by ACRT Services in 2020. From line locating and damage prevention to smart meter installation and utility services, Bermex offers an expanded suite of solutions. These advancements have strengthened Bermex’s position as a trusted partner for utilities for over 50 years. Under Combs’ leadership, the company is poised to continue its trajectory of growth while maintaining its commitment to safety and customer success. “Tommy’s leadership has been instrumental in transforming Bermex’s capabilities and reinforcing our dedication to service excellence,” said Brad Schroeder, CEO of ACRT Services. “His vision for innovation and growth will undoubtedly lead Bermex into an exciting future, ensuring we remain a trusted partner for our clients.” As Bermex embarks on this next chapter, the company remains dedicated to helping utilities safeguard critical infrastructure and maintain reliable operations. With Combs at the helm, Bermex is well-positioned to drive innovation and expand its services, empowering utilities with the tools and expertise needed to succeed. To learn more about Bermex and its industry-leading solutions, visit bermex.acrt.com/. About Bermex For over 50 years, Bermex has been a trusted provider of smart metering and damage prevention services, helping utilities protect infrastructure and ensure safe, reliable operations. As part of ACRT Services and its wholly owned subsidiaries — Bermex, EnviroScience, ACRT, and ACRT Pacific — we are committed to ACRT Services’ vision: to be the leader for innovation and industry-shaping solutions within the infrastructure and environmental space. Bermex remains dedicated to ACRT Services’ mission: to engage the best people and make them better to foster resiliency, environmental stewardship, compliance, stakeholder partnerships, and safer communities. Learn more at bermex.acrt.com/. ", "image": "https://bermex.acrt.com/wp-content/uploads/2025/03/Tommy-Combs-Web.png", "modified": "2026-01-14T10:06:25-05:00" }, { "id": 3543, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/acrt-services-announces-cfo-brad-schroeder-as-successor-to-ceo-michael-weidner-upon-retirement/", "title": "ACRT Services Announces CFO Brad Schroeder as Successor to CEO Michael Weidner Upon Retirement", "h1": "ACRT Services Announces CFO Brad Schroeder as Successor to CEO Michael Weidner Upon Retirement", "summary": "Feb. 21, 2025 – Stow, Ohio – ACRT Services announced this week that Michael Weidner, Chief Executive Officer, has retired, effective Feb. 18, 2025. The Board of Directors has appointed Brad Schroeder, currently serving as Chief Financial Officer, as the …", "content": "Feb. 21, 2025 – Stow, Ohio – ACRT Services announced this week that Michael Weidner, Chief Executive Officer, has retired, effective Feb. 18, 2025. The Board of Directors has appointed Brad Schroeder, currently serving as Chief Financial Officer, as the interim CEO, effective immediately.
For nearly three decades, Weidner has been a driving force behind ACRT Services, leading the organization with vision, integrity, and a commitment to its employees and customers. Under his leadership, ACRT Services has significantly expanded, cementing its reputation as a leading provider of independent vegetation management, field services, and environmental consulting.
Weidner was instrumental in the creation of the ACRT Services family of companies, leading ACRT as an independent utility vegetation management consulting company when the ESOP was established. He then spearheaded the company’s growth strategy, including:
His leadership propelled ACRT Services’ growth across multiple service lines, ensuring financial stability, operational excellence, and long-term sustainability. His commitment to employee ownership has empowered employees to take ownership of their work, fostering a culture of accountability, innovation, and best-in-class service.
As ACRT Services embarks on this transition, Brad Schroeder steps into the interim CEO role, bringing extensive financial and strategic expertise. Since joining ACRT as CFO in 2012, Schroeder has played a pivotal role in shaping the company’s financial strategy, driving operational excellence, and fostering long-term growth. His deep understanding of ACRT Services’ mission and values will ensure a seamless transition and continued momentum as ACRT Services advances its commitment to independence, innovation, and service excellence.
“We are deeply grateful for Mike’s leadership and the foundation he has built for ACRT Services,” said Don Esch, Chairman of ACRT Services Board of Directors. “His legacy is one of strategic growth, employee empowerment, and industry leadership. As we look to the future, Schroeder’s financial acumen, leadership experience, and dedication to ACRT Services’ mission make him the right person to guide us in our search for the next CEO.”
This leadership transition reflects ACRT Services’ ongoing commitment to independence, innovation, and service excellence. As the company moves into its next chapter, it remains focused on delivering best-in-class solutions to its customers while ensuring a smooth transition for employees, customers, and partners.
ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, ecological consulting, damage prevention, arborist training, utility metering services, and more. ACRT Services supports four wholly-owned subsidiaries — EnviroScience, Bermex, ACRT Pacific, and ACRT. To learn more about ACRT Services, visit services.acrt.com.
", "content_plain": "Feb. 21, 2025 – Stow, Ohio – ACRT Services announced this week that Michael Weidner, Chief Executive Officer, has retired, effective Feb. 18, 2025. The Board of Directors has appointed Brad Schroeder, currently serving as Chief Financial Officer, as the interim CEO, effective immediately. For nearly three decades, Weidner has been a driving force behind ACRT Services, leading the organization with vision, integrity, and a commitment to its employees and customers. Under his leadership, ACRT Services has significantly expanded, cementing its reputation as a leading provider of independent vegetation management, field services, and environmental consulting. Weidner was instrumental in the creation of the ACRT Services family of companies, leading ACRT as an independent utility vegetation management consulting company when the ESOP was established. He then spearheaded the company’s growth strategy, including: 2015: Acquisition of Bermex, expanding capabilities in smart meter transitions, meter reading, field operations, and damage prevention. 2018: Formation of ACRT Services, Inc., along with the creation of ACRT Pacific, broadening vegetation management expertise. 2021: Acquisition of EnviroScience, strengthening environmental consulting, restoration, and compliance solutions. 2024: ACRT celebrates 40 years of industry leadership, remaining the largest independent, employee-owned utility vegetation management company in the nation. His leadership propelled ACRT Services’ growth across multiple service lines, ensuring financial stability, operational excellence, and long-term sustainability. His commitment to employee ownership has empowered employees to take ownership of their work, fostering a culture of accountability, innovation, and best-in-class service. As ACRT Services embarks on this transition, Brad Schroeder steps into the interim CEO role, bringing extensive financial and strategic expertise. Since joining ACRT as CFO in 2012, Schroeder has played a pivotal role in shaping the company’s financial strategy, driving operational excellence, and fostering long-term growth. His deep understanding of ACRT Services’ mission and values will ensure a seamless transition and continued momentum as ACRT Services advances its commitment to independence, innovation, and service excellence. “We are deeply grateful for Mike’s leadership and the foundation he has built for ACRT Services,” said Don Esch, Chairman of ACRT Services Board of Directors. “His legacy is one of strategic growth, employee empowerment, and industry leadership. As we look to the future, Schroeder’s financial acumen, leadership experience, and dedication to ACRT Services’ mission make him the right person to guide us in our search for the next CEO.” This leadership transition reflects ACRT Services’ ongoing commitment to independence, innovation, and service excellence. As the company moves into its next chapter, it remains focused on delivering best-in-class solutions to its customers while ensuring a smooth transition for employees, customers, and partners. About ACRT Services ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, ecological consulting, damage prevention, arborist training, utility metering services, and more. ACRT Services supports four wholly-owned subsidiaries — EnviroScience, Bermex, ACRT Pacific, and ACRT. To learn more about ACRT Services, visit services.acrt.com. ", "image": "https://bermex.acrt.com/wp-content/uploads/2020/07/acrt-services-1.jpg", "modified": "2026-01-14T10:06:30-05:00" }, { "id": 5402, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/key-findings-from-the-common-ground-alliance-dirt-report/", "title": "Key Findings from the Common Ground Alliance DIRT Report", "h1": "Key Findings from the Common Ground Alliance DIRT Report", "summary": "By David Mills, Operations Manager, Bermex The Common Ground Alliance (CGA) is the central nonprofit organization dedicated to preventing damage to underground utilities. Each year, the organization updates its Damage Information Reporting Tool (DIRT) Report. It provides insights into trends, …", "content": "By David Mills, Operations Manager, Bermex
The Common Ground Alliance (CGA) is the central nonprofit organization dedicated to preventing damage to underground utilities. Each year, the organization updates its Damage Information Reporting Tool (DIRT) Report. It provides insights into trends, root causes, and key factors contributing to underground utility damage across North America.
The DIRT Report is a premier resource for industry professionals to refine strategies, promote safety, and reduce the risk of utility strikes during excavation activities. In 2023, the CGA issued stakeholders the damage prevention “50 in 5” industry challenge to reduce damages to critical underground utilities by 50% in five years.
In October 2024, Sarah K. Magruder Lyle, president and CEO of the CGA, stated in the report’s introduction, “The top six damage root causes have remained stubbornly consistent, accounting for 76% of incidents for the third consecutive year.”
The report identified water/sewer work as the leading type of work involved in damages followed by telecom, construction/development, and then natural gas. Telecommunications facilities accounted for nearly half of the reported damage, followed by natural gas at about 40%.
“Stakeholders are establishing innovative methods to address some of the most significant obstacles. Georgia’s new “excavation readiness” metric provides a model for measuring locating timeliness. New Mexico’s unique enforcement mechanism, including “warning locate requests,” creates real accountability in locating. In Minnesota, a pilot program providing GPS-enabled utility locating devices is demonstrating how we can leverage technology to improve facility mapping and locating efficiency. They offer blueprints for industry-wide transformation.”
Late locates continue to be an ongoing challenge. Excavators face significant unpredictability in beginning work due to late or missing locates. Across 12 state 811 centers examined, locates (or work site clearance) were delivered on time for only 30-70% of tickets, with most hovering around 50%. Analysis from seven states showed that over 50% of the time, excavators were unable to legally begin work due to later or missing locates, or positive response that the site was cleared of buried faculties. It highlights a significant inefficiency in the 811 process creating a safety concern. Lyle noted, “Addressing this challenge head-on must be a priority for every stakeholder in the coming year.”
Improved data tracking and reporting are necessary to correct locating issues, and 811 centers play key roles toward a standard metric.
The impact of “unknown” categories in data analysis is significant and may be masking important trends. The CGA is reviewing and documenting the complexities of mandatory reporting across states through a comprehensive survey of 811 centers and state regulators, aiming to clarify requirements and improve data analysis. Focused improvement efforts can help reduce unknown root causes.
This new tool was introduced in October 2024 as a supplement to the 2023 DIRT Report and includes:
The Damage Information Reporting Tool is based on unique damages reported for the last three calendar years. Data can be explored in multiple views to inform focused strategies for reducing underground excavation damages.
Lyle shared, “As we look ahead, the urgency of our mission is clear. The continued increase in excavation activities driven by federal and state infrastructure investments presents both obstacles and opportunities. It is pushing the limits of our current systems, and providing us with a chance to demonstrate the transformative power of data-driven decision-making and cross-industry collaboration.”
With the information provided by the CGA and using their interactive dashboard stakeholders can understand why damage occurs. This leads to making informed decisions and developing targeted strategies to get closer to meeting the goal of reducing damages by 50% over five years.
At Bermex, our damage prevention services support safe excavation and efficiency, helping stakeholders work toward the “50 in 5” goal. Discover how we can help protect vital infrastructure and ensure safety.
", "content_plain": "By David Mills, Operations Manager, Bermex The Common Ground Alliance (CGA) is the central nonprofit organization dedicated to preventing damage to underground utilities. Each year, the organization updates its Damage Information Reporting Tool (DIRT) Report. It provides insights into trends, root causes, and key factors contributing to underground utility damage across North America. The DIRT Report is a premier resource for industry professionals to refine strategies, promote safety, and reduce the risk of utility strikes during excavation activities. In 2023, the CGA issued stakeholders the damage prevention “50 in 5” industry challenge to reduce damages to critical underground utilities by 50% in five years. In October 2024, Sarah K. Magruder Lyle, president and CEO of the CGA, stated in the report’s introduction, “The top six damage root causes have remained stubbornly consistent, accounting for 76% of incidents for the third consecutive year.” Top 6 damage root causes Failure to notify 811 Excavator failed to maintain clearance Facility not marked due to locator error Improper excavation practice not listed elsewhere Marked inaccurately due to locator error Excavator dug prior to verifying marks by potholing The report identified water/sewer work as the leading type of work involved in damages followed by telecom, construction/development, and then natural gas. Telecommunications facilities accounted for nearly half of the reported damage, followed by natural gas at about 40%. Case studies of innovative methods to reduce damage “Stakeholders are establishing innovative methods to address some of the most significant obstacles. Georgia’s new “excavation readiness” metric provides a model for measuring locating timeliness. New Mexico’s unique enforcement mechanism, including “warning locate requests,” creates real accountability in locating. In Minnesota, a pilot program providing GPS-enabled utility locating devices is demonstrating how we can leverage technology to improve facility mapping and locating efficiency. They offer blueprints for industry-wide transformation.” Late or missing locates is an ongoing challenge Late locates continue to be an ongoing challenge. Excavators face significant unpredictability in beginning work due to late or missing locates. Across 12 state 811 centers examined, locates (or work site clearance) were delivered on time for only 30-70% of tickets, with most hovering around 50%. Analysis from seven states showed that over 50% of the time, excavators were unable to legally begin work due to later or missing locates, or positive response that the site was cleared of buried faculties. It highlights a significant inefficiency in the 811 process creating a safety concern. Lyle noted, “Addressing this challenge head-on must be a priority for every stakeholder in the coming year.” Improved data tracking and reporting are necessary to correct locating issues, and 811 centers play key roles toward a standard metric. Reaching the 50-in-5 goal is dependent on enhancing data quality The impact of “unknown” categories in data analysis is significant and may be masking important trends. The CGA is reviewing and documenting the complexities of mandatory reporting across states through a comprehensive survey of 811 centers and state regulators, aiming to clarify requirements and improve data analysis. Focused improvement efforts can help reduce unknown root causes. Interactive dashboard introduced as an important tool for reducing damages This new tool was introduced in October 2024 as a supplement to the 2023 DIRT Report and includes: State and province metrics to show damage totals and 811 centers Calendar trends to show monthly trends of unique damages DIRT Explorer shows unique damages with the ability to filter attributes of damages Year-to-year trending of unique damages The Damage Information Reporting Tool is based on unique damages reported for the last three calendar years. Data can be explored in multiple views to inform focused strategies for reducing underground excavation damages. Lyle shared, “As we look ahead, the urgency of our mission is clear. The continued increase in excavation activities driven by federal and state infrastructure investments presents both obstacles and opportunities. It is pushing the limits of our current systems, and providing us with a chance to demonstrate the transformative power of data-driven decision-making and cross-industry collaboration.” With the information provided by the CGA and using their interactive dashboard stakeholders can understand why damage occurs. This leads to making informed decisions and developing targeted strategies to get closer to meeting the goal of reducing damages by 50% over five years. At Bermex, our damage prevention services support safe excavation and efficiency, helping stakeholders work toward the “50 in 5” goal. Discover how we can help protect vital infrastructure and ensure safety.", "image": "https://bermex.acrt.com/wp-content/uploads/2024/11/2023-DIRT-Report-Web.png", "modified": "2026-01-14T10:06:38-05:00" }, { "id": 5445, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/safety-protocols-in-confined-spaces-for-metering-professionals/", "title": "Safety Protocols in Confined Spaces for Metering Professionals", "h1": "Safety Protocols in Confined Spaces for Metering Professionals", "summary": "In this webinar, Alan Ely explores critical safety measures, protocols, and best practices tailored for metering industry professionals operating in confined spaces. ", "content": "In this webinar, Alan Ely explores critical safety measures, protocols, and best practices tailored for metering industry professionals operating in confined spaces.
", "content_plain": "In this webinar, Alan Ely explores critical safety measures, protocols, and best practices tailored for metering industry professionals operating in confined spaces. ", "image": "https://bermex.acrt.com/wp-content/uploads/2024/12/Safety-Protocols-in-Confined-Spaces-for-Metering-Professionals_.png", "modified": "2026-03-05T13:13:18-05:00" }, { "id": 3445, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/best-practices-in-underground-utility-damage-prevention/", "title": "Best Practices in Underground Utility Damage Prevention", "h1": "Best Practices in Underground Utility Damage Prevention", "summary": "Explore damage prevention best practices from the CGA, including strategies to reduce utility strikes and improve excavation safety.", "content": "
By Marty Brackney, Operations Manager, Bermex
The need to prevent damage to underground utilities has become increasingly critical. The risk of accidental strikes has surged from increased excavation, resulting in billions of dollars invested in broadband expansion, utility upgrades, and construction projects.
The premier industry association, the Common Ground Alliance (CGA) has a single mission to prevent damage to underground utilities and to improve public safety. In 2023 they announced the “50 in 5” challenge to reduce damages to buried utilities in half by 2028.
Their work over the years has resulted in significant progress toward reducing damage including promoting the 811 Call Before You Dig system and publishing the annual Best Practices Guide. The 2024 edition, Best Practices 20.0, includes more than 162 practices covering all phases of the safe digging process.
CGA members and stakeholders can submit a new best practice for review and consideration through a form on their website. Sixteen stakeholder groups participating in the CGA include excavators, locators, road builders, electric, telecommunications, oil, gas distribution, gas transmission, railroad, one call, public works, equipment manufacturing, state regulators, insurance, emergency services, and engineering/design.
In the guide, the CGA explains how best practices are included based on a consensus process. It is a working document that has evolved as more was learned and technology advanced.
The CGA Best Practices 20.0 guide is the most comprehensive and up-to-date resource for damage prevention in the underground utility industry. The chapters include actionable insight and strategies for each stakeholder group.
Planning and design: Early-stage planning and designing include coordinating with utility operators during the design phase and incorporating utility information into project plans. These steps ensure that potential conflicts are identified and resolved before construction begins.
811 Call Before You Dig system: Failure to notify is the most persistent singular root cause year-over-year reported by the CGA. The 811 system has been a federally mandated system since 2005. According to the CGA’s 2022 Damage Information Reporting Tool (DIRT) Report damages were cut in half in the decade following the designation of 811 as the national call-before-you-dig number, but then started rising again and at best have leveled off in recent years.
The 811 system is central to preventing utility damage. Best practices for the efficient operation of 811 centers include timely response to locate requests, public awareness campaigns, and the adoption of new technologies like electronic white-lining to improve accuracy and reduce errors. Public outreach is also emphasized to ensure homeowners and contractors understand the importance of calling before digging.
Locating and marking: Accurate locating and marking of underground utilities is crucial for safe excavation. Protocols for utility owners and locators include the use of standardized color codes for different utility types and advanced technologies such as GPS mapping. It also stresses timely marking and clear communication between all stakeholders to avoid misunderstandings during excavation projects.
Excavation: Excavation is one of the highest-risk phases of any project involving underground utilities. Seventy-seven percent of no-call damages were attributed to professional excavators in 2022 according to the DIRT Report. Best practices for safe excavation include the use of potholing to verify utility locations, maintaining clearance from marked utilities, and ongoing communication with utility operators during digging activities.
Public education: Public outreach programs targeting homeowners, contractors, and landscapers ensure they understand the importance of calling 811 before digging. Best practices include using media campaigns, community events, and digital platforms to reach broader audiences.
Mapping and Geographic Information Systems (GIS): Accurate and up-to-date mapping of underground utilities is vital for safe digging operations. Recommendations include GIS-based mapping systems to provide detailed, real-time information on the location of utilities. Utilities are encouraged to maintain accurate maps and make them readily available to locators and excavators.
Enforcement: Enforcement of damage prevention laws and regulations is key to ensuring compliance with safety practices. Collaboration between government agencies, utility operators, and contractors to enforce regulations and hold parties accountable for violations is essential. The guide recommends the adoption of stricter penalties for those who fail to follow the required safety protocols.
Technology and innovation: The Best Practices Guide advocates for the continued development and adoption of innovative technologies including improved locating devices to real-time monitoring systems. Advancements in technology can lead to more accurate utility locating, better communication, and fewer utility strikes.
Data reporting and analysis: The guide emphasizes the importance of data collection and analysis for continuous improvement in damage prevention. Stakeholders are encouraged to participate in data-sharing initiatives like the DIRT Report, which helps identify root causes of utility damage and informs better practices for future projects.
Utilities rely on the CGA’s Best Practices Guide to ensure compliance with local and federal regulations, especially for marking, locating, and public awareness campaigns. Excavators and contractors are the primary users of the guide. Larger contractors tend to be more familiar with the guide and integrate its practices into their training programs. Smaller contractors, however, may not be as familiar or fully compliant. Relationships with partners such as Bermex can help ensure that best practices are understood and followed. Successful programs such as one conducted as a partnership with Bermex, New York State Electric & Gas (NYSEG), and Rochester Gas & Electric (RG&E), resulted in decreasing underground utility damage throughout New York by 70 percent.
The 811 Call Before You Dig system relies on the guide to standardize its processes for handling dig requests, coordinating with utility operators, and educating the public. Best practices emphasize better coordination between stakeholders and ensuring compliance with 811.
Line locators tasked with identifying and marking utility lines rely heavily on the guide and utilize the recommended technologies, like GPS mapping to meet the guidelines.
Regulatory organizations use the CGA Best Practices Guide as a reference for developing and enforcing safety regulations related to underground utilities. The guide informs legislation and penalties for non-compliance.
Partner with Bermex to safeguard your projects and ensure compliance with proven damage prevention practices. Explore our solutions today.
", "content_plain": "By Marty Brackney, Operations Manager, Bermex The need to prevent damage to underground utilities has become increasingly critical. The risk of accidental strikes has surged from increased excavation, resulting in billions of dollars invested in broadband expansion, utility upgrades, and construction projects. The premier industry association, the Common Ground Alliance (CGA) has a single mission to prevent damage to underground utilities and to improve public safety. In 2023 they announced the “50 in 5” challenge to reduce damages to buried utilities in half by 2028. Their work over the years has resulted in significant progress toward reducing damage including promoting the 811 Call Before You Dig system and publishing the annual Best Practices Guide. The 2024 edition, Best Practices 20.0, includes more than 162 practices covering all phases of the safe digging process. CGA members and stakeholders can submit a new best practice for review and consideration through a form on their website. Sixteen stakeholder groups participating in the CGA include excavators, locators, road builders, electric, telecommunications, oil, gas distribution, gas transmission, railroad, one call, public works, equipment manufacturing, state regulators, insurance, emergency services, and engineering/design. In the guide, the CGA explains how best practices are included based on a consensus process. It is a working document that has evolved as more was learned and technology advanced. A Comprehensive Approach The CGA Best Practices 20.0 guide is the most comprehensive and up-to-date resource for damage prevention in the underground utility industry. The chapters include actionable insight and strategies for each stakeholder group. Planning and design: Early-stage planning and designing include coordinating with utility operators during the design phase and incorporating utility information into project plans. These steps ensure that potential conflicts are identified and resolved before construction begins. 811 Call Before You Dig system: Failure to notify is the most persistent singular root cause year-over-year reported by the CGA. The 811 system has been a federally mandated system since 2005. According to the CGA’s 2022 Damage Information Reporting Tool (DIRT) Report damages were cut in half in the decade following the designation of 811 as the national call-before-you-dig number, but then started rising again and at best have leveled off in recent years. The 811 system is central to preventing utility damage. Best practices for the efficient operation of 811 centers include timely response to locate requests, public awareness campaigns, and the adoption of new technologies like electronic white-lining to improve accuracy and reduce errors. Public outreach is also emphasized to ensure homeowners and contractors understand the importance of calling before digging. Locating and marking: Accurate locating and marking of underground utilities is crucial for safe excavation. Protocols for utility owners and locators include the use of standardized color codes for different utility types and advanced technologies such as GPS mapping. It also stresses timely marking and clear communication between all stakeholders to avoid misunderstandings during excavation projects. Excavation: Excavation is one of the highest-risk phases of any project involving underground utilities. Seventy-seven percent of no-call damages were attributed to professional excavators in 2022 according to the DIRT Report. Best practices for safe excavation include the use of potholing to verify utility locations, maintaining clearance from marked utilities, and ongoing communication with utility operators during digging activities. Public education: Public outreach programs targeting homeowners, contractors, and landscapers ensure they understand the importance of calling 811 before digging. Best practices include using media campaigns, community events, and digital platforms to reach broader audiences. Mapping and Geographic Information Systems (GIS): Accurate and up-to-date mapping of underground utilities is vital for safe digging operations. Recommendations include GIS-based mapping systems to provide detailed, real-time information on the location of utilities. Utilities are encouraged to maintain accurate maps and make them readily available to locators and excavators. Enforcement: Enforcement of damage prevention laws and regulations is key to ensuring compliance with safety practices. Collaboration between government agencies, utility operators, and contractors to enforce regulations and hold parties accountable for violations is essential. The guide recommends the adoption of stricter penalties for those who fail to follow the required safety protocols. Technology and innovation: The Best Practices Guide advocates for the continued development and adoption of innovative technologies including improved locating devices to real-time monitoring systems. Advancements in technology can lead to more accurate utility locating, better communication, and fewer utility strikes. Data reporting and analysis: The guide emphasizes the importance of data collection and analysis for continuous improvement in damage prevention. Stakeholders are encouraged to participate in data-sharing initiatives like the DIRT Report, which helps identify root causes of utility damage and informs better practices for future projects. Implementing Best Practices Utilities rely on the CGA’s Best Practices Guide to ensure compliance with local and federal regulations, especially for marking, locating, and public awareness campaigns. Excavators and contractors are the primary users of the guide. Larger contractors tend to be more familiar with the guide and integrate its practices into their training programs. Smaller contractors, however, may not be as familiar or fully compliant. Relationships with partners such as Bermex can help ensure that best practices are understood and followed. Successful programs such as one conducted as a partnership with Bermex, New York State Electric & Gas (NYSEG), and Rochester Gas & Electric (RG&E), resulted in decreasing underground utility damage throughout New York by 70 percent. The 811 Call Before You Dig system relies on the guide to standardize its processes for handling dig requests, coordinating with utility operators, and educating the public. Best practices emphasize better coordination between stakeholders and ensuring compliance with 811. Line locators tasked with identifying and marking utility lines rely heavily on the guide and utilize the recommended technologies, like GPS mapping to meet the guidelines. Regulatory organizations use the CGA Best Practices Guide as a reference for developing and enforcing safety regulations related to underground utilities. The guide informs legislation and penalties for non-compliance. Partner with Bermex to safeguard your projects and ensure compliance with proven damage prevention practices. Explore our solutions today.", "image": "https://bermex.acrt.com/wp-content/uploads/2024/11/Best-Practices-in-Damage-Prevention-Web.png", "modified": "2026-01-17T15:33:14-05:00" }, { "id": 3435, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/boosting-smart-meter-adoption-through-education/", "title": "Boosting Smart Meter Adoption Through Education", "h1": "Boosting Smart Meter Adoption Through Education", "summary": "By Tommy Combs, Director of Operations, Bermex Electric smart meters bring a range of benefits to utilities and their customers, from real-time usage insights and reduced energy costs to improved grid reliability. The Edison Foundation projects a 71% increase in …", "content": "By Tommy Combs, Director of Operations, Bermex
Electric smart meters bring a range of benefits to utilities and their customers, from real-time usage insights and reduced energy costs to improved grid reliability. The Edison Foundation projects a 71% increase in smart meter installations between 2017 and 2025, with 128 million meters already in use across the U.S. by 2023. Additionally, over 15 million homes and businesses joined time-varying pricing programs in 2022, highlighting the growing adoption of smart energy solutions.
Smart meters provide customers with information and control over their home energy use, yet, customer adoption of these advanced meters often lags, largely due to a lack of awareness or misunderstandings about their potential. Utilities have an opportunity to engage customers and build trust by educating them on how smart meters can positively impact their energy bills, the environment, and overall service reliability. By clearly communicating the benefits, addressing common questions, and demonstrating the long-term value, utilities can help their customers make informed choices, ultimately increasing smart meter adoption and creating a more resilient energy network.
There are many reasons customers are hesitant to change. Understanding their concerns, providing good communication, debunking myths, and providing ongoing education to help them recognize and make use of the benefits will improve customer service and smart meter adoption.
Opt-out policies vary by state and each state has rules and regulations for refusing smart meters. For example, in Ohio, FirstEnergy has approved charging a monthly fee to customers who choose not to install a smart meter to cover the cost of manual reading. Customers will be charged the set-up fee if installed at a later date. California’s Pacific Gas & Electric lets customers choose but charges a monthly fee for an analog meter.
The Smart Energy Consumer Collaborative has identified these myths and provided facts to counter them.
Truth: All meter manufacturers must follow performance standards set by the American National Standards Institute and are rigorously tested for accuracy before leaving the manufacturer. Utilities perform accuracy tests and have even found them to be more accurate than analog meters.
Truth: An in-depth review of the scientific literature by the World Health Organization revealed that the small amount of radio frequency (RF) energy produced by smart meters is not harmful to human health. RF emitted by smart meters is well below the limits set by the Federal Communications Commission and it is below levels produced by other common household devices like cell phones, baby monitors, satellite TVs, and microwaves. A person would have to be exposed to the RF from a smart meter for 375 years to get a dose equivalent to that of one year of 15-minute-per-day cell phone use. With over 25,000 articles published on the topic over the last 30 years, scientific knowledge in this area is now more extensive than for most chemicals.
Truth: Utilities are involved in national consortiums and work with national cybersecurity to regularly audit their systems to ensure the privacy and security of smart meters. The privacy of your data is protected now. Utilities work constantly to safeguard it. That will not change with the use of smart meters.
Truth: Companies that manufacture smart meters produce certifiably safe and reliable equipment. Nevertheless, smart meters should be installed and uninstalled only by trained professionals exercising standard safety precautions.
Truth: Smart meters measure how much energy you use, based on the time of day, not how you use that energy. Unless you install a home energy management system, smart meters cannot tell whether the energy used is from your oven, air conditioner, or hairdryer. Smart meters are a landmark change allowing two-way communication between your utility and you, much like cell phones and banking. Utilities keep your data private and secure, similar to those industries and similar to how it’s always been.
There is another myth that the benefits are limited. In truth, smart meters provide customers with near-real-time energy usage information about how much, when — and in some cases — at what price, they use energy. Some meters provide an in-house display that shows energy use down to the penny which can encourage being less wasteful. Smart meters can show precisely how much each appliance is using. Homeowners can run appliances such as the dishwasher during “off-peak” hours when power is cheapest or lower the thermostat.
Armed with this information, customers can take more control over energy consumption — and monthly bills. In addition, smart meters offer greater reliability and faster power restoration.
Utilities can use a multi-channel approach to educate customers through a mix of social media, email, direct mail, a dedicated website page, and bill inserts in addition to hosting community events and webinars.
Other information to communicate can include:
By implementing these strategies, utilities can build trust, demystify smart meters, and empower customers to make informed choices about their energy use.
On Veterans Day, we honor the veterans in our family of companies and take time to reflect on the significance of this important day. Originally known as Armistice Day, it was first recognized in 1919 to mark the end of World War I. In 1954, it was renamed Veterans Day to honor all who have served in the U.S. military, expanding beyond World War I veterans to include those who have defended our country in every branch of the armed forces. Today, we proudly thank our employees from the Army, Navy, Air Force, Marine Corps, Coast Guard, and Space Force, recognizing not only their commitment to protecting our nation but also the unique skills, leadership, and dedication they bring to their roles with us. Their service enriches our organization, and we are grateful for the impact they continue to make each day.
We encourage you to pause and thank the veterans of Bermex who dedicated themselves to serving our country.
Bermex partners with gas, water, electric, and telecom utilities across the United States, delivering integrated field services that reduce operational costs, maintain regulatory compliance, and strengthen customer relationships. Whether you need damage prevention solutions to protect underground infrastructure, comprehensive utility services, or specialized compliance programs, our experienced teams work as an extension of your operations.
Each utility type faces unique operational challenges and regulatory requirements. Our solutions are tailored to the specific needs of your infrastructure and service territory — from PSC compliance for gas utilities through AMI deployment for electric providers to underground asset protection for telecom operations. Contact us to discuss how Bermex can support your utility’s specific needs.
Comprehensive gas compliance services, including leak detection, atmospheric corrosion surveys, and emergency response.
Read more![\"utility](\"https://bermex.acrt.com/wp-content/uploads/2026/01/1p8a7980-1.webp\")
Water meter reading, AMI deployment, and compliance solutions that ensure billing accuracy and regulatory adherence.
Read more![\"electric](\"https://bermex.acrt.com/wp-content/uploads/2026/01/iStock-2155043062-1.webp\")
Electric meter reading, smart meter deployment, and ongoing AMI support for seamless energy distribution operations.
Read more![\"Damage](\"https://bermex.acrt.com/wp-content/uploads/2026/01/Bermex-Flag-Shot-4-1-1024x683.webp\")
Damage prevention and line locating services that protect telecom infrastructure and keep connectivity projects on schedule.
Read more", "content_plain": "Tailored Solutions for Gas, Water, Electric, and Telecom Bermex partners with gas, water, electric, and telecom utilities across the United States, delivering integrated field services that reduce operational costs, maintain regulatory compliance, and strengthen customer relationships. Whether you need damage prevention solutions to protect underground infrastructure, comprehensive utility services, or specialized compliance programs, our experienced teams work as an extension of your operations. Each utility type faces unique operational challenges and regulatory requirements. Our solutions are tailored to the specific needs of your infrastructure and service territory — from PSC compliance for gas utilities through AMI deployment for electric providers to underground asset protection for telecom operations. Contact us to discuss how Bermex can support your utility’s specific needs. GasComprehensive gas compliance services, including leak detection, atmospheric corrosion surveys, and emergency response. Read moreWaterWater meter reading, AMI deployment, and compliance solutions that ensure billing accuracy and regulatory adherence. Read moreElectricElectric meter reading, smart meter deployment, and ongoing AMI support for seamless energy distribution operations. Read moreTelecomDamage prevention and line locating services that protect telecom infrastructure and keep connectivity projects on schedule. Read more", "image": "https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A2728-1-1.webp", "modified": "2026-01-21T11:34:52-05:00" }, { "id": 5401, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/damage-prevention-legislation-and-standards/", "title": "Damage Prevention Legislation and Standards", "h1": "Damage Prevention Legislation and Standards", "summary": "Underground infrastructure has existed for thousands of years and is critical to modern society. It includes essential services like electricity, gas, water, and telecommunications. Many cities are facing aging underground infrastructure. Underground systems today include widespread networks of underground fiber …", "content": "Underground infrastructure has existed for thousands of years and is critical to modern society. It includes essential services like electricity, gas, water, and telecommunications. Many cities are facing aging underground infrastructure. Underground systems today include widespread networks of underground fiber optic cables. Smart cities introduce new forms of underground infrastructure including sensors and automated systems. In response to climate change, green infrastructure includes permeable pavements and underground water storage systems to manage stormwater and reduce flooding.
This hidden underground network has a significant risk of damage during excavation leading to costly repairs, service disruptions, and life-threatening incidents. According to the Common Ground Alliance (CGA) with information compiled by various industry groups, over 20 million miles of pipes, cables, and wire are buried below ground. This estimate was first established in 1994 and is understood to have grown significantly since then. Damages per million dollars of construction spending and damages per one thousand 811 center transmissions increased 12.35% and 9.34% respectively from 2021 to 2022 as reported in the CGA’s 2022 Damage Information Reporting Tool (DIRT) Report.
To mitigate damage risks a comprehensive framework of federal and state laws, coupled with industry best practices, has been established to guide safe excavation practices.
Several government agencies have responsibilities related to underground damage prevention including:
Each agency has a special focus ranging from worker safety and environmental protection to communication and infrastructure resilience.
Regulations by states vary but align with federal guidelines and best practices. Nearly all states require that individuals and companies planning to excavate must contact the state’s one-call system before beginning excavation work, generally within 48 to 72 hours. Utilities are responsible for accurately marking the location of their underground facilities within the state-mandated time frame. Excavators must adhere to the markings and maintain the visibility of these marks during excavation.
States impose fines and penalties for non-compliance to damage prevention regulations. Enforcement is typically handled by state agencies such as Public Utility Commissions, Departments of Transportation, or dedicated state boards focused on excavation safety.
Legislation that requires mandatory reporting of all damage incidents has led to better data collection and analysis. This data has been used to refine standards and improve damage prevention strategies, further reducing incidents.
According to the CGA 2022 (DIRT) Report they are monitoring the impact of California and Virginia’s new legislation that strengthens enforcement of no-notification damages.
The CGA is the industry’s primary organization responsible for creating and promoting best practices and standards focused on underground damage prevention. The CGA was established as a result of the U.S. Department of Transportation’s Common Ground Study in 1999. Since then, it has played a pivotal role in coordinating efforts among various stakeholders — including utility companies, excavators, regulators, and safety advocates — to develop comprehensive guidelines and standards for safe excavation practices.
The CGA publishes its Best Practices Guide and it was updated in 2024. It is recognized as the resource that outlines standardized procedures. They also publish DIRT reports to identify trends and areas for improvement.
The 811 system represents a successful collaboration between government agencies, utility companies, and industry organizations. It is a cornerstone of underground damage prevention efforts in the United States. The CGA best practices manual includes more than 160 practices that cover all phases of the 811 process.
The history of the one-call system began in the 1980s in Rochester, NY, and was known as “Dig Safely New York.” The system allowed excavators to make a single call to notify all utilities of planned exaction work. In 1986, The Pipeline Safety Act amendments required establishing one-call notification systems across the United States. This federal law mandated that states implement one-call systems to prevent damage to underground pipelines and other utilities.
In 2005 the FCC designated 811 as the three-digit number for one-call services. It was to simplify the process and provide an easy-to-remember number to be used nationwide. It officially launched in 2007.
The combination of stringent legislation, effective enforcement, and the adoption of standardized best practices has led to a marked reduction in underground utility damage. As reported in the 2022 DIRT report, damages were cut in half in the decade following the designation of 811 as the national before-you-dig number, but then started rising again and at best have leveled off in recent years.
Increased penalties for non-compliance with damage prevention laws have led to greater adherence to safety protocols. States like Texas and Minnesota have introduced higher fines for failure to comply with one-call laws, leading to better industry practices and fewer damages. Arizona implemented strict enforcement of its damage prevention law, which includes fines for violations.
A successful case study includes Virginia’s state law requiring a positive response from utility operators — confirming that lines have been marked before excavation. It has been shown to reduce damage incidents.
", "content_plain": "Underground infrastructure has existed for thousands of years and is critical to modern society. It includes essential services like electricity, gas, water, and telecommunications. Many cities are facing aging underground infrastructure. Underground systems today include widespread networks of underground fiber optic cables. Smart cities introduce new forms of underground infrastructure including sensors and automated systems. In response to climate change, green infrastructure includes permeable pavements and underground water storage systems to manage stormwater and reduce flooding. This hidden underground network has a significant risk of damage during excavation leading to costly repairs, service disruptions, and life-threatening incidents. According to the Common Ground Alliance (CGA) with information compiled by various industry groups, over 20 million miles of pipes, cables, and wire are buried below ground. This estimate was first established in 1994 and is understood to have grown significantly since then. Damages per million dollars of construction spending and damages per one thousand 811 center transmissions increased 12.35% and 9.34% respectively from 2021 to 2022 as reported in the CGA’s 2022 Damage Information Reporting Tool (DIRT) Report. Regulations To mitigate damage risks a comprehensive framework of federal and state laws, coupled with industry best practices, has been established to guide safe excavation practices. Several government agencies have responsibilities related to underground damage prevention including: Pipeline and Hazardous Materials Safety Administration (PHMSA) Federal Communications Commission (FCC) Occupational Safety and Health Administration (OSHA) Environmental Protection Agency (EPA) National Transportation Safety Board (NTSB) Federal Energy Regulatory Commission (FERC) Department of Homeland Security (DHS) Each agency has a special focus ranging from worker safety and environmental protection to communication and infrastructure resilience. Regulations by states vary but align with federal guidelines and best practices. Nearly all states require that individuals and companies planning to excavate must contact the state’s one-call system before beginning excavation work, generally within 48 to 72 hours. Utilities are responsible for accurately marking the location of their underground facilities within the state-mandated time frame. Excavators must adhere to the markings and maintain the visibility of these marks during excavation. States impose fines and penalties for non-compliance to damage prevention regulations. Enforcement is typically handled by state agencies such as Public Utility Commissions, Departments of Transportation, or dedicated state boards focused on excavation safety. Legislation that requires mandatory reporting of all damage incidents has led to better data collection and analysis. This data has been used to refine standards and improve damage prevention strategies, further reducing incidents. According to the CGA 2022 (DIRT) Report they are monitoring the impact of California and Virginia’s new legislation that strengthens enforcement of no-notification damages. Promoting Standards The CGA is the industry’s primary organization responsible for creating and promoting best practices and standards focused on underground damage prevention. The CGA was established as a result of the U.S. Department of Transportation’s Common Ground Study in 1999. Since then, it has played a pivotal role in coordinating efforts among various stakeholders — including utility companies, excavators, regulators, and safety advocates — to develop comprehensive guidelines and standards for safe excavation practices. The CGA publishes its Best Practices Guide and it was updated in 2024. It is recognized as the resource that outlines standardized procedures. They also publish DIRT reports to identify trends and areas for improvement. 811 One-Call System The 811 system represents a successful collaboration between government agencies, utility companies, and industry organizations. It is a cornerstone of underground damage prevention efforts in the United States. The CGA best practices manual includes more than 160 practices that cover all phases of the 811 process. The history of the one-call system began in the 1980s in Rochester, NY, and was known as “Dig Safely New York.” The system allowed excavators to make a single call to notify all utilities of planned exaction work. In 1986, The Pipeline Safety Act amendments required establishing one-call notification systems across the United States. This federal law mandated that states implement one-call systems to prevent damage to underground pipelines and other utilities. In 2005 the FCC designated 811 as the three-digit number for one-call services. It was to simplify the process and provide an easy-to-remember number to be used nationwide. It officially launched in 2007. Legislation’s Lasting Impact The combination of stringent legislation, effective enforcement, and the adoption of standardized best practices has led to a marked reduction in underground utility damage. As reported in the 2022 DIRT report, damages were cut in half in the decade following the designation of 811 as the national before-you-dig number, but then started rising again and at best have leveled off in recent years. Increased penalties for non-compliance with damage prevention laws have led to greater adherence to safety protocols. States like Texas and Minnesota have introduced higher fines for failure to comply with one-call laws, leading to better industry practices and fewer damages. Arizona implemented strict enforcement of its damage prevention law, which includes fines for violations. A successful case study includes Virginia’s state law requiring a positive response from utility operators — confirming that lines have been marked before excavation. It has been shown to reduce damage incidents.", "image": "https://bermex.acrt.com/wp-content/uploads/2024/08/Exposed-Pipeline-Web.png", "modified": "2026-03-12T11:59:38-04:00" }, { "id": 3391, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/smart-meters-economic-impact-on-utility-companies/", "title": "Smart Meters’ Economic Impact on Utility Companies", "h1": "Smart Meters’ Economic Impact on Utility Companies", "summary": "Electricity demand is expected to grow by 30% by 2030. Examine the benefits and cost savings that smart meters bring to utility providers.", "content": "Electricity demand is expected to grow by 30% by 2030 after nearly a decade of nearly zero growth. The increase is attributed to the expansion of industries like data centers, robust investment in new and existing manufacturing sectors like semiconductors and batteries, and deployment of electric vehicles according to the U.S. Department of Energy’s (DOE) report released April 17, 2024.
Smart meter penetration is expected to increase in North America to 94% by 2029 according to Internet of Things (IoT) analyst firm, Berg Insight. They report that second-generation smart meter deployments are forecasted to be more than 80% of shipments at the end of 2023-2029. The report stated that intelligent grids are becoming an integral part of the development of smart cities and that smart meters can improve the reliability and resilience of energy supply. Because smart meters enable users to track their energy use, utility companies are predicted to save $157 billion by 2035, according to Business Insider,
According to the DOE, a smarter electrical grid can save energy, protect consumers, safeguard our environment, and ultimately save money for all Americans.
Utilities can achieve economic, operational, and environmental benefits while enhancing customer engagement and satisfaction.
Energy and Cost Savings: Smart meters enable utility companies to implement demand response programs where they can incentivize consumers to reduce or shift their energy usage during peak times, leading to more balanced energy demand and reduced need for additional power plants. Smart meters have been found to reduce energy consumption by up to 10% by providing real-time feedback to consumers, leading to more energy-efficient behavior.
Utilities often rely on peaking power plants, a low-use, high-emitting plant that grid operators rely on during peak times. These power sources, often referred to as “peaker plants” need to fire up quickly and are almost entirely dependent on fossil fuels. Reducing peak demand decreases the need to activate these plants, saving costs.
By reducing peak demand, utilities can lower the overall price they pay for electricity on the wholesale market. Peak demand periods usually correspond to higher wholesale prices.
Grid Stability and Reliability: Utilities can maintain a more stable and reliable grid by spreading out electricity usage more evenly throughout the day. This reduces the risk of blackouts or brownouts caused by overloading the system. A more balanced load allows utilities to operate their systems more efficiently, which reduces wear and tear on equipment and expands the lifespan of infrastructure.
Environmental Benefits: Widespread adoption of smart meters could reduce carbon emissions by 48 million metric tons annually in the U.S. alone. IoT-enabled smart grids provide real-time monitoring of energy distribution. This allows utilities to optimize power generation and distribution, which means less waste and more reliable service. The National Renewable Energy Laboratory (NREL) and other studies indicate that smart meters play a crucial role in achieving cleaner energy goals by enabling better integration of renewable energy sources and enhancing grid reliability
Smart meters equipped with IoT sensors contribute to reducing carbon emissions by providing real-time data on energy usage, which allows consumers and utility companies to optimize energy consumption and shift demand away from peak times. Customers who reduce energy usage at peak times allow smart system energy to reduce reliance on additional power stations so they can make the most use of renewable energy, such as solar and wind. The reduction in power generation from fossil fuels leads to lower overall emissions.
Economic Benefits: Reduction in peak demand reduces costly investments in new generation, transmission, and distribution infrastructure needed to handle peak loads. Customers who participate in demand response programs can benefit from lower energy bills. By offering programs that help customers save money and reduce their environmental impact, utilities can improve customer satisfaction and loyalty.
", "content_plain": "Electricity demand is expected to grow by 30% by 2030 after nearly a decade of nearly zero growth. The increase is attributed to the expansion of industries like data centers, robust investment in new and existing manufacturing sectors like semiconductors and batteries, and deployment of electric vehicles according to the U.S. Department of Energy’s (DOE) report released April 17, 2024. Smart meter penetration is expected to increase in North America to 94% by 2029 according to Internet of Things (IoT) analyst firm, Berg Insight. They report that second-generation smart meter deployments are forecasted to be more than 80% of shipments at the end of 2023-2029. The report stated that intelligent grids are becoming an integral part of the development of smart cities and that smart meters can improve the reliability and resilience of energy supply. Because smart meters enable users to track their energy use, utility companies are predicted to save $157 billion by 2035, according to Business Insider, According to the DOE, a smarter electrical grid can save energy, protect consumers, safeguard our environment, and ultimately save money for all Americans. The Benefits of Demand Response Through Smart Meters Utilities can achieve economic, operational, and environmental benefits while enhancing customer engagement and satisfaction. Energy and Cost Savings: Smart meters enable utility companies to implement demand response programs where they can incentivize consumers to reduce or shift their energy usage during peak times, leading to more balanced energy demand and reduced need for additional power plants. Smart meters have been found to reduce energy consumption by up to 10% by providing real-time feedback to consumers, leading to more energy-efficient behavior. Utilities often rely on peaking power plants, a low-use, high-emitting plant that grid operators rely on during peak times. These power sources, often referred to as “peaker plants” need to fire up quickly and are almost entirely dependent on fossil fuels. Reducing peak demand decreases the need to activate these plants, saving costs. By reducing peak demand, utilities can lower the overall price they pay for electricity on the wholesale market. Peak demand periods usually correspond to higher wholesale prices. Grid Stability and Reliability: Utilities can maintain a more stable and reliable grid by spreading out electricity usage more evenly throughout the day. This reduces the risk of blackouts or brownouts caused by overloading the system. A more balanced load allows utilities to operate their systems more efficiently, which reduces wear and tear on equipment and expands the lifespan of infrastructure. Environmental Benefits: Widespread adoption of smart meters could reduce carbon emissions by 48 million metric tons annually in the U.S. alone. IoT-enabled smart grids provide real-time monitoring of energy distribution. This allows utilities to optimize power generation and distribution, which means less waste and more reliable service. The National Renewable Energy Laboratory (NREL) and other studies indicate that smart meters play a crucial role in achieving cleaner energy goals by enabling better integration of renewable energy sources and enhancing grid reliability Smart meters equipped with IoT sensors contribute to reducing carbon emissions by providing real-time data on energy usage, which allows consumers and utility companies to optimize energy consumption and shift demand away from peak times. Customers who reduce energy usage at peak times allow smart system energy to reduce reliance on additional power stations so they can make the most use of renewable energy, such as solar and wind. The reduction in power generation from fossil fuels leads to lower overall emissions. Economic Benefits: Reduction in peak demand reduces costly investments in new generation, transmission, and distribution infrastructure needed to handle peak loads. Customers who participate in demand response programs can benefit from lower energy bills. By offering programs that help customers save money and reduce their environmental impact, utilities can improve customer satisfaction and loyalty.", "image": "https://bermex.acrt.com/wp-content/uploads/2024/08/Smart-Meter-Web.png", "modified": "2026-03-12T11:57:48-04:00" }, { "id": 5400, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/weidner-attributes-success-to-strong-management-and-seasoned-employees/", "title": "Weidner Attributes Success to Strong Management and Seasoned Employees", "h1": "Weidner Attributes Success to Strong Management and Seasoned Employees", "summary": "Trevor Weidner’s journey began in residential collections and has evolved to supervising a team of meter readers in Columbus, Ohio. His progression culminated recently with his completion of ACRT Services’ annual Honor’s Program, aimed at developing leadership skills. “Management skills …", "content": "Trevor Weidner’s journey began in residential collections and has evolved to supervising a team of meter readers in Columbus, Ohio. His progression culminated recently with his completion of ACRT Services’ annual Honor’s Program, aimed at developing leadership skills.
“Management skills are something I’m continually learning. Listening to company executives discuss managing multiple tasks and problem-solving deeply resonated with me. Learning from leaders who began in entry-level positions and advanced through hard work and continuous learning was truly inspiring,” shared Weidner.
He started in one of the more difficult positions at Bermex. Collections isn’t an easy job because it often involves conversations with residents who are behind on their bills and can require gas to be shut off. When Weidner wasn’t working on collection routes, he was gaining experience completing services including leak inspections and theft investigations. It was during a time of management changes that Weidner advanced to team leader. Without good leadership, they were experiencing penalties from the utility. Weidner, along with team leaders Kim Tripplett, and Dawn Stackhouse stepped up to take over a supervisor’s work. As a team, they were able to make a reduction in skips by 50% in less than two months and reduced penalties by 94%. Their teamwork, feedback, and coaching resulted in all three receiving the company Going the Extra Mile (G.E.M.) Award.
Weidner continued as team lead until he was promoted to supervisor in 2023. He appreciates the support and experience his manager David Mills shares with him. Weidner also attributes his success to Kim Tripplet calling the two of them the dynamic duo. “She’s been with the company 27 years, and I don’t think anyone works harder than Kim.” His team includes 20 people who read residential and commercial routes. Weidner also has two teams that do the difficult work of reading from vaults in the ground. On the team are readers who still do foot routes walking as much as 10 miles a day in all kinds of weather.
It is important to Weidner that he makes sure his work is getting done and that he sets his team up for success.
", "content_plain": "Trevor Weidner’s journey began in residential collections and has evolved to supervising a team of meter readers in Columbus, Ohio. His progression culminated recently with his completion of ACRT Services’ annual Honor’s Program, aimed at developing leadership skills. “Management skills are something I’m continually learning. Listening to company executives discuss managing multiple tasks and problem-solving deeply resonated with me. Learning from leaders who began in entry-level positions and advanced through hard work and continuous learning was truly inspiring,” shared Weidner. He started in one of the more difficult positions at Bermex. Collections isn’t an easy job because it often involves conversations with residents who are behind on their bills and can require gas to be shut off. When Weidner wasn’t working on collection routes, he was gaining experience completing services including leak inspections and theft investigations. It was during a time of management changes that Weidner advanced to team leader. Without good leadership, they were experiencing penalties from the utility. Weidner, along with team leaders Kim Tripplett, and Dawn Stackhouse stepped up to take over a supervisor’s work. As a team, they were able to make a reduction in skips by 50% in less than two months and reduced penalties by 94%. Their teamwork, feedback, and coaching resulted in all three receiving the company Going the Extra Mile (G.E.M.) Award. Weidner continued as team lead until he was promoted to supervisor in 2023. He appreciates the support and experience his manager David Mills shares with him. Weidner also attributes his success to Kim Tripplet calling the two of them the dynamic duo. “She’s been with the company 27 years, and I don’t think anyone works harder than Kim.” His team includes 20 people who read residential and commercial routes. Weidner also has two teams that do the difficult work of reading from vaults in the ground. On the team are readers who still do foot routes walking as much as 10 miles a day in all kinds of weather. It is important to Weidner that he makes sure his work is getting done and that he sets his team up for success.", "image": "https://bermex.acrt.com/wp-content/uploads/2024/07/Trevor-Weidner-Web.png", "modified": "2026-03-09T17:47:11-04:00" }, { "id": 3380, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/a-damage-prevention-career-in-motion-jimmy-zacharias/", "title": "A Damage Prevention Career in Motion: Jimmy Zacharias", "h1": "A Damage Prevention Career in Motion: Jimmy Zacharias", "summary": "Jimmy Zacharias has been in the damage prevention industry for nearly a decade and started as a driver. When he joined Bermex, Zacharias left a lasting impression on the utility’s supervisor and was quickly promoted to the damage prevention supervisor …", "content": "Jimmy Zacharias has been in the damage prevention industry for nearly a decade and started as a driver. When he joined Bermex, Zacharias left a lasting impression on the utility’s supervisor and was quickly promoted to the damage prevention supervisor role based on his knowledge and experience. He has an operator qualification (OQ) and a certification through the Northeast Gas Association (NGA).
As a supervisor, much of Zacharias’ responsibilities revolve around communication – whether it’s with his employees, contractors, or the utility. Over the years, he’s learned how to balance making himself available to his employees and defusing confrontational contractors.
Educating the public also plays an important role in Zacharias’ job. Whether it’s encouraging the public to call 811 before they dig, or respectfully explaining to contractors that Bermex is there to help, educate, and protect the utility’s facilities, rather than getting them in trouble.
It’s this variety that Zacharias enjoys most about his job. “Each day is different and is never boring. You aren’t suck in an office and are out working on job sites with contractors. Plus, I like being outdoors,” he shares.
Zacharias also notes, “If you’re looking for a job that isn’t stressful, doesn’t have a set route every day like you, and you work at your pace, this makes a great career.”
In his spare time, Zacharias races in NASCAR’s Modified Division, granting him the opportunity to race at some of the highest levels on dirt and asphalt-modified tracks. He’s a father of three boys and shares his love of off-road riding through the woods and cross country with them, sharing his two oldest have been practically raised on four-wheelers. His two-year-old is getting involved and already wants to be in a race car. “There’s never a dull moment!”
", "content_plain": "Jimmy Zacharias has been in the damage prevention industry for nearly a decade and started as a driver. When he joined Bermex, Zacharias left a lasting impression on the utility’s supervisor and was quickly promoted to the damage prevention supervisor role based on his knowledge and experience. He has an operator qualification (OQ) and a certification through the Northeast Gas Association (NGA). As a supervisor, much of Zacharias’ responsibilities revolve around communication – whether it’s with his employees, contractors, or the utility. Over the years, he’s learned how to balance making himself available to his employees and defusing confrontational contractors. Educating the public also plays an important role in Zacharias’ job. Whether it’s encouraging the public to call 811 before they dig, or respectfully explaining to contractors that Bermex is there to help, educate, and protect the utility’s facilities, rather than getting them in trouble. It’s this variety that Zacharias enjoys most about his job. “Each day is different and is never boring. You aren’t suck in an office and are out working on job sites with contractors. Plus, I like being outdoors,” he shares. Zacharias also notes, “If you’re looking for a job that isn’t stressful, doesn’t have a set route every day like you, and you work at your pace, this makes a great career.” In his spare time, Zacharias races in NASCAR’s Modified Division, granting him the opportunity to race at some of the highest levels on dirt and asphalt-modified tracks. He’s a father of three boys and shares his love of off-road riding through the woods and cross country with them, sharing his two oldest have been practically raised on four-wheelers. His two-year-old is getting involved and already wants to be in a race car. “There’s never a dull moment!”", "image": "https://bermex.acrt.com/wp-content/uploads/2024/07/Jimmy-Zacharias-Web.png", "modified": "2026-03-09T17:49:54-04:00" }, { "id": 3373, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/dan-cerrezuela-joins-acrt-services/", "title": "Dan Cerrezuela Joins ACRT Services as Business Development Manager", "h1": "Dan Cerrezuela Joins ACRT Services as Business Development Manager", "summary": "June 19, 2024 — Stow, Ohio — We’re pleased to introduce Dan Cerrezuela as our newest business development manager. Cerrezuela brings more than three decades of experience within the utility sector, including advanced metering infrastructure, smart grid industries, and water …", "content": "June 19, 2024 — Stow, Ohio — We’re pleased to introduce Dan Cerrezuela as our newest business development manager. Cerrezuela brings more than three decades of experience within the utility sector, including advanced metering infrastructure, smart grid industries, and water utility management.
In this metering services-focused role, Cerrezuela will aim to surpass client expectations and ensure satisfaction by crafting tailored plans and solutions that perfectly match each customer’s unique needs.
“I look forward to contributing to the success of the company,” shared Cerrezuela. “I am eager to apply my years of industry experience to foster growth and develop strategic partnerships that benefit our clients.”
Over the years, he has acquired experience in water treatment, distribution, customer service, and management. Most recently, Cerrezuela served as a project manager at Veolia, a company that specializes in water management, waste management, and energy services. He was also previously employed by Core & Main and Aclara.
“We are thrilled to welcome Dan as our new business development manager,” said Brian Astman, director of business development at ACRT Services. “With 30 years of experience in the metering services industry, Dan brings a wealth of knowledge and expertise that will be invaluable as we continue to innovate and grow.”
Cerrezuela holds a B.S. in chemistry from the University of Toledo. He also has been licensed in water treatment and distribution.
ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, ecological consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. ACRT Services supports four wholly-owned subsidiaries — EnviroScience, Bermex, ACRT Pacific, and ACRT. To learn more about ACRT Services, visit services.acrt.com.
", "content_plain": "June 19, 2024 — Stow, Ohio — We’re pleased to introduce Dan Cerrezuela as our newest business development manager. Cerrezuela brings more than three decades of experience within the utility sector, including advanced metering infrastructure, smart grid industries, and water utility management. In this metering services-focused role, Cerrezuela will aim to surpass client expectations and ensure satisfaction by crafting tailored plans and solutions that perfectly match each customer’s unique needs. “I look forward to contributing to the success of the company,” shared Cerrezuela. “I am eager to apply my years of industry experience to foster growth and develop strategic partnerships that benefit our clients.” Over the years, he has acquired experience in water treatment, distribution, customer service, and management. Most recently, Cerrezuela served as a project manager at Veolia, a company that specializes in water management, waste management, and energy services. He was also previously employed by Core & Main and Aclara. “We are thrilled to welcome Dan as our new business development manager,” said Brian Astman, director of business development at ACRT Services. “With 30 years of experience in the metering services industry, Dan brings a wealth of knowledge and expertise that will be invaluable as we continue to innovate and grow.” Cerrezuela holds a B.S. in chemistry from the University of Toledo. He also has been licensed in water treatment and distribution. About ACRT Services ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, ecological consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. ACRT Services supports four wholly-owned subsidiaries — EnviroScience, Bermex, ACRT Pacific, and ACRT. To learn more about ACRT Services, visit services.acrt.com.", "image": "https://bermex.acrt.com/wp-content/uploads/2024/06/Daniel-Cerrezuela-Web.png", "modified": "2026-03-09T17:51:03-04:00" }, { "id": 3362, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/advancing-workplace-safety-2024-national-safety-month/", "title": "Advancing Workplace Safety: 2024 National Safety Month", "h1": "Advancing Workplace Safety: 2024 National Safety Month", "summary": "By Alan Ely, Safety Manager, Bermex While safety matters 24/7/365, a special 30 days are dedicated each June to giving safety the additional attention it deserves. This year, the National Safety Council (NSC) is spotlighting the following four topics during …", "content": "By Alan Ely, Safety Manager, Bermex
While safety matters 24/7/365, a special 30 days are dedicated each June to giving safety the additional attention it deserves. This year, the National Safety Council (NSC) is spotlighting the following four topics during National Safety Month: safety engagement, roadway safety, risk reduction, and slips, trips, and falls.
![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2024/06/2024-safety-engagement_1.jpg\")
The National Institute for Occupational Safety and Health (NIOSH) is a great resource for workplace safety and health topics. The organization recommends that both employers and employees be engaged in safety to develop policies and procedures to identify, monitor, mitigate, and eliminate work-related hazards.
Throughout this collaboration between employers and employees, it’s important to engage employees in safety programs. At Bermex, employees can serve on safety committees, as Area Safety Representatives, and more. These programs help foster a culture of safety, showing that engagement often leads to positive outcomes.
Tips for fostering safety engagement and a culture of safety:
![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2024/06/2024-roadway-safety_2.jpg\")
According to the National Highway Traffic Safety Administration (NHTSA), distracted driving claimed the lives of 3,308 people in 2022 alone. While all organizations should strive to eliminate distracted driving, the relevance of roadway safety in the metering industry spans beyond just that.
In 2023, employees across our ACRT Services family of companies collectively drove over 26 million miles. By being alert and aware of changing weather conditions, traffic patterns, driving locations, and infrastructure, our teams arrived home safely each evening.
Many causes of incidents are considered preventable. Consider these best practices for ensuring roadway safety:
![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2024/06/2024-risk-reduction_3.jpg\")
In the meter reading industry, workers encounter several common hazards, including:
By staying aware and getting the right training, meter readers can avoid many of these dangers and stay safe on the job. Here are a few strategies for effective risk reduction:
![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2024/06/2024-stf_4.jpg\")
Slips, trips, and falls cause nearly 700 fatalities per year and many more injurious accidents in the workplace according to the Bureau of Labor Statistics.
To prevent becoming a statistic, wear the correct footwear with laces properly tied to support your ankles. Be aware of your surroundings/walking surface(s) and identify potential hazards in your work environment. Report near misses and share information with the entire organization.
Walking numerous miles each day exposes employees to conditions that can cause strains/sprains of the ankle and knees from uneven terrain, concealed holes, slick surfaces, and degraded sidewalks.
Prevention strategies:
As we observe National Safety Month, it’s a great time to reaffirm our commitment to creating a safer workplace in the metering industry. Our focus this year is on safety engagement, roadway safety, risk reduction, and preventing slips, trips, and falls. By fostering a culture of safety, adopting best practices, and staying vigilant about prevention, we can protect our employees and create a secure working environment. I encourage you to take the National Safety Council’s SafeAtWork pledge this June to show your commitment to safety, from the workplace to any place.
", "content_plain": "By Alan Ely, Safety Manager, Bermex While safety matters 24/7/365, a special 30 days are dedicated each June to giving safety the additional attention it deserves. This year, the National Safety Council (NSC) is spotlighting the following four topics during National Safety Month: safety engagement, roadway safety, risk reduction, and slips, trips, and falls. Safety Engagement The National Institute for Occupational Safety and Health (NIOSH) is a great resource for workplace safety and health topics. The organization recommends that both employers and employees be engaged in safety to develop policies and procedures to identify, monitor, mitigate, and eliminate work-related hazards. Throughout this collaboration between employers and employees, it’s important to engage employees in safety programs. At Bermex, employees can serve on safety committees, as Area Safety Representatives, and more. These programs help foster a culture of safety, showing that engagement often leads to positive outcomes. Tips for fostering safety engagement and a culture of safety: Regular safety meetings and training sessions. Encouraging open communication about safety concerns. Recognizing and rewarding safe behaviors. Roadway Safety According to the National Highway Traffic Safety Administration (NHTSA), distracted driving claimed the lives of 3,308 people in 2022 alone. While all organizations should strive to eliminate distracted driving, the relevance of roadway safety in the metering industry spans beyond just that. In 2023, employees across our ACRT Services family of companies collectively drove over 26 million miles. By being alert and aware of changing weather conditions, traffic patterns, driving locations, and infrastructure, our teams arrived home safely each evening. Many causes of incidents are considered preventable. Consider these best practices for ensuring roadway safety: Defensive driving courses and certifications for employees. Regular vehicle maintenance and safety checks. Implementation of GPS and tracking systems for monitoring driving behaviors. Risk Reduction In the meter reading industry, workers encounter several common hazards, including: Dog Attacks: Meter readers often enter properties with dogs that may be aggressive or territorial. Weather Conditions: Extreme weather, including heat, cold, rain, and snow, can pose risks such as heat stroke, hypothermia, or slipping on ice. Traffic Hazards: Working near roads and crossing streets increases the risk of being struck by vehicles. Falls: Uneven terrain, slippery surfaces, and obstacles like debris can lead to trips, slips, and falls. Electric Shock: Handling electrical meters or working near power lines poses the risk of electric shock. Exposure to Hazardous Materials: Encountering chemicals, pests, or mold in and around meter locations can be harmful. Physical Strain: Repetitive motions, bending, and lifting can lead to musculoskeletal injuries. Violence: Confrontations with hostile customers or trespassers can result in physical harm. Confined Spaces: Accessing meters in tight or enclosed spaces can be dangerous due to limited mobility and ventilation. Ergonomic Issues: Prolonged walking, standing, or carrying equipment can cause ergonomic stress and injuries. By staying aware and getting the right training, meter readers can avoid many of these dangers and stay safe on the job. Here are a few strategies for effective risk reduction: Implementing comprehensive safety policies and procedures. Utilizing technology for hazard detection and prevention. Continuous improvement through incident analysis and feedback loops. Slips, Trips, and Falls Slips, trips, and falls cause nearly 700 fatalities per year and many more injurious accidents in the workplace according to the Bureau of Labor Statistics. To prevent becoming a statistic, wear the correct footwear with laces properly tied to support your ankles. Be aware of your surroundings/walking surface(s) and identify potential hazards in your work environment. Report near misses and share information with the entire organization. Walking numerous miles each day exposes employees to conditions that can cause strains/sprains of the ankle and knees from uneven terrain, concealed holes, slick surfaces, and degraded sidewalks. Prevention strategies: Use of appropriate footwear and personal protective equipment (PPE). Training employees on hazard recognition and prevention techniques. Take the safest route over the shortest. Moving Forward with Safety As we observe National Safety Month, it’s a great time to reaffirm our commitment to creating a safer workplace in the metering industry. Our focus this year is on safety engagement, roadway safety, risk reduction, and preventing slips, trips, and falls. By fostering a culture of safety, adopting best practices, and staying vigilant about prevention, we can protect our employees and create a secure working environment. I encourage you to take the National Safety Council’s SafeAtWork pledge this June to show your commitment to safety, from the workplace to any place.", "image": "https://bermex.acrt.com/wp-content/uploads/2024/06/NSC-Topics.png", "modified": "2026-03-09T17:52:10-04:00" }, { "id": 3343, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/the-new-generation-of-advanced-metering-infrastructure/", "title": "The New Generation of Advanced Metering Infrastructure", "h1": "The New Generation of Advanced Metering Infrastructure", "summary": "By Kenny Murphy, President, Bermex The first smart meters, a component of Advanced Metering Infrastructure (AMI), were installed in 2006 when Pacific Gas & Electric rolled out 9 million meters. As of 2022 smart meters accounted for 72% of all …", "content": "By Kenny Murphy, President, Bermex
The first smart meters, a component of Advanced Metering Infrastructure (AMI), were installed in 2006 when Pacific Gas & Electric rolled out 9 million meters. As of 2022 smart meters accounted for 72% of all electric installations and 88% of total installations were residential. Smart meter installations have doubled since 2010 and reached 124.0 million in 2022. Efforts to educate consumers on the benefits and security of smart meters are helping to increase acceptance and adoption.
Nearly 20 years later, meters are being replaced by a new generation of meters with advanced technology. According to the Edison Foundation, 135 million electric smart meters are estimated to be installed in the U.S. by year-end 2025. The growth in adoption of smart meters nationwide is attributed to the cost and energy savings the new technology provides. Growth is also propelled by improving residential construction activity and a greater number of utilities converting to smart grids.
The first generation of digital meters provided significant benefits over analog meters. They recorded electric use and communicated on a daily schedule back to the utility company for monitoring and billing. Other advantages included automating readings, reducing human errors, and providing enhanced data for better energy management. They also saved utilities the cost of meter readers and field crews to disconnect and reconnect a meter, which reduced transportation costs and carbon emissions.
According to a report by Deloitte, new meters have faster processors, increased memory, can support various communication technologies, and have longer-lasting batteries. “This sort of intelligence is increasingly becoming necessary to manage the expansion of complex energy–producing and energy–consuming devices in households worldwide. Local power generation from solar panels, home battery systems, and eventually electric vehicles being able to transmit electricity back to the grid is becoming more common.”
![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2024/06/vecteezy_solar-panels-on-the-roof-of-a-family-house_1223964-300x138.jpg\")
Electric companies are increasing the use of smart meter data to influence consumer energy use to meet clean energy goals, add customer services, and enhance grid resiliency during severe weather events.
The Edison Foundation in their Smart Meter Deployment report, identified several services provided by utilities. One example highlighted was Florida Power & Light’s (FPL’s) smart meter-enabled energy dashboard designed to help residential customers understand how and why their electricity usage changes over time and provides personalized solutions to help customers control their energy consumption. The dashboard, accessible via FPL’s website or app, utilizes interval data from the customer’s smart meter to compare usage over time, project next month’s bill, and FPL’s Home Energy Survey identifies energy consumption by major household appliances. By using load curve analytics, the survey can pinpoint opportunities for energy efficiency improvements. In addition, FPL’s Care Center Representatives are using the dashboard with customers who call in with bill concerns.
The report highlights services using smart meter data that impact the customer experience and energy use including:
Although the U.S. Smart Meters market is led by electric meters mostly due to the compatibility of existing smart meters, government initiatives, economic incentives, and technology advancements, the growth market for gas and water is increasing.
![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2024/06/Market-Share-Value-300x126.png\")
Gas meters have longer operational lifespans, which has slowed replacement rates along with cost technology challenges. The primary drivers for adoption are enhanced safety through leak detection and better monitoring of consumption. The growth of smart meters for water is increasing because of the demand for water usage, optimization of the billing process, and the benefits of water conservation and leak detection. Challenges in Advanced Metering Infrastructure can include connectivity, especially in remote places but increasing government initiatives for water infrastructure improvements, which include smart water meter installations are playing a significant role in the adoption of smart water meters.
The capabilities of smart meter technology and the data collected through them will continue to expand to help consumers control their energy use and to be an important component in the modernization and resiliency of the power grid. The Advanced Metering Infrastructure industry has heavy regulation by the government, primarily for electricity. Industry associations will continue to fuel innovation and fund the research and development of new technologies to advance the industry.
Sources: IBIS, Statista, PR Newswire, Allied Market Research, EIA, Edison Foundation, Deloitte, and Global News Wire
", "content_plain": "By Kenny Murphy, President, Bermex The first smart meters, a component of Advanced Metering Infrastructure (AMI), were installed in 2006 when Pacific Gas & Electric rolled out 9 million meters. As of 2022 smart meters accounted for 72% of all electric installations and 88% of total installations were residential. Smart meter installations have doubled since 2010 and reached 124.0 million in 2022. Efforts to educate consumers on the benefits and security of smart meters are helping to increase acceptance and adoption. Nearly 20 years later, meters are being replaced by a new generation of meters with advanced technology. According to the Edison Foundation, 135 million electric smart meters are estimated to be installed in the U.S. by year-end 2025. The growth in adoption of smart meters nationwide is attributed to the cost and energy savings the new technology provides. Growth is also propelled by improving residential construction activity and a greater number of utilities converting to smart grids. The first generation of digital meters provided significant benefits over analog meters. They recorded electric use and communicated on a daily schedule back to the utility company for monitoring and billing. Other advantages included automating readings, reducing human errors, and providing enhanced data for better energy management. They also saved utilities the cost of meter readers and field crews to disconnect and reconnect a meter, which reduced transportation costs and carbon emissions. AMI 2.0 According to a report by Deloitte, new meters have faster processors, increased memory, can support various communication technologies, and have longer-lasting batteries. “This sort of intelligence is increasingly becoming necessary to manage the expansion of complex energy–producing and energy–consuming devices in households worldwide. Local power generation from solar panels, home battery systems, and eventually electric vehicles being able to transmit electricity back to the grid is becoming more common.” Electric companies are increasing the use of smart meter data to influence consumer energy use to meet clean energy goals, add customer services, and enhance grid resiliency during severe weather events. The Edison Foundation in their Smart Meter Deployment report, identified several services provided by utilities. One example highlighted was Florida Power & Light’s (FPL’s) smart meter-enabled energy dashboard designed to help residential customers understand how and why their electricity usage changes over time and provides personalized solutions to help customers control their energy consumption. The dashboard, accessible via FPL’s website or app, utilizes interval data from the customer’s smart meter to compare usage over time, project next month’s bill, and FPL’s Home Energy Survey identifies energy consumption by major household appliances. By using load curve analytics, the survey can pinpoint opportunities for energy efficiency improvements. In addition, FPL’s Care Center Representatives are using the dashboard with customers who call in with bill concerns. The report highlights services using smart meter data that impact the customer experience and energy use including: Online access to energy use through company websites and apps Fewer estimated bills Remote connect services for customers who are moving Resolving billing questions Rate plan comparisons to be sure a customer is on the most economical plan Gas and Water Smart Meters Although the U.S. Smart Meters market is led by electric meters mostly due to the compatibility of existing smart meters, government initiatives, economic incentives, and technology advancements, the growth market for gas and water is increasing. Gas meters have longer operational lifespans, which has slowed replacement rates along with cost technology challenges. The primary drivers for adoption are enhanced safety through leak detection and better monitoring of consumption. The growth of smart meters for water is increasing because of the demand for water usage, optimization of the billing process, and the benefits of water conservation and leak detection. Challenges in Advanced Metering Infrastructure can include connectivity, especially in remote places but increasing government initiatives for water infrastructure improvements, which include smart water meter installations are playing a significant role in the adoption of smart water meters. In Conclusion The capabilities of smart meter technology and the data collected through them will continue to expand to help consumers control their energy use and to be an important component in the modernization and resiliency of the power grid. The Advanced Metering Infrastructure industry has heavy regulation by the government, primarily for electricity. Industry associations will continue to fuel innovation and fund the research and development of new technologies to advance the industry. Sources: IBIS, Statista, PR Newswire, Allied Market Research, EIA, Edison Foundation, Deloitte, and Global News Wire", "image": "https://bermex.acrt.com/wp-content/uploads/2024/06/New-Generation-of-Smart-Meters.png", "modified": "2024-06-12T14:51:14-04:00" }, { "id": 3328, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/setting-an-example-through-safe-practices-cole-bronson/", "title": "Setting an Example Through Safe Practices: Cole Bronson", "h1": "Setting an Example Through Safe Practices: Cole Bronson", "summary": "Cole Bronson has a melting pot of professional experience. From operating his own video production company and driving for a national shipping & receiving organization to working at a school for children with developmental disabilities, Bronson brings bits and pieces …", "content": "Cole Bronson has a melting pot of professional experience. From operating his own video production company and driving for a national shipping & receiving organization to working at a school for children with developmental disabilities, Bronson brings bits and pieces from each experience to his current role as a damage prevention supervisor at Bermex.
Bronson says he tries to proceed with his day-to-day supervisor responsibilities with those past experiences and work with different teams and try to make sure everyone is on the same page. Being aligned and transparent with the New York State Electric and Gas (NYSEG) and Rochester Gas and Electric (RG&E) teams is something that Bronson greatly values.
“We’re all out there serving the same purpose – keeping people safe,” he explains. “We’re all on the same team, whether it’s Bermex, the AVANGRID family, or even the contractors. At the end of the day, we want everyone to go home safe to their families.”
He also notes, “Some of the contractors they think were just out there to nag them, for lack of a better word, but that’s not the case. We’re here to help inform and educate. At the end of the day, we’re working to prevent damages and to make sure everyone goes home safe.”
Bronson is making safety a priority in more than one way. The damage prevention supervisor stepped into a new role at the beginning of 2024 as the Bermex Area Safety Representative (ASR) chairperson.
The Bermex ASR team assists in safety communications, safety auditing, identifying at-risk behaviors, near-miss reviews, and incident investigations – overall, making the workplace safer. The team serves as safety champions and act as a conduit between safety management and field employees. They aid in the training and tracking of safety-related items throughout their region and mentor those who need extra help.
As the chairperson, Bronson serves as a voice for his peers. “I appreciate how everyone comes together. We’re all from different walks and different jobs, but we’re all out in the field, so you get to see different perspectives.”
Whether it’s our employees, customers, or contractors, it’s employees like Bronson who help keep Bermex and the communities we serve safe. Learn more about our commitment to safety.
", "content_plain": "Cole Bronson has a melting pot of professional experience. From operating his own video production company and driving for a national shipping & receiving organization to working at a school for children with developmental disabilities, Bronson brings bits and pieces from each experience to his current role as a damage prevention supervisor at Bermex. Bronson says he tries to proceed with his day-to-day supervisor responsibilities with those past experiences and work with different teams and try to make sure everyone is on the same page. Being aligned and transparent with the New York State Electric and Gas (NYSEG) and Rochester Gas and Electric (RG&E) teams is something that Bronson greatly values. “We’re all out there serving the same purpose – keeping people safe,” he explains. “We’re all on the same team, whether it’s Bermex, the AVANGRID family, or even the contractors. At the end of the day, we want everyone to go home safe to their families.” He also notes, “Some of the contractors they think were just out there to nag them, for lack of a better word, but that’s not the case. We’re here to help inform and educate. At the end of the day, we’re working to prevent damages and to make sure everyone goes home safe.” Bronson is making safety a priority in more than one way. The damage prevention supervisor stepped into a new role at the beginning of 2024 as the Bermex Area Safety Representative (ASR) chairperson. The Bermex ASR team assists in safety communications, safety auditing, identifying at-risk behaviors, near-miss reviews, and incident investigations – overall, making the workplace safer. The team serves as safety champions and act as a conduit between safety management and field employees. They aid in the training and tracking of safety-related items throughout their region and mentor those who need extra help. As the chairperson, Bronson serves as a voice for his peers. “I appreciate how everyone comes together. We’re all from different walks and different jobs, but we’re all out in the field, so you get to see different perspectives.” Whether it’s our employees, customers, or contractors, it’s employees like Bronson who help keep Bermex and the communities we serve safe. Learn more about our commitment to safety.", "image": "https://bermex.acrt.com/wp-content/uploads/2024/03/Cole-Bronson_Web.png", "modified": "2026-03-09T17:53:36-04:00" }, { "id": 3312, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/utility-line-locating-safety-guidelines/", "title": "Utility Line Locating Safety Guidelines", "h1": "Utility Line Locating Safety Guidelines", "summary": "Senior Operations Manager Ken Warner discusses the biggest safety hazards of utility line locating and tips on how to help ensure safety.", "content": "By Ken Warner, Senior Operations Manager, Bermex
With the responsibility of locating all underground lines before construction projects start, these professionals are responsible for keeping the community safe, but how do we ensure the safety of utility line locating professionals?
Traveling to multiple job sites means line locators are on the road constantly. Car accidents aren’t entirely avoidable, but it is possible to reduce the risk by:
These simple actions can prevent car accidents and keep your employees safe as they travel from one job site to the next.
Weather is unpredictable, and while working outside is a great thing, sometimes climate can be extreme. Excessive heat and cold can be dangerous, so it is important to educate your line locating professionals on how they can stay safe in all weather conditions.
On hot days:
During cold days:
Walking, lifting, bending, and squatting are all common physical demands that line locating professionals are expected to perform on a daily basis. However, these repeated motions can cause fatigue and injury. Educating utility line locators on how to properly lift heavy objects and how to stretch can prevent injuries from occurring.
Slipping and falling is common in every industry, however, they can be particularly dangerous in utility management. Professionals should always take the time to properly survey a job site for any potential hazards, attend the proper training, and follow safe practices, such as wearing the appropriate footwear.
Confined spaces like manholes can be filled with noxious gasses, which can cause serious health problems. Equipping your employees with the proper personal protective equipment can protect them from serious injury.
Irritating plants, like poison ivy, can be found in places where line locators are needed. It is important that line locators know how to identify these types of plants and how to identify the symptoms of irritation.
Working outdoors has its perks, unfortunately, insects are not one of them. It is possible to receive a tick or mosquito bite or to be stung by a wasp or bee while working. Preventative measures can be taken:
It is also important for employees to know what insects they are allergic to — if they are severely allergic to a bee sting, it is crucial to carry an EpiPen with them on job sites.
Keeping your employees safe should always be your top priority. Providing the proper PPE, equipment, and training can ensure your line locators stay safe on job sites. Educated and properly equipped line locating professionals have everything they need to keep themselves safe on the site.
This article was originally published in Excavation Safety Magazine.
", "content_plain": "By Ken Warner, Senior Operations Manager, Bermex With the responsibility of locating all underground lines before construction projects start, these professionals are responsible for keeping the community safe, but how do we ensure the safety of utility line locating professionals? The Biggest Safety Hazards of Utility Line Locating and How to Ensure Safety Road Time Traveling to multiple job sites means line locators are on the road constantly. Car accidents aren’t entirely avoidable, but it is possible to reduce the risk by: Making sure line locators have a good GPS or mapping system Limiting distractions like talking on the phone or texting Making sure line locators have enough rest to drive properly These simple actions can prevent car accidents and keep your employees safe as they travel from one job site to the next. Weather Weather is unpredictable, and while working outside is a great thing, sometimes climate can be extreme. Excessive heat and cold can be dangerous, so it is important to educate your line locating professionals on how they can stay safe in all weather conditions. On hot days: Take many water breaks to avoid dehydration Wear sunscreen Wear a wide-brim hat During cold days: Dress in layers Bring additional clothing to prevent hypothermia and frostbite in wet conditions Physical Injuries from Repeated Motions, Slips, and Falls Walking, lifting, bending, and squatting are all common physical demands that line locating professionals are expected to perform on a daily basis. However, these repeated motions can cause fatigue and injury. Educating utility line locators on how to properly lift heavy objects and how to stretch can prevent injuries from occurring. Slipping and falling is common in every industry, however, they can be particularly dangerous in utility management. Professionals should always take the time to properly survey a job site for any potential hazards, attend the proper training, and follow safe practices, such as wearing the appropriate footwear. Noxious Gasses and Skin Threats Confined spaces like manholes can be filled with noxious gasses, which can cause serious health problems. Equipping your employees with the proper personal protective equipment can protect them from serious injury. Irritating plants, like poison ivy, can be found in places where line locators are needed. It is important that line locators know how to identify these types of plants and how to identify the symptoms of irritation. Insects Working outdoors has its perks, unfortunately, insects are not one of them. It is possible to receive a tick or mosquito bite or to be stung by a wasp or bee while working. Preventative measures can be taken: To avoid tick bites, wear clothing that covers most of your skin and hats when you can Mosquitoes can be deterred by using a bug spray that contains DEET It is also important for employees to know what insects they are allergic to — if they are severely allergic to a bee sting, it is crucial to carry an EpiPen with them on job sites. Utility Line Locating Professionals Work Hard to Keep the Community Safe, Let’s Look Out for Them Keeping your employees safe should always be your top priority. Providing the proper PPE, equipment, and training can ensure your line locators stay safe on job sites. Educated and properly equipped line locating professionals have everything they need to keep themselves safe on the site. This article was originally published in Excavation Safety Magazine.", "image": "https://bermex.acrt.com/wp-content/uploads/2024/01/Line-Locating_Web.png", "modified": "2026-01-17T15:33:39-05:00" }, { "id": 3273, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/john-hamilton-celebrates-20th-anniversary/", "title": "John Hamilton Celebrates 20th Anniversary", "h1": "John Hamilton Celebrates 20th Anniversary", "summary": "John Hamilton recently celebrated his 20th anniversary with Bermex. Learn more about the tenured meter reader. Tell us about yourself. I live in Reynoldsburg, Ohio and am in a long-term relationship with my girlfriend, Rebecca. I enjoy bicycling, music, and …", "content": "John Hamilton recently celebrated his 20th anniversary with Bermex. Learn more about the tenured meter reader.
Tell us about yourself.This year’s Managers’ Summit brought together representatives from ACRT Services and all four of our operating companies (Bermex, ACRT, ACRT Pacific, and EnviroScience) at Deer Creek State Park in Mt. Sterling, Ohio.
During the Summit, managers from each company had the opportunity to recognize their peers as the top manager of the year with the Hammer of Honor. Each hammer was hand-crafted by ACRT Services CEO Mike Weidner himself.
The Hammer of Honor is awarded to the operations leader who has hammered home their leadership skills, nailed teamwork, chiseled out innovative solutions, and consistently built a sturdy foundation of success. They must be a true master of the craft, demonstrating their ability to drive results and nail every aspect of their role with precision and impact. The winner is the one who truly struck the right chord with their peers, forging success through their outstanding qualities, and dedication.
Learn more about Andrea Hawco, an operations manager, who was named the inaugural Bermex Hammer of Honor recipient.
Tell us about yourself.
I am originally from Newfoundland, Canada. I moved to the United States in 2001 to build a career and it has been an exciting journey. My ideal day is kayaking a river, taking a long hike, or grilling something fun. Toes in the sand are not a bad option, either! And of course, there is my sidekick Lucy – my seven-pound Shorkie (a cross between the Shih Tzu and Yorkshire Terrier), who you’ll find always by my side.
How do you feel about being selected as the inaugural Bermex Hammer of Honor recipient?
Humbled – I have worked hard this year to learn the business and pour everything I have into it. With that, I found a tremendous sense of passion that this was my calling. I leaned in a lot to others to ask for guidance and certainly know I still have so much more to learn. But to know that I work for a company that celebrates your hard work fuels me even more. I am grateful for the relationships I have built with my peers and others around the organization and to know they supported me gives me a great sense of pride – that I do work for the best company.
What is your management style/philosophy?
I like to empower people. I think throughout my career I’ve dealt with so many different teams that it has given me the experience to guide and the wisdom to teach. I don’t like to micromanage however feel my best management is when I can come alongside someone who is willing to learn and support them. I feel very passionate about people and processes. Both are important to success – you cannot have one without the other. I like to engage and think every day is a new opportunity to learn.
What do you enjoy most about your job?
People – I’ve learned that each day presents a different challenge. I didn’t know a thing about this business walking in the door, but I’ve learned that it’s the people that make it special and unique, and that fuels my passion. Operations is a playbook for how you run a successful business. It’s the “law and order” of our organization. You cannot get results on the playbook if you do not have the people to run the plays. And the means to measure how well our people do comes in many forms – sometimes the challenge of completing a large cycle in one day, to cheering on a coworker to set records. We try and make each day count and celebrate our successes together.
With hearts filled with gratitude, the nation stands united on Veterans Day to honor and pay homage to the extraordinary service and sacrifices made by those who have answered the call to protect and defend the United States.
Learn more about the day we honor and pay homage with these seven facts from CNN.
This Veterans Day, take a moment to thank the members of Bermex who served our country.
By Alan Ely, safety manager, Bermex
Companies are always looking for ways to keep their employees out of danger, and the metering industry is no different. With Advanced Metering Infrastructure, or AMI, becoming more and more popular, employees won’t have to face hazardous situations as frequently.
The Federal Energy Regulatory Commission (FERC) classifies AMI as a metering system that collects and records customer consumption data frequently to provide daily transmittal of measurements. There are many safety advantages that Advanced Metering Infrastructure offers because it is automated and does not require a metering professional to go out to the site frequently to collect readings.
AMIs reduce the need for manual meter readings and, when personnel don’t have to be out in the field as often, it reduces the risk of coming into contact with potentially hazardous situations. Workers face dogs, insects, heat, slips and falls, and inclement weather in the field, all of which can be a danger to their safety. If they are able to avoid being in the field frequently, their exposure to these hazards is greatly reduced.
While in the field, there is a high probability of coming into contact with dogs. Many Americans own at least one dog, and, while most of us love the furry friends, sometimes they can be unpredictable. Whether they are pets or strays, dogs can be territorial and may be aggressive or scared.
There are numerous types of insects that utility workers may be exposed to in the field that bite and can potentially carry diseases. There is also the possibility of being bitten or stung by an insect that the worker is allergic to.
As climate change progresses, each summer is getting warmer. Summer temperatures are becoming more and more dangerous, putting workers at risk of dehydration and heat stroke.
Meters are often found in hard-to-reach places outside of homes and businesses. Awkward angles and steep hills can put workers at risk of falling while on the job. Plus, rain, ice, and snow can form in these locations, making them even more dangerous.
From severe heat and cold to heavy rains and snow to ice storms to wind, inclement weather makes working outside dangerous and undesirable. When working on meters, going out in these kinds of weather conditions is extremely dangerous.
While customer interactions are important, AMI can reduce the need for certain conversations with clients. Confrontational interactions can be greatly reduced with the implementation of AMI systems. Additionally, customers are able to request remote turn-off/on when they go on vacation or if a pipe is broken and needs repaired. They no longer need to call a professional out to the site to turn their service on or off. This saves both the customers and utility time since a professional does not need to come out to the site.
In order to avoid energy bills, people will tamper with meters to alter their usage. They can remove meters entirely, sever a meter seal, open a meter base, and so much more to manipulate the readings. AMI systems are able to detect these activities and alert the utility quickly. The AMI supplies the utility with the location and address of the tampering and how many times the meter has been turned on or off with date and time stamps.
Having the proper information about outages is important to the safety of the community and the utility that is responsible for solving the issue. They need to know exactly what areas are affected and how long the outage has been going on. AMI uses capacitors to send high-priority messages to the utility when they lose power. This gives the utility the precise location of the outage so repairs can be made in a timely manner.
While AMI can track usage, tampering, and outages and relay that information to the utility quickly, professionals are still crucial to metering. They are necessary for maintaining utility equipment and making sure customers are being billed correctly. AMI is great for data collection, however, boots-on-the-ground employees are critical to completing equipment repair, maintenance, and other jobs that cannot be automated.
Line locating is one of the most important jobs in utilities, and still requires a utility worker to be on the site. These workers are needed to go into the field and use specialized equipment to detect sewage, water, electric, and various other underground utilities. They mark the ground so contractors, homeowners, and business owners know the location of the utility before they start projects. This prevents damage to lines and potential repercussions, like breaking a water line.
Repairing equipment is also critical to the function of the metering systems. Because many meters are found outside, atmospheric corrosion is common. This type of corrosion is caused by exposure to air and the pollutants in the air. Utility workers are needed to prevent atmospheric corrosion by cleaning meters, preventing condensation, and applying corrosion inhibitors and protective coatings. If the corrosion has gotten too bad then the equipment will need to be replaced, which requires the skill of a trained worker.
If you are interested in learning more about AMI and utility workers in the field, contact our team today.
", "content_plain": "By Alan Ely, safety manager, Bermex Companies are always looking for ways to keep their employees out of danger, and the metering industry is no different. With Advanced Metering Infrastructure, or AMI, becoming more and more popular, employees won’t have to face hazardous situations as frequently. The Federal Energy Regulatory Commission (FERC) classifies AMI as a metering system that collects and records customer consumption data frequently to provide daily transmittal of measurements. There are many safety advantages that Advanced Metering Infrastructure offers because it is automated and does not require a metering professional to go out to the site frequently to collect readings. Reduced Manual Meter Reading Reduces Exposure to Safety Hazards AMIs reduce the need for manual meter readings and, when personnel don’t have to be out in the field as often, it reduces the risk of coming into contact with potentially hazardous situations. Workers face dogs, insects, heat, slips and falls, and inclement weather in the field, all of which can be a danger to their safety. If they are able to avoid being in the field frequently, their exposure to these hazards is greatly reduced. Dogs While in the field, there is a high probability of coming into contact with dogs. Many Americans own at least one dog, and, while most of us love the furry friends, sometimes they can be unpredictable. Whether they are pets or strays, dogs can be territorial and may be aggressive or scared. Insects There are numerous types of insects that utility workers may be exposed to in the field that bite and can potentially carry diseases. There is also the possibility of being bitten or stung by an insect that the worker is allergic to. Heat As climate change progresses, each summer is getting warmer. Summer temperatures are becoming more and more dangerous, putting workers at risk of dehydration and heat stroke. Slips and Falls Meters are often found in hard-to-reach places outside of homes and businesses. Awkward angles and steep hills can put workers at risk of falling while on the job. Plus, rain, ice, and snow can form in these locations, making them even more dangerous. Inclement Weather From severe heat and cold to heavy rains and snow to ice storms to wind, inclement weather makes working outside dangerous and undesirable. When working on meters, going out in these kinds of weather conditions is extremely dangerous. Remote Shutoff Capabilities While customer interactions are important, AMI can reduce the need for certain conversations with clients. Confrontational interactions can be greatly reduced with the implementation of AMI systems. Additionally, customers are able to request remote turn-off/on when they go on vacation or if a pipe is broken and needs repaired. They no longer need to call a professional out to the site to turn their service on or off. This saves both the customers and utility time since a professional does not need to come out to the site. Tamper Detection In order to avoid energy bills, people will tamper with meters to alter their usage. They can remove meters entirely, sever a meter seal, open a meter base, and so much more to manipulate the readings. AMI systems are able to detect these activities and alert the utility quickly. The AMI supplies the utility with the location and address of the tampering and how many times the meter has been turned on or off with date and time stamps. Outage Notifications Having the proper information about outages is important to the safety of the community and the utility that is responsible for solving the issue. They need to know exactly what areas are affected and how long the outage has been going on. AMI uses capacitors to send high-priority messages to the utility when they lose power. This gives the utility the precise location of the outage so repairs can be made in a timely manner. AMI Has Its Benefits, but Having Boots on the Ground is Still Important While AMI can track usage, tampering, and outages and relay that information to the utility quickly, professionals are still crucial to metering. They are necessary for maintaining utility equipment and making sure customers are being billed correctly. AMI is great for data collection, however, boots-on-the-ground employees are critical to completing equipment repair, maintenance, and other jobs that cannot be automated. Line locating is one of the most important jobs in utilities, and still requires a utility worker to be on the site. These workers are needed to go into the field and use specialized equipment to detect sewage, water, electric, and various other underground utilities. They mark the ground so contractors, homeowners, and business owners know the location of the utility before they start projects. This prevents damage to lines and potential repercussions, like breaking a water line. Repairing equipment is also critical to the function of the metering systems. Because many meters are found outside, atmospheric corrosion is common. This type of corrosion is caused by exposure to air and the pollutants in the air. Utility workers are needed to prevent atmospheric corrosion by cleaning meters, preventing condensation, and applying corrosion inhibitors and protective coatings. If the corrosion has gotten too bad then the equipment will need to be replaced, which requires the skill of a trained worker. Want to Learn More About AMI? Talk to Bermex If you are interested in learning more about AMI and utility workers in the field, contact our team today. ", "image": "https://bermex.acrt.com/wp-content/uploads/2023/10/iStock-1134382787.jpg", "modified": "2023-10-16T13:14:14-04:00" }, { "id": 3255, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/celebrating-our-employee-owners-michael-wilson/", "title": "Celebrating Our Employee Owners: Michael Wilson", "h1": "Celebrating Our Employee Owners: Michael Wilson", "summary": "As an industry veteran, Bermex Ready Force Manager Michael Wilson knows a thing or two about what makes a strong organization. Over the years, Wilson has seen and experienced different ownership types, so when Bermex joined the ACRT Services family …", "content": "
As an industry veteran, Bermex Ready Force Manager Michael Wilson knows a thing or two about what makes a strong organization. Over the years, Wilson has seen and experienced different ownership types, so when Bermex joined the ACRT Services family of companies, our employee stock ownership plan (ESOP) was a reason for excitement.
In honor of Employee Ownership Month, Wilson reflected on what an ESOP means to him after spending nearly 30 years with Bermex.
What value do you find value in an ESOP?
It’s money, how do you not find value in money? Especially when you consider the return on investment (ROI). We don’t put any money in and get money!
How has being a part of an ESOP affected your financial situation and retirement planning?
Well, it’s a supplement to whatever else I’ve done as far as retirement planning. For anyone, it starts something for retirement even if one has not considered planning for retirement. And with the economy the way it is now, I am sure there are people who need every single penny of their check right now and may need to postpone any retirement contributions. With our ESOP retirement savings can continue since there is no monetary contribution on our part.
What makes working for an employee-owned company unique?
You get a piece of the success of the company. Some companies do well, and the workers may get a Christmas bonus. Some companies do very well and it’s the CEOs who get bonuses and those lower on the totem pole get nothing. Working for an employee-owned company, you get a piece of the success of the company that can be seen in the increase in the value of the shares you have.
What do you enjoy most about being part of the ESOP?
Seeing the increase in value of the share you have and the pride it gives you knowing that you were part of that success through your hard work.
What advice do you have for employees who are new to the ESOP?
Enjoy the ride! You do good work; the company as a whole does good work. The company does good work, that leads to profits and growth. Profits and growth lead to increased value in the shares from our ESOP.
", "content_plain": "As an industry veteran, Bermex Ready Force Manager Michael Wilson knows a thing or two about what makes a strong organization. Over the years, Wilson has seen and experienced different ownership types, so when Bermex joined the ACRT Services family of companies, our employee stock ownership plan (ESOP) was a reason for excitement. In honor of Employee Ownership Month, Wilson reflected on what an ESOP means to him after spending nearly 30 years with Bermex. What value do you find value in an ESOP? It’s money, how do you not find value in money? Especially when you consider the return on investment (ROI). We don’t put any money in and get money! How has being a part of an ESOP affected your financial situation and retirement planning? Well, it’s a supplement to whatever else I’ve done as far as retirement planning. For anyone, it starts something for retirement even if one has not considered planning for retirement. And with the economy the way it is now, I am sure there are people who need every single penny of their check right now and may need to postpone any retirement contributions. With our ESOP retirement savings can continue since there is no monetary contribution on our part. What makes working for an employee-owned company unique? You get a piece of the success of the company. Some companies do well, and the workers may get a Christmas bonus. Some companies do very well and it’s the CEOs who get bonuses and those lower on the totem pole get nothing. Working for an employee-owned company, you get a piece of the success of the company that can be seen in the increase in the value of the shares you have. What do you enjoy most about being part of the ESOP? Seeing the increase in value of the share you have and the pride it gives you knowing that you were part of that success through your hard work. What advice do you have for employees who are new to the ESOP? Enjoy the ride! You do good work; the company as a whole does good work. The company does good work, that leads to profits and growth. Profits and growth lead to increased value in the shares from our ESOP. Learn how Bermex empowers the best people to help sustain our world with 100% employee-owned, independence guaranteed.", "image": "https://bermex.acrt.com/wp-content/uploads/2023/10/Michael-Wilson_Web_Updated.png", "modified": "2023-10-10T16:35:32-04:00" }, { "id": 3249, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/time-well-spent-with-bermex-leaders/", "title": "Time Well Spent with Bermex Leaders", "h1": "Time Well Spent with Bermex Leaders", "summary": "by Brad Schroeder, Chief Financial Officer, ACRT Services I recently spent time in Texas and had the pleasure of teaming up with Bermex leaders and support staff from several departments including financial planning and analysis, procurement, and fleet, for a …", "content": "by Brad Schroeder, Chief Financial Officer, ACRT Services
I recently spent time in Texas and had the pleasure of teaming up with Bermex leaders and support staff from several departments including financial planning and analysis, procurement, and fleet, for a day.
We got together to discuss and better understand business needs, learn how procurement has been instrumental in projects, and support the leadership team that has been instrumental in driving the business in a positive direction while pulling in profit.
During our visit, we challenged each other to respond to one (or more) of the following questions/statements:
When we paused to envision the future of Bermex, we imagined several ideas including doubling the size of and diversifying the business by growing, scaling, keeping brand consistency, and adding additional services for our customers, such as chips, AMI, project potential, etc. We also discussed the concept of “building the right team” by hiring and promoting from within. When we’re unable to do so, we should bring in dedicated experts, like Bermex recently did with Safety Manager Alan Ely. In a similar fashion, we talked about how successful Senior Business Development Manager (BDM) Dave Mack has been and the prospect of introducing an additional BDM to keep up with the demand. Exploring the advancement of our fleet was also envisioned. We discussed how there is a need to look at how fleet trends are changing and the infrastructure is modernizing. Is there room to advance our fleet? If we electrified our fleet, what would that mean for employees’ days – especially when they’re in the field?
It’s easy to summarize and jokingly say “everything” but there were a few items of concern that seemed to repeat themselves throughout our discussions, including the safety of our employees, challenges within the supply chain and job markets, an awareness of productivity such as being behind on meter reading, and maintaining brand consistency.
In the series of our conversations, we heard a desire to continue building relationships and figuring out what our customers want by keeping a positive mindset and hearing their pain points. Training was also a heavily discussed topic. By leveraging the strength of our Learning and Development team, we have an opportunity to make the concept of training proactive instead of reactive.
While it might be challenging to capture the passion and excitement of the room during our visit in a short article, I can say with confidence that there was a lot of excitement and commitment shown. These individuals make a great team.
Here are a few themes that were highlighted during our time together.
Bermex Operations Manager David Mills is no stranger to the gas and electric industries. For nearly two decades, Mills was employed by Atlanta Gas and Electric (AGL), followed by eight years with another company that does leak surveying and locating across the U.S. before joining Strategitech – now Bermex.
Though this career path isn’t what Mills had originally intended to pursue after earning a master’s degree in business from the University of Georgia, he shares, “I love what I have accomplished in life by working in this industry.”
When it comes to his role as an operations manager, Mills’ leadership style is all about setting his team up for success, helping them achieve their goals, and building relationships. “Working hand-in-hand with these folks excites me. I don’t make my team do anything that I wouldn’t do,” says Mills.
He reflects on the time when Tommy Combs, Ken Warner, Torrey Duhaney, and himself worked on a pilot program in Albany, Ga. Mills recalls, “We were out there climbing under houses, relighting furnaces, hanging meters, you name it.”
It’s helping his team progress through the ranks at Bermex and giving them the ability to achieve in the industry that drives Mills.
“I tell everyone I want them to work hard and go for my job. I want to help them achieve anything they can in life and if I can help them work-wise by getting them into positions that they’re willing to work hard to get there, then that’s what I’ll do,” he explains.
As a visual aid, Mills recently added a “leadership tree” on his office wall that showcases everyone from Bermex President Kenny Murphy down to the current employee of the quarter.
When he’s not focused on his team at Bermex, Mills enjoys spending time with his wife and five adult children (three girls and two boys) and playing golf. Despite not having grandchildren, Mills jokes, he does have three pugs — his babies — and says, “They’re spoiled worse than our kids.”
", "content_plain": "Bermex Operations Manager David Mills is no stranger to the gas and electric industries. For nearly two decades, Mills was employed by Atlanta Gas and Electric (AGL), followed by eight years with another company that does leak surveying and locating across the U.S. before joining Strategitech – now Bermex. Though this career path isn’t what Mills had originally intended to pursue after earning a master’s degree in business from the University of Georgia, he shares, “I love what I have accomplished in life by working in this industry.” When it comes to his role as an operations manager, Mills’ leadership style is all about setting his team up for success, helping them achieve their goals, and building relationships. “Working hand-in-hand with these folks excites me. I don’t make my team do anything that I wouldn’t do,” says Mills. He reflects on the time when Tommy Combs, Ken Warner, Torrey Duhaney, and himself worked on a pilot program in Albany, Ga. Mills recalls, “We were out there climbing under houses, relighting furnaces, hanging meters, you name it.” It’s helping his team progress through the ranks at Bermex and giving them the ability to achieve in the industry that drives Mills. “I tell everyone I want them to work hard and go for my job. I want to help them achieve anything they can in life and if I can help them work-wise by getting them into positions that they’re willing to work hard to get there, then that’s what I’ll do,” he explains. As a visual aid, Mills recently added a “leadership tree” on his office wall that showcases everyone from Bermex President Kenny Murphy down to the current employee of the quarter. When he’s not focused on his team at Bermex, Mills enjoys spending time with his wife and five adult children (three girls and two boys) and playing golf. Despite not having grandchildren, Mills jokes, he does have three pugs — his babies — and says, “They’re spoiled worse than our kids.”", "image": "https://bermex.acrt.com/wp-content/uploads/2023/09/David-Mills_Web.png", "modified": "2026-03-09T17:55:38-04:00" }, { "id": 3233, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/811-day-the-importance-of-line-locating/", "title": "811 Day: The Importance of Line Locating", "h1": "811 Day: The Importance of Line Locating", "summary": "811 Day is here! Learn more about the importance of calling 811 and how Bermex is dedicated to providing precise line locating services.", "content": "By Kenneth Warner, senior operations manager, Bermex
August 11 is here once again, which means it is 811 Day, highlighting the importance of calling 811 before starting any project that may require digging. This annual initiative was created in 2009 by the United States Department of Transportation’s Pipeline and Hazardous Materials Safety Administration to educate the public on the importance of making the call before starting any kind of construction or project that requires digging into the ground.
The purpose of 811 Day is to highlight the importance of calling 811 before you start digging. If a homeowner or business owner doesn’t call 811 and simply starts digging, they risk hitting an important utility line, causing property damage, injury, and even death. In fact, 40% of homeowners don’t call 811 before digging and this failure to call is the largest individual cause of damage to properties and lines.
Calling 811 before digging to locate lines makes both residential and commercial projects significantly safer. When digging, it is possible to hit a variety of lines, each posing its own risks:
It is important to call 811 at least two days prior to your project so a certified technician can come out to your property and mark the areas where lines and pipes are present with flags or spray paint. No matter how small your project is, it is crucial to call 811 if any digging is required. This includes seemingly ‘minor’ projects like:
When you make an 811 call, a ticket is created with your information and that ticket is assigned to our team at Bermex. We send out a field worker as soon as possible to the ticketed location and they use geographic information system (GIS) mapping software and physical detection equipment to locate any lines on the property.
At Bermex, we understand how important it is to have a professional field worker on site to ensure all lines are accounted for and located properly. Marking lines precisely is crucial to preventing injuries and damaged lines. This is why our team combines the accurate geographic data provided by the GIS mapping software and physical detection equipment, such as ground penetrating radars (GPR), so we don’t miss anything. Our employees go through specialized training and have all of the tools they need to handle dangerous situations and identify field hazards, helping them to prevent incidents and create a safe environment for everyone.
Safety is our primary goal, which is why our team at Bermex is celebrating 811 Day. When more people know when they need to call 811, how to call 811, and why they need to call 811 the risk of injuries or damage is greatly reduced.
At Bermex, we value the safety of our employees and clients and we know just how important line locating is in accomplishing that. Our team can locate electric, gas, water, fiber optic, telephone, or any other type of underground line you may encounter. Learn more about calling 811 and our line locating services. Contact our team if you have any questions, or if you are ready to get to work.
", "content_plain": "By Kenneth Warner, senior operations manager, Bermex What is the Significance of 811 Day? August 11 is here once again, which means it is 811 Day, highlighting the importance of calling 811 before starting any project that may require digging. This annual initiative was created in 2009 by the United States Department of Transportation’s Pipeline and Hazardous Materials Safety Administration to educate the public on the importance of making the call before starting any kind of construction or project that requires digging into the ground. Safety is Crucial When Digging The purpose of 811 Day is to highlight the importance of calling 811 before you start digging. If a homeowner or business owner doesn’t call 811 and simply starts digging, they risk hitting an important utility line, causing property damage, injury, and even death. In fact, 40% of homeowners don’t call 811 before digging and this failure to call is the largest individual cause of damage to properties and lines. Calling 811 before digging to locate lines makes both residential and commercial projects significantly safer. When digging, it is possible to hit a variety of lines, each posing its own risks: Damaging gas lines can cause explosions due to a mass release of natural gas Hitting a sewer line can cause wet areas, sinkholes, and potential exposure to hazardous materials Damaged water lines can flood homes and cut off water access for many homes and businesses Hitting electrical lines can cause loss of power to a large area and a risk of fatal electric shock It is important to call 811 at least two days prior to your project so a certified technician can come out to your property and mark the areas where lines and pipes are present with flags or spray paint. No matter how small your project is, it is crucial to call 811 if any digging is required. This includes seemingly ‘minor’ projects like: Planting trees Installing fencing Building a patio or deck Installing a mailbox Installing a pool How Bermex Makes a Difference When You Call 811 What Happens When You Call 811? When you make an 811 call, a ticket is created with your information and that ticket is assigned to our team at Bermex. We send out a field worker as soon as possible to the ticketed location and they use geographic information system (GIS) mapping software and physical detection equipment to locate any lines on the property. How Bermex Prioritizes Safety During Line Locating At Bermex, we understand how important it is to have a professional field worker on site to ensure all lines are accounted for and located properly. Marking lines precisely is crucial to preventing injuries and damaged lines. This is why our team combines the accurate geographic data provided by the GIS mapping software and physical detection equipment, such as ground penetrating radars (GPR), so we don’t miss anything. Our employees go through specialized training and have all of the tools they need to handle dangerous situations and identify field hazards, helping them to prevent incidents and create a safe environment for everyone. Safety is our primary goal, which is why our team at Bermex is celebrating 811 Day. When more people know when they need to call 811, how to call 811, and why they need to call 811 the risk of injuries or damage is greatly reduced. Work with Us At Bermex, we value the safety of our employees and clients and we know just how important line locating is in accomplishing that. Our team can locate electric, gas, water, fiber optic, telephone, or any other type of underground line you may encounter. Learn more about calling 811 and our line locating services. Contact our team if you have any questions, or if you are ready to get to work.", "image": "https://bermex.acrt.com/wp-content/uploads/2023/08/linelocating-1.jpg", "modified": "2023-08-10T08:48:29-04:00" }, { "id": 3228, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/basil-anglin-celebrates-30-years-with-bermex/", "title": "Basil Anglin Celebrates 30 Years with Bermex", "h1": "Basil Anglin Celebrates 30 Years with Bermex", "summary": "Basil Anglin started with Bermex in Fort Lauderdale, Fla. Thirty years later he is an assistant supervisor and helping others learn about metering services. “Hard work always pays off! Thank you for having me so many years, as I consider …", "content": "Basil Anglin started with Bermex in Fort Lauderdale, Fla. Thirty years later he is an assistant supervisor and helping others learn about metering services.
“Hard work always pays off! Thank you for having me so many years, as I consider Bermex family.”
Supervisor Andres Gallego had this to say about Basil, “Basil, yet again you’ve gone beyond the call of duty, and your work is hugely appreciated, your contribution proves what I already knew, that you are a strong team player and a connoisseur of excellence. No matter how big a crowd may be, a person like you always stands out, Happy 30-year anniversary!”
", "content_plain": "Basil Anglin started with Bermex in Fort Lauderdale, Fla. Thirty years later he is an assistant supervisor and helping others learn about metering services. “Hard work always pays off! Thank you for having me so many years, as I consider Bermex family.” Supervisor Andres Gallego had this to say about Basil, “Basil, yet again you’ve gone beyond the call of duty, and your work is hugely appreciated, your contribution proves what I already knew, that you are a strong team player and a connoisseur of excellence. No matter how big a crowd may be, a person like you always stands out, Happy 30-year anniversary!”", "image": "https://bermex.acrt.com/wp-content/uploads/2023/07/Basil-Anglin_Web.png", "modified": "2026-03-12T12:58:48-04:00" }, { "id": 3796, "type": "page", "url": "https://bermex.acrt.com/start-a-project/", "title": "Start a Project", "h1": "Start a Project", "summary": "", "content": "Whether you’re a utility looking for a trusted field services partner, a homeowner with questions about what we’re doing in your neighborhood, or exploring career opportunities, we’re here to help. Fill out the form below, and we’ll connect you with the right person on our team.
Phone: 800.622.2562
Address:
Bermex
5070 Stow Road
Stow, OH 44224
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM EST
", "content_plain": "Ready to Partner with Bermex? Whether you’re a utility looking for a trusted field services partner, a homeowner with questions about what we’re doing in your neighborhood, or exploring career opportunities, we’re here to help. Fill out the form below, and we’ll connect you with the right person on our team. Contact Information Phone: 800.622.2562 Address: Bermex 5070 Stow Road Stow, OH 44224 Business Hours: Monday – Friday, 8:00 AM – 5:00 PM EST", "image": "https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A4052.webp", "modified": "2026-02-05T14:43:17-05:00" }, { "id": 3607, "type": "page", "url": "https://bermex.acrt.com/about-bermex-inc/", "title": "About", "h1": "About", "summary": "", "content": "Bermex was founded on a handshake in 1972 — a symbol of trust and integrity that continues to define our business more than 50 years later. We pioneered the utility meter reading partnership model in 1983 when we became the first company to partner with a major utility, establishing an approach that transformed how utilities nationwide manage field operations.
Today, we provide comprehensive utility services to gas, electric, water, and telecom providers across the United States. From accurate meter reading and smart meter deployment through damage prevention and compliance programs, our experienced teams work as an extension of your utility operations. We help by reducing costs, improving efficiency, and strengthening customer relationships.
Our success comes from two commitments: hiring exceptional people and building lasting partnerships. Many of our utility clients have worked with us for 10, 20, or even 30+ years, not because they’re locked into contracts, but because we deliver consistent value through expertise, flexibility, and reliability they can’t find elsewhere.
We invest heavily in our employees through comprehensive training, advancement opportunities, and an Employee Stock Ownership Plan (ESOP) that gives team members direct ownership in our success. This people-first approach creates teams who stay with us for decades, building the deep expertise that makes Bermex a trusted partner rather than just another vendor.
As a subsidiary of ACRT Services, Bermex benefits from the resources, stability, and shared values of a larger organization committed to safety, environmental stewardship, and community protection. This backing allows us to invest in technology, training, and innovation while maintaining the responsive, partnership-focused approach that defines our culture.
Learn more about what makes Bermex different below, or connect with our team today to discuss your next utilities project.
Visit ACRT Services![\"Utility](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A3079-1024x683.webp\")
Safety isn’t just a priority, it’s our foundation. Explore our comprehensive safety culture, OSHA compliance programs, ongoing training protocols, and the systems that protect our employees, your infrastructure, and the communities we serve.
Read more![\"Why](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A4289-1024x683.png\")
Discover what sets us apart as a utility services partner. Learn about our proven track record, flexible approach, industry-leading accuracy standards, and the long-term client relationships that validate our value every day.
Read more![\"Bermex](\"https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A2161-1024x683.webp\")
Meet the experienced leaders guiding Bermex. Our leadership team brings decades of utility industry expertise and a shared commitment to operational excellence, employee development, and client partnership.
Read more", "content_plain": "Trusted Utility Services Partner Since 1972 Bermex was founded on a handshake in 1972 — a symbol of trust and integrity that continues to define our business more than 50 years later. We pioneered the utility meter reading partnership model in 1983 when we became the first company to partner with a major utility, establishing an approach that transformed how utilities nationwide manage field operations. Today, we provide comprehensive utility services to gas, electric, water, and telecom providers across the United States. From accurate meter reading and smart meter deployment through damage prevention and compliance programs, our experienced teams work as an extension of your utility operations. We help by reducing costs, improving efficiency, and strengthening customer relationships. Bermex: Built on People and Partnerships Our success comes from two commitments: hiring exceptional people and building lasting partnerships. Many of our utility clients have worked with us for 10, 20, or even 30+ years, not because they’re locked into contracts, but because we deliver consistent value through expertise, flexibility, and reliability they can’t find elsewhere. We invest heavily in our employees through comprehensive training, advancement opportunities, and an Employee Stock Ownership Plan (ESOP) that gives team members direct ownership in our success. This people-first approach creates teams who stay with us for decades, building the deep expertise that makes Bermex a trusted partner rather than just another vendor. Part of ACRT Services As a subsidiary of ACRT Services, Bermex benefits from the resources, stability, and shared values of a larger organization committed to safety, environmental stewardship, and community protection. This backing allows us to invest in technology, training, and innovation while maintaining the responsive, partnership-focused approach that defines our culture. Learn more about what makes Bermex different below, or connect with our team today to discuss your next utilities project. Visit ACRT Services SafetySafety isn’t just a priority, it’s our foundation. Explore our comprehensive safety culture, OSHA compliance programs, ongoing training protocols, and the systems that protect our employees, your infrastructure, and the communities we serve. Read moreWhy Choose Bermex?Discover what sets us apart as a utility services partner. Learn about our proven track record, flexible approach, industry-leading accuracy standards, and the long-term client relationships that validate our value every day. Read moreLeadership TeamMeet the experienced leaders guiding Bermex. Our leadership team brings decades of utility industry expertise and a shared commitment to operational excellence, employee development, and client partnership. Read more", "image": "https://bermex.acrt.com/wp-content/uploads/2026/01/0U2A3490.webp", "modified": "2026-03-05T16:14:18-05:00" }, { "id": 5452, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/the-language-of-safety/", "title": "The Language of Safety", "h1": "The Language of Safety", "summary": "Our latest webinar reviews ways to communicate effectively with employees to improve understanding and retention of the message.", "content": "Our latest webinar reviews ways to communicate effectively with employees to improve understanding and retention of the message.
", "content_plain": "Our latest webinar reviews ways to communicate effectively with employees to improve understanding and retention of the message.", "image": "https://bermex.acrt.com/wp-content/uploads/2023/06/The-Language-of-Safety.png", "modified": "2026-03-05T13:14:09-05:00" }, { "id": 3216, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/alan-ely-named-as-bermex-safety-manager/", "title": "Alan Ely Named as Bermex Safety Manager", "h1": "Alan Ely Named as Bermex Safety Manager", "summary": "June 1, 2023 — Stow, Ohio — We’re excited to welcome Alan Ely to the ACRT Services family of companies as the first-ever safety manager dedicated solely to Bermex. As Bermex’s safety manager, Ely will be responsible for overseeing safety …", "content": "June 1, 2023 — Stow, Ohio — We’re excited to welcome Alan Ely to the ACRT Services family of companies as the first-ever safety manager dedicated solely to Bermex.
As Bermex’s safety manager, Ely will be responsible for overseeing safety across the organization and lead the charge in monitoring trends for leading indicators, creating monthly safety tailboards, sharing daily safety messages, conducting annual required safety training and meetings, and more.
Ely brings more than 15 years of safety-related experience, specializing in the oil and gas industry. Most recently, he served as a superintendent for an excavation company in West Virginia.
“I look forward to translating my experience from the oil and gas industry to the metering services industry and getting to know our Bermex team members,” shared Ely.
“We’re thrilled to bring on our first safety manager dedicated entirely to Bermex. Adding Alan to our organization will allow our safety operations to flourish throughout the company,” said Bermex President Kenny Murphy.
Ely holds several certifications, including first aid/automated external defibrillator/cardiopulmonary resuscitation; Occupational Safety and Health Administration (OSHA) 510, 3015, and 30; and Virginia Mine Safety and Health Administration (MSHA) surface mining credential. He’s also an aerial lift trainer, a Petroleum Education Council (PEC) Safety® instructor, serves as a Verifone operator qualification (OQ) evaluator, and has earned National Center for Construction Education and Research (NCCER) OQ qualifications. In addition, Ely has experience with behavior-based safety programs and root-cause analyses.
He holds a Bachelor of Science in Business Administration and a Master of Science in Safety Management, both from West Virginia University.
", "content_plain": "June 1, 2023 — Stow, Ohio — We’re excited to welcome Alan Ely to the ACRT Services family of companies as the first-ever safety manager dedicated solely to Bermex. As Bermex’s safety manager, Ely will be responsible for overseeing safety across the organization and lead the charge in monitoring trends for leading indicators, creating monthly safety tailboards, sharing daily safety messages, conducting annual required safety training and meetings, and more. Ely brings more than 15 years of safety-related experience, specializing in the oil and gas industry. Most recently, he served as a superintendent for an excavation company in West Virginia. “I look forward to translating my experience from the oil and gas industry to the metering services industry and getting to know our Bermex team members,” shared Ely. “We’re thrilled to bring on our first safety manager dedicated entirely to Bermex. Adding Alan to our organization will allow our safety operations to flourish throughout the company,” said Bermex President Kenny Murphy. Ely holds several certifications, including first aid/automated external defibrillator/cardiopulmonary resuscitation; Occupational Safety and Health Administration (OSHA) 510, 3015, and 30; and Virginia Mine Safety and Health Administration (MSHA) surface mining credential. He’s also an aerial lift trainer, a Petroleum Education Council (PEC) Safety® instructor, serves as a Verifone operator qualification (OQ) evaluator, and has earned National Center for Construction Education and Research (NCCER) OQ qualifications. In addition, Ely has experience with behavior-based safety programs and root-cause analyses. He holds a Bachelor of Science in Business Administration and a Master of Science in Safety Management, both from West Virginia University.", "image": "https://bermex.acrt.com/wp-content/uploads/2023/06/Alan-Ely_Web.png", "modified": "2026-03-12T12:00:54-04:00" }, { "id": 3212, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/john-abramoffs-20th-anniversary-with-bermex/", "title": "John Abramoff’s 20th Anniversary with Bermex", "h1": "John Abramoff’s 20th Anniversary with Bermex", "summary": "John is a lead meter reader and joined Bermex in Cherokee County shortly after moving to Georgia from Los Angeles in 2003. When Billy Stone moved from lead meter reader to supervisor, John became a lead meter reader and assists …", "content": "John is a lead meter reader and joined Bermex in Cherokee County shortly after moving to Georgia from Los Angeles in 2003. When Billy Stone moved from lead meter reader to supervisor, John became a lead meter reader and assists Billy when he is out of the office. John’s enthusiasm, and dedication to the work and his team were evident as he shared his career of 20 years. Our veteran employees contribute significantly to keeping our customers happy so we can also celebrate our long-time contracts.
We have a good system in place but even so, we juggle a lot of things. We can sometimes have 50 to 60 leftover meters to read from the day before. I’ll do routes when we are behind, troubleshoot work orders, and finish incomplete routes. There are days when someone is out sick, has an appointment, or couldn’t finish their area before the end of the day. I have been doing this for so long, I know where the struggles are and the locations with problems that make readings difficult. Some difficulties come from the weather and meters get buried in mud or covered with leaves; some are in rural locations, subdivisions, gated communities, or industrial areas and can be hard to find. I go to the sites with my tablet and make notes the meter readers can see with their handheld meters to help them be aware of difficulties and to make notes of repairs needed. I can mark with paint or flags where the meters are. If I clean up and dig them out, it makes it easier for the readers which helps all of us to get all the meters read.
I’ve learned to work in all seasons, and I like the constant change and to keep moving. Each day is different, and I like helping people. I know the job has struggles and I can help when things fall behind, even if it means working on Saturday. I tell new employees that the work isn’t easy, but it gets better once they learn the routes. Sometimes the homeowners want to hassle you and can be aggressive. I apologize and let them know I have a job to do. You have to kill them with kindness.
I enjoy being outdoors and the freedom to map out my day. I don’t know what I’ll be doing until I get to the office. It’s like a puzzle to put together to determine the best mode of operation. There is a lot of satisfaction in the work and from years of doing this, I can help the rest of the team. We have a solid crew and good coworkers. The relationship between the county and our office is good. We take care of anything they need and get the job done for them.
John has been married for 16 years and enjoys traveling, hiking in the beautiful areas of Georgia, and going to the ocean.
John is a valuable part of our team. He does a good job daily and steps up as needed. Through the years we have become good friends and I hope he will continue to be a part of the Bermex family for many years to come — Billy Stone, meter supervisor, Bermex
", "content_plain": "John is a lead meter reader and joined Bermex in Cherokee County shortly after moving to Georgia from Los Angeles in 2003. When Billy Stone moved from lead meter reader to supervisor, John became a lead meter reader and assists Billy when he is out of the office. John’s enthusiasm, and dedication to the work and his team were evident as he shared his career of 20 years. Our veteran employees contribute significantly to keeping our customers happy so we can also celebrate our long-time contracts. We have a good system in place but even so, we juggle a lot of things. We can sometimes have 50 to 60 leftover meters to read from the day before. I’ll do routes when we are behind, troubleshoot work orders, and finish incomplete routes. There are days when someone is out sick, has an appointment, or couldn’t finish their area before the end of the day. I have been doing this for so long, I know where the struggles are and the locations with problems that make readings difficult. Some difficulties come from the weather and meters get buried in mud or covered with leaves; some are in rural locations, subdivisions, gated communities, or industrial areas and can be hard to find. I go to the sites with my tablet and make notes the meter readers can see with their handheld meters to help them be aware of difficulties and to make notes of repairs needed. I can mark with paint or flags where the meters are. If I clean up and dig them out, it makes it easier for the readers which helps all of us to get all the meters read. I’ve learned to work in all seasons, and I like the constant change and to keep moving. Each day is different, and I like helping people. I know the job has struggles and I can help when things fall behind, even if it means working on Saturday. I tell new employees that the work isn’t easy, but it gets better once they learn the routes. Sometimes the homeowners want to hassle you and can be aggressive. I apologize and let them know I have a job to do. You have to kill them with kindness. I enjoy being outdoors and the freedom to map out my day. I don’t know what I’ll be doing until I get to the office. It’s like a puzzle to put together to determine the best mode of operation. There is a lot of satisfaction in the work and from years of doing this, I can help the rest of the team. We have a solid crew and good coworkers. The relationship between the county and our office is good. We take care of anything they need and get the job done for them. John has been married for 16 years and enjoys traveling, hiking in the beautiful areas of Georgia, and going to the ocean. John is a valuable part of our team. He does a good job daily and steps up as needed. Through the years we have become good friends and I hope he will continue to be a part of the Bermex family for many years to come — Billy Stone, meter supervisor, Bermex", "image": "https://bermex.acrt.com/wp-content/uploads/2023/05/John-Abramoff_Web.png", "modified": "2026-03-09T17:54:53-04:00" }, { "id": 3206, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/meet-ron-cyr-bermexs-newest-meter-services-supervisor/", "title": "Meet Ron Cyr, Bermex’s Newest Meter Services Supervisor", "h1": "Meet Ron Cyr, Bermex’s Newest Meter Services Supervisor", "summary": "Ron Cyr, the newest meter services supervisor in Georgia, could be described as a “pull yourself up by your bootstraps” kind of guy. After a successful 30-some-year career in sales and marketing came to an unexpected end, Cyr embarked on …", "content": "Ron Cyr, the newest meter services supervisor in Georgia, could be described as a “pull yourself up by your bootstraps” kind of guy.
After a successful 30-some-year career in sales and marketing came to an unexpected end, Cyr embarked on a career change. When he moved from Florida to Georgia, Cyr wasn’t fond of the sales positions available, so he turned to the manufacturing industry. He took on low-level, labor-intensive jobs (think walking 15-20 miles a day, lifting 70- to 80-pound tires in 100-degree heat). Being a cup-half-full kind of guy, Cyr was pleased to get in a daily workout (and more), despite the undesirable conditions.
He worked tirelessly for a handful of years before deciding he wanted a job that wasn’t nearly as physically demanding at 60-some years old. “At some point in your life, you start thinking, ‘Maybe I shouldn’t be doing some of this stuff,’” said Cyr.
When he applied to Bermex in January, Cry was looking for a position where he could start in a supervisory or management role to “utilize the experience I’ve gathered over the years to help promote a team in whatever capacity that may be.”
Cyr noted, “Bermex had everything I was looking for. It has stability, growth potential, nationwide appeal, and it allowed me the opportunity to start in the middle instead of the bottom.”
In his five-month tenure with Bermex, Cyr and his team have made great strides. He’s overcome a staffing deficit, went from being three cycles behind to now one day ahead of billing, placed a heightened focus on safety, and more.
When Cyr walked in the door, he said he came with three goals.
Cyr shared, “We recently reached our goal of catching up on cycles. I promised these guys that when we get to that point, I’d take them out. So we’re planning on going bowling and playing laser tag with some wings and pizza to enjoy ourselves.”
", "content_plain": "Ron Cyr, the newest meter services supervisor in Georgia, could be described as a “pull yourself up by your bootstraps” kind of guy. After a successful 30-some-year career in sales and marketing came to an unexpected end, Cyr embarked on a career change. When he moved from Florida to Georgia, Cyr wasn’t fond of the sales positions available, so he turned to the manufacturing industry. He took on low-level, labor-intensive jobs (think walking 15-20 miles a day, lifting 70- to 80-pound tires in 100-degree heat). Being a cup-half-full kind of guy, Cyr was pleased to get in a daily workout (and more), despite the undesirable conditions. He worked tirelessly for a handful of years before deciding he wanted a job that wasn’t nearly as physically demanding at 60-some years old. “At some point in your life, you start thinking, ‘Maybe I shouldn’t be doing some of this stuff,’” said Cyr. When he applied to Bermex in January, Cry was looking for a position where he could start in a supervisory or management role to “utilize the experience I’ve gathered over the years to help promote a team in whatever capacity that may be.” Cyr noted, “Bermex had everything I was looking for. It has stability, growth potential, nationwide appeal, and it allowed me the opportunity to start in the middle instead of the bottom.” In his five-month tenure with Bermex, Cyr and his team have made great strides. He’s overcome a staffing deficit, went from being three cycles behind to now one day ahead of billing, placed a heightened focus on safety, and more. When Cyr walked in the door, he said he came with three goals. Hire additional meter readers Get caught up on reads Maintain that momentum and focus on safety/efficiency Cyr shared, “We recently reached our goal of catching up on cycles. I promised these guys that when we get to that point, I’d take them out. So we’re planning on going bowling and playing laser tag with some wings and pizza to enjoy ourselves.”", "image": "https://bermex.acrt.com/wp-content/uploads/2023/05/Ron-Cyr_Web-1.png", "modified": "2026-03-09T17:56:22-04:00" }, { "id": 3203, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/reinaldo-serrano-jimenez-celebrates-20th-anniversary/", "title": "Reinaldo Serrano Jimenez Celebrates 20th Anniversary", "h1": "Reinaldo Serrano Jimenez Celebrates 20th Anniversary", "summary": "Nearly 20 years ago, Reinaldo Serrano Jimenez, started with Bermex as a meter reader. As time progressed and technology improved, along came smart meters and a dying need for meter readers. That’s when Jimenez was faced with a decision: leave …", "content": "Nearly 20 years ago, Reinaldo Serrano Jimenez, started with Bermex as a meter reader. As time progressed and technology improved, along came smart meters and a dying need for meter readers.
That’s when Jimenez was faced with a decision: leave the company he’d come to love or transfer to the county’s water system. If you’re reading this article, it’s easy to guess which path he chose. Five years later, he’s still with the organization and serving as a lead meter reader, a position he values.
As the lead meter reader, Jimenez is laser-focused on collecting skipped and misreads. He also still finds time to help others finish their routes and guide them along the way.
“On the electric side, we walked a lot – at least 10 miles a day. The water side is a little harder because you never know what you’ll find in the meter box, like snakes, black widows, etc. It’s a little more dangerous. It’s just part of the job,” shared Jimenez.
We spoke to Ron Cyr, meter services supervisor, and he shared the following about Jimenez, who Cyr refers to as his right-hand man.
Reinaldo is an exceptional individual. He is willing to do whatever it takes to get the job done. Reinaldo can run any route and knows them like the back of his hand — I guess that comes with 20 years of experience. Guys like him are the bedrock from which this company was built and has grown so well over the years.
To be in a place for 20 years and still have that attitude and level of commitment is awesome. I’ve worked several places in my life — you don’t see that level of commitment and enthusiasm for their job as I do in Reinaldo. His enthusiasm, his work ethic, and his entire work demeanor are to be commended. He’s an awesome individual.
When Reinaldo sees issues (because he does the cleanup, sees what’s happening on the routes, and sees what readers are missing), he has no problem going up to them and saying, “Hey, when you see this, you need to do that,” to work with everybody, whether they’ve been here 10 years or 10 days. They listen to him because they know he’s not a guy with a million words – he doesn’t say a lot unless he has something to say. When he does, they know he means it. The information he supplies his team with is invaluable.
", "content_plain": "Nearly 20 years ago, Reinaldo Serrano Jimenez, started with Bermex as a meter reader. As time progressed and technology improved, along came smart meters and a dying need for meter readers. That’s when Jimenez was faced with a decision: leave the company he’d come to love or transfer to the county’s water system. If you’re reading this article, it’s easy to guess which path he chose. Five years later, he’s still with the organization and serving as a lead meter reader, a position he values. As the lead meter reader, Jimenez is laser-focused on collecting skipped and misreads. He also still finds time to help others finish their routes and guide them along the way. “On the electric side, we walked a lot – at least 10 miles a day. The water side is a little harder because you never know what you’ll find in the meter box, like snakes, black widows, etc. It’s a little more dangerous. It’s just part of the job,” shared Jimenez. We spoke to Ron Cyr, meter services supervisor, and he shared the following about Jimenez, who Cyr refers to as his right-hand man. Reinaldo is an exceptional individual. He is willing to do whatever it takes to get the job done. Reinaldo can run any route and knows them like the back of his hand — I guess that comes with 20 years of experience. Guys like him are the bedrock from which this company was built and has grown so well over the years. To be in a place for 20 years and still have that attitude and level of commitment is awesome. I’ve worked several places in my life — you don’t see that level of commitment and enthusiasm for their job as I do in Reinaldo. His enthusiasm, his work ethic, and his entire work demeanor are to be commended. He’s an awesome individual. When Reinaldo sees issues (because he does the cleanup, sees what’s happening on the routes, and sees what readers are missing), he has no problem going up to them and saying, “Hey, when you see this, you need to do that,” to work with everybody, whether they’ve been here 10 years or 10 days. They listen to him because they know he’s not a guy with a million words – he doesn’t say a lot unless he has something to say. When he does, they know he means it. The information he supplies his team with is invaluable.", "image": "https://bermex.acrt.com/wp-content/uploads/2023/05/Reinaldo-Serrano-Jimenez_Web.png", "modified": "2026-03-12T12:59:36-04:00" }, { "id": 3200, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/gene-evans-celebrates-20-years-with-bermex/", "title": "Gene Evans Celebrates 20 Years with Bermex", "h1": "Gene Evans Celebrates 20 Years with Bermex", "summary": "Gene (Carl Eugene) Evans is a meter reader based in Cherokee County, Ga. His supervisor Billy Stone (1999), John Abramoff (2003), and Gene are the most tenured employees at this office. Gene came to Bermex later in his career through …", "content": "Gene (Carl Eugene) Evans is a meter reader based in Cherokee County, Ga. His supervisor Billy Stone (1999), John Abramoff (2003), and Gene are the most tenured employees at this office.
Gene came to Bermex later in his career through an ad in the paper. “I expected this to be temporary, but I like what I do and am good at it. I’m glad every day I am able to do the job and I’ll continue working as long as I can. The work is challenging every day. I’ve learned to slow down over the years and not rush. I see things now I didn’t see before. I had an incident — probably 10 years ago — that taught me not to just run up to a meter and stick my hands in. I was training a new guy and a meter that I was expecting to read, he instead offered to read for me. When he opened the lid there was a Copperhead snake. I am sure I would have been bitten if he hadn’t read that meter. He saved my life. Since that time, I realized I was getting complacent. Now I am prepared for what may be under the lid. I want to thank my supervisor Billy Stone, Bermex, and ACRT Services for their support. I have had several surgeries and they have worked with me during these times. Billy is the type of supervisor whose door is always open and who works the same with everyone. It has made a big difference for me in staying all these years.”
Gene has two sons and has been happily married to his wife Doris for two years. He was married by Billy Stone, who is also an ordained minister. “I waited my whole life to find someone who has shown me what marriage is all about.”
Gene has proven to be a dedicated and trustworthy employee. He doesn’t complain about any task assigned; he just gives 100% daily. Working with Gene for the past 20 years, we have become good friends, and I was blessed to perform his and Doris’ marriage. I’m glad he is a part of our team and I hope his future with Bermex will continue for a long time. — Billy Stone, supervisor, meter services
", "content_plain": "Gene (Carl Eugene) Evans is a meter reader based in Cherokee County, Ga. His supervisor Billy Stone (1999), John Abramoff (2003), and Gene are the most tenured employees at this office. Gene came to Bermex later in his career through an ad in the paper. “I expected this to be temporary, but I like what I do and am good at it. I’m glad every day I am able to do the job and I’ll continue working as long as I can. The work is challenging every day. I’ve learned to slow down over the years and not rush. I see things now I didn’t see before. I had an incident — probably 10 years ago — that taught me not to just run up to a meter and stick my hands in. I was training a new guy and a meter that I was expecting to read, he instead offered to read for me. When he opened the lid there was a Copperhead snake. I am sure I would have been bitten if he hadn’t read that meter. He saved my life. Since that time, I realized I was getting complacent. Now I am prepared for what may be under the lid. I want to thank my supervisor Billy Stone, Bermex, and ACRT Services for their support. I have had several surgeries and they have worked with me during these times. Billy is the type of supervisor whose door is always open and who works the same with everyone. It has made a big difference for me in staying all these years.” Gene has two sons and has been happily married to his wife Doris for two years. He was married by Billy Stone, who is also an ordained minister. “I waited my whole life to find someone who has shown me what marriage is all about.” Gene has proven to be a dedicated and trustworthy employee. He doesn’t complain about any task assigned; he just gives 100% daily. Working with Gene for the past 20 years, we have become good friends, and I was blessed to perform his and Doris’ marriage. I’m glad he is a part of our team and I hope his future with Bermex will continue for a long time. — Billy Stone, supervisor, meter services", "image": "https://bermex.acrt.com/wp-content/uploads/2023/05/Gene-Evans_Web.png", "modified": "2026-03-12T12:00:02-04:00" }, { "id": 3191, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/paul-melton-celebrates-25-years-at-bermex/", "title": "Paul Melton Celebrates 25 Years at Bermex", "h1": "Paul Melton Celebrates 25 Years at Bermex", "summary": "When we highlighted the Columbus, Ohio office last year, we spoke with Paul Melton and other tenured employees, including Jim Oldham and Kim Triplet, who celebrated their 25th anniversary two years ago. “We have a running joke about who is …", "content": "When we highlighted the Columbus, Ohio office last year, we spoke with Paul Melton and other tenured employees, including Jim Oldham and Kim Triplet, who celebrated their 25th anniversary two years ago. “We have a running joke about who is going to outlast the other,” said Paul.
“It’s surreal that it has been 25 years; it doesn’t feel that long. But then a lot has changed. My body tells me it has been 25 years! The passage of time is noticeable by the people whot have come and gone and thinking about them brings back memories.” Paul has held many positions all at the Columbus office working. He started as a meter reader, was a lead, a supervisor in the office, and did scheduling for meter readers. “I went back in the field when I was asked because there was a need for experienced readers but I was still able to fill in at the office until that need was filled. Our team of 28 to 30 meter readers eventually came down to four of us now with the introduction of smart meters.”
Paul used to train new hires about all the aspects of the job and the rules about reading gas meters. “If they didn’t pass the test, they didn’t stay. It is that important.” We don’t often have new people now but when we do, Mark Everly trains them in the office and our meter reading team works with them in the field to show them how we do the job so they can get different perspectives to develop their own methods.”
“One of the things I still like best is interacting with the customers. We serve businesses and residences and I look forward to seeing some of the same people, like the security guard at a business who lets me in once a month. I also like the challenges of problem-solving. I treat it like a game to see if I can find new ways to do things, see how long it takes, and make it more efficient. Each day, in addition to our regular routes we are given accounts each morning. They could be reviewing a previous read or service that doesn’t match up. We never know what they are going to be. Our routes have to be completed each day, but I like to complete the TOBs as well throughout my route because you never know what will come up the next day. We can have anywhere from four to 30 of these to complete.”
Paul doesn’t like to talk about what is most proud of when asked, but he lives by the philosophy instilled in him by his first manager: Do the right thing. “I show up every day, and take the extra step, so I can take pride in knowing the job is completed the right way.”
Editor’s Note: Congratulations Mark Everly on celebrating your 15th anniversary this month!
", "content_plain": "When we highlighted the Columbus, Ohio office last year, we spoke with Paul Melton and other tenured employees, including Jim Oldham and Kim Triplet, who celebrated their 25th anniversary two years ago. “We have a running joke about who is going to outlast the other,” said Paul. “It’s surreal that it has been 25 years; it doesn’t feel that long. But then a lot has changed. My body tells me it has been 25 years! The passage of time is noticeable by the people whot have come and gone and thinking about them brings back memories.” Paul has held many positions all at the Columbus office working. He started as a meter reader, was a lead, a supervisor in the office, and did scheduling for meter readers. “I went back in the field when I was asked because there was a need for experienced readers but I was still able to fill in at the office until that need was filled. Our team of 28 to 30 meter readers eventually came down to four of us now with the introduction of smart meters.” Paul used to train new hires about all the aspects of the job and the rules about reading gas meters. “If they didn’t pass the test, they didn’t stay. It is that important.” We don’t often have new people now but when we do, Mark Everly trains them in the office and our meter reading team works with them in the field to show them how we do the job so they can get different perspectives to develop their own methods.” “One of the things I still like best is interacting with the customers. We serve businesses and residences and I look forward to seeing some of the same people, like the security guard at a business who lets me in once a month. I also like the challenges of problem-solving. I treat it like a game to see if I can find new ways to do things, see how long it takes, and make it more efficient. Each day, in addition to our regular routes we are given accounts each morning. They could be reviewing a previous read or service that doesn’t match up. We never know what they are going to be. Our routes have to be completed each day, but I like to complete the TOBs as well throughout my route because you never know what will come up the next day. We can have anywhere from four to 30 of these to complete.” Paul doesn’t like to talk about what is most proud of when asked, but he lives by the philosophy instilled in him by his first manager: Do the right thing. “I show up every day, and take the extra step, so I can take pride in knowing the job is completed the right way.” Editor’s Note: Congratulations Mark Everly on celebrating your 15th anniversary this month!", "image": "https://bermex.acrt.com/wp-content/uploads/2023/04/Paul-Melton_Web.png", "modified": "2026-03-12T09:21:47-04:00" }, { "id": 3186, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/ben-mcdowell-celebrates-a-quarter-century-at-bermex/", "title": "Ben McDowell Celebrates a Quarter-Century at Bermex", "h1": "Ben McDowell Celebrates a Quarter-Century at Bermex", "summary": "If you ask Bermex Meter Services Supervisor Benjamin (Ben) McDowell what’s changed since 1998, he’d tell you a lot but the one thing that has stood the test of time is the people. McDowell started on the Cobb Electric Membership …", "content": "If you ask Bermex Meter Services Supervisor Benjamin (Ben) McDowell what’s changed since 1998, he’d tell you a lot but the one thing that has stood the test of time is the people.
McDowell started on the Cobb Electric Membership Corporation (EMC) contract during its infancy two and a half decades ago as a meter reader. He compares his career at Bermex to high school and his time in the military and notes that people come and go, but the friendships last forever.
After 25 years, McDowell likes to reminisce with some of his fellow tenured team members (Randy Brown, Marcus Kelly, Francois Nanguy, William Reynolds, Abel Sanchez, etc.) who also got their start at Cobb EMC as meter readers.
“We like to remind the newer employees how things have changed, and they have it easy. We joke and tell them, ‘If you had to do what we used to, you wouldn’t make it,’” says McDowell.
It’s the relationship with his team and his Cobb EMC counterparts that McDowell credits his long-term success with the company to and says, “It’s the people I work with. If you don’t like coming to work, then chances are, you won’t be there that long. It all depends on the workspace. I credit everything to my team.”
McDowell explains how Bermex’s work with Cobb EMC has evolved over the years and adds, the contract started with meter readers, then brought on additional team members to do meter disconnects for non-paying customers or when homeowners moved. As time went on, smart meters came along and soon, those original meter reader positions were no longer needed. As Cobb EMC’s work evolved, so did Bermex’s, and soon, meter auditing positions were introduced. These individuals visit the property of each Cobb EMC customer every two years or so to inspect the meter, its base, and the nearby service lines – a service that picked up during the COVID-19 pandemic as Cobb EMC wasn’t turning off customers’ meters for a period.
Another hiccup that came along with advanced technology was the chip shortage during the pandemic. McDowell shares, “Just like COVID affected everybody (including utilities) there weren’t enough chips being produced to make smart meters. We had to break out old-school meters. Construction didn’t stop, there were still people who wanted houses. It wasn’t happening just here in Georgia, it affected the entire country.”
Now that production has picked up and chips are being produced again, McDowell’s team is going in reverse to change out the old-school meters to smart meters that his team won’t have to manually read.
It’s the concept of change that’s kept McDowell on his toes throughout the years. “I know not everybody likes change, but I do enjoy it. Sometimes change can make things interesting, it may be difficult, but it will certainly make things interesting. Once you get used to something, go ok, and switch it up again. Keep your enthusiasm,” he says.
One change that seemingly was received well was a schedule adjustment in 2012 when his team transitioned from the traditional Monday through Friday eight-hour workday to four 10-hour workdays each week. McDowell says it’s proven to be an “attractive schedule” and finds that his team gives its best effort when there are three-day weekends involved.
As for his team over the years, McDowell shares, “It’s been interesting to see the different people who have come and gone when it comes to this job. When it comes to people cutting corners and others doing a great job – you have the bad and good. That’s the fun part about it, people keep you on your toes.”
", "content_plain": "If you ask Bermex Meter Services Supervisor Benjamin (Ben) McDowell what’s changed since 1998, he’d tell you a lot but the one thing that has stood the test of time is the people. McDowell started on the Cobb Electric Membership Corporation (EMC) contract during its infancy two and a half decades ago as a meter reader. He compares his career at Bermex to high school and his time in the military and notes that people come and go, but the friendships last forever. After 25 years, McDowell likes to reminisce with some of his fellow tenured team members (Randy Brown, Marcus Kelly, Francois Nanguy, William Reynolds, Abel Sanchez, etc.) who also got their start at Cobb EMC as meter readers. “We like to remind the newer employees how things have changed, and they have it easy. We joke and tell them, ‘If you had to do what we used to, you wouldn’t make it,’” says McDowell. It’s the relationship with his team and his Cobb EMC counterparts that McDowell credits his long-term success with the company to and says, “It’s the people I work with. If you don’t like coming to work, then chances are, you won’t be there that long. It all depends on the workspace. I credit everything to my team.” McDowell explains how Bermex’s work with Cobb EMC has evolved over the years and adds, the contract started with meter readers, then brought on additional team members to do meter disconnects for non-paying customers or when homeowners moved. As time went on, smart meters came along and soon, those original meter reader positions were no longer needed. As Cobb EMC’s work evolved, so did Bermex’s, and soon, meter auditing positions were introduced. These individuals visit the property of each Cobb EMC customer every two years or so to inspect the meter, its base, and the nearby service lines – a service that picked up during the COVID-19 pandemic as Cobb EMC wasn’t turning off customers’ meters for a period. Another hiccup that came along with advanced technology was the chip shortage during the pandemic. McDowell shares, “Just like COVID affected everybody (including utilities) there weren’t enough chips being produced to make smart meters. We had to break out old-school meters. Construction didn’t stop, there were still people who wanted houses. It wasn’t happening just here in Georgia, it affected the entire country.” Now that production has picked up and chips are being produced again, McDowell’s team is going in reverse to change out the old-school meters to smart meters that his team won’t have to manually read. It’s the concept of change that’s kept McDowell on his toes throughout the years. “I know not everybody likes change, but I do enjoy it. Sometimes change can make things interesting, it may be difficult, but it will certainly make things interesting. Once you get used to something, go ok, and switch it up again. Keep your enthusiasm,” he says. One change that seemingly was received well was a schedule adjustment in 2012 when his team transitioned from the traditional Monday through Friday eight-hour workday to four 10-hour workdays each week. McDowell says it’s proven to be an “attractive schedule” and finds that his team gives its best effort when there are three-day weekends involved. As for his team over the years, McDowell shares, “It’s been interesting to see the different people who have come and gone when it comes to this job. When it comes to people cutting corners and others doing a great job – you have the bad and good. That’s the fun part about it, people keep you on your toes.”", "image": "https://bermex.acrt.com/wp-content/uploads/2023/03/Ben-McDowell-Individual-Web.png", "modified": "2026-03-09T17:56:42-04:00" }, { "id": 3181, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/spotlight-on-safety-three-questions-with-a-professional-meter-reader/", "title": "Spotlight on Safety: Three Questions with a Professional Meter Reader", "h1": "Spotlight on Safety: Three Questions with a Professional Meter Reader", "summary": "By Trevor Weidner, lead meter reader and area safety representative (ASR) I set out to find a meter reader’s thoughts on some aspects of Bermex’s safety initiatives. I wanted to learn about how they conduct themselves safely in the field. …", "content": "By Trevor Weidner, lead meter reader and area safety representative (ASR)
I set out to find a meter reader’s thoughts on some aspects of Bermex’s safety initiatives. I wanted to learn about how they conduct themselves safely in the field.
Anthony (Tony) Richards was kind enough to grant me some of his time.
Tony has been a meter reader based in Columbus, Ohio since October 2019. He began on residential foot routes and demonstrated a profound tenacity for obtaining accurate reads. He eventually came to take on a commercial route that involves a lot of driving, radio reads in underground vaults and large industrial and commercial properties. His route sees a lot of changes and is in constant flux. Because of this, his insights and experience are incredibly valuable.
Q: What is your favorite PPE?
A: I quite like the vest that I wear. It makes me stand out and confirms to customers that I am there to read the meters so there is less hassle. It has a lot of pockets so I can have free hands.
Q: What boots do you like most?
A: I really enjoy the boots I have had from Danner. I currently have a pair of Timberlands but when these are worn out I will be seeking out the Danners.
Q: What recognized hazard do you prioritize watching for in the field?
A: Well, I do a lot of driving on my route and so I am always watching for unprofessional drivers.
He described these drivers as unpredictable, not focused on the road, and lacking etiquette. He spoke about learning to recognize and avoid these drivers where possible. He went on to include that he often has to make stops on the roadside and so he exercised greater caution in picking spots to pull over.
", "content_plain": "By Trevor Weidner, lead meter reader and area safety representative (ASR) I set out to find a meter reader’s thoughts on some aspects of Bermex’s safety initiatives. I wanted to learn about how they conduct themselves safely in the field. Anthony (Tony) Richards was kind enough to grant me some of his time. Tony has been a meter reader based in Columbus, Ohio since October 2019. He began on residential foot routes and demonstrated a profound tenacity for obtaining accurate reads. He eventually came to take on a commercial route that involves a lot of driving, radio reads in underground vaults and large industrial and commercial properties. His route sees a lot of changes and is in constant flux. Because of this, his insights and experience are incredibly valuable. Q: What is your favorite PPE? A: I quite like the vest that I wear. It makes me stand out and confirms to customers that I am there to read the meters so there is less hassle. It has a lot of pockets so I can have free hands. Q: What boots do you like most? A: I really enjoy the boots I have had from Danner. I currently have a pair of Timberlands but when these are worn out I will be seeking out the Danners. Q: What recognized hazard do you prioritize watching for in the field? A: Well, I do a lot of driving on my route and so I am always watching for unprofessional drivers. He described these drivers as unpredictable, not focused on the road, and lacking etiquette. He spoke about learning to recognize and avoid these drivers where possible. He went on to include that he often has to make stops on the roadside and so he exercised greater caution in picking spots to pull over.", "image": "https://bermex.acrt.com/wp-content/uploads/2023/03/Tony-Richards_Web.png", "modified": "2026-03-09T17:52:45-04:00" }, { "id": 3128, "type": "page", "url": "https://bermex.acrt.com/", "title": "Home", "h1": "Home", "summary": "", "content": "Protect infrastructure and public safety with proactive damage prevention services. Our expert teams provide accurate utility line locating, 811 system management, and watch & protect support to prevent costly damage before it happens.
Explore Damage PreventionWhen seconds count, our rapid deployment teams are ready 24/7. We respond to gas line breaks, water emergencies, and urgent utility situations with experienced field crews.
View OfferingAccurate underground utility marking prevents costly strikes and project delays. We provide fast, reliable 811 response with precise line marking using advanced GPR technology.
View OfferingMobile leak detection services keep active worksites safe. Our trained teams monitor for gas leaks in real-time, preventing hazards and ensuring compliance throughout your project.
View Offering Advanced AMR technology delivers accurate data collection with flexible manual and automated options. Our trained, experienced teams provide consistent, reliable reads that reduce billing errors and improve operational efficiency.
View Service Seamless AMI integration with comprehensive planning, deployment, and ongoing support. We manage every phase from route analysis to optimization, helping you maximize your smart meter investment and modernize your operations.
View Service Complete gas compliance services, including leak detection, atmospheric corrosion surveys, and emergency response. Advanced RMLD technology and digital documentation help you meet Public Service Commission requirements and maintain safety standards.
View Service High-accuracy contract meter reading with 99.5% route completion rates. Flexible partnerships tailored to your utility’s needs, combining manual precision with automated efficiency for residential, commercial, and industrial accounts.
View Service Further extend your utility’s reach with door hangers, customer notifications, call center management, and billing support. We handle all the details so you can focus on your core operations while enhancing customer satisfaction.
View Service Comprehensive utility field support, including meter installations, maintenance, and specialized technical services. Our experienced teams work as an extension of your operations to keep service uninterrupted and customers satisfied.
View Service Protect underground infrastructure with proactive damage prevention. As a full-service utility services company, we offer utility line locating, 811 system management, watch and protect monitoring, and emergency response.
View ServiceEnd-to-end field services that seamlessly integrate with your utility operations. From smart meter deployment to ongoing support and compliance, Bermex delivers reliable solutions backed by decades of proven expertise.
Bermex partners with gas, electric, water, and telecom utilities nationwide. Our experienced teams understand the unique challenges of each utility type and deliver tailored solutions that meet your specific operational needs.
![\"Utility](\"https://bermex.acrt.com/wp-content/uploads/2026/01/gas.svg\")
Comprehensive gas compliance services, including leak detection, atmospheric corrosion surveys, and emergency response.
View Utility![\"Utility](\"https://bermex.acrt.com/wp-content/uploads/2026/01/water.svg\")
Water meter reading, AMI deployment, and compliance solutions that ensure billing accuracy and regulatory adherence.
View Utility![\"Utility](\"https://bermex.acrt.com/wp-content/uploads/2026/01/electric.svg\")
Electric meter reading, smart meter deployment, and ongoing AMI support for seamless energy distribution operations.
View Utility![\"Utility](\"https://bermex.acrt.com/wp-content/uploads/2026/01/telecom.svg\")
Damage prevention and line locating services that protect telecom infrastructure and keep connectivity projects on schedule.
View UtilityNoticed Bermex working in your area? We’re partnering with your utility company to read meters, deploy smart metering technology, or perform safety inspections. All our field personnel carry photo ID and wear company uniforms for easy identification.
Have questions? We’re here to help.
About Our WorkFounded in 1972, Bermex has built over five decades of trusted partnerships with utilities across the United States. We’re more than a service provider — we’re an operational partner backed by the deep resources of ACRT Services and driven by employee ownership. Our highly trained teams consistently deliver accuracy, safety, and reliability that utilities depend on.
What Sets Us Apart Stay informed with utility services news, best practices, and industry trends from Bermex.
![\"Utility](\"https://bermex.acrt.com/wp-content/uploads/2026/03/Check-Around-Your-Meter-Web.png\")
![\"Close-up](\"https://bermex.acrt.com/wp-content/uploads/2026/03/How-to-Stay-Safe-Before-Breaking-Ground-Web.png\")
By Davis Mills, project manager, Bermex
Line locating is a growing service line opportunity for Bermex, and the company provides on-the-job training. A career as an underground utility locator can be a great way to use your math and science skills practically. As an underground utility locator, you use maps and other data to find the location of underground utilities before any construction begins. This is important so that workers don’t accidentally damage or disturb these lines during their work.
Underground utility locators have a wide range of responsibilities, which can include:
If you would like to know more, please contact us through our form, reach out to me by calling 813.450.5594, or emailing dmills@bermexinc.com.
", "content_plain": "By Davis Mills, project manager, Bermex Line locating is a growing service line opportunity for Bermex, and the company provides on-the-job training. A career as an underground utility locator can be a great way to use your math and science skills practically. As an underground utility locator, you use maps and other data to find the location of underground utilities before any construction begins. This is important so that workers don’t accidentally damage or disturb these lines during their work. Underground utility locators have a wide range of responsibilities, which can include: Locating and marking underground utilities using locating devices such as ground penetrating radars or acoustic devices Recording data about the location of underground utility lines and structures, using maps, charts, and computers Communicating with contractors, engineers, and other workers involved in construction projects to ensure that underground facilities are not damaged during construction activities Using a variety of tools to locate underground utilities, including shovels, probes, electrical testing using hand-held global positioning systems Reporting any damage to infrastructure and machinery caused by construction crews working near underground lines and structures Inspecting work sites to ensure that underground utility is not damaged during construction Marking underground utility locations using flags and stakes or spray-painting lines on the pavement If you would like to know more, please contact us through our form, reach out to me by calling 813.450.5594, or emailing dmills@bermexinc.com.", "image": "https://bermex.acrt.com/wp-content/uploads/2023/01/Line-Locating-Web.png", "modified": "2023-01-13T18:09:01-05:00" }, { "id": 3169, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/meet-bermex-meter-services-supervisor-andres-gallego/", "title": "Meet Bermex Meter Services Supervisor Andres Gallego", "h1": "Meet Bermex Meter Services Supervisor Andres Gallego", "summary": "Andres Gallego is the supervisor for meter services in Ft. Lauderdale, Fla. He has been with Bermex for seven years and counting. One of the most important things for me is to enjoy a good work-life balance. By doing so, …", "content": "Andres Gallego is the supervisor for meter services in Ft. Lauderdale, Fla. He has been with Bermex for seven years and counting.
One of the most important things for me is to enjoy a good work-life balance. By doing so, I find that I can retain the energy and passion I need to perform to a high standard at work. Each project provides a different challenge, which I thrive upon. I have learned a wide range of skills to help the company and approach each new task with a fresh mindset. I have found this has increased my level of creativity.
I am passionate about what I do here at Bermex and enjoy helping my team with their everyday tasks. They see me working as hard as they do in the field. I like them to feel happy to come on in to work every day and to think of Bermex as family.
I spend my personal time with my family watching futbol (Jajaja.) I have an eight-year-old boy name Tomas and an 11-year-old girl named Sofia. They are currently enrolled in a soccer tournament. When we not watching futbol we like to go out to the beach.
", "content_plain": "Andres Gallego is the supervisor for meter services in Ft. Lauderdale, Fla. He has been with Bermex for seven years and counting. One of the most important things for me is to enjoy a good work-life balance. By doing so, I find that I can retain the energy and passion I need to perform to a high standard at work. Each project provides a different challenge, which I thrive upon. I have learned a wide range of skills to help the company and approach each new task with a fresh mindset. I have found this has increased my level of creativity. I am passionate about what I do here at Bermex and enjoy helping my team with their everyday tasks. They see me working as hard as they do in the field. I like them to feel happy to come on in to work every day and to think of Bermex as family. I spend my personal time with my family watching futbol (Jajaja.) I have an eight-year-old boy name Tomas and an 11-year-old girl named Sofia. They are currently enrolled in a soccer tournament. When we not watching futbol we like to go out to the beach.", "image": "https://bermex.acrt.com/wp-content/uploads/2023/01/Web-Andres-Gallego.png", "modified": "2026-03-09T17:55:59-04:00" }, { "id": 3165, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/a-message-from-the-newest-bermex-area-safety-representative-committee-chair/", "title": "A Message from the Newest Bermex ASR Committee Chair", "h1": "A Message from the Newest Bermex ASR Committee Chair", "summary": "By Hannah Bell, meter services supervisor, Bermex This is a brief introduction to myself — Hannah Lee Bell, supervisor — as the new Area Safety Representative (ASR) Committee Chair, as well as my plans to fire up this group! I’ve …", "content": "By Hannah Bell, meter services supervisor, Bermex
This is a brief introduction to myself — Hannah Lee Bell, supervisor — as the new Area Safety Representative (ASR) Committee Chair, as well as my plans to fire up this group! I’ve been greatly inspired by the passion that ACRT and Bermex Safety Manager Keith Pancake and ACRT and Bermex Assistant Safety Manager Adrienne Jones bring to safety here at Bermex and am excited to throw my fuel into that fire as well when it concerns the ASR group.
The goal is to get our ASRs more involved with each of their fellow meter readers across all projects and make themselves well-known as our champions of safety; to serve as an example to each of their projects. Uplifting the individuals elected to be our ASRs so that they may honor their title and become the mouthpiece for their project is essential; giving a voice to all the workers in their project to allow us to assess what all we can provide and do to improve our overall safety in the field.
I would like everyone in each project to know their ASRs by name and recognize them as a pillar they can lean on and learn from. There is always room for improvement when it comes to safety and the ASRs should be used to unveil that which may remain unseen from a desk. I implore all supervisors and managers to reach out to your ASRs as tools to aid in onboarding safety training, PPE distribution documentation, audits, reaching out to the team to boost near-miss report participation, weekly safety calls, and any other tasks requiring safety and leadership which you expose them to the training for! They are a valuable, exciting, and flexible asset to your team and should be provided with the chance to shine. I recently asked one of my ASRs, Stephanie White, to mirror me in doing a once-weekly group text to our team to increase our near-miss reporting and assist them in such. We’ve boosted our near-miss report numbers radically from less than three per week to, most recently, 19 in one week! The results were remarkable and cemented the validity of the use of ASRs and what the group could easily accomplish given the stage to do so. I am hoping that we evolve to have a corner of this newsletter to display our progress and allow each member to have some spotlight. The ASR group is about building a network to get everyone STOKED about safety and we plan to be well-known in our workplace this year!
", "content_plain": "By Hannah Bell, meter services supervisor, Bermex This is a brief introduction to myself — Hannah Lee Bell, supervisor — as the new Area Safety Representative (ASR) Committee Chair, as well as my plans to fire up this group! I’ve been greatly inspired by the passion that ACRT and Bermex Safety Manager Keith Pancake and ACRT and Bermex Assistant Safety Manager Adrienne Jones bring to safety here at Bermex and am excited to throw my fuel into that fire as well when it concerns the ASR group. The goal is to get our ASRs more involved with each of their fellow meter readers across all projects and make themselves well-known as our champions of safety; to serve as an example to each of their projects. Uplifting the individuals elected to be our ASRs so that they may honor their title and become the mouthpiece for their project is essential; giving a voice to all the workers in their project to allow us to assess what all we can provide and do to improve our overall safety in the field. I would like everyone in each project to know their ASRs by name and recognize them as a pillar they can lean on and learn from. There is always room for improvement when it comes to safety and the ASRs should be used to unveil that which may remain unseen from a desk. I implore all supervisors and managers to reach out to your ASRs as tools to aid in onboarding safety training, PPE distribution documentation, audits, reaching out to the team to boost near-miss report participation, weekly safety calls, and any other tasks requiring safety and leadership which you expose them to the training for! They are a valuable, exciting, and flexible asset to your team and should be provided with the chance to shine. I recently asked one of my ASRs, Stephanie White, to mirror me in doing a once-weekly group text to our team to increase our near-miss reporting and assist them in such. We’ve boosted our near-miss report numbers radically from less than three per week to, most recently, 19 in one week! The results were remarkable and cemented the validity of the use of ASRs and what the group could easily accomplish given the stage to do so. I am hoping that we evolve to have a corner of this newsletter to display our progress and allow each member to have some spotlight. The ASR group is about building a network to get everyone STOKED about safety and we plan to be well-known in our workplace this year!", "image": "https://bermex.acrt.com/wp-content/uploads/2023/01/Hannah-Bell-Web.png", "modified": "2023-01-05T16:54:48-05:00" }, { "id": 3153, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/bermex-50th-anniversary/", "title": "Bermex 50th Anniversary", "h1": "Bermex 50th Anniversary", "summary": "Bermex was founded by two like-minded individuals with a passion for helping people. Since 1972, we’ve been working towards providing the best solutions by reducing our clients’ costs and minimizing customer complaints. We work with gas, electric, and water utility …", "content": "
Bermex was founded by two like-minded individuals with a passion for helping people.
Since 1972, we’ve been working towards providing the best solutions by reducing our clients’ costs and minimizing customer complaints. We work with gas, electric, and water utility companies to design a plan that best fits the challenges our customers face.
As Bermex celebrates 50 years, we pay homage to our employees who have formed a community that comes together to create success.
The family atmosphere fostered throughout our organization is a testament to our most important asset — our employees, many of whom have found lasting careers with Bermex over the years.
Our business was founded on a handshake and because of the daily dedication from our team members, continues to thrive and foster customer loyalty.
Thank you to everyone over the last 50 years who have made Bermex a success.
", "content_plain": "Bermex was founded by two like-minded individuals with a passion for helping people. Since 1972, we’ve been working towards providing the best solutions by reducing our clients’ costs and minimizing customer complaints. We work with gas, electric, and water utility companies to design a plan that best fits the challenges our customers face. As Bermex celebrates 50 years, we pay homage to our employees who have formed a community that comes together to create success. The family atmosphere fostered throughout our organization is a testament to our most important asset — our employees, many of whom have found lasting careers with Bermex over the years. Our business was founded on a handshake and because of the daily dedication from our team members, continues to thrive and foster customer loyalty. Thank you to everyone over the last 50 years who have made Bermex a success.", "image": "https://bermex.acrt.com/wp-content/uploads/2022/12/bermex-video-placeholder.png", "modified": "2026-03-09T17:57:50-04:00" }, { "id": 3140, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/thanking-those-who-served/", "title": "Thanking Those Who Served", "h1": "Thanking Those Who Served", "summary": "Veterans Day is a time for us to pay our respects to those who have served. For one day, we stand united in respect for you, our veterans. The military men and women who serve and protect the United States …", "content": "Veterans Day is a time for us to pay our respects to those who have served. For one day, we stand united in respect for you, our veterans.
The military men and women who serve and protect the United States come from all walks of life; they are parents, children, grandparents, friends, neighbors, and coworkers, and are an important part of their communities. Here are some facts from the History Channel about the veteran population of the United States.
• 19 million living veterans served during at least one war as of April 2021.
• 11 percent of veterans are women.
• 5.9 million veterans served during the Vietnam War.
• 7.8 million veterans served in the Gulf War era.
• Of the 16 million Americans who served during World War II, about 240,000 were still alive as of 2021.
• 933,000 veterans served during the Korean War.
• As of 2021, the top three states with the highest percentage of Veterans were Alaska, Virginia, and Montana.
This Veterans Day, take a moment to thank the members of Bermex who served our country.
• Donald Lantz, Marines
• Ernest Roberson, Navy
• Gary Hoover, Army/Ohio National Guard
• Homam Yaktin, Army
• James Oldham, Air Force
• Manuel Lueras, Coast Guard
• Mark Everly, Army
• Paul Broerman, Army
• Paul Langford, Army
• Phillip Hollis, Army
• Terry Sabattis, Air Force
", "content_plain": "Veterans Day is a time for us to pay our respects to those who have served. For one day, we stand united in respect for you, our veterans. The military men and women who serve and protect the United States come from all walks of life; they are parents, children, grandparents, friends, neighbors, and coworkers, and are an important part of their communities. Here are some facts from the History Channel about the veteran population of the United States. • 19 million living veterans served during at least one war as of April 2021. • 11 percent of veterans are women. • 5.9 million veterans served during the Vietnam War. • 7.8 million veterans served in the Gulf War era. • Of the 16 million Americans who served during World War II, about 240,000 were still alive as of 2021. • 933,000 veterans served during the Korean War. • As of 2021, the top three states with the highest percentage of Veterans were Alaska, Virginia, and Montana. This Veterans Day, take a moment to thank the members of Bermex who served our country. • Donald Lantz, Marines • Ernest Roberson, Navy • Gary Hoover, Army/Ohio National Guard • Homam Yaktin, Army • James Oldham, Air Force • Manuel Lueras, Coast Guard • Mark Everly, Army • Paul Broerman, Army • Paul Langford, Army • Phillip Hollis, Army • Terry Sabattis, Air Force ", "image": "https://bermex.acrt.com/wp-content/uploads/2022/11/Veterans-Day-Web.png", "modified": "2026-03-12T11:58:55-04:00" }, { "id": 5399, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/using-her-new-role-to-take-teams-from-good-to-great-andrea-hawco/", "title": "Using Her New Role to Take Teams from Good to Great: Andrea Hawco", "h1": "Using Her New Role to Take Teams from Good to Great: Andrea Hawco", "summary": "There’s nothing Andrea Hawco, one of Bermex’s newest operations managers, loves more than kayaking the rivers of Georgia and traveling with her seven-pound shorkie (crossbreed between a Shih Tzu and a Yorkshire terrier), Lucy, and working out at the gym. …", "content": "
There’s nothing Andrea Hawco, one of Bermex’s newest operations managers, loves more than kayaking the rivers of Georgia and traveling with her seven-pound shorkie (crossbreed between a Shih Tzu and a Yorkshire terrier), Lucy, and working out at the gym.
The Newfoundland, Canada native moved to the U.S. 22 years ago and has spent the last 18 years or so in Georgia. Over the last two decades, Hawco found herself in several roles based on operations and sales management in the construction and portable storage industries.
When Hawco found herself looking for a new challenge – something outside of what she was used to – she stumbled upon an opening at Bermex.
“When I saw Bermex, it screamed my name. Everything that I saw in the job description is what drives me as an operations leader. It’s an amazing company positioned for growth, and I want to be a part of that,” says Hawco.
Now, she’s using her new role as an opportunity to take teams from good to great. So far, Hawco says her favorite part of the job is the people, “I’ve certainly had nothing but a warm welcome from everybody, especially my team. It’s been a wonderful transition.”
As an operations manager, Hawco starts her day around 4:30 a.m. She admits she does a lot before work even “starts” but uses that quiet time to her advantage. “My day usually starts at 4:30 a.m. I try to do a lot before work even ‘starts’ and I’m still learning a lot, so I get to take the time to look through reports and learn Workday better. I break down my calendar, so I can dedicate specific time to operations, safety, and HR – three important areas in my scope,” shares Hawco.
She enjoys a good challenge and appreciates that no day is the same. “We’re challenged with people and keeping the right people in the right positions,” says Hawco. “Our days, as a team, can be challenged with a lot of curve balls, but these guys and gals have embraced, stepped up, and overcame it. I couldn’t be prouder.”
At the end of the day, it’s the support she says she has behind her that keeps her focused. Hawco says, “People are my greatest asset. People are what drives me.”
", "content_plain": "There’s nothing Andrea Hawco, one of Bermex’s newest operations managers, loves more than kayaking the rivers of Georgia and traveling with her seven-pound shorkie (crossbreed between a Shih Tzu and a Yorkshire terrier), Lucy, and working out at the gym. The Newfoundland, Canada native moved to the U.S. 22 years ago and has spent the last 18 years or so in Georgia. Over the last two decades, Hawco found herself in several roles based on operations and sales management in the construction and portable storage industries. When Hawco found herself looking for a new challenge – something outside of what she was used to – she stumbled upon an opening at Bermex. “When I saw Bermex, it screamed my name. Everything that I saw in the job description is what drives me as an operations leader. It’s an amazing company positioned for growth, and I want to be a part of that,” says Hawco. Now, she’s using her new role as an opportunity to take teams from good to great. So far, Hawco says her favorite part of the job is the people, “I’ve certainly had nothing but a warm welcome from everybody, especially my team. It’s been a wonderful transition.” As an operations manager, Hawco starts her day around 4:30 a.m. She admits she does a lot before work even “starts” but uses that quiet time to her advantage. “My day usually starts at 4:30 a.m. I try to do a lot before work even ‘starts’ and I’m still learning a lot, so I get to take the time to look through reports and learn Workday better. I break down my calendar, so I can dedicate specific time to operations, safety, and HR – three important areas in my scope,” shares Hawco. She enjoys a good challenge and appreciates that no day is the same. “We’re challenged with people and keeping the right people in the right positions,” says Hawco. “Our days, as a team, can be challenged with a lot of curve balls, but these guys and gals have embraced, stepped up, and overcame it. I couldn’t be prouder.” At the end of the day, it’s the support she says she has behind her that keeps her focused. Hawco says, “People are my greatest asset. People are what drives me.”", "image": "https://bermex.acrt.com/wp-content/uploads/2022/09/Web-Andrea-Hawco-768x341-1.png", "modified": "2026-03-09T17:53:09-04:00" }, { "id": 3119, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/acrt-services-announces-purchase-of-enviroscience/", "title": "ACRT Services Announces Purchase of EnviroScience", "h1": "ACRT Services Announces Purchase of EnviroScience", "summary": "ACRT Services, Inc., a leading provider of independent consulting solutions to utilities and associated organizations throughout the United States, is pleased to announce that it has acquired ecological consulting firm EnviroScience, Inc. of Stow, Ohio.", "content": "July 2022 — Stow, Ohio — ACRT Services, Inc. (ACRT Services), a leading provider of independent consulting solutions to utilities and associated organizations throughout the United States, is pleased to announce that it has acquired ecological consulting firm EnviroScience, Inc. (EnviroScience) of Stow, Ohio. This move strengthens ACRT Services’ solution offerings and provides EnviroScience with a national market for its expertise and services.
“EnviroScience is no stranger to our organization. Both companies started in Northeast Ohio during the 1980s, crossing paths more than once. We’ve partnered over the years on projects that complemented each other and even offered space for some of EnviroScience’s team to work in the early years of our companies. Our like-minded passion for empowering people and our communities is what led us to add them to our family of brands,” says ACRT Services chief executive officer Michael Weidner.
EnviroScience evolved as it grew from a lab to a consulting firm supporting the environmental design and regulatory requirements servicing governments, industrial, engineering, and private clients. Their highly trained biologists, scientists, engineers, and divers offer a wide range of natural resource, engineering, and environmental services including aquatic surveys, wetland delineations, terrestrial surveys, lake management, ecological mitigation, laboratory analysis, stormwater management, and endangered species surveys. In addition, they proactively provide environmental legislation analysis, up-to-date technology, and biomonitoring services.
“ACRT Services is 100% employee-owned and our employees are eager to be part of this employee-focused organization. We found a home with an organization that shares our same core values and commitment to safety, environmental stewardship, and client solutions,” stated Jamie Krejsa, president, at EnviroScience.
As part of the acquisition, EnviroScience will join the ACRT Services family of companies and will retain its name.
ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, ecological consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. ACRT Services supports four wholly-owned subsidiaries — EnviroScience, Bermex, ACRT Pacific, and ACRT. To learn more about ACRT Services, visit services.acrt.com.
", "content_plain": "July 2022 — Stow, Ohio — ACRT Services, Inc. (ACRT Services), a leading provider of independent consulting solutions to utilities and associated organizations throughout the United States, is pleased to announce that it has acquired ecological consulting firm EnviroScience, Inc. (EnviroScience) of Stow, Ohio. This move strengthens ACRT Services’ solution offerings and provides EnviroScience with a national market for its expertise and services. “EnviroScience is no stranger to our organization. Both companies started in Northeast Ohio during the 1980s, crossing paths more than once. We’ve partnered over the years on projects that complemented each other and even offered space for some of EnviroScience’s team to work in the early years of our companies. Our like-minded passion for empowering people and our communities is what led us to add them to our family of brands,” says ACRT Services chief executive officer Michael Weidner. EnviroScience evolved as it grew from a lab to a consulting firm supporting the environmental design and regulatory requirements servicing governments, industrial, engineering, and private clients. Their highly trained biologists, scientists, engineers, and divers offer a wide range of natural resource, engineering, and environmental services including aquatic surveys, wetland delineations, terrestrial surveys, lake management, ecological mitigation, laboratory analysis, stormwater management, and endangered species surveys. In addition, they proactively provide environmental legislation analysis, up-to-date technology, and biomonitoring services. “ACRT Services is 100% employee-owned and our employees are eager to be part of this employee-focused organization. We found a home with an organization that shares our same core values and commitment to safety, environmental stewardship, and client solutions,” stated Jamie Krejsa, president, at EnviroScience. As part of the acquisition, EnviroScience will join the ACRT Services family of companies and will retain its name. About ACRT Services ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, ecological consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. ACRT Services supports four wholly-owned subsidiaries — EnviroScience, Bermex, ACRT Pacific, and ACRT. To learn more about ACRT Services, visit services.acrt.com.", "image": "https://bermex.acrt.com/wp-content/uploads/2022/07/ACRT-Services-and-ES.png", "modified": "2022-07-21T13:30:28-04:00" }, { "id": 3103, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/austin-texas-team-recognizes-key-members/", "title": "Austin, Texas Team Recognizes Key Members", "h1": "Austin, Texas Team Recognizes Key Members", "summary": "Over the last year and a half, the Bermex team in Austin, Texas has experienced its fair share of change. Under the leadership of Operations Manager Phillip Hollis, their current project has been renewed and he credits a team of …", "content": "Over the last year and a half, the Bermex team in Austin, Texas has experienced its fair share of change. Under the leadership of Operations Manager Phillip Hollis, their current project has been renewed and he credits a team of four women with just the right experience to help lead the charge.
Before transitioning to management roles, Alejandra Balcazar, a meter services supervisor; Hannah Bell, a meter services supervisor; Mercedes Salas, a meter services supervisor; and Hannah Summer, a validator/reviewer specialist, all started at Bermex as meter readers. While reflecting on their time in the field, they shared that they would read 500-600 meters a day and walk up to 20 miles a day.
“What they bring to the table from being readers helps them on the management end to be able to make the decisions they need to make for this operation to be successful. They know what it’s like to be out there reading. They know what the readers are up against, they know what the routes are like, and what is expected of them,” says Michael Wilson, a meter services supervisor who serves on the Bermex Ready Force Team.
As a validator, Summer reviews meter readers’ high and low audits in live time. Each field employee must take a picture of each meter to showcase the number – if it gets flagged as high or low based on the previous month’s read, Summers looks at it. Validators approve a few thousand reads a day or they send them back so the employees can fix their reads.
The rest of the team, as supervisors assign routes to the meter readers, check in on them throughout the day, adjust routes throughout the day to complete the cycles more efficiently, and more.
“They have a lot they’re taking care of here. They have their teams that you can see in Workday, but they take care of all 50-plus people out in the field. Here in Austin, the routes are spread all over the entire city – every day. Logistically, they’re going through and seeing who needs to go where so we can get everything taken care of by the end of the day. The work they’re doing is very important, tedious, and involved,” says Wilson.
One important change the team of four has noticed is a shift in communication – for the better.
“Now, we make sure that everybody is communicated to well, fairly, and everybody gets the same message,” says Bell.
Balcazar reflects on the previous lack of communication and adds, and on top of that, they were low-staffed for a long time which led to putting in 14-hour days and working weekends.
“Having all of us in the office, the communication is much better. The readers get less frustrated. They just want to get their stuff done and go home. We’ve been leaving pretty early with everyone’s hard work, too,” says Salas.
Summers agrees. She shares, “One of the most rewarding parts about this job is whenever we can successfully communicate well. We can be faced with hard days sometimes and the fact that we’re all able to communicate very well makes it so this job can be easier. Whereas before, we had issues where we couldn’t communicate with each other, and it caused issues for the meter readers. Being able to have a good, solid group in the office has allowed the field employees to get their routes cleared and done faster.”
With the work of Hollis over the last many months, the team recognizes several other improvements – better communication, hours, salaries, staffing, and more.
Wilson notes that these changes wouldn’t have been possible without Balcazar, Bell, Salas, and Summer.
“I really didn’t want them to transition to their new roles because of the number of meters they were putting up – they are strong readers. It was a hard thing to pull them from the field. But I knew it was for the best and they’ve been able to help bring new people in and keep them here,” says Wilson.
", "content_plain": "Over the last year and a half, the Bermex team in Austin, Texas has experienced its fair share of change. Under the leadership of Operations Manager Phillip Hollis, their current project has been renewed and he credits a team of four women with just the right experience to help lead the charge. Before transitioning to management roles, Alejandra Balcazar, a meter services supervisor; Hannah Bell, a meter services supervisor; Mercedes Salas, a meter services supervisor; and Hannah Summer, a validator/reviewer specialist, all started at Bermex as meter readers. While reflecting on their time in the field, they shared that they would read 500-600 meters a day and walk up to 20 miles a day. “What they bring to the table from being readers helps them on the management end to be able to make the decisions they need to make for this operation to be successful. They know what it’s like to be out there reading. They know what the readers are up against, they know what the routes are like, and what is expected of them,” says Michael Wilson, a meter services supervisor who serves on the Bermex Ready Force Team. As a validator, Summer reviews meter readers’ high and low audits in live time. Each field employee must take a picture of each meter to showcase the number – if it gets flagged as high or low based on the previous month’s read, Summers looks at it. Validators approve a few thousand reads a day or they send them back so the employees can fix their reads. The rest of the team, as supervisors assign routes to the meter readers, check in on them throughout the day, adjust routes throughout the day to complete the cycles more efficiently, and more. “They have a lot they’re taking care of here. They have their teams that you can see in Workday, but they take care of all 50-plus people out in the field. Here in Austin, the routes are spread all over the entire city – every day. Logistically, they’re going through and seeing who needs to go where so we can get everything taken care of by the end of the day. The work they’re doing is very important, tedious, and involved,” says Wilson. One important change the team of four has noticed is a shift in communication – for the better. “Now, we make sure that everybody is communicated to well, fairly, and everybody gets the same message,” says Bell. Balcazar reflects on the previous lack of communication and adds, and on top of that, they were low-staffed for a long time which led to putting in 14-hour days and working weekends. “Having all of us in the office, the communication is much better. The readers get less frustrated. They just want to get their stuff done and go home. We’ve been leaving pretty early with everyone’s hard work, too,” says Salas. Summers agrees. She shares, “One of the most rewarding parts about this job is whenever we can successfully communicate well. We can be faced with hard days sometimes and the fact that we’re all able to communicate very well makes it so this job can be easier. Whereas before, we had issues where we couldn’t communicate with each other, and it caused issues for the meter readers. Being able to have a good, solid group in the office has allowed the field employees to get their routes cleared and done faster.” With the work of Hollis over the last many months, the team recognizes several other improvements – better communication, hours, salaries, staffing, and more. Wilson notes that these changes wouldn’t have been possible without Balcazar, Bell, Salas, and Summer. “I really didn’t want them to transition to their new roles because of the number of meters they were putting up – they are strong readers. It was a hard thing to pull them from the field. But I knew it was for the best and they’ve been able to help bring new people in and keep them here,” says Wilson.", "image": "https://bermex.acrt.com/wp-content/uploads/2022/07/Austin-Texas-Team.png", "modified": "2026-03-09T17:58:19-04:00" }, { "id": 3098, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/gary-hoover-celebrates-20-years-with-bermex/", "title": "GARY HOOVER CELEBRATES 20 YEARS WITH BERMEX", "h1": "GARY HOOVER CELEBRATES 20 YEARS WITH BERMEX", "summary": "Like many others, when Gary Hoover began his journey at Bermex, he didn’t anticipate it to be long-term. At the time, he owned and operated his own cleaning business and was taking part-time jobs here and there to help keep …", "content": "Like many others, when Gary Hoover began his journey at Bermex, he didn’t anticipate it to be long-term. At the time, he owned and operated his own cleaning business and was taking part-time jobs here and there to help keep his business afloat during lulls.
Hoover laughs and says, “Well, that was in 2002 and I’ve been here ever since.” He was originally hired to do collections in Columbus, Ohio.
Reflecting on his early days with the company, he shares, “The job gave me space. It gave me freedom and not have someone micromanage me, stand over and watch what I do. Bermex said they would pay 8-hours of good pay for 8-hours of good service, and that’s what I provided for them throughout the years.”
After two decades’ worth of experience, Hoover has seen his fair share of change throughout the company. When he started back in the early 2000s, employees provided their own transportation and were compensated for their mileage. Another, more environmentally friendly, change was the introduction of MDTs. Before Bermex introduced the computers, each collection notifier would receive 60-some pages of paper each morning for their assignments.
“I’ve been here, and I’ve watched over the years all the changes, not for the bad, but the good. I’m very pleased to have been a part of those changes,” says Hoover.
There is one thing that has stayed steady over the years, says Hoover, and that’s Bermex’s family atmosphere.
“Being able to come together and being on one accord with everyone out in the field is very important. I never felt unsafe or uncomfortable when I was out in the field because I knew there was a line of communication always open.”
As part of his role as a meter services supervisor, Hoover often recruits and interviews new employees. As a tenured veteran, he likes to share nuggets of advice.
“One thing I speak about with possible candidates is the pride Bermex has in taking care of our technicians. We are a close-knit family and have an open-door policy. I explain what they should expect out in the field when coming to this job – I don’t leave anything out, because I’ve worked out in the field, and I know what goes on. I give them a brief description of the job and what it means to work for Bermex and what it means to be a part of the Bermex family,” says Hoover.
Another thing Hoover pays notice to is Bermex’s commitment to safety.
“I’ve worked for many companies and never have I seen the commitment that Bermex puts into its safety policies. That’s one thing that I stress when I interview potential candidates, how committed we are to safety and protecting our technicians out in the field by making sure they always have a line of communication.”
", "content_plain": "Like many others, when Gary Hoover began his journey at Bermex, he didn’t anticipate it to be long-term. At the time, he owned and operated his own cleaning business and was taking part-time jobs here and there to help keep his business afloat during lulls. Hoover laughs and says, “Well, that was in 2002 and I’ve been here ever since.” He was originally hired to do collections in Columbus, Ohio. Reflecting on his early days with the company, he shares, “The job gave me space. It gave me freedom and not have someone micromanage me, stand over and watch what I do. Bermex said they would pay 8-hours of good pay for 8-hours of good service, and that’s what I provided for them throughout the years.” After two decades’ worth of experience, Hoover has seen his fair share of change throughout the company. When he started back in the early 2000s, employees provided their own transportation and were compensated for their mileage. Another, more environmentally friendly, change was the introduction of MDTs. Before Bermex introduced the computers, each collection notifier would receive 60-some pages of paper each morning for their assignments. “I’ve been here, and I’ve watched over the years all the changes, not for the bad, but the good. I’m very pleased to have been a part of those changes,” says Hoover. There is one thing that has stayed steady over the years, says Hoover, and that’s Bermex’s family atmosphere. “Being able to come together and being on one accord with everyone out in the field is very important. I never felt unsafe or uncomfortable when I was out in the field because I knew there was a line of communication always open.” As part of his role as a meter services supervisor, Hoover often recruits and interviews new employees. As a tenured veteran, he likes to share nuggets of advice. “One thing I speak about with possible candidates is the pride Bermex has in taking care of our technicians. We are a close-knit family and have an open-door policy. I explain what they should expect out in the field when coming to this job – I don’t leave anything out, because I’ve worked out in the field, and I know what goes on. I give them a brief description of the job and what it means to work for Bermex and what it means to be a part of the Bermex family,” says Hoover. Another thing Hoover pays notice to is Bermex’s commitment to safety. “I’ve worked for many companies and never have I seen the commitment that Bermex puts into its safety policies. That’s one thing that I stress when I interview potential candidates, how committed we are to safety and protecting our technicians out in the field by making sure they always have a line of communication.”", "image": "https://bermex.acrt.com/wp-content/uploads/2022/06/Gary-Hoover-copy.png", "modified": "2026-03-09T17:54:18-04:00" }, { "id": 3094, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/a-job-turned-long-term-career-robert-gallicchio/", "title": "A Job Turned Long-Term Career: Robert Gallicchio", "h1": "A Job Turned Long-Term Career: Robert Gallicchio", "summary": "When Robert Gallicchio saw an ad for an open meter reader position at Bermex nearly two and a half decades ago, he thought of it as a fun job, not necessarily a long-term career. He joined the United States Navy …", "content": "When Robert Gallicchio saw an ad for an open meter reader position at Bermex nearly two and a half decades ago, he thought of it as a fun job, not necessarily a long-term career.
He joined the United States Navy after graduating high school and served our country as a hospital man for eight years, which included a deployment to the Mediterranean and another to Okinawa, Japan. Following his time in the Navy, Gallicchio worked in private home health care for seven years before stumbling upon Bermex.
“After being active in the military, I thought [the open position at Bermex] might be fun. I didn’t think of it as being long-term, but it was suited well for me because I could work independently, meet the bottom line, and get tasks taken care of without having to be supervised intently,” says Gallicchio.
He accepted the job offer and started reading meters in 1997. Gallicchio stayed with Bermex for a year and a half before going to work for a computer systems company for two or three years. He rejoined the Bermex Columbus, Ohio office in April 2002 and it’s been history since.
The increase in electronic communication. Gallicchio says his body is thankful for the transition from walking to driving routes. Now, he drives to pick up reads and completes maintenance work on meters.
The team-based environment. Gallicchio explains that the teamwork capacity at Bermex is impressive. He describes his relationship with his peers as a “cohesive, team-building situation.”
The ability to serve his community. When he reflects on the last twenty some years, Gallicchio recalls 10-15 situations where he encountered emergencies involving customers on the worksite and was able to alert the proper authorities to handle the incidents. He also credits his military and health care backgrounds, as he describes being “conscientious in that regard.”
", "content_plain": "When Robert Gallicchio saw an ad for an open meter reader position at Bermex nearly two and a half decades ago, he thought of it as a fun job, not necessarily a long-term career. He joined the United States Navy after graduating high school and served our country as a hospital man for eight years, which included a deployment to the Mediterranean and another to Okinawa, Japan. Following his time in the Navy, Gallicchio worked in private home health care for seven years before stumbling upon Bermex. “After being active in the military, I thought [the open position at Bermex] might be fun. I didn’t think of it as being long-term, but it was suited well for me because I could work independently, meet the bottom line, and get tasks taken care of without having to be supervised intently,” says Gallicchio. He accepted the job offer and started reading meters in 1997. Gallicchio stayed with Bermex for a year and a half before going to work for a computer systems company for two or three years. He rejoined the Bermex Columbus, Ohio office in April 2002 and it’s been history since. So, what stands out to Gallicchio after two and a half decades? The increase in electronic communication. Gallicchio says his body is thankful for the transition from walking to driving routes. Now, he drives to pick up reads and completes maintenance work on meters. The team-based environment. Gallicchio explains that the teamwork capacity at Bermex is impressive. He describes his relationship with his peers as a “cohesive, team-building situation.” The ability to serve his community. When he reflects on the last twenty some years, Gallicchio recalls 10-15 situations where he encountered emergencies involving customers on the worksite and was able to alert the proper authorities to handle the incidents. He also credits his military and health care backgrounds, as he describes being “conscientious in that regard.”", "image": "https://bermex.acrt.com/wp-content/uploads/2022/06/Web-Robert-Gallicchio.png", "modified": "2022-06-03T12:39:19-04:00" }, { "id": 3089, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/meet-bermex-operations-manager-mike-waltz/", "title": "Meet Bermex Operations Manager Mike Waltz", "h1": "Meet Bermex Operations Manager Mike Waltz", "summary": "Change can be hard, but with the right resources, people, and processes in place, making a big transition becomes a little easier. Mike Waltz spent more than 20 years at Pilkington North America, a global automotive glass manufacturer and distributor, …", "content": "Change can be hard, but with the right resources, people, and processes in place, making a big transition becomes a little easier.
Mike Waltz spent more than 20 years at Pilkington North America, a global automotive glass manufacturer and distributor, where he served in several roles, including general manager type positions. When COVID-19 swept across the U.S., it affected his role as it did many industries.
“Unfortunately, when COVID came about, a lot of industries related to the automotive field took a beating,” said Waltz. After a two-decade-long career, he went back to the drawing board. Following a brief stint as a salesperson for wholesale automotive parts, Waltz found himself drawn back to the operations side of the business – something he describes as his comfort zone. When he saw an open position at Bermex, he threw his name into the hat and two weeks later was offered the position.
He’s been serving as an operations manager out of the Columbus, Ohio office for nearly five months now and admits the utility industry has been a learning curve.
To help make his transition smoother, Waltz says he’s been leaning on other Bermex supervisors and field technicians to help him learn. “I’ve made a point to do a ride-along with at least one technician from every project so I can see what it’s like out there in the field. That’s been tremendously helpful,” said Waltz.
Waltz has found gaining the trust of the field employees and seeing improvements in their performance to be the most rewarding. He’s also found an appreciation for the level of importance that surrounds safety at Bermex and its sister companies.
“I came from an industry where safety was paramount. We had 500-some vehicles on the road every day, handling glass and material handling equipment. There were lots of chances for incidents to happen,” shared Waltz. “At Bermex we have safety tailboards, daily safety updates, incident reporting, and more – things that I’m accustomed to. The Bermex organization goes out of the way to show employees they’re concerned about safety.”
", "content_plain": "Change can be hard, but with the right resources, people, and processes in place, making a big transition becomes a little easier. Mike Waltz spent more than 20 years at Pilkington North America, a global automotive glass manufacturer and distributor, where he served in several roles, including general manager type positions. When COVID-19 swept across the U.S., it affected his role as it did many industries. “Unfortunately, when COVID came about, a lot of industries related to the automotive field took a beating,” said Waltz. After a two-decade-long career, he went back to the drawing board. Following a brief stint as a salesperson for wholesale automotive parts, Waltz found himself drawn back to the operations side of the business – something he describes as his comfort zone. When he saw an open position at Bermex, he threw his name into the hat and two weeks later was offered the position. He’s been serving as an operations manager out of the Columbus, Ohio office for nearly five months now and admits the utility industry has been a learning curve. To help make his transition smoother, Waltz says he’s been leaning on other Bermex supervisors and field technicians to help him learn. “I’ve made a point to do a ride-along with at least one technician from every project so I can see what it’s like out there in the field. That’s been tremendously helpful,” said Waltz. Waltz has found gaining the trust of the field employees and seeing improvements in their performance to be the most rewarding. He’s also found an appreciation for the level of importance that surrounds safety at Bermex and its sister companies. “I came from an industry where safety was paramount. We had 500-some vehicles on the road every day, handling glass and material handling equipment. There were lots of chances for incidents to happen,” shared Waltz. “At Bermex we have safety tailboards, daily safety updates, incident reporting, and more – things that I’m accustomed to. The Bermex organization goes out of the way to show employees they’re concerned about safety.”", "image": "https://bermex.acrt.com/wp-content/uploads/2022/05/Mike-Waltz-Web.png", "modified": "2022-05-18T08:42:18-04:00" }, { "id": 3083, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/get-to-know-a-few-of-bermexs-long-time-employees-from-columbus-ohio/", "title": "Get to Know a Few of Bermex’s Long-Time Employees from Columbus, Ohio", "h1": "Get to Know a Few of Bermex’s Long-Time Employees from Columbus, Ohio", "summary": "As part of our celebration of the 50th anniversary of the conception of Bermex we are talking with some of our most tenured employees. • Kimberly “Kim” Triplett, (’96) lead meter reader • Paul Melton, (‘98) meter reader • James …", "content": "As part of our celebration of the 50th anniversary of the conception of Bermex we are talking with some of our most tenured employees.
• Kimberly “Kim” Triplett, (’96) lead meter reader
• Paul Melton, (‘98) meter reader
• James “Jim” Oldham, (‘96) meter reader
KT: I think it was 97 degrees the day I started. I was making $7/hour. The girls who trained me told me to make sure I bring plenty of Lifesavers because if you drink too many liquids, you’ll want to use the bathroom all day long. Believe me, I stocked up on Lifesavers for a long time.
PM: I came here because my wife wanted me out of the house. This was supposed to be a throw away job, just long enough to until my mother in-law passed – that’s why we were in Columbus. I just needed to find something to do and keep me busy. It’s been 20-some years and I’m still here. It became a source of pride. I didn’t want to see the next generation coming through to not have somebody to show them the way like there was when we started. I wanted to keep that foundation going through.
JO: I didn’t even buy rain gear when I started because I wasn’t going to be here long enough. It took me like seven years to finally buy it because I kept telling myself, no use in getting it because it won’t be staying. 20-some years later and I’m still here, too.
PM: Jim and I started back when we were both walking routes. We were young, thin, and had hair. We both started under our old district manager, Frank Iannotti — Frankie the Fist. We really loved coming into work, it felt like a family. We had a lot of fun together, but we still got the work done, which was ingrained in us, to always to the right thing.
JO: Frank ran the office like he owned the business. We weren’t owners then, but it felt like it because of him. He ingrained in us that everything you do affects someone else, that’s why everybody had to pull their weight because if you didn’t, someone else had to make up for it. In everything Frank did, he would instill leadership in every person who worked for him. The people who didn’t buy-in didn’t last very long. We’ve probably seen 500 people come and go the years. But boy, the people who lasted – they’re employees who you’d want.
KT: I’ve always loved this job. I went from a school cook to a meter reader. I came in and interviewed, then didn’t hear from the manager, so I called and bugged him until he gave me a chance. He said “Trippy, I never would have chosen you if you hadn’t bugged me like you did. I didn’t think a person coming from a school cook – your hair was always neat, always had lipstick on – I never thought you’d be fit for this job.”
PM: Back then, a lot of people didn’t realize when we told them be prepared to walk 10 miles a day, we were serious. A lot of the time, it depended on if you were trained well out in the field at the beginning. If you had a good person train you, it really made a difference. It’s one thing learning the job from people in the office and textbooks, but then getting out in the field with somebody who’s done the work and they can impart their wisdom, that really made a difference.
JO: The physical part of the job is big. You find out pretty quick whether you can handle it or not. It’s just as hard mentally too. It’s hard to wrap your mind around, when walking in the door, whether it’s 100 degrees that day, pouring down rain, or snowing like a blizzard – you’re going to walk all day in those conditions. Everyone wants to be a meter reader when the weather is beautiful, sunny and 70 degrees.
KT: People think all you have to do is walk? That’s easy enough. They don’t understand that you’re on a time schedule. You can’t go out there and leisure. If it’s sunny out, you can’t go to the park for an hour then come back. You have a job to do, and you have to do it in a timely manner. You have to keep going and you can’t stop.
PM: Customer service was big. Especially if you did that route all the time. You know you’ll back there next month. You really had to interact with customers. It got to the point where I got to know certain individuals and families on my routes. There were certain older people who I was the only person they’d talk to all day. They would stop me in the mornings, so I’d try to build in extra time on my route that day because I knew they’d want to talk and offer me a cup of coffee.
JO: I did the same thing. I had customers like that who I saved their house for last because I knew I was the only one they ever talked to. That way I knew my work was done, I could take my time and wasn’t sitting there looking at my watch. I could sit there, have a cup of coffee, and spend some time with them. You got to know your customers very well and they liked you. It became a friendship.
PM: Every day, my driving routes are over 200 miles.
KT: I used to walk 10-12 miles a day, if not more. Everything was in basements then. We were walking up steps to get to the house, through the house, back down steps to get to the basement, read the meter, back up the steps, down the porch steps, and on your way you went. It’s a lot of steps.
JO: I have maybe a couple driving routes a month, but I walk all day, every day. I was given the choice when we got the radio reads and I chose to continue to walk. Still to this day, I don’t regret it.
KT: We all know how to read dials – they’re all digital numbers. There’s really nothing to learn, except to get out there and enjoy what you do. Keep your mind on what you’re doing, enjoy what you’re doing, and pick up the pace each time you get out there.
JO: I had an employee I trained, and he was here for 25-some years. He wasn’t comfortable if he didn’t know everything, so I told him from day one to go home and forget everything I just showed him because he’d see it again tomorrow. When you do the same thing day after day, you pick it up. Houses don’t move – learning the equipment is the most important thing.
PM: I used to be the trainer here in Columbus and I’ve trained a gazillion people in the office and field. I always tell them to ask questions – no question is a dumb question. If you make a mistake, take it in, learn from it, and grow from it. Nobody’s perfect. Every day is a new day. Yes, we do the same thing every day, but every day is different because you don’t know what you’re going to encounter when you go out and jump in your vehicle. That’s why it’s very important to take the information from our trainings and safety classes because you never know when you’ll find yourself in a situation where you’ll need one of those nuggets.
JO: I ran through a high school one time because they had a 20-foot fire coming out of their dumpster. I had to run halfway through the school to report it to someone. I didn’t leave the property until I heard the firetrucks coming.
KT: People used to go in and out of buildings, especially the homeless. Everything’s so shut down now, they don’t allow people to do that anymore. I remember walking into one of those old buildings downtown one morning and it was darker than it should be. My flashlight was just starting to lose its battery life, so I didn’t have much light. I’m telling you, I heard something behind me. You know how you can tell if there’s something or somebody there? You talk about scaring the living daylights out of me, I could barely see but a body lying on the ground all covered up. When they heard me start punching numbers in my handheld, I think it scared them as much as it scared me. Turns out, it was a homeless person laying there covered up with a blanket. I ran out of that place and thought, “Oh my gosh, do I really want to do this?”
PM: Back in the day, we used to wear gray button-up shirts with two pockets. Above one it said Bermex and the other your name. I had cards we hung on the door if nobody was home and I always carried them in my pocket which covered my name. This old lady thought that my name was Bermex. She wasn’t quite all there, and I never had the heart to tell her that Bermex wasn’t my name. She used to call me from down the street, “Here comes Bermex!”
", "content_plain": "As part of our celebration of the 50th anniversary of the conception of Bermex we are talking with some of our most tenured employees. • Kimberly “Kim” Triplett, (’96) lead meter reader • Paul Melton, (‘98) meter reader • James “Jim” Oldham, (‘96) meter reader Tell us about your Bermex beginnings. KT: I think it was 97 degrees the day I started. I was making $7/hour. The girls who trained me told me to make sure I bring plenty of Lifesavers because if you drink too many liquids, you’ll want to use the bathroom all day long. Believe me, I stocked up on Lifesavers for a long time. PM: I came here because my wife wanted me out of the house. This was supposed to be a throw away job, just long enough to until my mother in-law passed – that’s why we were in Columbus. I just needed to find something to do and keep me busy. It’s been 20-some years and I’m still here. It became a source of pride. I didn’t want to see the next generation coming through to not have somebody to show them the way like there was when we started. I wanted to keep that foundation going through. JO: I didn’t even buy rain gear when I started because I wasn’t going to be here long enough. It took me like seven years to finally buy it because I kept telling myself, no use in getting it because it won’t be staying. 20-some years later and I’m still here, too. What were your early days at Bermex like? PM: Jim and I started back when we were both walking routes. We were young, thin, and had hair. We both started under our old district manager, Frank Iannotti — Frankie the Fist. We really loved coming into work, it felt like a family. We had a lot of fun together, but we still got the work done, which was ingrained in us, to always to the right thing. JO: Frank ran the office like he owned the business. We weren’t owners then, but it felt like it because of him. He ingrained in us that everything you do affects someone else, that’s why everybody had to pull their weight because if you didn’t, someone else had to make up for it. In everything Frank did, he would instill leadership in every person who worked for him. The people who didn’t buy-in didn’t last very long. We’ve probably seen 500 people come and go the years. But boy, the people who lasted – they’re employees who you’d want. KT: I’ve always loved this job. I went from a school cook to a meter reader. I came in and interviewed, then didn’t hear from the manager, so I called and bugged him until he gave me a chance. He said “Trippy, I never would have chosen you if you hadn’t bugged me like you did. I didn’t think a person coming from a school cook – your hair was always neat, always had lipstick on – I never thought you’d be fit for this job.” What does it take to be successful at this job? PM: Back then, a lot of people didn’t realize when we told them be prepared to walk 10 miles a day, we were serious. A lot of the time, it depended on if you were trained well out in the field at the beginning. If you had a good person train you, it really made a difference. It’s one thing learning the job from people in the office and textbooks, but then getting out in the field with somebody who’s done the work and they can impart their wisdom, that really made a difference. JO: The physical part of the job is big. You find out pretty quick whether you can handle it or not. It’s just as hard mentally too. It’s hard to wrap your mind around, when walking in the door, whether it’s 100 degrees that day, pouring down rain, or snowing like a blizzard – you’re going to walk all day in those conditions. Everyone wants to be a meter reader when the weather is beautiful, sunny and 70 degrees. KT: People think all you have to do is walk? That’s easy enough. They don’t understand that you’re on a time schedule. You can’t go out there and leisure. If it’s sunny out, you can’t go to the park for an hour then come back. You have a job to do, and you have to do it in a timely manner. You have to keep going and you can’t stop. What was it like dealing with customers every day? PM: Customer service was big. Especially if you did that route all the time. You know you’ll back there next month. You really had to interact with customers. It got to the point where I got to know certain individuals and families on my routes. There were certain older people who I was the only person they’d talk to all day. They would stop me in the mornings, so I’d try to build in extra time on my route that day because I knew they’d want to talk and offer me a cup of coffee. JO: I did the same thing. I had customers like that who I saved their house for last because I knew I was the only one they ever talked to. That way I knew my work was done, I could take my time and wasn’t sitting there looking at my watch. I could sit there, have a cup of coffee, and spend some time with them. You got to know your customers very well and they liked you. It became a friendship. How many miles do you put on a day? PM: Every day, my driving routes are over 200 miles. KT: I used to walk 10-12 miles a day, if not more. Everything was in basements then. We were walking up steps to get to the house, through the house, back down steps to get to the basement, read the meter, back up the steps, down the porch steps, and on your way you went. It’s a lot of steps. JO: I have maybe a couple driving routes a month, but I walk all day, every day. I was given the choice when we got the radio reads and I chose to continue to walk. Still to this day, I don’t regret it. What advice do you offer to help new employees stick it out? KT: We all know how to read dials – they’re all digital numbers. There’s really nothing to learn, except to get out there and enjoy what you do. Keep your mind on what you’re doing, enjoy what you’re doing, and pick up the pace each time you get out there. JO: I had an employee I trained, and he was here for 25-some years. He wasn’t comfortable if he didn’t know everything, so I told him from day one to go home and forget everything I just showed him because he’d see it again tomorrow. When you do the same thing day after day, you pick it up. Houses don’t move – learning the equipment is the most important thing. PM: I used to be the trainer here in Columbus and I’ve trained a gazillion people in the office and field. I always tell them to ask questions – no question is a dumb question. If you make a mistake, take it in, learn from it, and grow from it. Nobody’s perfect. Every day is a new day. Yes, we do the same thing every day, but every day is different because you don’t know what you’re going to encounter when you go out and jump in your vehicle. That’s why it’s very important to take the information from our trainings and safety classes because you never know when you’ll find yourself in a situation where you’ll need one of those nuggets. Tell us about a memorable experience from your time at Bermex. JO: I ran through a high school one time because they had a 20-foot fire coming out of their dumpster. I had to run halfway through the school to report it to someone. I didn’t leave the property until I heard the firetrucks coming. KT: People used to go in and out of buildings, especially the homeless. Everything’s so shut down now, they don’t allow people to do that anymore. I remember walking into one of those old buildings downtown one morning and it was darker than it should be. My flashlight was just starting to lose its battery life, so I didn’t have much light. I’m telling you, I heard something behind me. You know how you can tell if there’s something or somebody there? You talk about scaring the living daylights out of me, I could barely see but a body lying on the ground all covered up. When they heard me start punching numbers in my handheld, I think it scared them as much as it scared me. Turns out, it was a homeless person laying there covered up with a blanket. I ran out of that place and thought, “Oh my gosh, do I really want to do this?” PM: Back in the day, we used to wear gray button-up shirts with two pockets. Above one it said Bermex and the other your name. I had cards we hung on the door if nobody was home and I always carried them in my pocket which covered my name. This old lady thought that my name was Bermex. She wasn’t quite all there, and I never had the heart to tell her that Bermex wasn’t my name. She used to call me from down the street, “Here comes Bermex!” ", "image": "https://bermex.acrt.com/wp-content/uploads/2022/05/Columbus-Trio-Web.png", "modified": "2022-05-06T08:58:19-04:00" }, { "id": 3077, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/basil-anglin-explores-his-time-at-bermex/", "title": "Basil Anglin Explores His Time at Bermex", "h1": "Basil Anglin Explores His Time at Bermex", "summary": "When you spend nearly three decades with an organization, it can be easy to find yourself taking on unique jobs. Bermex Assistant Supervisor Basil Anglin is no exception to that. When he’s not hitting his usual routes throughout southeast Florida …", "content": "
When you spend nearly three decades with an organization, it can be easy to find yourself taking on unique jobs. Bermex Assistant Supervisor Basil Anglin is no exception to that.
When he’s not hitting his usual routes throughout southeast Florida Anglin assists with some of the most hard-to-read and special accounts, such as airports and vaults — areas where everyday people aren’t allowed access.
The Jamaica native came to the U.S. in the 80s and started as a meter reader with Bermex shortly after.
Looking back, Anglin recalls when he first joined the company, each meter reader had to use their vehicle — adding additional wear and tear — to complete their routes. It wasn’t until joining the ACRT Services family of companies that company vehicles were introduced. Something he thinks of as a “big, very good change.”
Most of his routes involve parking and walking, which leads to a few challenges, Anglin says.
Dogs. Anglin’s biggest and scariest challenge? Man’s best friend. “You must know which yards have dogs. You must know how the dog reacts and how aggressive they are – even the owners. Some will allow their dog to attack you or act like they don’t see you and send their dog out.”
Bees. It’s not uncommon to find beehives tucked away in meter boxes in the ground. Anglin notes that sometimes there are just a few, other times people aren’t so lucky and get attacked.
Birds. You have to keep your eye on birds, Anglin shares while remembering the time he was attacked by one. Think about the trees you walk under and the potential for them to become aggressive.
Despite the challenges that come along with his daily work, Basil Anglin still finds joy in his job.
In addition to working independently, the humid Florida weather is thoroughly enjoyed by Anglin. “I like the environment and that I can be outside to experience the different temperatures.”
He appreciates the variation in his job. Not every employee has the opportunity to conduct their work at the airport — a job he has to complete special training and certification for every two years.
“It’s crazy watching the planes drive by. I love keeping my eye on the aircraft,” says Anglin.
He also serves as a steward to new employees and shares some of the advice he offers up.
• Stay hydrated.
• Always be aware of your surroundings. A dog could come from anywhere and attack you. Keep an eye on everything around you.
• If you see something, say something. Don’t get too confident.
• Aim for accuracy. Missed reads incur penalties.
By Tommy Combs, Director of Operations, Bermex
Meter readers were once considered the “eyes in the field” for utilities as they visited every customer account every single month to collect meter readings. These utility readers were the unofficial compliance keepers turning in everything from meter tampering to broken meter boxes so utility personnel could be dispatched to complete repairs.
Fast forward to the current day. Meter reading is quickly becoming a thing of the past with emerging technologies such as advanced metering infrastructure (AMI) and automated meter reading (AMR) deployment. If a utility is not already in their first iteration of automated or advanced metering, it is highly likely they are doing research and considering their options to deploy these new assets in the near future.
As more and more utilities go through some sort of automation there is one topic of conversation that comes up. Who is going to catch all the safety and liability issues that happen in the field when meter readers are not there every month? Smart meters are a great way for utilities to reduce costs over time, but there is only so much data that comes from the smart meter itself.
Our team at Bermex can help avoid those safety, compliance, and liability issues by providing custom services to check on your most critical assets and make sure your utility is compliant. It’s never too late to implement a proactive plan to ensure safety or compliance!
Here are just a few items we can monitor for you.
• Meter read validation
• Low-hanging lines
• Meter box issues
• Tampering
• Leaking transformers
• Vegetation growth issues
• Meter read validation
• Atmospheric corrosion
• Vegetation growth issues
• Missing seals
• Tampering
• ERT read match
• Meter read validation
• Meter lid issues
• Water pit marking
• Tampering
• Pit obstructions
• Leak detection
Implement a proactive plan today by reaching out to our team.
", "content_plain": "By Tommy Combs, Director of Operations, Bermex Meter readers were once considered the “eyes in the field” for utilities as they visited every customer account every single month to collect meter readings. These utility readers were the unofficial compliance keepers turning in everything from meter tampering to broken meter boxes so utility personnel could be dispatched to complete repairs. Fast forward to the current day. Meter reading is quickly becoming a thing of the past with emerging technologies such as advanced metering infrastructure (AMI) and automated meter reading (AMR) deployment. If a utility is not already in their first iteration of automated or advanced metering, it is highly likely they are doing research and considering their options to deploy these new assets in the near future. As more and more utilities go through some sort of automation there is one topic of conversation that comes up. Who is going to catch all the safety and liability issues that happen in the field when meter readers are not there every month? Smart meters are a great way for utilities to reduce costs over time, but there is only so much data that comes from the smart meter itself. Our team at Bermex can help avoid those safety, compliance, and liability issues by providing custom services to check on your most critical assets and make sure your utility is compliant. It’s never too late to implement a proactive plan to ensure safety or compliance! Here are just a few items we can monitor for you. Electric • Meter read validation • Low-hanging lines • Meter box issues • Tampering • Leaking transformers • Vegetation growth issues Gas • Meter read validation • Atmospheric corrosion • Vegetation growth issues • Missing seals • Tampering • ERT read match Water • Meter read validation • Meter lid issues • Water pit marking • Tampering • Pit obstructions • Leak detection Implement a proactive plan today by reaching out to our team.", "image": "https://bermex.acrt.com/wp-content/uploads/2022/03/Web-Meter-Reading-Device.png", "modified": "2026-02-02T15:29:10-05:00" }, { "id": 3067, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/michael-wilson-reflects-on-28-years-at-bermex/", "title": "Michael Wilson Reflects on 28 Years at Bermex", "h1": "Michael Wilson Reflects on 28 Years at Bermex", "summary": "Through the years, Bermex has seen several employees come and go. Michael Wilson, a meter services supervisor who serves on the Bermex Ready Force Team, has remained loyal to the company for nearly three decades now. Wilson vividly recalls seeing …", "content": "Through the years, Bermex has seen several employees come and go. Michael Wilson, a meter services supervisor who serves on the Bermex Ready Force Team, has remained loyal to the company for nearly three decades now.
Wilson vividly recalls seeing a newspaper ad in 1994 for a job at Bermex. He jokes and says, “Yes, back when we had newspapers. Times have changed, there was no Indeed.com or anything like that back then.” He decided to apply for the opening — along with several other jobs along the way.
When the hiring manager at Bermex called to tell him the good news, he remembers thinking, “Aw man, I didn’t want them to call me first.” Going on 28 years later and Wilson is still here!
When a person sticks around for so long, there are certain practices and people that stick with them.
When he starts to look back through the company’s history, Wilson often thinks to himself, “Wow, I was around for Roger. I met Roger!” Roger, as in Roger Kaltz — one of the founding members of Bermex.
He talks fondly about former company presidents, including George Funds, Henry Mellow, and now CEO Mike Weidner and president Kenny Murphy. Wilson appreciates how each one has made an effort to visit their operations and seemed genuinely interested in each employee.
One name that sticks out to Wilson is Elona Rucker — a longtime Bermex employee. Wilson estimates that she had been with the company for more than 40 years at the time ACRT Services acquired Bermex based on information from old newsletters.
He describes a Mary Tyler Moore-like moment that’s ingrained in his memory. “She was a sweetheart. Elona was Bermex. There’s a picture of me turning the lights off and walking out the door when we closed Forth Worth. We always said that would be Elona. She was always the last one out,” says Wilson.
Since Rucker was based at the Bermex home office in Michigan, Wilson went years before actually meeting the Bermex legend. He finally had the pleasure of putting a face to Rucker’s voice and describes the moment as “it was almost like seeing an actor!”
Family atmosphere
There’s nothing Wilson appreciates more than the people who surround him. From company get-togethers to mentoring handfuls of employees over the years, the people are what makes the job for Wilson.
He shares, “More than one time I’ve heard that I was the best boss. I don’t know what their other bosses have been like, and I didn’t think I was doing anything special. I just treat them like real people. What we do is not an easy job — it’s very demanding as far as being outside in the elements and so on.”
Wilson recalls a specific encounter with an employee who was a little apprehensive to leave the company. “I had a guy who was moving on to a career that was his field of study and he felt bad leaving, (and here I was excited for him). He told me, “I grew up with you and you gave me a chance to do this.’ He got a little teary-eyed. That’s validating.”
When Michael Wilson started as a meter reader in 1994, it didn’t take him long before climbing the ladder, thanks to his work ethic. He took over operations based in Fort Worth, Texas in 1999 and ran it as if the business was his own.
“We go out there and take care of business. Bermex and [me] are the same. The work we do reflects not only me, but it also reflects the company as a whole,” says Wilson.
He notes, “The thing I’ve said from the very beginning to what I tell these guys now is, we signed a contract and this is what we said we’d do for them. That’s what it comes down to. We need to do an excellent job at that.”
Wilson also has a soft spot for supporting new hires. “There aren’t many jobs that you step in and hit the ground running as a seasoned meter reader. My job is to nurture these people and be there for them from the very beginning. It’s all about seeing their face as they progress. When things start to click, they get excited.”
Michael Wilson likes to joke around when people ask why he’s stuck around Bermex for so long.
“I tell them, people have done crimes, gone to prison for 25 years, and got out and I’m still here,” he laughs.
But in all seriousness, Wilson says it’s a combination of things, including the satisfaction of getting the job done.
“Whatever I’m doing, I want to be the best — period. I run each operation as if it were Michael’s Meter Reading. My job is to make everybody else look good.”
", "content_plain": "Through the years, Bermex has seen several employees come and go. Michael Wilson, a meter services supervisor who serves on the Bermex Ready Force Team, has remained loyal to the company for nearly three decades now. Wilson vividly recalls seeing a newspaper ad in 1994 for a job at Bermex. He jokes and says, “Yes, back when we had newspapers. Times have changed, there was no Indeed.com or anything like that back then.” He decided to apply for the opening — along with several other jobs along the way. When the hiring manager at Bermex called to tell him the good news, he remembers thinking, “Aw man, I didn’t want them to call me first.” Going on 28 years later and Wilson is still here! When a person sticks around for so long, there are certain practices and people that stick with them. Bermex Leadership Through The Years When he starts to look back through the company’s history, Wilson often thinks to himself, “Wow, I was around for Roger. I met Roger!” Roger, as in Roger Kaltz — one of the founding members of Bermex. He talks fondly about former company presidents, including George Funds, Henry Mellow, and now CEO Mike Weidner and president Kenny Murphy. Wilson appreciates how each one has made an effort to visit their operations and seemed genuinely interested in each employee. Elona Rucker One name that sticks out to Wilson is Elona Rucker — a longtime Bermex employee. Wilson estimates that she had been with the company for more than 40 years at the time ACRT Services acquired Bermex based on information from old newsletters. He describes a Mary Tyler Moore-like moment that’s ingrained in his memory. “She was a sweetheart. Elona was Bermex. There’s a picture of me turning the lights off and walking out the door when we closed Forth Worth. We always said that would be Elona. She was always the last one out,” says Wilson. Since Rucker was based at the Bermex home office in Michigan, Wilson went years before actually meeting the Bermex legend. He finally had the pleasure of putting a face to Rucker’s voice and describes the moment as “it was almost like seeing an actor!” Family atmosphere There’s nothing Wilson appreciates more than the people who surround him. From company get-togethers to mentoring handfuls of employees over the years, the people are what makes the job for Wilson. He shares, “More than one time I’ve heard that I was the best boss. I don’t know what their other bosses have been like, and I didn’t think I was doing anything special. I just treat them like real people. What we do is not an easy job — it’s very demanding as far as being outside in the elements and so on.” Wilson recalls a specific encounter with an employee who was a little apprehensive to leave the company. “I had a guy who was moving on to a career that was his field of study and he felt bad leaving, (and here I was excited for him). He told me, “I grew up with you and you gave me a chance to do this.’ He got a little teary-eyed. That’s validating.” Work Ethic When Michael Wilson started as a meter reader in 1994, it didn’t take him long before climbing the ladder, thanks to his work ethic. He took over operations based in Fort Worth, Texas in 1999 and ran it as if the business was his own. “We go out there and take care of business. Bermex and [me] are the same. The work we do reflects not only me, but it also reflects the company as a whole,” says Wilson. He notes, “The thing I’ve said from the very beginning to what I tell these guys now is, we signed a contract and this is what we said we’d do for them. That’s what it comes down to. We need to do an excellent job at that.” Wilson also has a soft spot for supporting new hires. “There aren’t many jobs that you step in and hit the ground running as a seasoned meter reader. My job is to nurture these people and be there for them from the very beginning. It’s all about seeing their face as they progress. When things start to click, they get excited.” In It For The Long Haul Michael Wilson likes to joke around when people ask why he’s stuck around Bermex for so long. “I tell them, people have done crimes, gone to prison for 25 years, and got out and I’m still here,” he laughs. But in all seriousness, Wilson says it’s a combination of things, including the satisfaction of getting the job done. “Whatever I’m doing, I want to be the best — period. I run each operation as if it were Michael’s Meter Reading. My job is to make everybody else look good.”", "image": "https://bermex.acrt.com/wp-content/uploads/2022/03/Web-Michael-Wilson.png", "modified": "2022-03-30T12:57:51-04:00" }, { "id": 3048, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/a-steady-presence-at-bermex/", "title": "A Steady Presence at Bermex", "h1": "A Steady Presence at Bermex", "summary": "He remembers it like yesterday. As he was driving to work one day in 2001, Andrew Kwarm noticed a Bermex truck that piqued his interest. After doing some research, he applied for a job, was hired, and has been with …", "content": "He remembers it like yesterday. As he was driving to work one day in 2001, Andrew Kwarm noticed a Bermex truck that piqued his interest. After doing some research, he applied for a job, was hired, and has been with the company for more than two decades now.
Andrew started his career as a water meter reader. After a year or two, he became a lead and is now a supervisor.
“Bermex is a fine place to work. The training was tough, but I had a good supervisor who was very helpful. The areas [we work around] are hilly and getting in and out of the truck was hard. Some new people don’t stick it out, but you get used to it and it keeps me fit.”
Dealing with people and keeping calm in difficult situations comes naturally to him. He is proud of being dependable and accurate. “I enjoy working outside and working independently but being part of a team. The toughest part of the job is also the fun part” referring to working in stormy, hot, or cold days balanced out by the nice days.
When Andrew was asked about what he does outside of work, he said, “I am either at work or church” and serves in a leadership position at his church. He is married, has young children — two boys and a girl, and two brothers and sisters in the area.
Vic Ervin, operations manager, speaks highly of working with Andrew and their relationship over the years, “Andrew is special to me. I wouldn’t be where I am if it wasn’t for Andrew. I came from the electric side of Bermex and when I moved over to water Andrew was working as a lead and knew the process, all the people at the utility, and everything about the job — and he still does. He has done it all: training, the difficult job of scheduling, misreads and misses, and is well prepared for his supervisory role. We say people make the company, and it is people like Andrew.”
", "content_plain": "He remembers it like yesterday. As he was driving to work one day in 2001, Andrew Kwarm noticed a Bermex truck that piqued his interest. After doing some research, he applied for a job, was hired, and has been with the company for more than two decades now. Andrew started his career as a water meter reader. After a year or two, he became a lead and is now a supervisor. “Bermex is a fine place to work. The training was tough, but I had a good supervisor who was very helpful. The areas [we work around] are hilly and getting in and out of the truck was hard. Some new people don’t stick it out, but you get used to it and it keeps me fit.” Dealing with people and keeping calm in difficult situations comes naturally to him. He is proud of being dependable and accurate. “I enjoy working outside and working independently but being part of a team. The toughest part of the job is also the fun part” referring to working in stormy, hot, or cold days balanced out by the nice days. When Andrew was asked about what he does outside of work, he said, “I am either at work or church” and serves in a leadership position at his church. He is married, has young children — two boys and a girl, and two brothers and sisters in the area. Vic Ervin, operations manager, speaks highly of working with Andrew and their relationship over the years, “Andrew is special to me. I wouldn’t be where I am if it wasn’t for Andrew. I came from the electric side of Bermex and when I moved over to water Andrew was working as a lead and knew the process, all the people at the utility, and everything about the job — and he still does. He has done it all: training, the difficult job of scheduling, misreads and misses, and is well prepared for his supervisory role. We say people make the company, and it is people like Andrew.”", "image": "https://bermex.acrt.com/wp-content/uploads/2022/02/Web-Andrew-Kwarm-4.png", "modified": "2022-02-21T11:24:14-05:00" }, { "id": 3040, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/seeing-challenges-as-opportunities/", "title": "Seeing Challenges as Opportunities", "h1": "Seeing Challenges as Opportunities", "summary": "If there’s one thing Phillip Hollis appreciates, it’s a good challenge. The daily trials and unknowns are what enticed him to take on the Bermex project manager role in July 2021. While Hollis wasn’t initially familiar with the metering services …", "content": "If there’s one thing Phillip Hollis appreciates, it’s a good challenge. The daily trials and unknowns are what enticed him to take on the Bermex project manager role in July 2021.
While Hollis wasn’t initially familiar with the metering services industry, the Alabama native and Army veteran relied on previous military and professional experiences to help lead his team. Before joining Bermex, Hollis spent 15 years at Caterpillar, a construction, machinery, and equipment company, where he served in several roles — from working in the shop and changing oil to troubleshooting heavy, earth-moving equipment.
Hollis holds a bachelor’s degree in business management, which he received in February 2021.
“That’s one thing I brought here — my work ethic. Having a full-time job, a family, and still trying to go to school, it was a great accomplishment at graduation for me to walk across that stage, shake somebody’s hand and receive my degree. That was a great accomplishment for me, for my kids to see, and for my family to share that moment with me.”
When Hollis joined the Bermex organization, he understood the challenges that stood before him — including the need to establish several policies and procedures. In the seven-plus months he’s been on the job, Hollis has made great strides.
Curious about changing your own career path? Learn more about a career path with us today.
“When I first got here, the team was working 12–14-hour days — including Saturdays. Now, we have it down to an average of 8-10-hour days and we haven’t worked a weekend in three months,” shared Hollis.
The increase in productivity and communication has not gone unnoticed. Hollis says morale is progressing, employee retention is improving, and their team is receiving more and more positive feedback from the customer.
So far, Hollis says his favorite part of the job is focusing on interacting with the meter readers.
“I like trying to build relationships with them — whether they stay long-term or if it’s not the opportunity for them. Getting to know people and trying to get the best out of them — not just at work, but with their personal goals they may have. To me, that’s what helps me come to this job daily,” said Hollis.
Hollis says he enjoys figuring out each person to get the best out of them. “Sometimes it works and sometimes it doesn’t, but to me, that’s the challenging part of it.”
He credits several people for his success in metering services along the way, but a few of note include Bermex Assistant Operations Manager Phillip Cinnamon, Bermex Human Resources personnel, and his customers, “I’ve never had an experience where a customer is this involved with a contract, but I appreciate them helping me get better and caring about our meter readers.”
When he’s not leading his team, Hollis enjoys spending time with his wife of 20 years and four boys. He likes to joke that he’s counting down the days until he and his wife are empty-nesters as their youngest is on track to graduate this year. As an Alabama native, Hollis is a faithful Alabama Crimson Tide fan and goes to a game every year.
", "content_plain": "If there’s one thing Phillip Hollis appreciates, it’s a good challenge. The daily trials and unknowns are what enticed him to take on the Bermex project manager role in July 2021. While Hollis wasn’t initially familiar with the metering services industry, the Alabama native and Army veteran relied on previous military and professional experiences to help lead his team. Before joining Bermex, Hollis spent 15 years at Caterpillar, a construction, machinery, and equipment company, where he served in several roles — from working in the shop and changing oil to troubleshooting heavy, earth-moving equipment. Hollis holds a bachelor’s degree in business management, which he received in February 2021. “That’s one thing I brought here — my work ethic. Having a full-time job, a family, and still trying to go to school, it was a great accomplishment at graduation for me to walk across that stage, shake somebody’s hand and receive my degree. That was a great accomplishment for me, for my kids to see, and for my family to share that moment with me.” Making progress When Hollis joined the Bermex organization, he understood the challenges that stood before him — including the need to establish several policies and procedures. In the seven-plus months he’s been on the job, Hollis has made great strides. Curious about changing your own career path? Learn more about a career path with us today. “When I first got here, the team was working 12–14-hour days — including Saturdays. Now, we have it down to an average of 8-10-hour days and we haven’t worked a weekend in three months,” shared Hollis. The increase in productivity and communication has not gone unnoticed. Hollis says morale is progressing, employee retention is improving, and their team is receiving more and more positive feedback from the customer. Building relationships So far, Hollis says his favorite part of the job is focusing on interacting with the meter readers. “I like trying to build relationships with them — whether they stay long-term or if it’s not the opportunity for them. Getting to know people and trying to get the best out of them — not just at work, but with their personal goals they may have. To me, that’s what helps me come to this job daily,” said Hollis. Hollis says he enjoys figuring out each person to get the best out of them. “Sometimes it works and sometimes it doesn’t, but to me, that’s the challenging part of it.” He credits several people for his success in metering services along the way, but a few of note include Bermex Assistant Operations Manager Phillip Cinnamon, Bermex Human Resources personnel, and his customers, “I’ve never had an experience where a customer is this involved with a contract, but I appreciate them helping me get better and caring about our meter readers.” When he’s not leading his team, Hollis enjoys spending time with his wife of 20 years and four boys. He likes to joke that he’s counting down the days until he and his wife are empty-nesters as their youngest is on track to graduate this year. As an Alabama native, Hollis is a faithful Alabama Crimson Tide fan and goes to a game every year.", "image": "https://bermex.acrt.com/wp-content/uploads/2022/02/Web-Phillip-Hollis-2.png", "modified": "2022-02-15T11:28:30-05:00" }, { "id": 3, "type": "page", "url": "https://bermex.acrt.com/privacy-policy/", "title": "Privacy Policy", "h1": "Privacy Policy", "summary": "", "content": "This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
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ACRT Services
1333 Home Avenue
Akron, Ohio 44310
800-622-2562
Last Edited on 2017-12-29
", "content_plain": "This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. What personal information do we collect from the people that visit our blog, website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience. When do we collect information? We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site. How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:", "image": false, "modified": "2026-03-09T17:35:23-04:00" }, { "id": 3028, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/smart-meters-make-smart-business/", "title": "Smart Meters Make Smart Business", "h1": "Smart Meters Make Smart Business", "summary": "Streamline inefficiencies in power, gas, and water delivery with a smooth transition to smart meters serviced on site by skilled workers.", "content": "By Tommy Combs, Director of Operations, Bermex
The trend toward smart metering continues to expand across the globe. By 2026, the Smart Water Management global market is expected to grow to 22.4 billion from 13.8 billion in 2021. According to the U.S. Energy Information Administration, in 2020 alone, electric utilities installed about 102.9 million advanced metering infrastructure (AMI) smart meters. As utilities rush to streamline ways to deliver power, gas, and water to their communities, its demand to drive efficiencies propels the need for greater data and analytics. One big, overlooked area in this urgency to modernize metering are the boots on the ground to make it happen. This is where Bermex leads the way with the best teams dedicated to quality and customer service. As 2022 marks 50 years in business for Bermex, we celebrate our history built on trust and dedication.
![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2022/01/Meter-reading-attractive-opportunities.jpg\")
Originally published Smart Water Management Market by Water Meter (AMR, AMI), Solution (Enterprise Asset Management, Network Management, Smart Irrigation), Service (Professional, Managed), End User (Commercial & Industrial, Residential), and Region – Global Forecast to 2026
Change often breeds fear of the uncertain. It can make people nervous about the unknown or potential failures from a new process or competency needed. For metering manufacturing companies, they are experts in making meters. What they typically don’t have the skillset for is the management of people. That’s where we come in. We pride ourselves on managing people and our diverse workforce dispersed nationwide. To be successful here, you must be dedicated to customer service, unhindered by hard work, and fit to do the job. Bermex has all the traits necessary to provide a successful transition to smart metering.
By now, we have all read about the bipartisan $1 trillion-plus Infrastructure Investment and Jobs Act signed in August of 2021. In it is funding to strengthen our grid and infuse smart technologies. This will impact the industries we serve. For our metering customers, it means the push for installing smart meters on both customer houses and businesses. This shift to new technologies will optimize how power is provided and energy is consumed. It will push to balance energy, reducing outages and increasing efficiencies.
![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2022/01/Meter-reading-automated-meter-infrastructure.jpg\")
Smart meters are significant in the updating of our nation’s grid system. Upgrading smart grid infrastructure to include advanced metering systems can be a tedious process. Moving from old metering technology to new advanced metering technology means improved customer service, increased accuracy, and timely data for our clients. For our employees, this means the opportunity for new areas of business. Mass meter deployments can be a sizable undertaking, including making sure our employees are properly trained and qualified so the jobs we do are completed safely and correctly every time.
No matter how “smart” a meter is, there are still things that can happen on and around the meter when meter readers are no longer visiting the sites monthly to document and correct issues. Gas, electric, and water meters are all prone to tampering, vegetation overgrowth, or a myriad of other issues once the transition to smart metering has transpired. Our team specializes in visually inspecting these services on a flexible service schedule to ensure utility assets remain safe and compliant.
When our employees are in the field inspecting meters, they’re conducting leak and atmospheric corrosion surveys, analyzing meters so they are performing at their best. Our expert employees are empowered to fix issues on the spot and make sure the meters are safe and compliant. For atmospheric issues, employees document concerns, apply appropriate weather and moisture-resistant paint, and apply a meter sticker and apartment number if applicable. If the equipment cannot be repaired, we file a ticket with the utility. For leak surveys, employees use equipment to scan the service line to the meter to determine if a leak is present. The information is logged, and data is captured within our work order management software. Data we collect includes a geotag location, a picture of the meter, and any data collected about the survey. This ensures increased efficiency, safety, and data integrity is paramount in everything we do.
Our employees are dedicated, often working long hours with little room for error. With this new push for smart systems, the need for more skilled workers will increase. This means higher-paying jobs within the metering services industry. Now, not only will we continue to be the boots on the ground doing fieldwork, but we will also be the eyes on many smart meters, ensuring their proper function. According to a 2019 Edison Foundation report, nearly 70% of U.S. households had smart meters installed by the end of 2018. That number is only going to increase over the next few years with a greater need for the field staff to deploy new systems, calibrate the new meters, monitor the meters after installation, and fix any issues.
Learn more about the metering services industry and jobs available at Bermex.
", "content_plain": "By Tommy Combs, Director of Operations, Bermex The trend toward smart metering continues to expand across the globe. By 2026, the Smart Water Management global market is expected to grow to 22.4 billion from 13.8 billion in 2021. According to the U.S. Energy Information Administration, in 2020 alone, electric utilities installed about 102.9 million advanced metering infrastructure (AMI) smart meters. As utilities rush to streamline ways to deliver power, gas, and water to their communities, its demand to drive efficiencies propels the need for greater data and analytics. One big, overlooked area in this urgency to modernize metering are the boots on the ground to make it happen. This is where Bermex leads the way with the best teams dedicated to quality and customer service. As 2022 marks 50 years in business for Bermex, we celebrate our history built on trust and dedication. Originally published Smart Water Management Market by Water Meter (AMR, AMI), Solution (Enterprise Asset Management, Network Management, Smart Irrigation), Service (Professional, Managed), End User (Commercial & Industrial, Residential), and Region – Global Forecast to 2026 Managing Change Change often breeds fear of the uncertain. It can make people nervous about the unknown or potential failures from a new process or competency needed. For metering manufacturing companies, they are experts in making meters. What they typically don’t have the skillset for is the management of people. That’s where we come in. We pride ourselves on managing people and our diverse workforce dispersed nationwide. To be successful here, you must be dedicated to customer service, unhindered by hard work, and fit to do the job. Bermex has all the traits necessary to provide a successful transition to smart metering. Infrastructure Bill By now, we have all read about the bipartisan $1 trillion-plus Infrastructure Investment and Jobs Act signed in August of 2021. In it is funding to strengthen our grid and infuse smart technologies. This will impact the industries we serve. For our metering customers, it means the push for installing smart meters on both customer houses and businesses. This shift to new technologies will optimize how power is provided and energy is consumed. It will push to balance energy, reducing outages and increasing efficiencies. Smart Meter Deployment Smart meters are significant in the updating of our nation’s grid system. Upgrading smart grid infrastructure to include advanced metering systems can be a tedious process. Moving from old metering technology to new advanced metering technology means improved customer service, increased accuracy, and timely data for our clients. For our employees, this means the opportunity for new areas of business. Mass meter deployments can be a sizable undertaking, including making sure our employees are properly trained and qualified so the jobs we do are completed safely and correctly every time. Post Deployment No matter how “smart” a meter is, there are still things that can happen on and around the meter when meter readers are no longer visiting the sites monthly to document and correct issues. Gas, electric, and water meters are all prone to tampering, vegetation overgrowth, or a myriad of other issues once the transition to smart metering has transpired. Our team specializes in visually inspecting these services on a flexible service schedule to ensure utility assets remain safe and compliant. Compliance Surveys When our employees are in the field inspecting meters, they’re conducting leak and atmospheric corrosion surveys, analyzing meters so they are performing at their best. Our expert employees are empowered to fix issues on the spot and make sure the meters are safe and compliant. For atmospheric issues, employees document concerns, apply appropriate weather and moisture-resistant paint, and apply a meter sticker and apartment number if applicable. If the equipment cannot be repaired, we file a ticket with the utility. For leak surveys, employees use equipment to scan the service line to the meter to determine if a leak is present. The information is logged, and data is captured within our work order management software. Data we collect includes a geotag location, a picture of the meter, and any data collected about the survey. This ensures increased efficiency, safety, and data integrity is paramount in everything we do. Career Paths Our employees are dedicated, often working long hours with little room for error. With this new push for smart systems, the need for more skilled workers will increase. This means higher-paying jobs within the metering services industry. Now, not only will we continue to be the boots on the ground doing fieldwork, but we will also be the eyes on many smart meters, ensuring their proper function. According to a 2019 Edison Foundation report, nearly 70% of U.S. households had smart meters installed by the end of 2018. That number is only going to increase over the next few years with a greater need for the field staff to deploy new systems, calibrate the new meters, monitor the meters after installation, and fix any issues. Learn more about the metering services industry and jobs available at Bermex.", "image": "https://bermex.acrt.com/wp-content/uploads/2022/01/Smart-Meters-Make-Smart-Business-Web.png", "modified": "2026-01-17T15:32:55-05:00" }, { "id": 3010, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/bermex-celebrates-50-years/", "title": "Bermex Celebrates 50 Years", "h1": "Bermex Celebrates 50 Years", "summary": "Bermex was founded by two like-minded individuals with a passion for helping people. Our story starts in Detroit in the summer of 1967 during a dark time in our county’s history. That summer, Detroit had one of the most violent …", "content": "Bermex was founded by two like-minded individuals with a passion for helping people. Our story starts in Detroit in the summer of 1967 during a dark time in our county’s history. That summer, Detroit had one of the most violent and destructive riots on record, lasting five days. It claimed 43 lives, injured 342 people, burned 1,400 buildings, and left 5,000 people homeless.
On the east side of the city, in a neighborhood devastated by the riots, Father Robert Begin served as the priest of a small Catholic church, St. Margaret Mary. He wanted to do something to help the neighborhood recover and teamed up with two Jesuit brothers in 1968. They formed a company called Brothers’ Construction with its purpose to provide quality housing for low-income families. The firm rehabilitated 485 homes during its seven-year existence. All profits generated were returned to the churches of Detroit.
![\"St.](\"https://bermex.acrt.com/wp-content/uploads/2022/01/St.-Margaret-Mary-Catholic-Church.jpg\")
St. Margaret Mary Catholic church on 5095 Lemay Street — located on the east side of Detroit — is where Father Robert Begin was a priest and Bermex had its beginnings. Before the Archdiocese closed the church in 1984, it became a Baptist church. It was still being used until a fire in 2012 made the church unusable.
It was in 1972 that the early roots of Bermex were taking hold. Father Begin teamed up with Roger Kaltz and created Brother Specifications, Inc. (BSI). They provided inspection and repair specifications for the United States Department of Housing and Urban Development’s nationwide renovation program. The company wrote specifications for over 125,000 properties nationwide and wrote repair specifications for an additional 10,000 homes from Hawaii to South Carolina for damage due to natural disasters. Unlike most businesses in Detroit at this time, BSI flourished. The company was known for having many social activities and promoting camaraderie among employees — demonstrating that the family culture at Bermex appreciated to this day goes back to its founders.
When the energy crisis of the 1970s and 1980s hit, Father Begin and Kaltz adapted by founding Brothers Energy Resources, Inc. (BERI) in 1981 to assist utility companies in the fight against the energy shortage. With the skills of property renovation and energy management, they officially changed the name to Bermex in 1984, merging the names, principles, and missions of BERI and BSI.
The core values of Bermex were started by its founders who responded to a need in their neighborhood and wanted to make a difference. As years went by this included adapting to change and evolving to grow and better serve companies and our customers.
![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2022/01/Bermex-timeline.png\")
At Bermex, as well as our sister companies, we are grateful to our employees and to all veterans who have served, who continue to serve, and who gave their lives for the cause of freedom.
The U.S. Department of Defense shares five important facts we should all know about Veterans Day.
• Veterans Day does NOT have an apostrophe. The holiday is not a day that “belongs” to one veteran or multiple veterans, which is what an apostrophe implies. It’s a day for honoring all veterans — so no apostrophe needed.
• Veterans Day is NOT the Same as Memorial Day. Veterans Day honors all of those who have served the country in war or peace — although it’s largely intended to thank living veterans for their sacrifices.
• It was originally called Armistice Day, commemorating the end of World War I. Nov. 11, 1918, was largely considered the end of “the war to end all wars” and dubbed Armistice Day.
• For some inexplicable reason, the Uniform Holiday Bill in 1968 set Veterans Day commemorations for the fourth Monday of every October. On Sept. 20, 1975, President Gerald Ford signed another law (Public Law 94-97), which returned the annual observance to its original date starting in 1978.
• Other countries celebrate it, too, in their own ways. World War I was a multinational effort, so it makes sense that our allies also wanted to celebrate their veterans on Nov. 11.
Please join us in celebrating veterans across the country this November.
Bermex
• Raymond Spurgeon, Air Force
• Stephen Cummings, Air Force
• Terry Sabattis, Air Force
• Vince Cleveland, Air Force
• Anthony Shonkwiler, Army
• Dale Warnke, Army
• Homam Yaktin, Army
• Mark Everly, Army
• Paul Langford, Army
• Ron Roark, Army
• Gary Hoover, Army/Ohio National Guard
• Benjamin McDowell, Marines
• Donald Lantz, Marines
• Eric Knight, Marines
• Christopher Ware, Navy
• Robert Gallicchio, Navy
• Vic Ervin, Marines/Air Force
• Tywon Bell, Marines
For the rest of our servicemen and women who wish to remain silent, we salute you as well.
Learn more about our commitment to service at bermexinc.com.
Nov. 3, 2021 — Stow, Ohio — ACRT Services and our family of companies are honored to have a team of dedicated individuals who are working to better our industry. We are honored to announce the recipients of three Utility Arborist Association (UAA) awards.
Rising Star Award
ACRT Pacific Senior Operations Manager Carly Harrower was honored as the 2021 recipient of the UAA’s Rising Star Award. This recognition is given to individuals who are relatively early in their career yet have already shown leadership of the organization and the industry.
Harrower joined ACRT Pacific in 2014 and has quickly worked her way up through the ranks since. As a senior operations manager, she is responsible for numerous projects throughout California. Harrower is an ISA-Certified Arborist and sits on the steering committee for the Rights-of-Way Symposium by the UAA.
“We’re thrilled for Carly to have been named this year’s Rising Star Award recipient,” said ACRT Pacific President Brian Joiner. “I can’t think of a more deserving person to be honored with this award. It is a direct representation of her dedication to our organization and industry.”
Will Nutter Silver Shield Safety Champion Award
ACRT Services Senior Manager Bob Urban was named the recipient of the 2021 Will Nutter Silver Shield Safety Champion Award, newly renamed in honor of Will Nutter who lost his life earlier this year.
Nutter was the recipient of the inaugural Silver Shield Safety Champion Award presented by the UAA in 2016. This award is given to a person who is on the front line of safety and may have official or unofficial roles within an organization. They influence and promote a safety culture at every turn.
Urban has more than 20 years of experience in the utility services industry, is an International Society of Arboriculture Certified Utility Arborist, and is an advocate for safety throughout our organization and industry.
“This award symbolizes Bob’s commitment to safety throughout the ACRT Services family of companies and the industry as a whole,” said John Wasmer, ACRT Services’ executive vice president of revenue. “What an honor to be recognized with an accolade named for the late Will Nutter.”
PinE Award
ACRT and ACRT Pacific were honored with gold-level PinE (Partners in Excellence) Awards for UAA involvement at a company level. This award is given to organizations whose membership in the UAA and supporting activities — such as sponsorship, active committee volunteerism, and more — quantifiably demonstrate active involvement over the association’s previous fiscal year.
Organizations are given a PinE score based on these activities and are recognized at the UAA annual meeting. This year represents the fifth consecutive UAA PinE Award presented to the organization.
“We’re grateful to the UAA to be recognized with the 2021 PinE Award,” said ACRT President Kevin Puls. “Our organizations remain focused on furthering the industry and promoting the importance of our work. Membership in the UAA is a great vehicle for those efforts.”
“We are honored to be named as gold-level PinE Award recipients,” said Joiner. “We offer our arborists a free annual membership to the UAA and I’m proud of all of those who take an active part in the Association to help achieve their goals.”
“Our participation and membership in the UAA reach back decades, and it will continue to do so for years to come,” said ACRT Services Executive Vice President of Operations, Troy Ross. “I’m proud of ACRT and ACRT Pacific for all that they’ve accomplished for our industry and know they will continue to make a difference.”
About ACRT Services
ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. ACRT Services supports three wholly-owned subsidiaries — ACRT, ACRT Pacific, and Bermex. To learn more about ACRT Services, visit careers.acrt.com.
Nov. 2, 2021 — Stow, Ohio — We’re proud to introduce William “Bill” Parker as ACRT Services’ newest business development manager. Parker will work extensively with metering services.
In his new role, Parker will work to exceed Bermex client expectations and satisfaction by designing plans and solutions that best fit the challenges customers face.
Parker joins the ACRT Services family of companies with more than three decades of experience in the utility distribution operation industry.
Parker’s industry experience includes flow measurement, data acquisition for reporting water purchases and sales, Automatic Meter Reading (AMR) and Automated Metering Infrastructure (AMI), and delivering cost-effective solutions to customers.
“I have developed and fostered close relationships with numerous customers across the country over the last thirty years and look forward to continuing to build those relationships in my new role,” said Parker. “I enjoy listening to customers’ unique issues to tailor a solution that fits their individual needs.”
Parker is a member of several organizations, including the American Water Works Association, numerous state-level rural water associations, and municipal leagues.
“We’re excited to introduce Bill to our business development team,” said John Wasmer, EVP of Revenue of ACRT Services. “His extensive knowledge of the metering industry will allow our organization to continue to expand in that space.”
About ACRT Services
ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. ACRT Services supports three wholly-owned subsidiaries — ACRT, ACRT Pacific, and Bermex. To learn more about ACRT Services, visit careers.acrt.com.
In the days when it was common to walk 10-12 miles a day (making a challenge for new hires), Randy Brown slipped right into his new walking routes. He came prepared for the workout, having been a valet for close to seven years. “We literally ran all day; it was good cardio. I like to track miles and it was normal to put on 12-14 miles a day.”
Randy has worked his entire career with Bermex. He worked as an electric meter reader for 10 years and did collections for a short while. When a utility switched to automated readings (AMI), Randy began water meter reading. Now as a field service technician, he is back on electric for meter audits and visual safety inspections, as well as disconnects and reconnects.
Early in his career, Randy’s attention to detail and willingness to help his teammates were noticed by management and after two years he was regularly training new hires. “When I was newly trained, I just received the basics and ended up calling my supervisors with questions until I gained experience and could help others. As I got more confident, I became more thorough and developed a checklist for training. It made me feel good when people got out there by themselves and didn’t have problems.” Randy especially focused on teaching team members to be cautious of dogs and homeowners, and to be prepared before going into the field. For homeowners, he developed a script along with best practices and talking points so employees could protect themselves by being on the defensive rather than the offensive. He also communicates with supervisors and the utility to flag residences with difficult residents for future visits. He makes notes because the inspection route is on a two-year cycle. Randy calculates he has trained between 100-150 people.
When you work this many years in the field, there are always interesting stories to share. In Randy’s case, he recalled an instance of being chased by turkeys. “It was actually in a neighborhood, not in the country. He found out that some neighbors fed them and a few times a year, they become more territorial.” He also said he was pursued by a raccoon that was likely rabid. It was very aggressive, Randy described, “It came after me from around the house. I picked up a stick from a brush pile, but it didn’t stop it long enough for me to get away, so I pepper sprayed it. By then the homeowner came out with a shovel and the raccoon eventually ran off behind the house into the brush pile. When the husband came home it must have been quite a sight to see the two of us with a stick and shovel moving around the yard. After I left, I called Bermex and animal control. I saw tricycles around the house and was concerned that the raccoon could come back.”
Randy enjoys working outdoors, keeping physically active, and knowing that he has the trust of his supervisors to get the job done. He is proud of being on time, dependable, and sharing his knowledge to help others on the team be successful too. “Our small group is a team. We get on the Teams app to work together. We’ve been through a lot and have formed a bond — even outside of work. I’ve worked with Francois Nanguy, Abel Sanchez, and Marcus Kelly for close to 20 years. Vic Ervin and Ben McDowell’s daughters graduated with my daughter.” Randy explained that the family atmosphere and comradery are a big part of what has kept him with Bermex.
Randy has been married for 21 years. He and his daughter like to go to the movies, and he has kept ticket stubs from all the movies they have gone to. He plans to make a scrapbook one day with the collection. In addition to his daughter, he has an older stepdaughter.
Three years ago, Randy completed the section of the Appalachian Trail, starting in Georgia and ending in North Carolina. “My friends got me into backpacking (after I had been with Bermex for five or six years) and the bug bit me,” Randy explained. “I had been hiking a section of the trail for two years and finally completed the 71 miles. I carried this Bermex towel during the hike so I would have it with me at the completion of the Georgia section because walking so many miles at Bermex gave me the confidence to take up hiking.
“I’ve calculated that over 10 years on the job at Bermex, I have walked over 24,000 miles. My experience in finding comfortable footwear to walk my routes prepared me for hiking the trail. When I first started at Bermex I had so many blisters and my feet hurt, so I did some research on footwear. Now, both on the job and hiking, I wear hiking boots with tough Vibram soles, insoles, and SmartWool socks (winter and summer). Even in the humid southern conditions, I can take my boots off at the end of the day and my feet are dry and I haven’t had a blister in years.
Vic and Ben call me ‘the boot guy.’ I am a scout leader for Trail Life USA. I teach that different boots are comfortable for different people, so it pays to try several till you find the best one. A tip many people don’t think of, especially for steep hills and ridge hiking is to keep your toenails trimmed very short or you may end up losing the nail on your big toe!”
Explore career opportunities with Bermex.
", "content_plain": "In the days when it was common to walk 10-12 miles a day (making a challenge for new hires), Randy Brown slipped right into his new walking routes. He came prepared for the workout, having been a valet for close to seven years. “We literally ran all day; it was good cardio. I like to track miles and it was normal to put on 12-14 miles a day.” Randy has worked his entire career with Bermex. He worked as an electric meter reader for 10 years and did collections for a short while. When a utility switched to automated readings (AMI), Randy began water meter reading. Now as a field service technician, he is back on electric for meter audits and visual safety inspections, as well as disconnects and reconnects. Early in his career, Randy’s attention to detail and willingness to help his teammates were noticed by management and after two years he was regularly training new hires. “When I was newly trained, I just received the basics and ended up calling my supervisors with questions until I gained experience and could help others. As I got more confident, I became more thorough and developed a checklist for training. It made me feel good when people got out there by themselves and didn’t have problems.” Randy especially focused on teaching team members to be cautious of dogs and homeowners, and to be prepared before going into the field. For homeowners, he developed a script along with best practices and talking points so employees could protect themselves by being on the defensive rather than the offensive. He also communicates with supervisors and the utility to flag residences with difficult residents for future visits. He makes notes because the inspection route is on a two-year cycle. Randy calculates he has trained between 100-150 people. When you work this many years in the field, there are always interesting stories to share. In Randy’s case, he recalled an instance of being chased by turkeys. “It was actually in a neighborhood, not in the country. He found out that some neighbors fed them and a few times a year, they become more territorial.” He also said he was pursued by a raccoon that was likely rabid. It was very aggressive, Randy described, “It came after me from around the house. I picked up a stick from a brush pile, but it didn’t stop it long enough for me to get away, so I pepper sprayed it. By then the homeowner came out with a shovel and the raccoon eventually ran off behind the house into the brush pile. When the husband came home it must have been quite a sight to see the two of us with a stick and shovel moving around the yard. After I left, I called Bermex and animal control. I saw tricycles around the house and was concerned that the raccoon could come back.” Randy enjoys working outdoors, keeping physically active, and knowing that he has the trust of his supervisors to get the job done. He is proud of being on time, dependable, and sharing his knowledge to help others on the team be successful too. “Our small group is a team. We get on the Teams app to work together. We’ve been through a lot and have formed a bond — even outside of work. I’ve worked with Francois Nanguy, Abel Sanchez, and Marcus Kelly for close to 20 years. Vic Ervin and Ben McDowell’s daughters graduated with my daughter.” Randy explained that the family atmosphere and comradery are a big part of what has kept him with Bermex. Randy has been married for 21 years. He and his daughter like to go to the movies, and he has kept ticket stubs from all the movies they have gone to. He plans to make a scrapbook one day with the collection. In addition to his daughter, he has an older stepdaughter. Three years ago, Randy completed the section of the Appalachian Trail, starting in Georgia and ending in North Carolina. “My friends got me into backpacking (after I had been with Bermex for five or six years) and the bug bit me,” Randy explained. “I had been hiking a section of the trail for two years and finally completed the 71 miles. I carried this Bermex towel during the hike so I would have it with me at the completion of the Georgia section because walking so many miles at Bermex gave me the confidence to take up hiking. “I’ve calculated that over 10 years on the job at Bermex, I have walked over 24,000 miles. My experience in finding comfortable footwear to walk my routes prepared me for hiking the trail. When I first started at Bermex I had so many blisters and my feet hurt, so I did some research on footwear. Now, both on the job and hiking, I wear hiking boots with tough Vibram soles, insoles, and SmartWool socks (winter and summer). Even in the humid southern conditions, I can take my boots off at the end of the day and my feet are dry and I haven’t had a blister in years. Vic and Ben call me ‘the boot guy.’ I am a scout leader for Trail Life USA. I teach that different boots are comfortable for different people, so it pays to try several till you find the best one. A tip many people don’t think of, especially for steep hills and ridge hiking is to keep your toenails trimmed very short or you may end up losing the nail on your big toe!” Explore career opportunities with Bermex.", "image": "https://bermex.acrt.com/wp-content/uploads/2021/07/Randy-Brown-—-Bermex-Anniversary_Bermex.png", "modified": "2021-07-21T10:16:52-04:00" }, { "id": 2961, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/2021-bermex-area-safety-representatives/", "title": "2021 Bermex Area Safety Representatives (ASRs)", "h1": "2021 Bermex Area Safety Representatives (ASRs)", "summary": "The ACRT Services family of companies ASR program began as a pilot in 2010. Based on the success of the program and its contribution toward our culture of safety, it became an annual program. ASR members assist in safety communications, …", "content": "The ACRT Services family of companies ASR program began as a pilot in 2010. Based on the success of the program and its contribution toward our culture of safety, it became an annual program. ASR members assist in safety communications, safety auditing, identifying at-risk behaviors, near-miss reviews, and incident investigations. Members are safety champions and serve as a conduit between safety management and field employees. They aid in the training and tracking of safety-related items throughout their region and mentor those that need extra help.
Meet the leadership and newly appointed members of the Bermex ASR team.
Learn more about our safety philosophy.
", "content_plain": "The ACRT Services family of companies ASR program began as a pilot in 2010. Based on the success of the program and its contribution toward our culture of safety, it became an annual program. ASR members assist in safety communications, safety auditing, identifying at-risk behaviors, near-miss reviews, and incident investigations. Members are safety champions and serve as a conduit between safety management and field employees. They aid in the training and tracking of safety-related items throughout their region and mentor those that need extra help. Meet the leadership and newly appointed members of the Bermex ASR team. Phillip Cinnamon, chair and manager Steve Scrimizzi, co-chair and meter services supervisor Zach Bass, line locater technician Charlene Goodwin, lead meter reader William Harding, meter reader Steven Roper, lead meter reader Christopher Ware, field service technician Learn more about our safety philosophy.", "image": "https://bermex.acrt.com/wp-content/uploads/2021/06/ACRT-2021-Safety-Reps_Bermex-1.png", "modified": "2021-06-09T13:27:13-04:00" }, { "id": 2950, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/welcome-bermex-project-managers/", "title": "Welcome Bermex Project Managers", "h1": "Welcome Bermex Project Managers", "summary": "Meet Aaron Rothberg, Kenneth Warner, and Mathew Re. The three joined the Bermex team in October 2020, following our merger with Strategitech and bringing years of experience to the team. Aaron Rothberg Rothberg manages the Jacksonville, Ocala, and Orlando, Florida …", "content": "Meet Aaron Rothberg, Kenneth Warner, and Mathew Re. The three joined the Bermex team in October 2020, following our merger with Strategitech and bringing years of experience to the team.
![\"Aaron](\"https://bermex.acrt.com/wp-content/uploads/2021/03/Aaron-Rothberg-150x150.jpg\")
Rothberg manages the Jacksonville, Ocala, and Orlando, Florida areas. He supervises the atmospheric corrosion survey, line locating, leak detection, disconnect, and meter reading employees out of those offices as well.
Rothberg has been in the utility industry for 20 years. He started with Strategitech in 2017 as a general manager covering Florida. He specializes in smart grid deployment of advanced metering infrastructure (AMI)/automatic meter reading (AMR) electric meters, encoder receiver transmitter (ERT) installs on gas meters, disconnect/reconnect, gas and electric meters and meter reading projects.
![\"Kenneth](\"https://bermex.acrt.com/wp-content/uploads/2021/03/Kenneth-Warner-150x150.jpg\")
In 2019, Warner moved from Lancaster, Ohio, with his wife and five children to Riverview, Florida to manage the southern Florida region, where he performs meter reading, leak surveys, atmospheric corrosion surveys, and dunning disconnect work.
Before joining Strategitech, Warner started his career in reading electric meters in Lancaster, Ohio in 1998. He progressed into project management and later became a team leader, gaining experience in multiple electric, gas, water, propane meter reading projects; and AMI installation, mobile meter testing, and calibration in Ohio, Indiana, Kentucky, West Virginia, Virginia, North Carolina, and Oklahoma.
In 2012, Warner added research and development to his duties — developing a new product for electric meter installation projects.
After a company-wide shut down in 2013, he worked with Strategitech on an electric and water meter AMI validation audit project in Lebanon, Ohio. He left the company for a few years and obtained his CDL before taking the opportunity to rejoin Strategitech as a project manager.
![\"Matthew](\"https://bermex.acrt.com/wp-content/uploads/2021/03/Matthew-Re-150x150.jpg\")
Re started with Strategitech in 2012 and has served as a project manager since 2015.
Re recruits new employees, prepares payroll, and trains employees on how to implement important safety procedures. He also performs routine field audits to verify employees are meeting and exceeding all safety expectations.
As the main point of contact for many of Bermex customers, Re strives to provide the seamless communication required to fulfill all of their needs in a safe and timely manner.
", "content_plain": "Meet Aaron Rothberg, Kenneth Warner, and Mathew Re. The three joined the Bermex team in October 2020, following our merger with Strategitech and bringing years of experience to the team. Aaron Rothberg Rothberg manages the Jacksonville, Ocala, and Orlando, Florida areas. He supervises the atmospheric corrosion survey, line locating, leak detection, disconnect, and meter reading employees out of those offices as well. Rothberg has been in the utility industry for 20 years. He started with Strategitech in 2017 as a general manager covering Florida. He specializes in smart grid deployment of advanced metering infrastructure (AMI)/automatic meter reading (AMR) electric meters, encoder receiver transmitter (ERT) installs on gas meters, disconnect/reconnect, gas and electric meters and meter reading projects. Kenneth Warner In 2019, Warner moved from Lancaster, Ohio, with his wife and five children to Riverview, Florida to manage the southern Florida region, where he performs meter reading, leak surveys, atmospheric corrosion surveys, and dunning disconnect work. Before joining Strategitech, Warner started his career in reading electric meters in Lancaster, Ohio in 1998. He progressed into project management and later became a team leader, gaining experience in multiple electric, gas, water, propane meter reading projects; and AMI installation, mobile meter testing, and calibration in Ohio, Indiana, Kentucky, West Virginia, Virginia, North Carolina, and Oklahoma. In 2012, Warner added research and development to his duties — developing a new product for electric meter installation projects. After a company-wide shut down in 2013, he worked with Strategitech on an electric and water meter AMI validation audit project in Lebanon, Ohio. He left the company for a few years and obtained his CDL before taking the opportunity to rejoin Strategitech as a project manager. Mathew Re Re started with Strategitech in 2012 and has served as a project manager since 2015. Re recruits new employees, prepares payroll, and trains employees on how to implement important safety procedures. He also performs routine field audits to verify employees are meeting and exceeding all safety expectations. As the main point of contact for many of Bermex customers, Re strives to provide the seamless communication required to fulfill all of their needs in a safe and timely manner.", "image": "https://bermex.acrt.com/wp-content/uploads/2021/03/bermex-project-managers.png", "modified": "2021-03-09T17:31:46-05:00" }, { "id": 2947, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/zero-incidents-nothing-more/", "title": "Zero Incidents: Nothing More", "h1": "Zero Incidents: Nothing More", "summary": "At Bermex and its sister companies under ACRT Services, all that we do begins and ends with one thing: people. Founded on a handshake more than 40 years ago, Bermex has carried that focus forward not only in our services …", "content": "At Bermex and its sister companies under ACRT Services, all that we do begins and ends with one thing: people. Founded on a handshake more than 40 years ago, Bermex has carried that focus forward not only in our services but also in our safety philosophy.
For Operations Manager Ray Tackett, serving as chair of the Bermex safety committee means making safety the most important focus of our employees’ daily work.
“People are what drive our success,” Tackett said. “It’s up to us as the safety committee to ensure we’re giving employees the insights and resources needed to go about their work safely — not only to protect them and others from harm but also to ensure we’re able to do what we do best for our clients.”
To Tackett, ensuring employees understand this and live out the safety recommendations and practices put forward by the committee takes the entire safety committee’s effort.
“The committee is an amazing team — each person provides a wealth of input: from our strategic planning sessions to one-on-one calls after an incident. We spend so much time focusing on getting each employee home safe and on the employee experience, which includes safety as well as recognition and rewards.”
Along with educating and engaging our employees to practice safety at all times and acknowledging their accomplishments, Tackett and the rest of the safety committee have set firm goals for themselves that make their ultimate safety philosophy clear.
“While there are metrics we put in place to meet our safety goals, our primary goal should always be zero incidents. Having a goal above zero means that we’re OK with one or more safety incidents occurring, and that should not be acceptable.”
Explore career opportunities with Bermex here.
", "content_plain": "At Bermex and its sister companies under ACRT Services, all that we do begins and ends with one thing: people. Founded on a handshake more than 40 years ago, Bermex has carried that focus forward not only in our services but also in our safety philosophy. For Operations Manager Ray Tackett, serving as chair of the Bermex safety committee means making safety the most important focus of our employees’ daily work. “People are what drive our success,” Tackett said. “It’s up to us as the safety committee to ensure we’re giving employees the insights and resources needed to go about their work safely — not only to protect them and others from harm but also to ensure we’re able to do what we do best for our clients.” To Tackett, ensuring employees understand this and live out the safety recommendations and practices put forward by the committee takes the entire safety committee’s effort. “The committee is an amazing team — each person provides a wealth of input: from our strategic planning sessions to one-on-one calls after an incident. We spend so much time focusing on getting each employee home safe and on the employee experience, which includes safety as well as recognition and rewards.” Along with educating and engaging our employees to practice safety at all times and acknowledging their accomplishments, Tackett and the rest of the safety committee have set firm goals for themselves that make their ultimate safety philosophy clear. “While there are metrics we put in place to meet our safety goals, our primary goal should always be zero incidents. Having a goal above zero means that we’re OK with one or more safety incidents occurring, and that should not be acceptable.” Explore career opportunities with Bermex here.", "image": "https://bermex.acrt.com/wp-content/uploads/2021/03/Ray-Tackett-scaled-1.jpg", "modified": "2021-03-09T15:53:23-05:00" }, { "id": 2932, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/lessons-opportunities-from-extreme-ownership/", "title": "Lessons & Opportunities from Extreme Ownership", "h1": "Lessons & Opportunities from Extreme Ownership", "summary": "by Keith Pancake, Safety Manager, ACRT & Bermex “Ownership” is a foundational element of the utility vegetation management industry. Our electric, gas, and water utility partners must own their services to their customers at all times, taking responsibility for ensuring …", "content": "by Keith Pancake, Safety Manager, ACRT & Bermex
“Ownership” is a foundational element of the utility vegetation management industry. Our electric, gas, and water utility partners must own their services to their customers at all times, taking responsibility for ensuring reliable power 24/7/365. And we as service providers to utilities must own the work we perform for them and their customers.
Published in 2015, the book Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin — two retired U.S. Navy SEALs — was rapidly adopted throughout UVM and many other industries across the country.
The authors link leadership experiences from the battlefield to principles that apply to business applications. Early on, the statements “there are no bad teams, only bad leaders” and there are “only two types of leaders: effective and ineffective” cement the key point that what happens in our respective lines of operation is our responsibility, including what we can’t control.
As supervisors, managers, and directors, it’s up to us to adopt this approach first and implement it throughout our teams, regardless of their size. Aligning our people around this concept of taking complete ownership enables all of us to solve issues effectively and with greater focus — and without looking for fault.
There are many great insights and lessons in Extreme Ownership, and throughout our organization, they seamlessly link with our philosophy of leading from the front, practicing servant-leadership, and empowering employees to achieve greater levels of success for our clients, our organization, and themselves.
We strongly encourage any leaders seeking real-world lessons and guidance to apply in their daily work to pick up a copy of Extreme Ownership. If you’d like to learn more about Bermex and our work, visit bermex.acrt.com/.
", "content_plain": "by Keith Pancake, Safety Manager, ACRT & Bermex “Ownership” is a foundational element of the utility vegetation management industry. Our electric, gas, and water utility partners must own their services to their customers at all times, taking responsibility for ensuring reliable power 24/7/365. And we as service providers to utilities must own the work we perform for them and their customers. Published in 2015, the book Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin — two retired U.S. Navy SEALs — was rapidly adopted throughout UVM and many other industries across the country. The authors link leadership experiences from the battlefield to principles that apply to business applications. Early on, the statements “there are no bad teams, only bad leaders” and there are “only two types of leaders: effective and ineffective” cement the key point that what happens in our respective lines of operation is our responsibility, including what we can’t control. As supervisors, managers, and directors, it’s up to us to adopt this approach first and implement it throughout our teams, regardless of their size. Aligning our people around this concept of taking complete ownership enables all of us to solve issues effectively and with greater focus — and without looking for fault. There are many great insights and lessons in Extreme Ownership, and throughout our organization, they seamlessly link with our philosophy of leading from the front, practicing servant-leadership, and empowering employees to achieve greater levels of success for our clients, our organization, and themselves. We strongly encourage any leaders seeking real-world lessons and guidance to apply in their daily work to pick up a copy of Extreme Ownership. If you’d like to learn more about Bermex and our work, visit bermex.acrt.com/.", "image": "https://bermex.acrt.com/wp-content/uploads/2021/01/Extreme_Ownership__1_.5f85103017e38.png", "modified": "2021-01-29T18:02:09-05:00" }, { "id": 5458, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/defensive-driving-workshop-stay-safe-while-on-the-road/", "title": "Defensive Driving Workshop: Stay Safe While on the Road", "h1": "Defensive Driving Workshop: Stay Safe While on the Road", "summary": "In this informative webinar, you’ll learn the defensive driving tactics you need to prevent accidents, identify potential hazards, make better and alternate driving decisions, and more.", "content": "In this informative webinar, you’ll learn the defensive driving tactics you need to prevent accidents, identify potential hazards, make better and alternate driving decisions, and more.
", "content_plain": "In this informative webinar, you’ll learn the defensive driving tactics you need to prevent accidents, identify potential hazards, make better and alternate driving decisions, and more.", "image": "https://bermex.acrt.com/wp-content/uploads/2020/12/Defensive-Driving-Workshop-Stay-Safe-While-on-the-Road.png", "modified": "2026-03-05T13:19:31-05:00" }, { "id": 5454, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/achieving-a-zero-harm-culture-of-safety/", "title": "Achieving a Zero Harm Culture of Safety", "h1": "Achieving a Zero Harm Culture of Safety", "summary": "This webinar provides a roadmap to a zero harm culture by exploring the elements of a management commitment and general policy, defining expectations of leaders, and setting expectations for employees.", "content": "This webinar provides a roadmap to a zero harm culture by exploring the elements of a management commitment and general policy, defining expectations of leaders, and setting expectations for employees.
", "content_plain": "This webinar provides a roadmap to a zero harm culture by exploring the elements of a management commitment and general policy, defining expectations of leaders, and setting expectations for employees.", "image": "https://bermex.acrt.com/wp-content/uploads/2020/12/Achieving-a-Zero-Harm-Culture-of-Safety_.png", "modified": "2026-03-05T13:20:14-05:00" }, { "id": 2911, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/parking-lot-safety/", "title": "Parking Lot Safety", "h1": "Parking Lot Safety", "summary": "", "content": "With the holidays upon us, stay safe in parking lots. According to the Bureau of Justice Statistics, more than 1 in 10 property crimes occurred in parking lots or garages. Car crime often happens in parking lots and can include auto-theft, theft of personal items from your car, theft of car parts or accessories, and vandalism to your car. Location can play a key role in car crime. Prime spots for crime include large parking lots often reserved for commercial use, parking facilities located in urban areas, and parking spots with easy access to freeways. Vandalism is generally perpetrated by youth so even parking near schools can be high risk.
Park near your building in a highly visible, well-lit area; use the main building entrance and avoid secluded exits. Keep valuables, purses, and purchases out of sight. Always lock them in the trunk if you must leave them in the car. Lock the doors and roll up windows once you are in the vehicle.
Don’t be a victim. Criminals prey on the distracted and crime is often spontaneous. Things to mitigate a dangerous situation in a public space like a parking lot include:
Always try to walk with someone, a co-worker, or a security officer. If you have to walk alone, have a co-worker watch you from a window. Stay on well-lit streets, and in the center of the sidewalk. Stay away from hiding spots such as bushes, doorways, alleys, and parked cars.
Prevention really is the best medicine. Follow the Watch > Hide > Lock > Report method when utilizing parking lots and parking garages to avoid being a victim of crime.
Criminal intent isn’t the only danger lurking in parking lots; distracted driving occurs frequently in parking lots, too. In a National Safety Council opinion poll, drivers nationwide admitted to the following behaviors while driving around a parking lot or parking garage:
With these statistics, it adds to the importance of being alert to your surroundings.
Another hazard is the condition of the parking lot and pavement itself. The ground may have potholes, debris, or weather elements (i.e. ice) that make slipping, tripping, and falling a real danger. Remember to pay attention to your surroundings and anticipate possible dangers that can affect your safety before a problem arises.
![\"Parking](\"https://bermex.acrt.com/wp-content/uploads/2020/11/Parking-Lot-Safety-graphic.jpg\" "\\"Parking")
At Bermex, our utility metering services rely on the principles of dependability, trust, and a commitment to ensuring safety in all that we do. Many of our employees have been able to draw on their military experience to enrich these values and guide them in decision-making during their work with us.
With Veterans Day arriving this month, we want to take this time to recognize some of our employees who have served in the U.S. Armed Forces.
We deeply appreciate our employees and all veterans who have served or continue to serve for their courage and sacrifice in the name of freedom. Please join us in celebrating veterans across the country this November.
Learn more about our commitment to service at bermexinc.com.
", "content_plain": "At Bermex, our utility metering services rely on the principles of dependability, trust, and a commitment to ensuring safety in all that we do. Many of our employees have been able to draw on their military experience to enrich these values and guide them in decision-making during their work with us. With Veterans Day arriving this month, we want to take this time to recognize some of our employees who have served in the U.S. Armed Forces. Mark Everly, U.S. Army Robert Gallicchio, U.S. Navy Gary Hoover, U.S. Army, Ohio Army National Guard Eric Knight, U.S. Marine Corps Donald Lantz, U.S. Marine Corps Benjamin McDowell, U.S. Marine Corps Ronald Roark II, U.S. Army Terry Sabattis, U.S. Air Force Christopher Ware, U.S. Navy Dale Warnke, U.S. Army Homam Yaktin, U.S. Army We deeply appreciate our employees and all veterans who have served or continue to serve for their courage and sacrifice in the name of freedom. Please join us in celebrating veterans across the country this November. Learn more about our commitment to service at bermexinc.com.", "image": "https://bermex.acrt.com/wp-content/uploads/2020/11/veterans-day.jpg", "modified": "2026-03-09T17:57:06-04:00" }, { "id": 2844, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/bermex-announces-merger-with-strategitech/", "title": "BERMEX ANNOUNCES MERGER WITH STRATEGITECH", "h1": "BERMEX ANNOUNCES MERGER WITH STRATEGITECH", "summary": "July 15, 2020 — Stow, Ohio — Bermex, a metering services company serving gas, electric, and water utilities across the country and a subsidiary of ACRT Services, announces that its parent company ACRT Services has completed the acquisition of StrategiTech, …", "content": "July 15, 2020 — Stow, Ohio — Bermex, a metering services company serving gas, electric, and water utilities across the country and a subsidiary of ACRT Services, announces that its parent company ACRT Services has completed the acquisition of StrategiTech, a metering solutions provider out of Ruskin, Florida. As part of the acquisition, StrategiTech will be merged with Bermex. The combined organization will retain the Bermex name.
Founded in 2013 by Tommy Combs, StrategiTech brings decades of utility services experience in a variety of focuses, including meter reading, line locating, advanced metering infrastructure (AMI) deployment, automated meter reading (AMR) deployment, post-deployment services, atmospheric corrosion surveys, gas leak detection and resolution, and general meter services. Additionally, StrategiTech offers Sky Grid Solutions — aerial drone inspections for transmission assets, distribution assets, and solar panels; storm damage; substations and facilities; and vegetation management.
“We’re incredibly excited to be joining Bermex and the ACRT Services family,” said Tommy Combs, StrategiTech founder and now director of operations development at Bermex. “After many conversations, it makes sense that our two companies should come together to put our unique capabilities, as well as those we share, to greater and further use for our clients’ success.”
The purchase agreement became official on July 1. StrategiTech will formally become part of Bermex on October 1. Until then, the companies will be navigating the steps needed to transition Strategitech employees over to Bermex.
“I’m thrilled to welcome Strategitech to the Bermex family,” said Bermex President Kenny Murphy. “For nearly 50 years, Bermex has been serving utilities nationwide with metering services and other support capabilities. By welcoming StrategiTech to our family, we will expand those services and capabilities to deliver a more comprehensive suite of service offerings to our utility partners.”
“ACRT Services and our family of companies have always been about one thing: people,” said ACRT Services Executive Vice President of Operations Troy Ross. “Bermex is a great example of that, and it’s one of the key reasons they joined our organization in 2015. StrategiTech shares that same focus — delivering quality metering services that keep people informed and safe so they can continue to enjoy their homes and businesses and benefit from reliable utility service.”
Founded in 1972, Bermex is a metering services company serving electric, gas, and water utilities across the United States. Since joining the ACRT Services family of companies in 2015, Bermex has more than doubled in size. Working with utilities nationwide, Bermex offers a variety of services such as field services, soft services (call centers, door hangers, etc.), AMI/AMR deployment, and manual and automated contract meter reading. To learn more about Bermex, visit bermexinc.com.
", "content_plain": "July 15, 2020 — Stow, Ohio — Bermex, a metering services company serving gas, electric, and water utilities across the country and a subsidiary of ACRT Services, announces that its parent company ACRT Services has completed the acquisition of StrategiTech, a metering solutions provider out of Ruskin, Florida. As part of the acquisition, StrategiTech will be merged with Bermex. The combined organization will retain the Bermex name. Founded in 2013 by Tommy Combs, StrategiTech brings decades of utility services experience in a variety of focuses, including meter reading, line locating, advanced metering infrastructure (AMI) deployment, automated meter reading (AMR) deployment, post-deployment services, atmospheric corrosion surveys, gas leak detection and resolution, and general meter services. Additionally, StrategiTech offers Sky Grid Solutions — aerial drone inspections for transmission assets, distribution assets, and solar panels; storm damage; substations and facilities; and vegetation management. “We’re incredibly excited to be joining Bermex and the ACRT Services family,” said Tommy Combs, StrategiTech founder and now director of operations development at Bermex. “After many conversations, it makes sense that our two companies should come together to put our unique capabilities, as well as those we share, to greater and further use for our clients’ success.” The purchase agreement became official on July 1. StrategiTech will formally become part of Bermex on October 1. Until then, the companies will be navigating the steps needed to transition Strategitech employees over to Bermex. “I’m thrilled to welcome Strategitech to the Bermex family,” said Bermex President Kenny Murphy. “For nearly 50 years, Bermex has been serving utilities nationwide with metering services and other support capabilities. By welcoming StrategiTech to our family, we will expand those services and capabilities to deliver a more comprehensive suite of service offerings to our utility partners.” “ACRT Services and our family of companies have always been about one thing: people,” said ACRT Services Executive Vice President of Operations Troy Ross. “Bermex is a great example of that, and it’s one of the key reasons they joined our organization in 2015. StrategiTech shares that same focus — delivering quality metering services that keep people informed and safe so they can continue to enjoy their homes and businesses and benefit from reliable utility service.” About Bermex Founded in 1972, Bermex is a metering services company serving electric, gas, and water utilities across the United States. Since joining the ACRT Services family of companies in 2015, Bermex has more than doubled in size. Working with utilities nationwide, Bermex offers a variety of services such as field services, soft services (call centers, door hangers, etc.), AMI/AMR deployment, and manual and automated contract meter reading. To learn more about Bermex, visit bermexinc.com.", "image": "https://bermex.acrt.com/wp-content/uploads/2020/07/StrategiTech-and-Bermex-2.png", "modified": "2020-07-15T08:00:17-04:00" }, { "id": 2841, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/a-culture-of-safety-starts-with-interaction/", "title": "A Culture of Safety Starts with Interaction", "h1": "A Culture of Safety Starts with Interaction", "summary": "At ACRT Services and our family of companies, safety permeates all that we think, say, and do — from how we serve customers in the field to how we train the industry. For Keith Pancake, safety manager at independent vegetation …", "content": "At ACRT Services and our family of companies, safety permeates all that we think, say, and do — from how we serve customers in the field to how we train the industry. For Keith Pancake, safety manager at independent vegetation management consulting firm ACRT and metering services company Bermex, keeping safety at the forefront of employees’ minds is his mission.
With more than 10 years of industry experience, Keith understands the challenges that we all face. At ACRT and Bermex, he uses this knowledge to guide and inform our safety strategy, ensuring that incidents are prevented wherever our team members are working.
“Building a culture of safety starts with interacting with employees, customers, and partners to help them understand that hazards exist at all times,” Pancake said. “Energy and resources invested in building that culture will always return positive dividends.”
For Pancake, part of that interaction includes sharing his own personal safety story with associates to help them understand the applications and importance of safety.
“Having experienced significant injury myself, I openly share that experience with those who are interested in an effort to advance safety across our industry. It’s critical that people have a sense for how safety affects every moment of our daily lives and the decisions we make. As a safety manager, it’s my job to align that reality with the tools, technology, and equipment we all need to work safely.”
Pancake is an ISA Certified Arborist and Utility Specialist, National Safety Council Defensive Driving Instructor, New Hampshire Certified Arborist, Licensed Pesticide Applicator, former New Hampshire Arborist Association board member, UAA member, and UAA Safety Committee member. He is also a recipient of the UAA Silver Shield Award for his efforts to promote a culture of safety.
Learn more about our safety philosophy at acrt.com.
", "content_plain": "At ACRT Services and our family of companies, safety permeates all that we think, say, and do — from how we serve customers in the field to how we train the industry. For Keith Pancake, safety manager at independent vegetation management consulting firm ACRT and metering services company Bermex, keeping safety at the forefront of employees’ minds is his mission. With more than 10 years of industry experience, Keith understands the challenges that we all face. At ACRT and Bermex, he uses this knowledge to guide and inform our safety strategy, ensuring that incidents are prevented wherever our team members are working. “Building a culture of safety starts with interacting with employees, customers, and partners to help them understand that hazards exist at all times,” Pancake said. “Energy and resources invested in building that culture will always return positive dividends.” For Pancake, part of that interaction includes sharing his own personal safety story with associates to help them understand the applications and importance of safety. “Having experienced significant injury myself, I openly share that experience with those who are interested in an effort to advance safety across our industry. It’s critical that people have a sense for how safety affects every moment of our daily lives and the decisions we make. As a safety manager, it’s my job to align that reality with the tools, technology, and equipment we all need to work safely.” Pancake is an ISA Certified Arborist and Utility Specialist, National Safety Council Defensive Driving Instructor, New Hampshire Certified Arborist, Licensed Pesticide Applicator, former New Hampshire Arborist Association board member, UAA member, and UAA Safety Committee member. He is also a recipient of the UAA Silver Shield Award for his efforts to promote a culture of safety. Learn more about our safety philosophy at acrt.com.", "image": "https://bermex.acrt.com/wp-content/uploads/2019/12/Keith-Pancake-Photo.jpg", "modified": "2020-07-07T11:10:51-04:00" }, { "id": 2825, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/bermex-promotes-david-mack-to-director-of-operations/", "title": "Bermex Promotes David Mack to Director of Operations", "h1": "Bermex Promotes David Mack to Director of Operations", "summary": "April 27, 2020 — Stow, OH — Bermex, a metering services company serving gas, electric, and water utilities across the country and a subsidiary of ACRT Services, announces the promotion of David Mack to the position of director of operations. …", "content": "April 27, 2020 — Stow, OH — Bermex, a metering services company serving gas, electric, and water utilities across the country and a subsidiary of ACRT Services, announces the promotion of David Mack to the position of director of operations. Mack brings more than 20 years of experience in operations management to this new role.
“I’m very excited to take this next step in my career here at Bermex,” Mack said. “The past eight years here have been deeply rewarding. The company started with a handshake, and that same spirit and commitment to doing great work for our customers still stands today, and I intend to uphold that image and promise in my new role.”
Mack joined Bermex in 2012 as a district manager. Prior to working at Bermex, he held various operations-related positions such as strategic business analyst and regional manager. Mack has been heavily involved in the growth of Bermex throughout his eight-year history with the company, negotiating renewals into long-term contracts and developing managers and supervisors to take on new responsibilities. He is based out of the Columbus, Ohio Bermex office.
“David has always built strong relationships with our customers and served as a motivator to employees since he started with us,” said Bermex President Kenny Murphy. “He has certainly earned this promotion, and I look forward to him putting his skills to use to grow the business.”
David calls Stoutsville, Ohio home with his wife Krista and sons Alex and Caden. He and his wife work as advisors to youth organizations like the International Order for Rainbow for Girls and DeMolay International. Mack also coaches youth football and travels to support his sons in marching band competitions. Mack holds a bachelor’s degree in business administration from Ohio Christian University.
", "content_plain": "April 27, 2020 — Stow, OH — Bermex, a metering services company serving gas, electric, and water utilities across the country and a subsidiary of ACRT Services, announces the promotion of David Mack to the position of director of operations. Mack brings more than 20 years of experience in operations management to this new role. “I’m very excited to take this next step in my career here at Bermex,” Mack said. “The past eight years here have been deeply rewarding. The company started with a handshake, and that same spirit and commitment to doing great work for our customers still stands today, and I intend to uphold that image and promise in my new role.” Mack joined Bermex in 2012 as a district manager. Prior to working at Bermex, he held various operations-related positions such as strategic business analyst and regional manager. Mack has been heavily involved in the growth of Bermex throughout his eight-year history with the company, negotiating renewals into long-term contracts and developing managers and supervisors to take on new responsibilities. He is based out of the Columbus, Ohio Bermex office. “David has always built strong relationships with our customers and served as a motivator to employees since he started with us,” said Bermex President Kenny Murphy. “He has certainly earned this promotion, and I look forward to him putting his skills to use to grow the business.” David calls Stoutsville, Ohio home with his wife Krista and sons Alex and Caden. He and his wife work as advisors to youth organizations like the International Order for Rainbow for Girls and DeMolay International. Mack also coaches youth football and travels to support his sons in marching band competitions. Mack holds a bachelor’s degree in business administration from Ohio Christian University.", "image": "https://bermex.acrt.com/wp-content/uploads/2020/04/david-mack.png", "modified": "2020-04-27T15:12:36-04:00" }, { "id": 2759, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/acrt-services-promotes-maegan-mullinax-to-business-development-manager/", "title": "ACRT Services Promotes Maegan Mullinax to Business Development Manager", "h1": "ACRT Services Promotes Maegan Mullinax to Business Development Manager", "summary": "February 25, 2020 — Stow, OH — The ACRT Services family of companies — ACRT, ACRT Pacific, and Bermex — offer expert, independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consultation and training, …", "content": "February 25, 2020 — Stow, OH — The ACRT Services family of companies — ACRT, ACRT Pacific, and Bermex — offer expert, independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consultation and training, customized safety courses, technology solutions, and utility metering services. An employee-owned organization that focuses on empowering employees, customers, and the communities they serve, ACRT Services is proud to announce the promotion of Maegan Mullinax to business development manager.
In 2018, Mullinax joined the Ready Force team as a roving utility forester with ACRT. She has served the organization as an area safety representative, a safety committee member, and as a storm response team member. As a business development manager, Mullinax will be responsible for growing the organization by offering the full suite of independent consulting solutions provided by ACRT Services.
“Maegan is a wonderful addition to our business development team,” said John Wasmer, EVP of Revenue of ACRT Services. “She has an extensive background in our industry. This allows her to solve the challenges our customers face. I know she’ll thrive in her new role and look forward to her contribution to the industry and our organization.”
Mullinax is an ISA Certified Arborist, a member of the ISA Southern Chapter, and a member of the Fort Oglethorpe, Georgia Tree Board. She is also a member of the Veterans and Citizens Council in Fort Oglethorpe, the Georgia Tree Council, and the Utility Arborist Association where she sits on the Professional Development Committee.
Having gained 10 years of experience in the field of horticulture, Maegan was ready to take her passion for the green industry to the next level. She furthered her experience in the world of arboriculture by serving as a city arborist and later entered utility arboriculture as a system arborist for a cooperative in the southeastern United States.
“I love that our organization is employee-owned and that we continue to maintain our independence,” Mullinax said. “I believe that my background in both urban forestry and horticulture will allow me to bring some out-of-the-box thinking to my new role.”
", "content_plain": "February 25, 2020 — Stow, OH — The ACRT Services family of companies — ACRT, ACRT Pacific, and Bermex — offer expert, independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consultation and training, customized safety courses, technology solutions, and utility metering services. An employee-owned organization that focuses on empowering employees, customers, and the communities they serve, ACRT Services is proud to announce the promotion of Maegan Mullinax to business development manager. In 2018, Mullinax joined the Ready Force team as a roving utility forester with ACRT. She has served the organization as an area safety representative, a safety committee member, and as a storm response team member. As a business development manager, Mullinax will be responsible for growing the organization by offering the full suite of independent consulting solutions provided by ACRT Services. “Maegan is a wonderful addition to our business development team,” said John Wasmer, EVP of Revenue of ACRT Services. “She has an extensive background in our industry. This allows her to solve the challenges our customers face. I know she’ll thrive in her new role and look forward to her contribution to the industry and our organization.” Mullinax is an ISA Certified Arborist, a member of the ISA Southern Chapter, and a member of the Fort Oglethorpe, Georgia Tree Board. She is also a member of the Veterans and Citizens Council in Fort Oglethorpe, the Georgia Tree Council, and the Utility Arborist Association where she sits on the Professional Development Committee. Having gained 10 years of experience in the field of horticulture, Maegan was ready to take her passion for the green industry to the next level. She furthered her experience in the world of arboriculture by serving as a city arborist and later entered utility arboriculture as a system arborist for a cooperative in the southeastern United States. “I love that our organization is employee-owned and that we continue to maintain our independence,” Mullinax said. “I believe that my background in both urban forestry and horticulture will allow me to bring some out-of-the-box thinking to my new role.”", "image": "https://bermex.acrt.com/wp-content/uploads/2020/02/Maegan-Mullinax-BG.png", "modified": "2020-02-25T15:41:34-05:00" }, { "id": 5456, "type": "resources", "url": "https://bermex.acrt.com/utility-metering-news/resources/extreme-ownership/", "title": "Extreme Ownership", "h1": "Extreme Ownership", "summary": "The first webinar in our 2021 series is now available to watch online. Watch it now and earn one ISA CEU code.", "content": "The first webinar in our 2021 series is now available to watch online. Watch it now and earn one ISA CEU code.
", "content_plain": "The first webinar in our 2021 series is now available to watch online. Watch it now and earn one ISA CEU code.", "image": "https://bermex.acrt.com/wp-content/uploads/2020/01/Extreme-Ownership_.png", "modified": "2026-03-09T17:35:44-04:00" }, { "id": 2741, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/acrt-services-has-named-keith-pancake-as-new-safety-manager/", "title": "Bermex Has Named Keith Pancake as New Safety Manager", "h1": "Bermex Has Named Keith Pancake as New Safety Manager", "summary": "December 2, 2019 — Stow, OH — As an employee-owned organization that focuses on empowering employees, customers, and the communities they serve, we are proud to announce that Keith Pancake has been named our new safety manager. Prior to joining our organization, Pancake …", "content": "December 2, 2019 — Stow, OH — As an employee-owned organization that focuses on empowering employees, customers, and the communities they serve, we are proud to announce that Keith Pancake has been named our new safety manager.
Prior to joining our organization, Pancake worked as a professional arborist for various companies, including his own. He was with ACRT from 2000–2002 and returned in December 2014. Pancake has served ACRT in a variety of roles, including consulting utility forester and most recently operations manager. He also served on the Ready Force team — a group of specialized employees that support utilities and other organizations with disaster response, emergency projects, and more.
As the newly promoted safety manager, Pancake will be responsible for promoting and developing a world-class culture of safety across the ACRT Services enterprise. He will be the designated safety manager for ACRT and Bermex.
“The potential to save lives and drive changes to make our industry a safer one is something I’m passionate about,” Pancake said. “ACRT Services has always been a safety-focused organization, and I look forward to continuing that tradition while adding new innovation and safety measures to further reduce incidents and protect our people, our clients, and the customers they serve.”
Pancake is an ISA Certified Arborist and Utility Specialist, National Safety Council Defensive Driving Instructor, New Hampshire Certified Arborist, Licensed Pesticide Applicator, New Hampshire Arborist Association member, and Utility Arborist Association (UAA) member. He serves the New Hampshire Arborist Association as a board member and sits on the UAA Safety Committee. In 2018, Pancake was recognized by the UAA with their Silver Shield Award for his ongoing efforts to influence and promote a safety culture at every turn.
Pancake holds a Bachelor of Science in Wildlife and Fisheries Science from Tennessee Technological University and a Bachelor of Arts in Geography from Keene State College.
“We’re excited to promote Keith to safety manager after having shown for years the drive for finding better solutions in our industry. We look forward to seeing how his passion for safety will have an impact on making our organization safer than ever,” said Troy Ross, executive vice president of operations at ACRT Services.
", "content_plain": "December 2, 2019 — Stow, OH — As an employee-owned organization that focuses on empowering employees, customers, and the communities they serve, we are proud to announce that Keith Pancake has been named our new safety manager. Prior to joining our organization, Pancake worked as a professional arborist for various companies, including his own. He was with ACRT from 2000–2002 and returned in December 2014. Pancake has served ACRT in a variety of roles, including consulting utility forester and most recently operations manager. He also served on the Ready Force team — a group of specialized employees that support utilities and other organizations with disaster response, emergency projects, and more. As the newly promoted safety manager, Pancake will be responsible for promoting and developing a world-class culture of safety across the ACRT Services enterprise. He will be the designated safety manager for ACRT and Bermex. “The potential to save lives and drive changes to make our industry a safer one is something I’m passionate about,” Pancake said. “ACRT Services has always been a safety-focused organization, and I look forward to continuing that tradition while adding new innovation and safety measures to further reduce incidents and protect our people, our clients, and the customers they serve.” Pancake is an ISA Certified Arborist and Utility Specialist, National Safety Council Defensive Driving Instructor, New Hampshire Certified Arborist, Licensed Pesticide Applicator, New Hampshire Arborist Association member, and Utility Arborist Association (UAA) member. He serves the New Hampshire Arborist Association as a board member and sits on the UAA Safety Committee. In 2018, Pancake was recognized by the UAA with their Silver Shield Award for his ongoing efforts to influence and promote a safety culture at every turn. Pancake holds a Bachelor of Science in Wildlife and Fisheries Science from Tennessee Technological University and a Bachelor of Arts in Geography from Keene State College. “We’re excited to promote Keith to safety manager after having shown for years the drive for finding better solutions in our industry. We look forward to seeing how his passion for safety will have an impact on making our organization safer than ever,” said Troy Ross, executive vice president of operations at ACRT Services.", "image": "https://bermex.acrt.com/wp-content/uploads/2019/12/Keith-Pancake-Photo.jpg", "modified": "2026-03-12T11:58:08-04:00" }, { "id": 2714, "type": "post", "url": "https://bermex.acrt.com/utility-metering-news/articles/neighborhood-safety/", "title": "Neighborhood Safety [Infographic]", "h1": "Neighborhood Safety [Infographic]", "summary": "", "content": "Bermex Metering Services and NiSource Corporate Security collaborated to create this safety poster for field employees. Learn tips about situational awareness, best practices, and handling threatening situations.
![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2018/09/Neighborhood-Safety-1.png\" "\\"Neighborhood-Safety\\"")
Bermex Metering Services and NiSource Corporate Security collaborated to create a safety poster for field employees. Learn communication techniques, best practices, and dealing with hostile customers.
![\"\"](\"https://bermex.acrt.com/wp-content/uploads/2018/09/NiSource-Difficult-Customer-1.png\" "\\"NiSource-Difficult-Customer\\"")